Icon Health and Fitness

Dear [redacted], I want to apologize that you have not been able to get a hold of our returns dept. I will speak to them to get the unit cancelled. Are you still wanting to get the unit? I have no problem honoring the price. Let me know my personal email is Justin.l[redacted]@iconfitness.com

Dear [redacted], I apologize for the delay on getting your machine to you. I have attached a screen shot of the delivery information. It looks like it was setup to be delivered on Dec. 2nd. There is a contact # for the delivered team if have question for them. I understand the frustration...

on how long it has taken to get your product. I can offer a free year of ifit for the inconvenience. I also have let our returns manager know of the situation. Please let me know if you need anything else thanks.

Dear [redacted], I apologize you haven't received the refund yet. I have let the manager know to refund the 10% as "hot". It should clear from us in a couple of days, and should be in your account after your bank clears it. Let me know if you don't see it by Friday.

Dear [redacted], I apologize for the confusion, please send your contact info and machine to [redacted]. Please provide a in-depth description, on the issues with the unit. Please let me know if you have more questions.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  They were very responsive and have already scheduled an appointment for this upcoming Saturday.
Sincerely,
[redacted]

Dear [redacted], I want to apologize for this terrible shipping experience. We will do a full refund for you, you will see it within 15 business days. Please let me know if you need anything else.

Dear [redacted],The tech stated he reached out to you on the 18th. He said he left a message. Please advise if an appointment has been setup up for repair?

Mr. [redacted],After reviewing your complaint, I do want to apologize for the lack of communication that you have received from our company.My name is Kylee F[redacted], and I will be working with you on this complaint. You can contact me directly at kylee.f[redacted]@iconfitness.com. Your new order number is [redacted], it takes around 10-14 business days for your machine to be delivered. If at any point you need help tracking the machine or if you have any questions, please send me an email I can help you out with whatever you need. I have also gone in and issued an additional 5% credit to your account ($55).This credit will take up to 30 days to process.  It does show that the first $50 credit that was issued cleared on 1/25/18 so you should see it back onto your method of payment.  If you have any questions about the credits, please let me know.

Dear [redacted], I apologize for inconvenience we caused. A refund has been setup and is in process. You should receive the refund within 10 business days. It shouldn't be a full 10 days, it just can take up to that long. I have put a rush refund on it. Please let me know if you need...

anything else.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is fine. This customer experience is not adapting to a failed delivery service. I appreciate some of these discounts, but it's really a small nod to the amount of time used to explain the scenario and get it resolved. Please update your response time through emails, and have more than a cookie cutter offer for delayed and broken equipment.
Sincerely,
[redacted]

I am sorry I did not provide more information to you. I amtaking Revdex.com complaints now. I am here to help you. Please find a unit you areinterested In and I can see what I can do get that machine at a good discount.You also could give me a price range you would like to pay for one. I will thenpick machines I can sell at that price. I will as well tell you which one Ifind to be the best quality. As I am here for you please let me know!

Dear [redacted], I am sorry that we were not bale to get a hold of you. I was told by the rep, that she left a message. I am having her call again to gat a hold of you. please let me know if you don't hear anything by Monday.

Dear [redacted], I am sorry the cushioning was not what you wanted. Unfortanley the terms "Great Cushioning" is very subjective. It does have a cushioning system, and to most people it is great. Since you did not buy this from us, we cannot refund any money. I am sorry that you the machine wasn't up to your wants. If you want a refund you have to speak to the company the took your money.  I have offered what I can do in the earlier texts. Besides what I said before, there is nothing else I can do.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I will await contact to pick up the machine and then all can be resolved on any charges as agreed.   Thank you.Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business...

in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
In response to the business the service tech never mentioned $65 return visit fee. He just mentioned he would order the necessary parts and when I received them  i was to call him back and he would come back out.I also need the parts that the tech ordered before a new service tech comes out.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I am hoping this new console will indeed fix the issues. 
Sincerely,
[redacted]

Customer stated she would respond again, she never did. Machine was fixed dec 9th 2015

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
The...

parts that I need are #11 Frame foot, #16 stop, and #27 pin for model PFBE09623.1 Pro-form Ab Glider Sport. Please send them to my attention at [redacted]. Sincerely, Carolyn D[redacted]

Dear [redacted] ,I apologize that we have not fulfilled our warranty. I am setting up parts and service for you. The tech should contact you this week. I do apologize that we have not send service for you. Let me get your machine fixed for you. Should receive and email with a parts order....

I have sent all the parts I think will fix the unit. I am sending them expedited to your location.

Dear [redacted] I am sorry that your order has not worked out for you. I see the refund has cleared us on the 14th. You should see the refund any day this week.