Icon Health and Fitness

Dear [redacted], I want to sincerely apologize for all you have been through. I was going over your account I am so sorry. I think there has been miscommunication between us and our tech. I have no problem restarting warranty and ifit for you. If you would answer this question for me....

Does the tv come on? Does the console come on? With these I will know what need to be done. I think will expedite all parts and service.

Dear [redacted],I apologize that we didn't get service to you when you first called in. I see that service was setup and he was out to your house. From what I can tell, is that the service fixed your unit. If not could let me know and I will get any parts you would need.

Complaint: [redacted]
I am rejecting this response because: The item has yet to repaired. Today, 15 June 2015 , a box assumed to contain the repair part arrived at my home. The Service Technician returned my call and said that he would install the part on Thursday, 18 June 2015. We will see if that repairs the item until the item is repaired and in good working order I cannot accept the response from this business. At this time there is only marginal progress toward repair.
Sincerely,
Michael [redacted]

Dear [redacted],I apologize for the delay of your refund. I am having it processed ASAP. You should see the funds no later than Friday. I do apologize that it has been such a delay.

Dear [redacted], I understand the frustration with a new product, having issue's. I can get a free extended warranty for you. Let me know how the appointment went. If everything is good I can get started on the extended warranty.

Dear [redacted],I do apologize for all the inconveniences you have gone through with our machine. I see you have spoken to Audra the manager in billings/returns. I am glad she was able to assist and help you. If you have any issue's with getting your ifit extended let me know and I can do...

it super quick for you. Also let me know if any issues arise. I am here to make this as smooth as possible for you.

Complaint: [redacted]
I am rejecting this response because: The shipment did not show up on 12/22/15 as promised and I never heard anything from the shipper nor have I been told who the shipper is. After today I will only accept a refund
Sincerely,
[redacted]

Dear [redacted],I do apologize that your machine has broken down. I do see you are no longer under warranty. We usually are unable to help after the warranty expires. What I will do is I will send the replacement console for free. Also on the left are where is it coming detached? Is it from the upright...

or the back of the unit. I will send the proper parts to fix that.

Complaint: [redacted]
I am rejecting this response because:When the money is put back in the account, officially, that is when I will release my complaint. Until the money is seen as a credit, within my account, that is when I will be satisfied.The fact that ICON HEALTH & FITNESS is phishing for a a thumbs up by me before the money is actually shown as an official credit upon my credit card, as a genuine visual credit, just shows their obtuseness to the whole situation, en masse, and it implies another attempt at a disingenuous move. In other words, when the money is in, and I can visually see that it is in my account, officially, that's when I will release my claim on the complaint. Until then, ICON Health and Fitness, can wait, just as they made me wait! Why they wanted me to release the complaint until they truly knew that I could see it in my account, just shows their lack of sensitivity in this whole matter. It shows that they couldn't wait five to seven days to ask for a release on the complaint. Well, they've made me wait several months with all sorts of canards and chicane ploys of not making good on a refund. To sum it up:Until I can officially see the $379 credit upon my credit card, when I log into my credit card account, there will be no release of a complaint by me, regarding ICON Health and Fitness. When I see the credit for the correct amount, after I log into my credit card account, that is when it will be a done deal. Until then, wait. It isn't official until my credit card company shows me that ICON has officially given me back the money. Ask for the release of a complaint a week from now, if that's when you believe that my credit card company will show it. Until then, wait - as you made me wait.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:I have only received 249.00 refund so far.  The total cost of the machine was around 1700.00.I'm not sure why only 249.00 has been refunded and not the total bill.This does not make sense since you picked up the entire machine.  Where does the $249.00 come from?
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:  As I stated in my...

initial complaint, I would appreciate it if all communication goes thru [redacted].  I have been repeatedly lied to by various people at your company and don't feel comfortable speaking on the phone anymore.  Please email me so we can get this resolved.  Thank you.
Sincerely,
[redacted]

Hello [redacted],   A full refund for your machine has been issued and was released from our company back to TD Bank (the finance company) on 2/22/18. If you had already made 2 payments of $262 to that company, then they should have a positive account balance of $524. Usually when the finance company has a positive balance, they will cut you a check for the difference. Please contact them directly to get your money back, and to close your account.

Revdex.com:
I have...

reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. This is pending their correspondence stating we would have our motherboard in about a week and it would be installed in a timely manner.
Sincerely,
[redacted]

Dear Mr, [redacted], I want to apologize for the delay in the removal of your old machine. At this time, we do not have anyone available in your area to remove your machine. So as stated in your desired settlement, you have our "permission to put it in the rubbish for collection without...

penalty." I have documented your account so our customer service department is aware that we will no longer be removing your machine.

Dear [redacted],I have spoken to the manager over returns. We are going to do a return of the unit without fees. I do apologize that it has taken this long and still you have no product. Please let me know if you have questions?

Hi, I apologize for the inconvenience with your unit. I have setup service. Service #[redacted] you should be contacted no later than 5 business days. I have also setup parts to fix the noise issue [redacted]. They should get there this week. If you do not get call at the end of the week please...

call customer service. I have noted the file to make sure you get taken care of. Sincerely Justin L[redacted].

Dear Dr. [redacted], After reviewing your account, I see that the part needed in order to fix your machine is no longer produced. Because your machine was produced in 2013, we will need a copy of your proof of purchase to verify that it is still under warranty. Once we have a copy of...

your proof of purchase, we can look into some options for you.

Dear [redacted], I want to apologize for how long your refund is taking. I have been informed our billings department is reaching out to your bank to verify, if you refund went through or not. Once we get a reply from them, we will either have found where the refund went, or we will cut a...

check for you. I am again sorry for how long this is taking. Please allow us a little more time, and we should be able to resolve this.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]