IKEA Canada

I ordered an apron front sink on March 31. It is needed for a renovation. There has been no contact from Ikea since then but my *** has most certainly been charged. I thought the item would come from Richmond, BC since I live in Surrey. God only knows where it's coming from because it is now April 15 and I haven't heard from them. I contacted them on *** and thankfully got a reply stating that it could be up to 25 business days. I wish they would at least advise what carrier is delivering so I could try to track it. There's no continuity

Hi, we bought an grey *** waste bin (which was on sale) three days ago from IKEA. Since the color is not match with our washroom, we returned the bin today (after only three days) and asked to change the grey bin with a white one. But the customer service told us we have to pay the regular price and told me since the system does not show any sale on this item I have to prove her that the bins were on sale on Tuesday. When I asked her to call the manager she call another person and they asked me for a document like a picture to show that the bins were on sale on Tuesday ( did't trust me ). I told her that this is not fare and IKEA must be more friendly to their customers. The difference between the regular and on sale item is only 7 dollars but I returned the bin due to very unpleasant behavior of the customer service and will not return to IKEA any more.

Called more than 10 times, everyone transfer the call to other and then they disconnect
wow...nobody came to deliver the furniture to our restaurant ***. If you have name of the business and the correct address, how it is possible you can't find
paid money in-person to their store in Vaughan

. Part from my desk was defective so they tell us to drive 90 minutes to return the part. Part was not in store despite telling us it was. They tell us they will deliver the part. Never shows up. I call (this is now our 4th time on hold for 60 minutes) and they say they are going to send the part out immediately. I ask to speak to a supervisor to make sure the part is sent out and I'm told I can't. He will call me within 24-48 hours. That was 10 days ago. No call. We still have not received the part 4 weeks after our purchase.

I just got off the phone with their customer service. I called to get help around placing an online order yesterday to take advantage of a shipping promotion that was going on. The day before, I had added all of my items to cart, which amounted to almost $1000, selected the promotional shipping option and proceeded to the next page to schedule delivery. However, when the page refreshed, I was back at my cart and lost all of the billing and delivery address information that I had already input. This happened the next few times that I tried, with no information as to why my order would not move forward.

I relayed this to the customer service representation, and her response was that there were no glitches to using the shipping promo, and that the items may have been out of stock at the warehouse. The product pages showed that the items were available for delivery and in stock at several locations, however there were no warehouse stock levels on the page. My experience checking out also did not clearly indicate that something, let alone the specific items, was out of stock. How do they expect customers to shop online with delivery if they can't determine what's in stock or not?

Anyway, the customer service representative was *** dismissive, making me feel like it was my fault that I wasn't able to complete my order. She blatantly said she would not honour the shipping promo cost, nor did she ask any further details around what I was looking to purchase to confirm warehouse inventory status. I had uploaded the screenshots of my experience to the customer service team, and she told me to wait 4 days for another team to reach out. At that point, it's possible the items I want to buy really will be sold out. Thanks, Ikea.

. ***. They *** boast and show off regarding their return policy and that is not true.

On August 29th 2019, I visited the Etobicoke Ikea store at around 5.30 pm. The purpose of my visit was to check some items and also return a defective item, a lid for the pot/ pan, (*** lid 28 Article XXXXXXXX).

I had the original receipt dated August 15th, 2019. With in 15 days of purchase and after two uses the lid showed obvious signs of rust under the centre handle clip.

The item sold by ikea was defective and substandard. If the rust wouldn't have appeared I would never have brought the item for return.

My slip number was *** at the customer service counter.
When I approached the female associate at the customer service counter she said she cannot return it because it's been used. ***. I told her only after using it I came to know of the rust and due to the rust I cannot use it for cooking and that's why I'm returning it within 2 weeks. She flatly refused to process the return even though I had the receipt with me. I asked to speak to a manager and she called a manager named Jessica on intercom. While giving Jessica the details she mentions it's a dirty lid (where as it was not dirty) as a proof I immediately took pictures of the lid at that moment. It was heavily rusted in the centre. After she spoke to the manager she offered to exchange with the same item. Even though I didn't trust this item and never intended to get the same item again in exchange. To avoid any issues I agreed for exchange offer and asked to make a new receipt for the exchanged lid. She refused that she cannot issue a new receipt.

***. I asked her I would speak to a manager and she called Jessica. The associate at the counter asked me to wait while Jessica was coming. I turned around to go back. The lid was on the counter and I left it there. She asked me to take the lid back with me. The only reply I gave was leave it here, I'll be back. I didn't raise my voice, I wasn't loud or rude.

Then in an instant suddenly another associate standing on the other register yells at me why're you throwing it. I turned around to look what happened and asked who is throwing what and in reply both of them threatened me they will call security and get me thrown out of the store.

This was very unexpected and very disturbing. I felt extremely embarrassed as there were other customers around me who heard them warning me for no reason.

Now the matter was not a petty refund but to save myself from this baseless allegation.

All I asked the associate was I need to speak to a manager...that's all.
The reason to speak to a manager was that the associate was very *** and disrespectful and I felt very uncomfortable dealing with her.
I didn't want the same defective lid in exchange that will again get rusted.

The story doesn't end here.. Jessica comes out and she talks to the associate. Then she called me to the other counter.

I informed her the whole situation and she keeps on repeating that she heard her associate on phone saying why you throwing it. I replied to her that your associates are *** creating drama for no reason. I told her I am million percentage sure I did not throw anything nor I was *** or I raised my voice.. go check your cameras.

Jessica thought I'm at fault and went to check the cameras while I waited for her at the counter. She comes back and clearly covers up for the two employees and shamelessly brushes it off and said you did throw it.. I was beyond shocked at her gestures. I asked her ok go call security and I will watch the camera with them. She said you cannot watch the camera, as it's against our policy. At this point I did have argument with her that your two associates are dangerous and creating drama. Then she says you can go and come back some other time no one here will attend you.

I could not believe what was happening at a customer service counter. A manager of a reputed retail store where I've spent thousands in purchases are *** me for a petty $12.99 item that was defective.

I left the Ikea store leaving the defective lid at the counter, with no exchange or refund.

Later I submitted the details of above incident to their customer service online. I insisted them to check the security cameras and if I'm at fault I'll pay a million dollars to Ikea.

In my email I clearly wrote to Ikea customer care/ customer service and management at Head Office...

"ALL I CARE NOW IS TO INVESTIGATE THIS WHOLE INCIDENT; WATCH THE SECURITY CAMERAS FROM THE SECOND I WAS AT THE COUNTER TILL THE TIME I LEFT. IF YOU SEE OR HEAR A SINGLE OBJECTIONABLE BAD BEHAVIOUR FROM ME I WILL PAY IKEA MILLION DOLLARS!!"

Later after their investigation Ikea customer service brushed everything off by saying it was a misunderstanding.

As expected nothing happened. I never got a replacement or any refund for the lid that was for petty $12.99.
This only shows how Ikea stooped to the lowest level and didn't have the decency to take any action or process any refunds for the defective lid.

All the claims of their exceptional customer service and return policy is fake and bogus.

On December 26th I attempted to purchase 700 worth of furniture because there was an additional 15% off after spending 400. I attempted to purchase the items almost 15 times and finally when my order said it went through I noticed nothing came to my email nor came up on my ***. I called in on the 27th and spent over an hour on the phone trying to resolve this issue, I was informed my items would be delivered December 30 5 to 9 pm. On December 5th my order never came I called in after 9 and was told there was a glitch in Ikea's system and it was fixed I just moved into my husband house and my family was coming over the next day so I wanted my room to be put together now I had no where to put my clothes and personal items which was an emberssment. I understood that things happened I requested to change the colour on a few items and I was told my only options was to get the items and go to an Ikea and exchange or return my items and purchase them at full price. I decided I did not want to lose out on the 15% since I just got married. I was told the earliest my delivery could be would be January 8th 5 to 9. Today on January 8th I called at 8:58 and was told my delivery had no issues and I would get my items today. My husband had to leave work AGAIN and At 630 pm o still didn't get my items worried I called in and after 30 mins I spoke to a rep who told me that she isn't able to see anything about my file and sent me to another department after almost an hour I finally spoke to someone in the resolution department who started off the conversation with you will not be getting your delivery tonight after he put me on hold for 15 mins he told me there was another issue and now it's resovled. I cannot understand why or how it's possible this was not seen earlier when I called in. Now my items are to be delivered January 12 but who knows if I will actually get my items. I really dont have the money or time to go looking for new items at this point I'm just so upset with this entire situation.

They really should reconsider their policy regarding products that are out of stock. I spent two hours testing couches only to pick a product that was out of stock. It wasn't even marked as out of stock. Then Im willing to give them my money and wait for the product to be in but am told that I have to come in to the store again and purchase it when it is in stock. Then they are not willing to sell the floor model. So instead of giving Ikea my money like I originally intended I just left and checked out the other furniture companies in the area and gave one of them the money instead. Seriously it makes very little sense. Ikea normally is my first choice but I might have to reconsider based on their service.

Shopping online from ikea has been a complete nightmare. *** the way they taken my money(~$800) without receiving the bed I order over 2 months ago. We have spent hours on the phone trying to get either our bed or money, but repeatedly get fed misinformation. Zero accountability from anyone. ***. Our only option now is small claims court.

I love IKEA but my experience shopping online has been a nightmare mainly because of their *** customer experience on the phone. I've had to call few times to make changes or confirm changes to my order and every single time I've had to wait over 30 min just for someone to answer and then put me on hold again for another 30 min more because they were not able to assist. ***!

Good afternoon,

I have in my kitchen, an ikea bathroom set. This morning, it fell out of my wall. Upon my own inspection, I found that it was a quality of fairly shoddy quality. Seeing as it had now wrecked my wall, I reached out to IKEA for support.

I was told instead that since I did not have the receipt- the product was installed by IKEA at the original owners home, which I purchased two years ago- that there was nothing they could do. IKEA seemed uninterested in trying to support me as the consumer and seemed to demonstrate a severe smugness in almost laughing at our misfortune.

My most recent order was my last for my home or office. The online shopping experience is pre-historic and after-sales is unreal. I had to call in twice, wait on the phone for over an hour the first time, and 2 hours the second time.

I called in days before my order was set to ship out and was transferred three times to be told it was maybe too late. The request to cancel the order would be put in and I could order again, but it was possible it may arrive and be left at my doorstep. In this event, the agent told me they would "take care of it" and have someone pick it up. But I was told to simply refuse the shipment with *** and re-order. A bit of a hassle but seemed to be the best way to go about it based on the agent.

I finally received my refund for my initial order, less shipping fees. I contacted their social media team and was given the most *** replies I've ever received from any company I can think of. Their reply was that I should have read terms and conditions and the charges were not going to be refunded. I remind you that I was told to decline the order and re-order. It would have been helpful to have been given complete information so I could make an informed decision.

Not only did I spend more than three hours waiting to speak to an agent over 2 phonecalls, was given incomplete information, but then I was made to feel like I was confused and being unreasonable. IKEA social media customer service needs some basic training in client care. I will not be ordering anything for myself or for my business moving forward.

The worst customer service experience I have ever had in my life. It all started with ordering a daybed online and choosing the delivery options given to me. I chose the earliest option that was put forward which was the immediate Sunday evening (5pm-9pm). I have guests coming in a few days. So this would give me ample time to put it together. Lo and behold Sunday evening comes and goes and no delivery is received. There were two phone numbers given on the order, yet they only called one (Which couldn't be answered) that night and not the other one which I was waiting for until 10pm for call on. The next morning I decide to call customer service which is this is where the total lack of customer disrespect and care started. I first call to them around 8:30am and started off fine with a CSR (Amen) looking over my order and delivery notes. She was fine but limited on information. She said that she will make it a priority for the delivery department to get in touch with me with a few hours to make sure I am looked after as high priority as I explained my situation on my guests coming in a few days. I also said I would like to speak with someone regarding being given my delivery fee back and she said that she will transfer me to the 'after sales' team. In which she did and I waited about a good 45 minutes. (second call) When I got in contact with a member (Xavier) of their team, it was a total disaster from the start. I had repeated my story and what happened with the delivery and he was understanding at first and then said that my address was incomplete on the order. After telling him I ordered online, he said that it was my fault because I put the order in myself and IKEA wouldn't be responsible for this and he wouldn't reimburse me for delivery fee. I argued how in this day and age does a e-commerce system even let order something to be delivered without an address. I had used my 'saved address' in my IKEA account, because that was the option given to me when doing the order and it processed. (SIDE NOTE: I have ordered other things from IKEA this year on the same account and had it delivered to the exact address). So one, I found it highly unusual and two, how does a company as large as IKEA have a system that would let you complete an order with incomplete information(if that was the case). After going back and forth with this 'after sales' rep, I was getting very upset the way he was handling this call and was being very *** and *** (but was calm and irritating on response to me). I asked to speak with a senior manager in which he refused and said that they wouldn't be able to resolve anything that he couldn't over the phone and that my only option was to accept A new delivery date because their contracted delivery people do not do same day and said I can reschedule for Wednesday and I can drive to IKEA Calgary store and speak with a manager there to get this changed to an earlier date if they allow. I obviously did not have a magic wand to override the call and I was lost on words. No upper management to talk to and and horrible handling of a customer. I told him it was an inconvenience for me as it was on the other side of town. He said that it was the only option I had. This got me really upset and angry as I felt totally helpless and was now forced to drive to IKEA Calgary (30 min drive from where I live). (Third call) I drive down to the store and speak with the delivery department. I met with Jonathan, who was ironically working on my delivery order receipt. He met with me and then called his senior manager and reviewed all the notes from my call and order and concluded that it was NOT my fault. That there was an system error that happened with the delivery instructions, as my address was clearly there and they showed it to me. They were great, they immediately arranged for an early delivery which was next day (Tuesday) between 9am and 1pm and also refunded me the delivery charge for the inconvenience (all which should have happened over the phone in the morning) and they were perplexed too about the inconvenience this was causing me and could have been resolved over the phone. They were apologetic and did everything right in that moment. All the while I still never received a call from the delivery department this day. Fast forward to this morning and something told me to go check on the status on my delivery and lo and behold it still was showing Wednesday afternoon. I immediately called the IKEA customer service line and got connected within 15 minutes. (Fourth call) I again repeated my story of my delivery and she then checked the system for my delivery time and confirms that I was to receive my order this morning which I agreed and then said I should call *** delivery to confirm the status details. Which I agreed and then did. (Fifth call) called *** and received a callback 1 hour later and Spoke with a rep. She said that all the details of the delivery was there for the morning, but IKEA did not complete the delivery order and therefore it was not out for delivery and they reiterate to me they do not do same day delivery. I got back into my upset state again as this was getting ridiculous, I have missed work and pay and still no delivery. They said to call IKEA customer service to get this fixed and they have the ability to push this for delivery. (Sixth call) I spoke with a CSR (Amen) at IKEA (30 min wait) and told my story again. She said she will speak with the delivery department and put me on hold. After returning she said that I have been made a high priority and they should be getting back to me within an hour or so. I didn't accept that as I was burned yesterday (and yet to receive the call). She apologized and said that it would be different this time and I am 5th person In queue to get a call. I did tell them I would call back in a few hours if I hear nothing back. Fast forward a few hours , still nothing from delivery department call. (Seventh call) I now called and waited 45 minutes and spoke with Jaimie and she said everything in their end shows it should have be delivered today and I again I retold my story and reviewed all my notes ans bad experience. She put me on hold and said she will look into it. Getting back to me she said their delivery system has been down since the morning and it will take few hours before it comes back online again and the earliest they can get back to me is couple of hours. This was unacceptable. She offers if I want speak with a senior manager and I said yes. She came back and said that they were not available but will email them and copy me on it with all the details. She promised to personally look after this and assures me the manger will call. I told her I heard this all before, She said "believe me I am looking after It personally and promise This will get resolved". I still haven't received the email or call from a manager and decided to call again after a few hours as Jaimie had recommended if nothing was heard back. (Eighth call) waiting 90 minutes to talk to an 'after sales' agent. Spoke with Edward and he started talking without even reading my notes on file and reiterated my delivery is for Wednesday afternoon. I told him to read over my file again and he apologized. Then I told him this was unacceptable and I am very angry and I did lose my temper on this call ( as I didn't know what to do now). On top of that he said we have to now arrange a new delivery date as the Wednesday delivery was erased, because I was supposed to receive the delivery this morning (this is turning ridiculous now). I just lost it now! He gave me the option to go the store and try getting compensated, as they can only offer me $30 IKEA gift card for the inconvenience. That was slap in the face to me. I told him straight to arrange for my daybed to come in via *** or what ever way and give back my full money for what I paid for the daybed. He put me on hold for about 10 minutes and spoke with *** and IKEA Calgary and confirmed that my Wednesday delivery is still on and I also apologized to him for my angry outburst. I told him that I am losing energy and frustrated and am writing this review to Revdex.com and also to any institution that will influence change. As of this moment I haven't receives any call backs from managers or the delivery department and will see how tomorrow goes for delivery. This concludes the worst customer service experience ever and will be a case study of what not to do when trying to be customer focused.

We never received our online delivery and customer service has been *** and unhelpful. They are blaming the issues on us however we have evidence (call logs, witnesses, surveillance footage) that this is their mistake.

We had received a call at 6 am to tell us our scheduled delivery was between 1-5 pm and that their would give us a 30 minute warning call before arrival. At 4:30 pm, the driver called to say that he was 2 minutes away. Since we were waiting for the warning call, we were not on site, we were 10 minutes away and on our way back. We arrived 5 minutes later to find that the Ikea delivery was not there and our building staff had not seen any truck there the whole afternoon. We had a dedicated staff member from strata waiting outside to meet the movers but none ever arrived.

Now after many phone calls and hours with their resolution department, we've been told that there's nothing they will do and they are blaming us for the failed delivery. driver says he was there at 6:30 pm but did not notify us and that is 1.5 hrs outside of the delivery window.

We're out over $1000 for product and services that Ikea refused to deliver in addition to the $200 move in fee to strata to reserve the elevator. Even if we can reschedule, we'll need to pay another move in fee and book time off.

All I needed was to replace a part that I had ordered from IKEA Canada. I called their customer service and was told that my request had been processed and that I would need to arrange an exchange from another department. I was transferred and after 30minutes the call dropped. I called again and this time they informed me that the department had closed. I tried again the next day. Again, they processed the request and then transferred me to the same department to set up an exchange to the house. I have now been on hold for an hour and I am still on hold. Very frustrated with this service

Hi, we have purchased lot of Items from Ikea Halifax (including delivery) since we moved in an apartment recently. We are waiting for the delivery since last Sunday (01st Dec 2019) but till now they did not deliver our items. We have been patiently waiting in our home during the stipulated hours of delivery time as promised by them but they have failed to deliver my items thrice since last Sunday. Myself, my wife and my two daughters (both kids aged 8 and 3 respectively) have been sleeping on floor for more than a week now because our order mainly consists of bed and matresses. We all are under tremendous discomfort. *** I have called Ikea customer care & their after sales department several times but they are giving me false hopes that my items will be delivered but nothing has been delivered so far. We are frustrated and under pain & agony. Can you suggest what should be our next step?

Very disappointed! We were moving into a new place and made sure to order early (Nov. 25, 2019) so we have it on time. We bought a sofa bed, bed frame, TV stand, dining set, duvet, pillows, etc. from them. Delivery was supposed to be on Nov 30, 2019. They said everything was on track. We waited for 4 hours and called *** and IKEA several times with a LOT of waiting time on the phone only to find out that it was not coming and no one updated us regarding this. We had to call and reschedule.

Same thing happened for Dec. 2 delivery and again on Dec. 5. *** and IKEA staff were giving false updates and have NO IDEA where our orders are. Either they weren't being transparent or have no clue at all.

We ended up having to cancel because when we called them again, they said it was in the WRONG warehouse and was going to be delivered on Dec. 10... They were very unapologetic about it and did not even offer any solutions. ***! We wasted so much of our time calling and waiting.

I am still waiting for my refund.

Worst service ever!

First time with online shopping with IKEA. It will also be my last. I was required to pay $9.99 for shipping for ten packs of tea lights and two glass candles. Due to their inferior packaging of fragile items one of the candles arrived smashed into tiny shards. I ended up with glass in my fingertips and all over my table. My attempts at contacting their so called customer service was futile. After I called the FIRST TIME and explained the situation I was put on hold to speak to another department? WHY? This should have been resolved by the first rep. I waited a half hour listening to blaring music and still nobody answered. I hung up and called again. By this point I am extremely frustrated! I explain what happened and say I don't want to be redirected and put on hold again, that I would like to speak to a customer service manager. Of course there were none available! I was told that I would receive a return call or email the same day.. I DID NOT! All this to simply replace a $3.00 item ! This is totally unacceptable customer service and I will never be doing business with at IKEA in any capacity again!

Worst delivery service. Wasted my time. Scheduled it for Wednesday, no one showed up at stipulated time frame rather called 3 hours before hand and said, would deliver now or will see. Later left a voicemail saying, u didn't attend our call hence we wont deliver and u will be charged extra for rescheduled delivery. Later on rescheduling, gave me the time frame of morning slot. I tracked online it showed afternoon to evening slot. My whole day is screwed up. I changed my work hours as per their delivery timings but they changed the slot without even letting me now.

Bought a *** Sofa Bed from IKEA Montreal, made note of the correct location and bin number.
At the location to pick up the 3 boxes for the bed, there was a label above the location indicating the right name of the product with an arrow pointing down and remind you that you njeed to pick up boxes numbered 1,2 and 3.
So I picked them up as well as corresponding mattresses and proceeded to the cash, Paid and left.
When I got home and was ready to start the assembly, I realized that the boxes 1 and 2 were from another model, the *** that was not at all what I wanted, but number 3 was right. Annoyed, I took it back and hopefully to get the right this time around. A service person came with me to verify the location and acknowledge that the product in the location that indicated *** ha in fact a whole pallet of the ***, (wrong product).
Not only did they not have the right one in stock and had no idea when they might get it, but the so called customer service manager when I told him how upset I was with all this heavy lifting and time wasted, could not careless. No apology no concern at all, take it or leave it that's the way it is. This happened today Nov. 2nd 2019 and his name is Pratt.
No concept of customjer service by the Customer Service Manager. He needs to understand the concept of his title.
Very disappointed.