IKEA Canada

The couch I purchased 8 months ago has grown 3-4 types of mold while sitting inside a (normal) house. It is now a ***, and I am seeking a refund for this product, and for Ikea to remove the product from my home before it causes more damage to my property or health. Ikea has failed to do so thus far. I have contacted them multiple times, with pictures, and the complaint number S-XXXXXXXX has been opened.

Ikea had made arrangements to ship the items we ordered on june 27,they did not arrive until july 3.when the items did come they had sent us the wrong cushions for the couch,they were to big and did not fit at all,after notifying Ikea, thru a long telephone wait, customer service said it was not their fault and they would send a truck to pick-up the cushions,on july10,the truck picked up the cushions but did not replace them with the new ones, now on the date to-day which is july 17, we still have no cushions,they have not contacted us since, we repeaditely have called the service dept. to no avail everybody has a lame excuse of what went wrong including the manager,lack of service and normal business practice is what makes me sick, they have no regard for their customers nor their ethics.I have heard some horror stories about Ikea before but did not pay much attention to them until now.too much time wasted on the telephone, is wearing us down and still not getting any straight answers, but the bottom line is they have my $230.for delivery, and we still have no cushions.Customer service here is non useless , all I wanted was the proper items we ordered and I would not have come this far, the problems could have been easily solved but the service manager and his team dropped the ball,I truly hope you can help me. *** and ***. cell# XXX-XXX-XXXX or XXX-XXX-XXXX.Ikea Inv. # XXXXXXXXX-XXX-X was processed on june 25.Thanks.

. On July 2, I purchased several household furniture amounting to almost CAD$1400 from Ikea Vaughn.

1. Arranged delivery date was supposed to be on the 6th of July between 1-5pm. Delivery didn't show up.
2. They called to reschedule to the 7th morning time. They didn't show up again, this time, without a call. We called them to follow-up and they said the delivery has to be rescheduled for today, 9th of July.
3. Today, 9th July, no calls. We called to follow-up for the delivery, they again said that they can't make it and will reschedule for tomorrow.

3 delivery fail attempts I don't know what will happen again tomorrow.

I spoke and tried to seek for assistance with the After Sales of Ikea, and I was given a "I can't make the truck show up on your doorstep" response. He offered a refund of the $59 delivery fee and I said I didn't need that. I need my furniture over as making the elevator reservation from the property manager is improper, as well as creating so much hassle as we always have tp make sure that either one of us should always stay at home waiting for the delivery.

Ikea is saying that this is handled by a 3rd party delivery company and that they can't do anything about it.

What's your judgement?!

Friday June 28th my fiancé and I rented a vehicle in order to purchase a couch at Ikea in Burlington. We first checked the website and after seeing the couch in stocked we headed to the store. After arriving to the store we were informed that a piece of the couch was now sold out due to the high demand that day. The sales associate told us that we were able to purchase the couch at the nearest store. We purchased one piece of the couch in Burlington (which was showing sold out at the other store) and the sales associate made up a draft of the pieces of the couch that we needed to buy in Etobicoke. After receiving this sales draft we made the 45 minute commute to the other location. When we arrived at the Etobicoke location we found a sales associate and had them transfer over the draft that was composed at the other location we double checked that the piece that was missing was available to which it was. From here we proceeded to the checkout area. We checked out and when waiting for the processing area where we picked up our parts we noticed that the two different drafts (both the one from the previous store and the one we just purchased) did not match up. We talked to a employee and they corrected our order. We paid for the extra items. We then waited to pick up our parts (now in two orders). We received both orders and the employee verified that we received all the parts. They stamped both of our receipts verifying that we received all pieces of our our order but failed to sign them. Arriving at home we began to set up of couch to discover that they did not include the piece that we went out of our way (to a different store) to purchase. However, when referencing our receipt we paid the full amount for it and did not receive it despite 3 separate people verifying our order. We immediately called IKEA and they informed us that the only thing we could do is return to the store (an extra 1.5 hour drive without a rental vehicle) and pick it up. They said they could not do anything else.
Product_Or_Service: *** Sectional (Medium Gray)

I ordered 2 *** wing chairs on April 20, 2019 and immediately received a delivery date of May 27, 2019. I've ordered from Ikea.ca as we're in Northwestern Ontario, 8 hours from the nearest Ikea store. We've never had any problems. I thought 37 days was unreasonable, but it was ordered during a reduced shipping cost event, so I understood the need to wait. I got a processing email on April 21 when they charged my credit card, then nothing. I messaged the company on May 4, 2019, and was assured it was still in processing and would receive it by May 27, 2019. Besides, I could always check the order number online (with the Track My Order window at Ikea.ca) which still gave a delivery date of May 27, 2019 and I'm a pretty patient person. Finally, the TMO page showed the chairs having been shipped from Mississauga on May 24, 2019. I still had received no official shipping email, or shipping tracking number. The chairs didn't show up on May 27, and I sent them a message. No answer. I responded to my customer service email (the one from May 4) to inquire. Nothing. I messaged customer service again last night. Nothing. I've phoned and been left on hold for hours. I'll try again today, May 29. This is unprofessional and I may need to escalate with my credit card company.

On May 8,2019 I placed an order online for a *** dresser (XXXXXXXX) It was on sale for $229.00. I paid $20 extra to have it delivered to the St Catharines store. Estimated delivery date was May 11,2019. On May 15th I contacted the st Catharines store as I had not received an email saying it had been delivered. They could not find the order. I checked my *** and it had not been charged to my ***. So for unknown reasons the order did not get processed. I went online and was going to reorder the product, only to find that it was no longer on sale.
I then proceeded to contact the Burlington store to see if under the circumstances they could re order the dresser honoring the sale price. I was told that they could not do that. I asked to speak to a manager and was told "no one will speak to you". I proceeded to send an email to customer service and explained the situation. I received a confirmation that they had received my email and someone would contact me within 24-48 hours. On May 21 I sent another email to customer service as I had not received a response, I received another email confirming that they had received my email and someone would reply within 24-48 hours... Today is May 27th and I have yet to receive an email or phone call from customer service. This is NOT customer service!!

Ikea. They would not install a *** sytem, becuase I have baseboards in my unit. Ikea responded to my initial post, gave me a file number and told me to call customer service. I did as requested, and then waited 20 minutes before anyone picked up the line. Once someone did answer the phone, I was again put on hold. The gentleman returned to the line only to tell me to the Ikea Ottawa store, and to take the matter up with them.

I am shocked and very upset at the service Ikea has provided.

However, I now admit defeat. I do not any the energy or time to spend chasing up the outstanding balance that deem owed to me.

Rest assured, I will no longer purchase anything from Ikea. You can also be well assured that all my family, friends, and work colleagues will be made aware of the appalling treatment Ikea has extended to me.

I ordered a Sofa & Mattress from the *** Ikea store for Delivery. In total that day I spent over $4,600.00. The Sofa & Mattress were to be delivered on April 24th. I couldn't get delivery on Thur (because of my area) so I had to take a day off work. When they came they only had 3 cushions & a head rest, the rest of the sofa was 'missing? & the mattress package was ripped & the mattress was dirty so I refused the mattress. I understand things happen, so I called Ikea spent the hour on the phone to explain what happened & get it rectified. I received a second delivery date April 29 (again they wouldn't do Thur (my day off) so I had to take another day off work. (As a note to this terrible service they would give me a window of 9-9 & say the day b4 you will be called with a 4h window, however this only happened when we got to the 4th delivery date, so each delivery day I would have to spend 30 min on the phone to get a 4 h window. On April 29 no one came. *** so again I call Ikea 1h later new Delivery date, another day off work, another call to get a 4 h window May 3rd ANOTHER NO SHOW. So I call Ikea again this time I asked for compensation & we agree on a $150.00 cc & a new delivery date (& another missed day at work) May 6th they come after the 4h window, the sofa is now missing one item, we were carful to check all # when delivered. Yet it gets better right after they leave I'm looking at the Mattress & it's the exact same mattress I refused, however they wrapped the DIRTY part with shrink wrap to make it look sealed, the original mattress is wrapped in a factory plastic, not shrink wrap!! It the same dirty mattress!!! Again I call ikea, talk to some *** employee who tells me we will just need to set up another date (again not a Thur) & 'if I don't like that I can do it myself? drive it back / refund & repurchase. He was very *** about it. I asked to speak to a manager he said why? We are the escalation dept. no one else will help you.
Order_Number: XXXXXXXX

IKEA customer service post purchase is very bad. They deal with other companies for delivery and assembly and customers have to create accounts and give out personal information to these other companies just to get products delivered and assembled. I would urge all customers to read their assembly company's policy for sharing and using the information you provide must provide them. Bought a bed with storage at the Burlington Canada store Easter weekend and the purchase experience was good but the delivery and assembly follow up was terrible! Only buy items that you can take home yourself from IKEA -- avoid their delivery and installation services! Not delivered the day it was scheduled to be -- and the delivery company calls at 4 pm to say delivery goes until 5 pm but your item is not on the truck! Assembly company they deal with is online only and their online platform cannot handle a request for an assembly at a place other than your credit card billing address! When you email the assembly company to find out why your Oder is not being processed you get an auto reply saying a reply can take "days". IKEA when you complain puts you through to different agents who all tell you different things. I was compensated for the delivery fiasco but assembly still not done because IKEA has no viable alternative to using their "Task Rabbit" partners for me -- aside from a company that charges an assembly fee plus a "travelling fee" to send an assembly person to the Fort Erie area. IKEA does not take customer complaints seriously and does not care about your after purchase experience.

My order is: XXXXXXXXX. I ordered closet and scheduled delivery date was April 20, 2019. The products was never delivered nor anybody call to cancel. I got re-scheduled delivery for Tuesday April 23 and again failure. After many of my phone calls I received refund that I paid for the delivery and they re-scheduled again for Saturday April 29. AGAIN there was a failure of delivery. I asked to speak to manager and received the information that the date of the delivery was scheduled but no driver was assigned!. They apologized to me and offered me a $60 gift card and re-scheduled the delivery for May 1 between 9-1. And again nobody came or call.
This was my 4 failed delivery!. I took 4 days off from work and wait in the house and order still not delivered!. They gave me another delivery date for Friday but nobody can guarantee that they will deliver. I'm very frustrated and asked them to cancel my order and return me money to *** and was informed that I can't receive the refund until closet is returned to the store. Now I don't have a closet or money and still being re-scheduled for the 5 time not knowing if they will deliver.

purchased a kitchen for delivery , upon delivery just over $4200 of damages to the house occurred. ikea has passed me off to *** and *** has not done anything. I have been denied access to a manager and told that they take zero responsibility for this

On January 27th, 2019 my wife and I went to Ikea to design and perhaps purchase a kitchen. After design finished the agent used the sales pitch of coming back to Ikea with your receipts during the March Kitchen promotion to get a price adjustment (told this several times).

On March 16th, 2019 I went back to the store with my receipts and was declined the promised adjustment due to 45 day transaction to claim limit. The store told me to contact customer service so I did via email and was told this wasn't a policy, rather a discretion of the store and not a head office issue. At no point were my wife and I ever told of this discretionary factor when we purchased our kitchen.

This purchase of $5k+ kitchen was based on a combined decision of design and the cost adjustment of roughly $500 in return.

order numbers XXXXXXXXX, XXXXXXXXX

I purchased at Ikea kitchen in 2013. I paid over $5000 in total for the entire kitchen. One of the hardware parts failed in 2019 and Ikea tells me that this product is no longer in stock despite it being available for purchase on their website. The kitchen is supposed to be under warranty for 25 years. After filling out the customer form on their website it asked for my receipt number and other details. The response from Ikea stated that I should keep my receipts for future reference even though I did include the receipt number and I have the receipt in possession, otherwise how would I have been able to provide the receipt number? The person responding did not even create a case number for me and , I think, just assume that this would not happen. Upon calling back afterwards they asked for a case number and none was created so I had to create another one and the process had to start all over again.

This is all over part that is listed as $12 on their website.

My wife and I bought practically all the furniture for our apartment at IKEA North York, I'm talking bed, couch, tables, drawers etc. We schedule the delivery for 02/25/19, but on that day we got a call saying that unfortunately they had a problem with the delivery truck and that they wouldn't able to deliver. So, we re-scheduled to 02/27/19 and after almost waiting for 4 hours we received a call saying that the truck was running late and wouldn't be able to arrive before the end of the time window. Since my building has strict rules for reserving the service elevator, and since it was already booked for someone else after my time window, I had no other choice than to re-re-schedule to 03/05/19. So, at that day we waited for the whole 4 hours and nothing, no truck, no telephone, nothing. We called IKEA and they informed us that apparently the company responsible for the delivery (***) had miss-placed (to sugar coat it) our order and that they will have to look in their warehouses to find it, and, only after they find it (which could take up to 5 business days), we would be able to re-re-re-schedule the delivery. We talked to IKEA to see if there was any other way we could get our stuff faster, but the answer was that, because of the amount of the order, IKEA had to wait the response of the delivery company and that the only way I could maybe get my order faster would be to cancel my current order, make another order and then wait for this whole mess to be resolve in order to be refunded for the first order.

To summarize, my feeling after all of this is that IKEA tries to blame the delivery company, although they hire them on the first place. During this nightmare I keep losing time, money, and my patience.

file S-XXXXXXXX.
Delivery was paid and scheduled for Saturday Feb 16 2019 for furniture purchased January 29 2019. Plenty of time to organize delivery. On delivery day, Feb 16 we received 2 emails from Ikea stating that delivery was shipped and is ready for a delivery.Around 1.15 pm I called Ikea to find out that I need to reschedule as the items did not fit the truck. Delivery was rescheduled for today, and the same has happen, 2 emails no delivery....
This is huge disappointment. I have complained about "an isolated situation" as described by Ikea, already.
The delivery was rescheduled for today, Tuesday February 19 between 5 pm and 9 pm.
AGAIN we were receiving email confirmations from IKEA that delivery is shipped and ready to deliver
From:
Date: Tue., Feb. 19, 2019, 12:24 p.m.
Subject: Your IKEA order is ready to be delivered!
To:

IKEA Canada
1. Order created 2. Order shipped 3. Ready to deliver 4. Order delivered
Ready to be delivered
Hi ***,

Your order has arrived at the local delivery company.

You will be contacted by the delivery company the day before your delivery to be assigned a shorter time window.

Track your order

Thank you for shopping at IKEA. Order number:
XXXXXXXXX
Status updated:
XXXX-XX-XX XX:XX
Delivery method:
TRUCK via ***
Your scheduled delivery date:
XXXX-XX-XX
17:00 to 21:00
Upon delivery, be sure to verify your IKEA order. Should you notice missing merchandise or any visible damage, please be sure to report it on the proof of delivery and contact IKEA customer service within 48 hours from reception of your order.

Your order is subject to IKEA's Terms & conditions and Return Policy
IKEA Canada
Contact us X-XXX-XXX-IKEA (XXXX)

I called after 6 pm the transportation company to confirm the time and I have found out that delivery is not happening again!!!! What kind of service is this???? Being on a phone with Ikea customer service rep *** for almost an hour, I did not have any options only to reschedule again for Thursday Feb 21.2019. She had offered us $ 80 for inconvenience. I would like to make sure that you are aware that the order was paid on January 29 leaving plenty of time to organize delivery for the requested date Feb 16. We are renting a new apartment that is not furnished and we don't have bed to sleep. Is this only inconvenience? Manager on duty was not available and I was advice I will get phone call within 48 to 72 hrs. What kind of inconvenience is this? What kind of customer service is this? Should I sleep on a floor or go to the hotel and send Ikea a bill? *** I will also contact Revdex.com in this matter. I found this situation unacceptable and customer service rep was not able to help us or find a solution that would be acceptable for us.
***
Forwarded message
From: ***@ikeaservice.ca
Date: Feb 17, XXXX X:XX PM
Subject: IKEA Email
To: ***@gmail.com
Cc:

Hello Ms.,

Thank you for contacting IKEA Canada. We sincerely regret to hear that you did not receive your delivery as it was originally scheduled. We apologize for any inconvenience this may have caused you and assure you that this is an isolated situation.

To help you further in this matter, we have forwarded your message to our IKEA After Sales Customer Service department. One of our co-workers will contact you via telephone regarding case file S-XXXXXXXX.

Should you require further assistance with your case, please do not hesitate to contact our IKEA After Sales department by telephone with your file number at X-XXX-XXX-IKEA (XXXX), option #5.We are open from 8am to midnight on weekdays, Saturday 8am to 11pm and Sunday 9am to 10pm EST.

Best Regards,
***
IKEA Canada Customer Service

I Ordered 4 items & paid in advance. Delivery was scheduled for February 2nd 2019. Only one & a half items were delivered. I called them same day to fill them into the issue. They rescheduled a new delivery date for feb 8th 2019. Then they failed again to deliver & again I called & they rescheduled to feb 16th 2019. & here we are today is feb 16th & no calls & no delivery. I called again today & they wanted to postpone delivery for the forth time for after the long weekend.
When we expect a delivery someone has to stay home & wait for it & that time is not taken into account or compensated for.
If my items are not gonna be delivered by tomorrow feb 17th I'd like my money back. ***. & I have nobody to pick those things up (too heavy) nor I can.

A couch and some kitchen items were ordered 11/26/18 with an anticipated delivery of 12/19/18. Called on 12/18/18 to get delivery window. Were told the order had been cancelled. They are unable to tell me why or who cancelled the order. The order was placed again with a delivery date of 1/9/18. Order arrived over 2 hours late from the delivery window we were given. Two items were not delivered. Not small items either but two love seat sections of a sectional couch. How do you forget to send the two largest pieces of the order. The delivery driver wrote down the missing pieces and had me sign it and said I would have to call customer service. I called and emailed them the delivery slip with the missing pieces. A new order was placed for the missing pieces with a delivery date of 1/23/19. We called 1/22/19 get a delivery time, only to be told the order had been cancelled yet again. All they will tell me is there was a system error. ***. Why do these errors keep happening and there is no communication with the customer to let them know the order has been cancelled. Should the remainder of the order come next week on 1/30/19 it will have been two months since the order was originally placed. And will have taken three days off work for nothing. A $ 100 store credit does not make up for 3 days of lost wages.
Product_Or_Service: *** Sectional couch
Order_Number: XXXXXXXXX, XXXXXXXX,
Account_Number: n/a

My wife and I had shopped on ikea.ca for a new gas range on January 5th, 2019. We had noted that one of interest was on sale, *** article no.***, for an "IKEA Family" member price advertised at $1316.65. We had also noticed that the website displayed a banner ad claiming that there is a 15% discount when 3 or more appliances are purchased. We called the IKEA customer service line and spoke to an associate to confirm that this 15% discount was in addition to the IKEA Family member sale price advertised and whether it would be applicable if we purchased the gas range along with two range hoods (202.225.33 @ $38.24 each). The associate confirmed that it would be an additional discount on top of the $1316.65 price.

We then went to the Coquitlam IKEA to purchase these items, however, the associate at this location said that this was already discounted and that an additional 15% will not apply. At the associate's suggestion, we then called IKEA customer service on speakerphone to confirm what we explained, and we spoke to ***, who also confirmed again, that yes, there is an additional 15% off of the advertised $1316.65 IKEA Family price if 3 appliances are purchased. At this point, the in-store associate asked *** to check with someone else. After a few minutes hold, *** then came back with a different answer that instead confirmed the in-store IKEA associate.

At this point, we discussed with the associate our issue with the website advertising a sale price along with a separate banner that suggests that there is an additional 15% off with a purchase of 3 or more appliances. We also confirmed with the in-store associate that the sale price of $1316.65 was independent of having 3 items by doing a mock transaction both on the website and in-store. We argue that if indeed the sale price advertised already reflected the "buy 3, get 15% off deal," then why would the item be sold at the $1316.65 price when purchased alone?

The associate suggested we once again call IKEA customer service to "get a case number" for a follow-up on this issue. We spoke to *** who refused to do so and left us with no course of resolution.

We affirm that the online advertisement was misleading and that it violates sections (1) and (3) of The Canadian Code of Advertising Standards. Furthermore, it is unacceptable that multiple customer service associates would confirm the deal, only to have the confirmation reversed at the time of purchase.

I've saved PDF captures of the website on Jan. 5th and the mock transactionsI'd be happy to share if requested. Thank you.

On Nov 23, 2018 I purchased a floor lamp and table lamp which came out to $193.22. I received an email receipt which made it very difficult to track my order. When I finally found my tracking info, it said my items would be delivered on Dec 3, 2018. As I tracked my delivery, the online *** info kept saying, "on vehicle for delivery by end of day" but would go back to the *** warehouse every day. After 3 weeks of this non-sense and calling ***, I called IKEA and waited over an hour to speak with someone who supposedly would help me. I was then told that they will look into the matter with *** and would call me back. I asked for a refund but was told I would not get a refund back until *** returned the items back to IKEA. If they items are taking almost a month to be delivered to me, I guess I would have to wait over a month to receive my refund. IKEA has left me hand-cuffed with the situation. I can't cancel my order because I don't want to wait a month for my refund. I can't go to IKEA and purchase the items in person because I don't want to spend $193.22 again and wait and hope I get a refund soon. There's not much I can do except sit and wait until *** and Ikea get their act together. This is unacceptable and I will never shop from IKEA again. I also feel the layout in IKEA store are very aggressive in forcing customers to walk through the whole store before being able to see an exit door. ***. When I walk into a store, I like to know where the exit doors are at all time and not feel like I'm being forced to walk through a maze before I'm allowed to exit the facility.

On November 23 I made an order at the IKEA Etobicoke store for over $1500 fir several furniture items. My order number (*** is ***). The delivery address was XXX-XXX *** Blvd, ***

I paid for picking the order and for the order delivery for a specific date: December 16, 2018, which is clearly stated in my order. This was extremely important for me, as I am moving to the new condo.

Then suddenly on December 4 IKEA delivered one item (*** shoe storage cabinet, art no ***) via ***, moreover it arrived in a clear plastic wrap, without any box, all packaging was torn open and dirty (I have the pictures)

First of all, it should not arrive. Secondly, it's in unacceptable condition, I instructed to return it to sender.

I was trying to call the 1-866 number to contact the seller, but I wasted more than 1.5 hours when I was transferred to sales department, then, on another attempt to the resolution department, and nobody picked up the phone in either department. No-one was able to help me with my order.

I want the scheduled delivery happen as paid and as specified in the contract. I hope that on Dec 16 my order will arrive on truck IN FULL, and I want to raise a complaint against whoever sent this package to my address.

I will not sign delivery papers if any of the items will be missing. I find it very unsatisfactory, including your customer service. I am trying to reach out to you as the final opportunity.

I hope that somebody can connect with me regarding the delivery.