IKEA Canada

On Sept. 19, 2019, I ordered $409.03 of furniture (shipping included) online from Ikea. As I do not have a car, I chose to have Ikea deliver the furniture to my home address. I chose a 4-hour timeslot from 1pm - 5pm on Sept. 23 for the delivery. What happened on Sept. 23 was that the delivery person arrived early by several hours, and so I was not home - missed delivery. I waited from 1pm - 5pm that day, 4 hours wasted.

Fine, just reschedule the delivery, I called Ikea, and they rescheduled it to the end of the week. The delivery person did not even show up this time. Another 4 hours wasted. I call Ikea to ask them what happened, they don't seem to know. I get assigned a file number - it is Sept. 28, and I still do not have my furniture.

The delivery driver still does not show up for another 3 scheduled deliveries, I keep getting my time wasted in 4 hour chunks, and then another 2 hours of trying to call Ikea. I am in contact with both Ikea and the delivery company Ikea outsources their deliveries to - ***, they both convince me that the next delivery with be good, and it never happens.

By this time it is Oct. 6, I'm done with wasting my time - I call Ikea for a refund. They process it very slowly, taking over another week.

I then find out that they did not even refund me the delivery cost of $66.67. From the original $409.03 that I paid for, only $342.36 was refunded. I've wasted over 30 hours waiting for Ikea's deliveries, and listening to Ikea's terrible on hold music, and they do not even refund me the delivery cost.

This is entire situation is ridiculous, and shows how terribly flawed Ikea's customer support is. I've spent the last 30+ min typing this while waiting to Ikea's on hold music.

I want Ikea to give me a full refund, so that this matter can be settled properly, and I can forget about it. I ordered my furniture on Sept. 19, it is Oct. 23, and all I got is 30 hours wasted and $66.67 gone.

I made a purchase for full kitchen and 2 appliances from IKEA, Etobicoke ON, store @ Saturday Oct. 05, 2019 and I paid the full amount and made the delivery plan to be @ Thursday Oct. 10, 2019, and I make it very clear that I am living on Condo building they only allow me to reserve the moving elevator for 3 hours and I already make plan with contractor to install my Kitchen cabinet next day Oct. 11, 2019 and he will start @ 9:00 am and I paid deposit to lock my date with the contractor, IKEA promised all will be perfect, but unfortunately, the failed to deliver my stuff at that date as we agreed, I contact IKEA to ask about the delivery, after long time waiting and communication they promised they will arrange the delivery first thing in the morning next day Oct. 11, 2019 and they give me Case# XXXXXXXX, but for the second time they failed to do it as well after another long day and huge waiting over the phone with the after sell department and I explained that, I lost the deposit money I give it to my contractor and I need to live with my family without kitchen for long time till found another date to install my kitchen, and I send them photo of my apartment and copy of my invoice to ***@ikeaservice.ca as a proof of my situation, they arrange the delivery on Saturday Oct. 12, 2019. Over the phone IKEA promised me they will take care of my loss and will reimburse me. On Saturday afternoon I went back to IKEA Etobicoke store to see any manager can help me with this issue, but unfortunately no one want to solve the problem and they try to push me away, finally, I received a phone call from the home delivery manager Mr. and I explained on details my case, he promised me he will call me back after the thanksgiving holiday by Tuesday Oct. 15, 2019 but as usual no call no follow up. Today Friday Oct. 18, 2019 I tried to call the store and IKEA Canada representative refused to pass my message to the Etobicoke's home delivery manager Mr., and he refuse to take message or connect with him by any way, he ask me to go back to the store without any guarantee that I can found that person. Its not far to loss this amount of money and let my family suffering because IKEA failed to do their agreement with me. I need IKEA to be responsible for their failure and reimburse me with that loss.

I had an order early August 2019 that did not arrive. It was subsequently cancelled August 20th through their Customer Service department. It is now a month and a half later and I still do not have my money back (over $300). I've called several times and emailed. I received a case number but knowone has been able to resolve the matter. Calling after sales support is terrible - I've literally wasted hours on hold, being dropped, and transferred. ***. My next step is to file a small claims court action.

Really shaming when your told that a team leader doesn't think you're reason to speak to a supervisor isn't warranted. Especially when it's been almost 4 weeks that your merchandise has been returned and confirmed returned two weeks prior to just be told a week later the store now says your return has not been returned. There has to be a way to get this type of poor service to the people at a head office somewhere running the show. Over $1100.00 owned and it's been a month and still fighting for my credit

I ordered online from Ikea products worth CAD 223 on 27th of September 2019, Ikea confirmed my purchase with an order number of XXXXXXXXX. Also the day of delivery was scheduled to be 1st of October 2019. On 29th of September 2019 I called Ikea and had my order cancelled. The customer service representative agreed to refund the amount minus the CAD 22.99 for delivery, although I wondered why I would be charged for a delivery cancelled almost 2 days before. On 30th of October I get an email from Ikea saying that my order is ready. Seeing this I call the customer care and after 30 mins of hold, the customer service representative tells me that "sorry your order is not cancelled" and tells me that he will transfer my call which gets disconnected after 5 minutes. My subsequent attempts to reach the customer care does not happen due to the long wait time.
I am lodging this complaint before my actual delivery date so that it gets due importance.
One thing that I have to mention is that I could not find a place online to cancel the Ikea order and Ikea makes it terribly difficult to cancel their order through phone at-least in my case.

WE ordered almost 700lbs of furniture to be delivered which IKEA charges 230$ for. They sent one delivery driver today who didnt even offload the furniture from the truck and required us to unpack and bring it into the house. This is Not what the delivery service promises. He blamed IKEA as he was a third party courier that they didnt specify the need for extra people or that the product even needed to go inside. ***. This is definitely not what we paid for. I've spent at the time of writing this an hour and 17 minutes on hold after being transfered to the after sales team. My wife called on her phone, to reach a *** who basically told her it's not his fault and just hold on the line I'm already on and not to hold a second one with him or email because emailing will take too long and everyone just has to wait because they don't know how long each customers query is and are backlogged. (their recording says due to higher than usual calls wait time is over 10 minutes.. So we can't reach anyone, are just given excuses, and given my looking into numerous IKEA customer service reviews, I don't honestly believe we'll ever actually be put in touch with someone who can rectify the situation, as it all seems to be a series of waits, transfers, and dropped calls to avoid resolution.

We were to receive a delivery on August 10th of our kitchen from Ikea between 9-1. As we are getting closer to 1 pm we still hadn't received a call. My husband called and after speaking to a couple of different people he was called back by the delivery company who informed him they weren't coming because the driver hurt himself. They had this information but didn't bother to call us and tell us the delivery was cancelled. We were finally able to reschedule for the following Saturday after being given a hard time that they couldn't promise next Saturday. Saturday Aug 17th they do show up to deliver our items. Immediately it's noticed they didn't deliver our stove and as I go through the pieces there is clear damage to items with the carboard ripped right off. There is also a long flat piece of the floor full of dirty footprints. My husband was talking to one of the delivery people about this situation and the guy was standing there with a pen and jabbing his pen in and out continuously into our dishwasher box until finally my husband told him to stop it. ***. ***. That same day my husband called Ikea to let them know we were missing items and had received damaged goods. He was transferred to after care and was on hold for 4 hours!! After each hour I called on my phone to find out why the hold time was so long and I was given rehearsed answers each time about they were very busy and somebody would get to him soon. I asked to speak to a manager and was put on hold and then only to be told there is nobody available to speak to me. The last time I called back (4 hours at this point of holding) I spoke to a person who was willing to go out of their way a bit and investigate why he was on hold so long. She told me the current hold time was only 25 minutes and to please not hang up on my phone once she transferred me. Sure enough somebody picked up about 15-20 minutes later. Whoever transferred my husband's call obviously put him through to the wrong extension. We are told they are going to put a trace on our stove and it'll be 3-5 days and somebody will email. They said to go through all the items and call back to report what is damaged and if missing anything else. Never received a call back or an email re the stove within those 3-5 days. We eventually called back to give a list of the missing and damaged items (17 in total). Set up a delivery for Sept 8th between 1-5. Nobody showed up, nobody called. My husband called once again and was given some *** excuse and they re-scheduled the delivery for Sept 15th between 9-1. This time we actually received a phone call to tell us there is something wrong with the truck and they won't be delivering. Once again calling Ikea to complain about our delivery or lack of delivery. ***. We are told they will deliver today (Sept 16th) between 1-5 which means my husband has to take that time off work to sit and wait for a delivery that probably once again will not show up or have issues. We have completely lost our faith in Ikea and the sad thing is we received gift cards because we purchased during the kitchen event and just ordered some big items for a spare bedroom that will have to be delivered. I almost forgot, I left a voice mail with head office on Aug 17th asking somebody to call me and nobody from there called back as well.

Ikea has missed 3 return pickups so far. I've spent days on hold. One as long as 13 hours before the department closed. The company is *** when trying to schedule a pickup for a return.

In July 2019 I ordered an Ikea Kitchen with the help of a contractor who had lots of experience installing these products. When the order was received, there were no drawer fronts. Initially, I was informed by someone at the customer service department, that these drawer fronts were on back order. I was later told they were never ordered and that they were never on back order. My contractor spent approximately an hour on the phone and ordered three drawer fronts reviewing the measurements with the agent multiple times. When my order finally arrived I was sad to discover they were the wrong measurements. At this point, I am now going on one month with a kitchen without drawers.

I called customer service and received little to no satisfaction eventually being escalated to a "manager" named ***. I explained to *** that this was unacceptable as I was now out money for TWO sets of drawer fronts and STILL didn't have them. *** agreed to my solution which was to call the store closest to me in Halifax and have the correct drawer fronts expedited to me. He assured me multiple times that he would call me before noon the following day with the tracking number for my expedited parcel. No call came.

The following day I called back the customer service department and spent close to four hours (I have photographic proof of this) on hold and unable to speak to anyone.

The day after that I called back and spoke to perhaps the *** customer service person I've ever dealt with named *** who also was unable to assist due to *** or not caring or possibly both.

The NEXT day I called back an finally spoke to someone who, while impolite, was able to tell me that at no time were my drawer fronts ordered from Halifax nor were they expedited. ***

Two weeks later the supposed correct drawer fronts arrived. They were the wrong drawer fronts AGAIN. They had simply re-sent the original WRONG ORDER. I have made attempts in writing to get my money back and to get compensation for the terrible service and inconvenience however, no one from the company has helped me or followed through on my communication requests and the last person I spoke to refused to put me through to a manager (which in my unfortunate experience, wouldn't matter much anyway.)

. I ordered months ahead of time for furniture to be delivered here. I drove 4 hours on the morning of the scheduled delivery and had my parents fly in to help me load, unload and assemble. At the warehouse, on the delivery date, I was told the order was there (I could see it with my name on it) but they didn't have the 'checklist' from Ikea so couldn't give it to me. My 67 year old mother asked if we could use my online order as a checklist as we had paid for shipping, scheduled it, gotten confirmation and driven/flew in for it. The man at the warehouse (Varinder) yelled at my mother in front of a parking lot of customers and kids to 'shut up, shut up, shut up and get *** out of my warehouse'. We left immediately and called Ikea customer service. After talking to one agent and being put on hold for 40 mins, they dropped my call. I called back the next day, waited on hold 2.5 hours and they dropped my call again without me talking to the 'resolutions' department. It is day three now and I have now been on hold for 4.5 hours again as I write this. I have no idea how to resolve this issue

I ordered a sofa and a chair from ikea canada website at Sept 28th. The scheduled delivery time was Sept 3rd from 5 to 9 pm. I have not been contacted yet nor did I receive any item I purchased. I tried to call IKEA contact via phone several times and the answer was not helpful at all. Instead I was given a service number and being transfered to a so called solution department. I had to hold my phone call for 2 hours straight and no one picked up the phone. The order tracking status is still "in delivery", yet no useful help from ikea service. This is the worst experience I have ever had with a company.
Order number:XXXXXXXXX
Order time:28 Aug XXXX - X:XX AM EDT
Payment type:*** with last 4 number:***
Order total:$1,059.93
Item model:
FRIHETEN Corner sofa-bed with storage
MILLBERGET Swivel chair

IKEA. you have the absolute worst customer service I have ever encountered. I WISH I had read reviews before ordering online. this is absolutely appalling and unheard of. we ordered a couch and two dressers from you guys, we have taken not one but two days off from work to wait for the arrival of our items. SHOCKING!!!!!!!!!! two no shows and two non communications regarding this. I have been trying to get through to customer service for multiple hours now. I want this situation rectified immediately with compensation.

We had a very pleasant experience designing and ordering our IKEA kitchen. It is actually my second and the first one went flawlessly.
This time, though, our delivery date was set for Friday August 30th 2019 between 9 am and 1 pm. No delivery or call by 1:30 pm so we called IKEA's customer service number.
They couldn't tell us anything except that it was a third party delivery company named ***. They didn't have a phone number for them apparently as I suggested I would call their dispatcher myself. They said they would send them an email to call us and let us know where they were. By 3 pm, no sign of them and no phone call.
The Labour Day weekend is about to start. We call again and get the same amount of help. We can't leave the house as we don't know at this point if they are coming or not.
4:30 pm rolls around so I decide to try IKEA customer service again. After being on the phone with them for 20 minutes I'm told that I should have been selecting "After Sales Service". I had been selecting "Track Your Order" from the automated answer menu.
Duh. Track your order tells you zip zero.
It's now going on for 5 pm and I'm on hold for over 20 minutes when I give up and disconnect.
A representative from IKEA calls me to reschedule the delivery for Tuesday September 3rd 2019 between 9 am - 1 pm.
I receive a confirmation email that reads that "At your request, your delivery has been rescheduled". It also says the delivery company will call the day before to give you a better delivery window.
That didn't happen.
Sunday September 1st at 8:19 PM, I receive an email saying that my kitchen has been delivered and thanks for shopping at IKEA!
Wow.
Try to call on Labour Day Monday but they are closed, which is understandable.
I have called this morning, Tuesday September 3rd 2019 at 8:23 am with my documents and the customer file number I was assigned when the delivery was rescheduled and am currently on hold and it's now 9:42 am.
I'm on my land line, the delivery company and IKEA have my mobile number only and no one has contacted me.
IKEA has a good kitchen design program that you can do at home to get started. You can go to an IKEA kitchen department and get their designer(s) to go over it to make sure everything works, print it off in colour for you complete with layout pictures from different angels including dimensions and an uninstalled price for the products.
***... then take your plans to other kitchen cabinet companies and get competitive quotes.
Still on hold here.

. I have some base cabinet doors that have splitting for some time now. We did a minor renovation in our kitchen and decided to get those 11 year old doors replaced under their 25 year warranty,

I am now in my 3rd week of frustration. A total of four hours on hold before today, one filled out form which was never answered, three emails which I was told was direct to customer service and today I am entering my second hour of being on hold. This is beyond ridiculous.

I purchased furniture for my son's off-campus school apartment on July 30, 2019 for delivery to London, Ontario on August 23, 2019. The order numbers are #XXXXXXXX and #XXXXXXXXX. I paid with my ***. Delivery called on August 22, 2019 to confirm delivery time between 12-4pm on August 23. We left Toronto early morning to arrive to London, ON by 11:30am. Order arrived at 6:22pm. One item arrived damaged. The desk I ordered was not delivered. Ikea claims it wasn't delivered because desk was not paid (#XXXXXXXXX). I provided proof of payment (both invoice and credit card charge). More than 6 hours spent on hold over 4 days waiting for resolution. As of today, still not resolved. Also, Ikea is not willing to deliver desk until end September. As a result, I'm asking for a refund.

My furniture order was scheduled for delivery on August 26, 2019 from 1pm to 5pm. No delivery showed up, and I contacted IKEA at around 6pm. The customer rep. asked me to contact the delivery company - *** - directly. *** told me that since the furniture was shipped from IKEA warehouse I need to call back IKEA. So I was kicked back and forth between the two and nobody can provide any useful information. At about 7pm I called IKEA again and this time the rep. promised to have someone call me back by 8pm to let me know if I should keep waiting for the night or not. At 9pm I called IKEA again since no one called me. This time I asked to cancel the order, but was told I need to be transferred to "post sale" team. I was on hold for 30 min., then I called the "post sale" directly and told them I want to cancel the order. This time I was told to be transferred to another team for a full refund. Then there was this endless hold....

On July 8 2019 I ordered a sofa model #*** for my summer house in Rivière du Loup Quebec. The delivery charge was $300 and the delivery date was July 24.
Nothing arrived that day or the next and I had no communication from IKEA about it. The next day after finally getting through to them someone told me delivery would "probably " be the next Wednesday. I canceled the order.
Today August 14 I have still not got a refund even after several calls and emails. That's too long to wait

I've had to deal with the customer service department several times regarding IKEA.ca orders and find them completely ***. While the people are nice to talk to, there is seldom anything they can do to help process refunds, returns or warrantee related issues. Do not expect any help from online ordering once you have received the order.

A dining table (703.407.65), a beam for the bed (590.187.53), eight (!) chairs (501.526.18), a rocking chair (903.200.97) and a mirror (103.203.17) were never delivered although we made a complaint via phone SEVERAL times (which took hours and hours!!!). We have other things from IKEA which do not belong to us! Second scheduled delivery (besides the chairs - they're not available any longer) on July 25th failed after we waited from 9am - 9pm!!! - apparently because we did not pay. Everything was payed in October 2018!
Another order: XXXXXXXXX was never delivered at all!!!!!!!! Scheduled for August 1st we got a message AFTER we waited from 9am -9 pm that WE apparently wanted to reschedule. That is not true. We waited on August 4th once again from 9am - 9pm -NOBODY SHOWED UP!!!!
There is no chance to get through with any of the telephone agents. We have to tell the story OVER and OVER again. We feel and are completely powerless having to deal with hotlines and anonymous email forms.
We are sitting at our place since weeks with no dining table, no chairs one useless bed because of the missing beam and several other missing items.

Terrible customer service and poor ethics. Unacceptable handling of the customer service.