Impact Nutraceuticals

The trial is only available as a monthly subscription which is made very clear numerous times on the websiteThe site also clearly explains that the day money back guarantee does not apply to additional shipment of the autoship trial programI have attached the checkout page which reiterates all terms in detail in the Order Summary sectionWe specifically state that the trial begins with the date of order rather than date of receipt as delivery times vary nation wide and world wideThere is no other way to standardize the program, logicallyTo further address this customer's red herring accusation that the product is advertised as achieving optimal effectiveness in 90-days, that is trueWe offer the trial period for customers to try the product risk free to see if they do feel any effects within daysPeak effectiveness is almost always a delayed response as it takes time for any herbal or medication to build up in one's systemIn much the same way a gym may offer a free two week membership, a client cannot expect to achieve the same results in days of diet and exercise as daysThis is only logical and to present the product in any other way would be misleadingThis customer has already been advised that there may be severe legal consequences to knowingly filing a fraudulent or baseless disputeThis correspondence will serve as further written record that the customer was advised of all terms clearly and conspicuously and filed a fraudulent dispute knowinglyThis correspondence will also be forwarded to this customer's financial institution for reversal and assessment of fines, penalties, and interestPlease see attached

This customer's complaint is factually in several respectsFirst, she ordered a day trial with monthly subscription on 12/22/and was sent the next shipment on 1/10/Her subscription ended on 1/That is also the date of the next shipmentShe did not contact us to cancel until she spoke with a representative on 1/15/at 4:26PM EST which was significantly outside the trial period Her statement of the original purchase date as well as her accusation that she canceled during the trial period is blatantly falseThe terms are presented very clearly numerous times as well as reiterated on the checkout pagePlease see attached checkout pageAs such we cannot offer a refund to this customerThank you

Complaint: [redacted] I am rejecting this response because: I was sent an email regarding my request for a refund and they never mentioned in that email that they couldn't refund my money due to policy reasonsThey stated that it was due to them not knowing if the product had been tampered with! I have the proof that their product hasnt been tampered with because the seal is still on both bottlesNow they want to say I want preferential treatment...no that isnt the case! I just want my refund for a product I never even used! Its that simple! I will not settle with their response! They are ripping me off by using their policies as excuses! I want my refund back period! These products they sent me have never been usedLike I said they still have the original seal on the cap of the bottles! Why am I being charged for a product I havent even used! I am more than positive this company has made enough money that giving me a refund will in no way affect their busines! They are in no way taking care of a customer like they claim to do so on their website! I need my money back plain and simple! Sincerely, Melissa [redacted]

Complaint: [redacted] I am rejecting this response because: I am nor surprised about this companies response this is how they make their money Hundreds of companies today practice the same advertising schemes They rope you in with a trial period and then they begin their monthly charges counting on customers to either forget or not read or understand their advertising The response you received from them is canned, since I receive the same response word for word They also claim that all the complaints on internet are small minded people and it is no proof of the success of their product but, what they also don't truthfully say, that the list of their satisfied customers listed on their website are nothing but photos purchased for advertising purposes and fraudulent claims that they write themselves to promote their product this is a well known fact in the advertising business today almost every other company buys these stock photos of models and they just post their photos on their website to claim successso the same opposite argument goes the same way for them they claim that the complaints on the internet are of a small minority, but, what about their fraudulent advertising I am sure if you investigate the positive claims on their website, you will find that none of these people exist in reality as real consumers it's obviously clear that this company is clearly hiding behind their legal claims and will not refund any money to any one if you count that if they get to sell one month's supply for thousands of customers over countries, they will be making millions of dollars on that alone god only knows how many people are not even aware that they are being charged monthly charges indefinitely I might have lost my battle in terms of getting a refund from this company however, I will continue my war with them and companies like them by using any legal means and internet advertising to warn others of their terrible customer service and unethical practices there are several websites online that allow consumer to write their negative opinions of these unethical companies.you would think, that a company that is worried about their reputation and are faithful about their product, that they will simply do anything to satisfy their consumers and avoid and negative publications however, all this company cares about is their bottom line which is $$$ I wonder whatever happened to: "The customer is always right."thank you again for your help into looking in this mater this has certainly been a good lesson learned Sincerely, [redacted] ***

This customer's complaint is factually in several respectsThe trial ordered is only available as a monthly subscription, and the terms of the offer are made very clear numerous timesThey are also reiterated on the Order Summary section of the checkout pagePlease see attached checkout page This customer did not contact us to cancel her subscription until significantly after her trial had elapsed, and the next order shippedAs such we cannot offer this customer a refundPlease see attachedThank you

The previous response is very detailed in the way in the product is offered as well as the return policyThis customer is significantly outside the trial period and therefore does not qualify for a refund (previous response states different ways on the site in which we make this very clear.) It is correct that in addition to clearly stated policies, we do not accept returns due to the possibility of tampering It is untrue, however, that this customer was not made aware of the return policy as wellIn fact, this customer admits to being made aware of the return policy and why she does not qualify in her previous responseHer initial complaint states, "customers do not want to hear about policies." Obviously this customer has been given every reason we cannot grant a refund and continues to ask for preferential treatment without any reasonable basis For all of these reasons, we must continue to decline her request

Once again this customer's response makes no senseWe offer the product in two different ways as is stated in previous responsesThe day trial is never advertised as "free." It is a day trial that is only available as a monthly subscription For our clients who do not prefer monthly subscriptions, we also offer full price one time bottles We cater to both types of clients However, the customer is correct in that she expressly chose the day trial and specifically requested the monthly subscription as a result since the trial is not offered any other way Since our business provides both options very clearly, we must continue to decline this customer's request for a refund

As previously stated, we are not responsible for this customer's misreading of the termsThe terms are made exceptionally clear and transparentWe are also not responsible for an individual's timeline of consumptionIn fact, we offer the full price supply exactly for that purpose This client did benefit from the price of the trialShe specifically ordered monthly subscriptionsIt would be breach of contract if we did not send to her the product she orderedAs far as other negative reviews, it is always a very weak argument to lean on the unsubstantiated opinions of others rather than logic or factWe have over 10,satisfied customers in different countriesSurrounding oneself with the small minority of the wrong-minded, does not make one's assumptions correctThe facts of clear presentation and specific order stand for themselvesThis customer does not present any line of logical argument As such, we will not grant a refund

Complaint: [redacted] I am rejecting this response because: I never used this product their response said that I benefited from their product however, how can they say I benefited from their product if I have never used second, this product has side effects and drug interactions with other drugs the reason I have not used it is because I needed to check with my doctor to see if the drug interaction was applicable in my case finally, I looked this product online to see the reviews written about it here is the link that shows all the negative reviews that are stated about this product.The way I understood their policy was that if I tried the product [redacted] for days, I can subscribe for monthly refills I thought that was a voluntary order not an automatic one Since I have not even used the product yet, how can I say that I wanted more or not this company is hiding behind their legal mambo jumbo and threatened to take legal actions against me when I tried to resolve this matter amicably they simply wanted their $regardless to whether I used the product or not I still have the pills in the bottle it cam in as proof that I did not even try to take this drug, especially after reading the reviews here is a link that shows the many complaints about this company: [redacted] Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: I did not see anything other than this cured anxietyI have severe mental illnesses and was looking for real helpI can barely afford my real medications so I certainly can't afford to buy their mineral and vitamin blendI had no idea I was getting into a subscription as I cannot afford subscriptionsI got married on the 24th of December, and did not even think about anything elseMy husband told me I was being scammedI have not even tried the sample product at this point! They are taking advantage of ill people that, when ill, make irrational and unacceptable decisionsDo you think people that want to commit suicide are rational thinkers? I have not received any other shipments other than the trial bottle containing capsules, so why should I pay for something I did not receive! Sincerely, [redacted] ***

First, [redacted] never makes any claims to prevent, cure, or treat any disease and draws no comparisons to pharmaceutical medicationThese disclosures are printed on every page of the website at [redacted] Second, this customer makes several statements which are factually false We have two recorded conversations with this customer during which she threatens to falsify complaints to government regulatory agencies claiming the product made her ill when she had previously (and in this complaint) admitted that she never consumed the productWe responded that we have a zero tolerance policy for blackmail, and no refund will be grantedThe customer then stated that our advertising was deceptive and that she would post factually information on review websites stating her credentials as a "nutrition expert" and with "any other government agency" she could find We responded that making factually and defamatory comments falls under libel and will be appropriately prosecuted by both civil and criminal means [redacted] maintains this positionLastly, the trial and terms are presented very clearly (more so with a mobile site as there is limited space.) The paperwork accompanying the product also clearly states, "auto-ship program." Please see below and attached for numerous examplesEverything is stated clearly, transparently, and repeatedly: Main page ( [redacted] After the initial 14-day trial, we will send you a new supply eachmonth for the discounted price of $per month plus $S&H sothat the natural ingredients can continue to promote relaxation andemotional well-beingWe recommend allowing [redacted] to work over to 120days to allow the natural ingredients to gently calm anxious feelings,nervousness, and stressBut you can still cancel at any time with noquestions asked and never pay another penny.Bottom of every Placing an order indicates that you understand and agree to our Termsand ConditionsSigning up for our 14-Day Trial for $S&H alsoenrolls you in monthly automatic shipments of our product at the endof the free trial period for $plus $S&H each monthYou maycancel your subscription at any time by contacting us by phone ore-mail.Terms also explained on order page (please see the order buttonsdelineating between subscription and non-subscription offers) [redacted] Terms and Conditions: (which must be clicked and agreed to prior to purchase.) [redacted] These reiterated examples for the explanation of the product offeringdo not include the physical receipt itself which also clearly statesAuto-Ship.Further, under the Terms and Conditions (heading - Return Policy andOrder Cancellation):The free trial period is intended as a risk-free period to try ourproduct and see if it works for youAfter the initial free trialperiod, we do not accept refunds or returns for additional shipmentsof our products

Complaint: [redacted] I am rejecting this response because: It is incredibly difficult to cancel the order when you're on hold for minutes and then you get hung up on Sincerely, [redacted] ***

This customer was on hold for less than minutes even though the customer contacted us significantly outside posted business hours of 9AM - 5PM ESTThe customer called at 8:39PM EST and still received prompt service The cancellation was processed the same day as requestedWe also offer 24/email support should any customers find a hold time of minutes or less to be an impediment As such, we cannot grant this customer's request for a refund

The trial is clearly presented as a monthly subscription for which we do not provide returns after the trial period has elapsedIn the case of this customer, the trial is significantly expired We do try to make the policy very clear numerous times (please see below and attached.) As such, we are unable to grant this customer's request Main page ( [redacted] ) After the initial 14-day trial, we will send you a new supply each month for the discounted price of $per month plus $S&H so that the natural ingredients can continue to promote relaxation and emotional well-beingWe recommend allowing [redacted] to work over to days to allow the natural ingredients to gently calm anxious feelings, nervousness, and stressBut you can still cancel at any time with no questions asked and never pay another penny Bottom of every Placing an order indicates that you understand and agree to our Terms and ConditionsSigning up for our 14-Day Trial for $S&H also enrolls you in monthly automatic shipments of our product at the end of the free trial period for $plus $S&H each monthYou may cancel your subscription at any time by contacting us by phone or e-mail Terms also explained on order page (please see the order buttons delineating between subscription and non-subscription offers) [redacted] Terms and Conditions: (which must be clicked and agreed to prior to purchase.) [redacted] These reiterated examples for the explanation of the product offering do not include the physical receipt itself which also clearly states Auto-Ship Further, under the Terms and Conditions (heading - Return Policy and Order Cancellation): The free trial period is intended as a risk-free period to try our product and see if it works for youAfter the initial free trial period, we do not accept refunds or returns for additional shipments of our products

The customer himself admits that the product is presented properly (although without due diligence as he does not seem to have referenced the site himself.) We try to make the product presentation as well as the return policy very clear in numerous places on the siteWe state it no less than times before an order may be placed in addition to requiring a customer to check the box "I agree to the terms and conditions of this sale." As such, we cannot issue a refundPlease see below for numerous examples taken from the site: Main page (www.a2xanxiety.com) After the initial 14-day trial, we will send you a new supply each month for the discounted price of $per month plus $S&H so that the natural ingredients can continue to promote relaxation and emotional well-beingWe recommend allowing A2X to work over to days to allow the natural ingredients to gently calm anxious feelings, nervousness, and stressBut you can still cancel at any time with no questions asked and never pay another penny Bottom of every Placing an order indicates that you understand and agree to our Terms and ConditionsSigning up for our 14-Day Trial for $S&H also enrolls you in monthly automatic shipments of our product at the end of the free trial period for $plus $S&H each monthYou may cancel your subscription at any time by contacting us by phone or e-mail Terms also explained on order page (please see the order buttons delineating between subscription and non-subscription offers)http://www.a2xanxiety.com/order/ Terms and Conditions: (which must be clicked and agreed to prior to purchase.)http://www.a2xanxiety.com/terms/ These reiterated examples for the explanation of the product offering do not include the physical receipt itself which also clearly states Auto-Ship Further, under the Terms and Conditions (heading - Return Policy and Order Cancellation): The free trial period is intended as a risk-free period to try our product and see if it works for youAfter the initial free trial period, we do not accept refunds or returns for additional shipments of our products

Please see the previous response for numerous examples of clear and conspicuous language disclosing the terms of the trialWe also equally present the product as a one time, full price supply for customers who do not want monthly recurring chargesNo one "trapped" the clientIn fact, it would be breach of contract for our company not to send this customer the product under the conditions he specifically orderedWe have provided numerous specific examples of clear evidence in support of our positionPlease see again below and attachedWe ask that the customer present one piece of evidence in support of hisMain page [redacted] After the initial 14-day trial, we will send you a new supply eachmonth for the discounted price of $per month plus $S&H sothat the natural ingredients can continue to promote relaxation andemotional well-beingWe recommend allowing [redacted] to work over to 120days to allow the natural ingredients to gently calm anxious feelings,nervousness, and stressBut you can still cancel at any time with noquestions asked and never pay another penny.Bottom of every Placing an order indicates that you understand and agree to our Termsand ConditionsSigning up for our 14-Day Trial for $S&H alsoenrolls you in monthly automatic shipments of our product at the endof the free trial period for $plus $S&H each monthYou maycancel your subscription at any time by contacting us by phone ore-mail.Terms also explained on order page (please see the order buttonsdelineating between subscription and non-subscription offers) [redacted] Terms and Conditions: (which must be clicked and agreed to prior to purchase.) [redacted] These reiterated examples for the explanation of the product offeringdo not include the physical receipt itself which also clearly states [redacted] Further, under the Terms and Conditions (heading - Return Policy andOrder Cancellation):The free trial period is intended as a risk-free period to try ourproduct and see if it works for youAfter the initial free trialperiod, we do not accept refunds or returns for additional shipmentsof our products

This customer response simply makes no sensePlease see previous response for written documentation of numerous examples of clear and conspicuous language disclosing the terms of the offer [redacted] , on the other hand, presents no evidence nor any logical line of argumentAs such, we continue to decline this request for refund

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me However, I will never recommend or endorse your company or your productsIt's evident by looking at other consumer complaints filed here, that your company is clearly not a business of customer service, or of integrityThis is definitely a "BUYER BEWARE" post to warn others Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: It is obvious from the businesses attachments, I would not have been able to receive the free trial offer without choosing the agreement In big letters on their web page, it states there is no need to buy the product in order to receive their free trial offer I would never have ordered the free trial if I knew it meant that I was automatically responsible for subsequent orders Once again, the ad is unclear and misleading Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted] Thay just assumed that, all I saw was day trial for $2.95, I never would have agrred to a monthly supply, when I never even tried the product! Doesn't make sense! They use this for an excuse to trap you into itI was wrongly charged for the product, and want the $credited to my checking account!