Impact Nutraceuticals

Mr [redacted] complains is factually falseHe specifically ordered a monthly subscription, the terms of which are clearly displayedPlease see numerous examples below and attachedAs such we will not grant a refundMain page [redacted] After the initial 14-day trial, we will send you a new supply eachmonth for the discounted price of $per month plus $S&H sothat the natural ingredients can continue to promote relaxation andemotional well-beingWe recommend allowing [redacted] to work over to 120days to allow the natural ingredients to gently calm anxious feelings,nervousness, and stressBut you can still cancel at any time with noquestions asked and never pay another penny.Bottom of every Placing an order indicates that you understand and agree to our Termsand ConditionsSigning up for our 14-Day Trial for $S&H alsoenrolls you in monthly automatic shipments of our product at the endof the free trial period for $plus $S&H each monthYou maycancel your subscription at any time by contacting us by phone ore-mail.Terms also explained on order page (please see the order buttonsdelineating between subscription and non-subscription offers) [redacted] Terms and Conditions: (which must be clicked and agreed to prior to purchase.) [redacted] These reiterated examples for the explanation of the product offeringdo not include the physical receipt itself which also clearly statesAuto-Ship.Further, under the Terms and Conditions (heading - Return Policy andOrder Cancellation):The free trial period is intended as a risk-free period to try ourproduct and see if it works for youAfter the initial free trialperiod, we do not accept refunds or returns for additional shipmentsof our products

I apologize for being blunt, but this customer's response simply makes no senseWe have already provided a screenshot of the checkout page that clearly discloses the terms of the offerTo state that she did not understand because of a mental illness and thoughts of suicide around the time of her wedding simply isn't relevantIt is impossible for us to so called "target" individual with mental illness as we have no idea who sees our online ads.
Further, at no time do we state that we "cure anxiety." To do so would misrepresent the productWe specifically state that our product does not diagnose, cure, or prevent any diseaseSuch a disclaimer is legally required of usFinally, the product terms are not only presented on the checkout pageThey are presented numerous times throughout the website to ensure our clients are selecting the proper offering for their needsPlease see below and attachedAs such, we cannot offer a refundMain page (***.com)After the initial 14-day trial, we will send you a new supply eachmonth for the discounted price of $per month plus $S&H sothat the natural ingredients can continue to promote relaxation andemotional well-beingWe recommend allowing *** to work over to 120days to allow the natural ingredients to gently calm anxious feelings,nervousness, and stressBut you can still cancel at any time with noquestions asked and never pay another penny.Bottom of every page:Placing an order indicates that you understand and agree to our Termsand ConditionsSigning up for our 14-Day Trial for $S&H alsoenrolls you in monthly automatic shipments of our product at the endof the free trial period for $plus $S&H each monthYou maycancel your subscription at any time by contacting us by phone ore-mail.Terms also explained on order page (please see the order buttonsdelineating between subscription and non-subscription offers)http://www.***.com/order/Terms and Conditions: (which must be clicked and agreed to prior to purchase.)http://www.***.com/terms/These reiterated examples for the explanation of the product offeringdo not include the physical receipt itself which also clearly statesAuto-Ship.Further, under the Terms and Conditions (heading - Return Policy andOrder Cancellation):The free trial period is intended as a risk-free period to try ourproduct and see if it works for youAfter the initial free trialperiod, we do not accept refunds or returns for additional shipmentsof our products

The accusations in this complaint are libelousThere has never been a single instance of phone interruption on either of the phone numbers displayed (*** or ###-###-####.)
We have never received any phone call or correspondence from this
customerFurther, the trial is clearly presented as a subscriptionWe state these terms numerous times on the websiteExamples are included below and attachedAdditionally we offer one time purchases that do not carry a subscriptionThe client specifically ordered a monthly subscription and ignored the non-subscription offerLastly, we are happy to cancel the subscription as of today's dateHowever, we will not issue a refund for any transaction per the terms and conditions of the purchasePlease see below and attached:
Main page (***)After the initial 14-day trial, we will send you a new supply eachmonth for the discounted price of $per month plus $S&H sothat the natural ingredients can continue to promote relaxation andemotional well-beingWe recommend allowing *** to work over to 120days to allow the natural ingredients to gently calm anxious feelings,nervousness, and stressBut you can still cancel at any time with noquestions asked and never pay another penny.Bottom of every page:Placing an order indicates that you understand and agree to our Termsand ConditionsSigning up for our 14-Day Trial for $S&H alsoenrolls you in monthly automatic shipments of our product at the endof the free trial period for $plus $S&H each monthYou maycancel your subscription at any time by contacting us by phone ore-mail.Terms also explained on order page (please see the order buttonsdelineating between subscription and non-subscription offers)***
Terms and Conditions: (which must be clicked and agreed to prior to purchase.)***These reiterated examples for the explanation of the product offeringdo not include the physical receipt itself which also clearly statesAuto-Ship.Further, under the Terms and Conditions (heading - Return Policy andOrder Cancellation):The free trial period is intended as a risk-free period to try ourproduct and see if it works for youAfter the initial free trialperiod, we do not accept refunds or returns for additional shipmentsof our products.Thank you

Complaint: ***
I am rejecting this response because: The information in the add does not clearly say that a customer has to cancel prior to the day trial completion in order not to receive any more of their products. The company didn't offer me anything except a chance to cancel the so-called subscription. Besides, how efficient is it to offer a product for days, and expect a cancellation within that time frame, which doesn't give the customer much time to try the product, or make a well thought out decision about the product. This add is very misleading. I do believe I am entitled to a refund of $49.90. I did not authorize a debit from my checking account. What would that company have done if I paid for the S&H with a gift card?????
Sincerely,
*** ***

Revdex.com! you need to call this business that I have a complaint with! I called again today, because I am getting charged for a day supply of anxiety supplements, and did not recieve yet! It was a woman that answered the phone she started listening to me, then rudely cut me off and did not say when I would recieve my bottle of supplements! All I was asking if I could send them back, cause they didn't work for me, it does say money back guarantee, and no strings attached!! When I said that, she hung up om me!! I am a very dissatisfied customer!!! And I want my money back! $49.90! They don't even try to give you the benefit of the doubtYou need to contact them, because they won't talk to me!! Please!!!!She kept saying terms and conditions, but it also says day money back guarantee!!! I don't even have the day supply!!!! That's stealing!!!
I am rejecting this response because:
Sincerely,
*** ***

Hello,
This customer is incorrect in several respects
First, nowhere does our advertising state "Free trial." The trial is not free and is advertised properly as a day trialSecondly, it is not possible to order a product through an
adClicking on an internet ad brings a potential customer to the website explaining the product and offerThe product is presented as two optionsWe offer a trial with monthly subscription or a full price day supply without monthly subscription (we try to accommodate both kinds of clients.)
The subscription is stated no less than times on several different pages before ever landing on the order pageIt is again displayed and highlighted on the order pageThe return policy is also clearly statedPlease see below and attached for several examplesAs such, we are unable to offer this customer a refund
Thank you:
Main page ***)
After the initial 14-day trial, we will send you a new supply each
month for the discounted price of $per month plus $S&H so
that the natural ingredients can continue to promote relaxation and
emotional well-beingWe recommend allowing *** to work over to
days to allow the natural ingredients to gently calm anxious feelings,
nervousness, and stressBut you can still cancel at any time with no
questions asked and never pay another penny
Bottom of every page:
Placing an order indicates that you understand and agree to our Terms
and ConditionsSigning up for our 14-Day Trial for $S&H also
enrolls you in monthly automatic shipments of our product at the end
of the free trial period for $plus $S&H each monthYou may
cancel your subscription at any time by contacting us by phone or
e-mail
Terms also explained on order page (please see the order buttons
delineating between subscription and non-subscription offers)
***
Terms and Conditions: (which must be clicked and agreed to prior to purchase.)
***
These reiterated examples for the explanation of the product offering
do not include the physical receipt itself which also clearly states
Auto-Ship
Further, under the Terms and Conditions (heading - Return Policy and
Order Cancellation):
The free trial period is intended as a risk-free period to try our
product and see if it works for youAfter the initial free trial
period, we do not accept refunds or returns for additional shipments
of our products

Their tole free number is either busy or it will ring once, click, then a busy signal again! How convenient to give an optional number with their responseI've been on several of their web pages and they only give the bogus tole free number plus I attempted two times to email them through their so-called support website which results in a response of "URL non existent" with each attemptI feel this company makes it next to impossible to cancel so they can suck $39.00/month from unsuspecting customers.
If they were truly as straight forward as their response was, they wouldn't make it so stressful and impossible to cancelThey should be ashamed of their unethical,crafty, & underhanded way they deal with cancellations!
Complaint: ***
I am rejecting this response because:
Sincerely,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
I was a few days late phoning them to cancel, I guess They are still a very UGLY and nasty bunch! And with that attitude they will put themselves out of business without my help!

I wanted to try out the "free trial" product to see if it helped with my anxietyThe day that the trial bottle of pills arrived, I took one and realized that it did not agree with me at ALL!! I called the company the same day, only to find out that they had shipped another bottle shortly after the first, and that I WAS FORCED TO PAY THE $for a second bottle, which I had tried to cancelTheir policy states that they ship the first bottle within days, which I don't believe they did, or I would have received it in time to cancel the second bottle that I decided I didn't wantThey were short with me, telling me that I had agreed to their policy and although I returned the second bottle would not be getting a refundI believe that this company is getting a lot of their business by shipping out another bottle shortly after the "free trial" so that the buyer doesn't have a chance to try the product before they are forced to pay the $for a second bottle of their productMy doctor advised me NOT to take this supplement for anxiety because of medications I am already taking, so it has been a total waste for meThe company is not the least bit caring or willing to help with the issueI expect this is because most of their profit comes from getting people to 'try' the free amount and shipping the second bottle immediately after the first, assuring that they are paid the amount to cover the cost of both bottles

Complaint: ***
I am rejecting this response because:
No paperwork was in the packageI read everything and it was not included and I said I could not take it because it would make me sick, not that I took it and it did make me sickFurthermore my professional education does not prevent me from filing a truthful complaint against this companyLibel involves lying with the intent to defameThe only liar here is Impact Nuticeuticals for falsely advertising on the internet
Sincerely,
*** *** ***

Complaint: ***
I am rejecting this response because:
Liable involves the telling of a lieI do not lie and did not on this phone callThe strong arm threats made by this company alone should cause the Revdex.com to lower their rating on the Revdex.com websiteThis business is exceptionally unethical I did say I would provide social media review blasting this product because it pro-ports to be "natural" and is not due to the presence of dyes made from ***s, which I why I did not and cannot take itThis is my first right under the First Amendment to the US ConstitutionAnd everything I would say is public knowledge to those who understand high school chemistry and is not specialized knowledge of a health promotion professional which is why the manager said I was committing liableI was threatened by their sales manager and this is a form of bullying and then told I have no right to free speech and threatened if I speak about my horrendous experience with this company on the internetI have a medically documented allergy to the components of this productI am allergic to food dyes including *** *** *** and *** **There are health risks with both these components to people who do not have my sensitivityFurthermore, this company DID NOT include any paperwork when the sample arrived and uses a very misleading approach to salesThe ingredients and the fact that a contract was involved are not clearly visible, if they are present at all, on the mobile siteIf this company wants to be an ethical business and attract customers with a good product, not take advantage of people, this behavior is highly inappropriate and they should be sanctioned on the Revdex.com siteFurthermore because they did not include their paperwork telling me about the contract I should not be charged for their failure to include paperworkSincerely,
*** *** ***

This customer is mistaken in several respects
First, it is not possible to order our product (or any other product) over the internet directly from an advertisementAll advertisements, when clicked, forward the customer to a landing page (in this case the company website,
***.) At that point the offer is fully explained numerous times that the trial is only available as a monthly subscription (we also offer a non-subscription full price option for those customers who do not want monthly shipments.)
Since the offer is made abundantly clear in both advertising and thorough written explanation on the website, we are unable to issue a refundPlease see below and attached for numerous examples
Main page (***)
After the initial 14-day trial, we will send you a new supply each
month for the discounted price of $per month plus $S&H so
that the natural ingredients can continue to promote relaxation and
emotional well-beingWe recommend allowing A2X to work over to
days to allow the natural ingredients to gently calm anxious feelings,
nervousness, and stressBut you can still cancel at any time with no
questions asked and never pay another penny
Bottom of every page:
Placing an order indicates that you understand and agree to our Terms
and ConditionsSigning up for our 14-Day Trial for $S&H also
enrolls you in monthly automatic shipments of our product at the end
of the free trial period for $plus $S&H each monthYou may
cancel your subscription at any time by contacting us by phone or
e-mail
Terms also explained on order page (please see the order buttons
delineating between subscription and non-subscription offers)http://***/order/
Terms and Conditions: (which must be clicked and agreed to prior to purchase.)http://***/terms/
These reiterated examples for the explanation of the product offering
do not include the physical receipt itself which also clearly states
Auto-Ship
Further, under the Terms and Conditions (heading - Return Policy and
Order Cancellation):
The free trial period is intended as a risk-free period to try our
product and see if it works for youAfter the initial free trial
period, we do not accept refunds or returns for additional shipments
of our products
Thank you

This customer's complaint is factually in several respectsFirst, the terms of the offer (as well as the return policy) are made very clearNumerous examples are listed below and attachedSecond, this customer already received an in-depth answer as to why we cannot receive returned product
while speaking with a representative and a manager on a recorded lineThird, as stated during a recorded conversation the price of the product is listed in USD as $+ $shipping and handling equaling $USDThe discrepancy is the exchange rate between USD and Canadian DollarsLastly, we would never confer preferential status or break company policy for a customer based on age, race, or as this customer argues - educational statusTo do so is illegal.
We ask this consumer to please present one item of fact in support of his complaintOur supporting facts are listed below and attached:
Main page***After the initial 14-day trial, we will send you a new supply eachmonth for the discounted price of $per month plus $S&H sothat the natural ingredients can continue to promote relaxation andemotional well-beingWe recommend allowing *** to work over to 120days to allow the natural ingredients to gently calm anxious feelings,nervousness, and stressBut you can still cancel at any time with noquestions asked and never pay another penny.Bottom of every page:Placing an order indicates that you understand and agree to our Termsand ConditionsSigning up for our 14-Day Trial for $S&H alsoenrolls you in monthly automatic shipments of our product at the endof the free trial period for $plus $S&H each monthYou maycancel your subscription at any time by contacting us by phone ore-mail.Terms also explained on order page (please see the order buttonsdelineating between subscription and non-subscription offers)***Terms and Conditions: (which must be clicked and agreed to prior to purchase.)***These reiterated examples for the explanation of the product offeringdo not include the physical receipt itself which also clearly statesAuto-Ship.Further, under the Terms and Conditions (heading - Return Policy andOrder Cancellation):The free trial period is intended as a risk-free period to try ourproduct and see if it works for youAfter the initial free trialperiod, we do not accept refunds or returns for additional shipmentsof our products

Please see the previous responses as well as attachedThis customer specifically ordered a monthly subscriptionAttached again

This customer's complaint does not make much sense, so I am at a loss as to how to respond. First, the customer states that a nutritionist, naturopath, and physician recommended the ingredients in the product (which are rigorously tested by our lab to GMP standards.) However, the customer then...

accuses us very vaguely of "fraud." The customer then states that she knowingly signed up to have the product delivered monthly and was aware of the terms and conditions excluding returns. The first segment of her complaint contradicts everything that follows. By the customer's own admission the terms were clearly understood.The customer complains that we received product due to a residence move, but we have not received any product from her account. It is true that the customer called us in January of 2015 stating that she did not receive the most recent shipment. We took the customer's word despite the lack of any supporting documentation and shipped the customer a new bottle to an updated address. We did not hear from the customer after taking such action. Nearly 9 months later, the customer re-appears demanding a refund of 3 bottles (even though she earlier stated that she understood that we do not accept returns.)The customer's main complaint seems to be she feels entitled to special treatment due to a "disability" and an "abusive" relationship. While we are sorry to hear of any personal hardships, we do not grant preferential treatment to any individuals based on race, gender, religion, disability, or any other protected class. To do so is not only illegal but morally reprehensible. To reiterate, we will not grant preferential treatment to any customer based on a protected class, a self-diagnosed "disability," or a self-characterized "abusive relationship."This entire complaint reads far more as a cry for help to a therapist who is not emotionally attentive enough for patient's desires, then it does a logical argument from a customer to a business.Because this situation occurred almost 9 months ago, received prompt attention despite a lack of documentation, and is still entirely undocumented, we must decline this customer's request for a refund.We would like to encourage this customer to move on with her life, take accountability for her actions, appreciate the immediate attention we showed to the situation when it first occurred, and direct her attention to matters in her life that were not previously resolved over 9 months ago.

The trial is only available as a monthly subscription which is made very clear numerous times on the website. The site also clearly explains that the 30 day money back guarantee does not apply to additional shipment of the autoship trial program. I have attached the checkout page which reiterates...

all terms in detail in the Order Summary section.
We specifically state that the trial begins with the date of order rather than date of receipt as delivery times vary nation wide and world wide. There is no other way to standardize the program, logically.
To further address this customer's red herring accusation that the product is advertised as achieving optimal effectiveness in 90-120 days, that is true. We offer the trial period for customers to try the product risk free to see if they do feel any effects within 14 days. Peak effectiveness is almost always a delayed response as it takes time for any herbal or medication to build up in one's system.
In much the same way a gym may offer a free two week membership, a client cannot expect to achieve the same results in 14 days of diet and exercise as 120 days. This is only logical and to present the product in any other way would be misleading.
This customer has already been advised that there may be severe legal consequences to knowingly filing a fraudulent or baseless dispute. This correspondence will serve as further written record that the customer was advised of all terms clearly and conspicuously and filed a fraudulent dispute knowingly.
This correspondence will also be forwarded to this customer's financial institution for reversal and assessment of fines, penalties, and interest.
Please see attached.

This customer's complaint is factually false in several respects. The trial ordered is only available as a monthly subscription, and the terms of the offer are made very clear numerous times. They are also reiterated on the Order Summary section of the checkout page. Please see attached checkout...

page. 
This customer did not contact us to cancel her subscription until significantly after her trial had elapsed, and the next order shipped. As such we cannot offer this customer a refund.
Please see attached. Thank you

Ms. [redacted] is requesting unreasonable preferential treatment, that we unfortunately cannot accommodate. 
 
First of all, the customer acknowledges that she ordered a monthly subscription back on February 7th, 2014. She has been receiving the product every month since...

that time without complaint or contact to us.
 
Suddenly, on May 6th, the customer decided she was no longer happy with the product and wanted a refund for all of her purchases.
 
The terms and conditions are very clear that we do not accept returns after the trial period has expired. I have copied them again below. This customer is significantly outside the trial period (almost 3 months.) To state that she works for a corporation that grants customers a 6 month refund window with no restrictions, does not apply to the terms and conditions she agreed to prior to the purchase of our product. (It also makes very little sense from a business standpoint never to hold a customer accountable for their purchases.)
 
I have listened to both recorded phone calls with this customer, and each of our representatives offered to walk her through the website to explain the numerous ways in which we make the product presentation and return policy very clear. Each time she refused because, "it is not good customer service. Customers do not want to hear about terms."
 
We made every effort to point the customer toward the facts of this circumstance, but we were met with a simple refusal to acknowledge them.
 
Unfortunately this refusal to view the situation rationally, puts our company at an impasse with this customer. 
 
As such, we are unable to grant this customer's request. Please see some examples of the product presentation and terms below:
 
Main page [redacted]
 
After the initial 14-day trial, we will send you a new supply each
month for the discounted price of $39.95 per month plus $9.95 S&H so
that the natural ingredients can continue to promote relaxation and
emotional well-being. We recommend allowing A2X to work over 90 to 120
days to allow the natural ingredients to gently calm anxious feelings,
nervousness, and stress. But you can still cancel at any time with no
questions asked and never pay another penny.
 
Bottom of every page:
 
Placing an order indicates that you understand and agree to our Terms
and Conditions. Signing up for our 14-Day Trial for $2.95 S&H also
enrolls you in monthly automatic shipments of our product at the end
of the free trial period for $39.95 plus $9.95 S&H each month. You may
cancel your subscription at any time by contacting us by phone or
e-mail.
 
Terms also explained on order page (please see the order buttons
delineating between subscription and non-subscription offers)
 
[redacted]
 
Terms and Conditions: (which must be clicked and agreed to prior to purchase.)
 
[redacted]
 
These reiterated examples for the explanation of the product offering
do not include the physical receipt itself which also clearly states
Auto-Ship.
 
Further, under the Terms and Conditions (heading - Return Policy and
Order Cancellation):
 
The free trial period is intended as a risk-free period to try our
product and see if it works for you. After the initial free trial
period, we do not accept refunds or returns for additional shipments
of our products.

Complaint: [redacted]
I am rejecting this response because:  It is incredibly difficult to cancel the order when you're on hold for 30 minutes and then you get hung up on.  
Sincerely,
[redacted]

This customer was on hold for less than 2 minutes even though the customer contacted us significantly outside posted business hours of 9AM - 5PM EST. The customer called at 8:39PM EST and still received prompt service.
 
The cancellation was processed the same day as requested. We also offer 24/7 email support should any customers find a hold time of 2 minutes or less to be an impediment. 
 
As such, we cannot grant this customer's request for a refund.