Indianapolis Star

It seems like "a production issue" with the newspaper is becoming more frequent; how can a company operate like this. Are you now being hacked and held for ransom? Do you not have computer operators or mechanics to keep the presses running? I am thinking about cancelling my subscription. I was blaming the delivery person, but I see it's a corporate issue.

The Easter Sunday issue of the Star contained an article by James Briggs that included a lewd and disgusting reference, "his turn in the barrel" and I found it appalling. Are there no journalistic ethics?

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

I have left a voicemail message for [redacted] asking her to return my call with her father's home address so that we can correct his delivery and placement issues The information listed on the account does not give an address with an active Indianapolis Star account Once [redacted] responds to my voicemail and I have her father's information, we will have the service corrected for him

I have been in contact with the customer with the customer a couple of times, the last time today, 2/11/ I have told the customer that the refund was issues on 1/26/back to the customer's credit card After talking to the customer, we have found that the credit card the refund was issued to was not her credit card I have sent a request to have the refund to the wrong credit card reversed and to have a refund check sent to the customer since she is in the midddle of getting a new card The original refund as for instead of the correct amount of so I have request that this also be corrected I have also notified the head of our sales teams about the incorrect information that was given to the customer at the time she took out the order The customer has been given my name and number for any further questions or concerns

Subscriber account IS [redacted] was issued a refund on 1/21/in the amount of $by check form The refund check was to be mailed out on Friday, 1/23/ Even though the subscriber signed up using her credit card, since no debits had been processed before the account was stopped, a check refund is then issued If the subscriber would be interested in trying her subscription again, I would restart her account with a month of credit applied to the account to show her we can give good service I will note her account with this offer

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved. Regards, [redacted] ***

I have a complaint on the Indianapolis Star. Last month my rate was $32.00 plus $3.00 for an insert to the newspaper, on 7/14/19. I never find anything different to the newspaper to charge that amount. I use to pay it by my credit card but now I make them send me a bill because with my credit card they can charge what they want to. Now this month for August they are charging me $57.29 for the month of August. I called them and they told me the rate had increased. I told them I was going to report them to the Attorney General. They said they would adjust my rate to $47.00 and in the month of September they would only charge me $37.42. I can't believe that the Attorney General's office has not looked into this. If my husband did not want this Newspaper I would cancel it. I hate fighting with them every month. I never have a problem with the Kokomo Tribune. My account number is IS4325432...

On May 6, I orginally filed a complaint with Revdex.com regarding Indianapolis Star the complaint number is ***well according to the business "I have looked at the subscriber's Indianapolis Star account IS ***A full refund of $is being processed and should be mailed out on Friday, 5/15/in the form of a check to the address listed on this complaintI apologize that the subscriber did not receive their newspapers and have notified our field manager of this issue so that he can look into what happenedThank you." Well today is May 21, and still no check...I then contacted Indianapolis Star and spoke with a representative by the name of Chad in accounts and he stated that it can take days to receive paymentI then asked him how's it being mailed through Pony Express because I'm pretty sure that the United States Postal Service doesn't take days for mail to be received especially if it's being mailed within the USChad then informed me that he wasn't sure...until I read to him the response from Indy Star and then he proceeded to back track and then state it can take up to a week or two to receive paymentSo again, Indy Star has lied to me! I would like to receive my refund in the manner it was initially paidCredit Card so it should be refunded via my credit card and not mailed in a check especially according to Chad it can take days to receive.Regards,*** * *** ***

After looking at two accounts under this customer's name, *** which is now stopped and ** *** which is still active it has been determined that one was actually a duplicate account. This was difficult to see at first since one of the accounts has a different address at this time due
to a move transfer that was processed on the active account. We were finally able to track that the old address was the same as the other inactive account. A refund is being requested to be added back to the banking account information that is on the account that was stopped. Our records show that $was refunded back to the credit card at the time of the stop around 1/15/15. Additionally $is being requested to be refunded back to the bank account listed on the newspaper account. This refund should be ready from our site withing hours. We can not quote how long it will take their banking institute to show it on their banking account. We apologize for the delay of the refund due the customer

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolvedRegards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Like the old saying "It is easier to ask for forgiveness than it is to ask for permission." In this case it is easier to say I'm sorry than to do what is right. Of course it will cost more than cents to re-deliver the paper, so why would they want to do it. I cannot buy the TV section at the corner drug store, so I have to pay the price of being inconvenienced. This has happened before with the same result. They need to be held accountable. I won't be satisfied until they re-deliver a missed delivery in the future. And hopefully they don't ever have to re-deliver; but, if they do, I hope they follow through appropriately
Regards,
*** ** ***

I have left Mr*** a voicemail message that we will have the late service corrected. I asked him to respond to my voicemail message verifying that his address has an Apartment Noof *** that is not listed on this complaint. I have also updated the phone number listed on his
account with us as it was off by one digit which would have prevent the field manager from contact him. I have sent the field manager and operation manager the information to make sure the late delivery service is correct. I left Mr*** my name and direct phone number

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** *** debit from my credit card was done the same day I agreed to take this paperI cancelled it on the 11thI will accept the refund but don't want this paper

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***

Customer account IS *** - *** *** has stated in her complaint that she called The Indianapolis Star on September for this customer. We apologize but we have no record of any phone call received for this request. The first record of any phone call was on 12/9/14.
The newspaper account was closed on 12/3/due to no payment being received for papers owed. The last payment received for this account was posted on 9/11/for the amount of $26.00. I will request a refund for $26.00. The account shows a past due amount of $for papers received from 9/1/- 12/2/14. I will have this amount cleared from the account. The account has been closed since 12/3/

I have left a voicemail message on the customer's home phone. I will refund back to the customer's credit card the past months of payments due to poor delivery service. The amount to be refunded back to the customer is $113.52. In the voicemail message I let the customer know if
will take a couple of days to have the refund processed. I also am notifying our field manager of the poor delivery service and will have it corrected

Mr*** was not at home when I contacted the subscriber. I talked with Mrs*** and apologized that the TV Book was not re-delivered on 2/1/or 2/2/15 when he called in. Instead of a cent refund Mrs*** requested that the credit be added to their account. I also
let her know that the field manager will be looking into why the TV Book was not re-delivered as requested. Mrs *** also has my name and number for further refrenece and will give the information to Mr***

We apologize that the customer was unable to receive the delivery of the newspaper. I have started the process of refunding by check back to the customer all payments we received during this subscription. The amount of the refund will be $20.91. I have removed any back balance
showing on the account. I am adding the subscriber's phone number to the do not call list that our telemarketing office uses

We apologize that the subscribers refund of $was not processed correctly previously. We have contacted our finance department and they are processing a refund for the $today. The refund will go back to the subscriber's credit card that was used for the payment
deduction. This will be sent to the banking institute today. Unfortunately we can not determine when their bank will add the amount back to their account but it should only take a couple of days I would hope. I believe there also was some confusion on what type of subscription the offer was for. The account was set up as a digital subscription only, no print copies were to be delivered to the subscriber