Indianapolis Star

Thank you for contacting The Indianapolis Star. The consumers subscription has been cancelled and no further charges are accruing. The refund of $44.00 have been submitted. Please ask for permanent stops for future holds on the newspaper if applicable. Please allow up to 30 days for the refund....

Thank you.

I want to apologize on behalf of The Indianapolis Star for the unsatisfactory response and verbiage customer received when contacting The Star. Due to the events that occurred; customer request for a refund will be granted. The subscription has been placed on a permanent stop and the refund...

amount will be $8.54.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[I reject the response, because I did in fact called on April 5th to cancel the subscription.  When I followed up I was told by the Indianapolis Star agents that my account noted that I did make a telephone call on April 5th after I received the email.  I spoke to a manager in July that also stated that my account noted that I emailed requesting the subscription to be canceled and that I also called on the same day.  I will not accept anything less than what they fraudulently charged my card:  my card for $13 on 7/11, $25 on 6/13, $13 on 5/11 & $13 4/11 minus the $12.99 refunded in July - I will only accept $51.01]
Regards,
[redacted]

The Indianapolis Star apologizes for any inconvenience on this matter. I have reviewed the account history regarding consumers dispute. Based on the findings and customer's contact to The Indianapolis Star I have determined that the customer will be refunded a total of $61.40. A check will be...

mailed to the name and address listed. Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and I will accept the $40 refund in ADDITION to the $12.99 I already received 
Regards,
[redacted]

I have looked at account IS 1106075 for [redacted].  I apologize that this issue was not taken care of quicker.  I have entered the request to have the back balance of $11.04 removed from the account.  Due to the holiday it will not process until probably on Tuesday, 5/26/15. ...

Once this has happened, the balance will show 0.  I have also entered on the account the do not call codes along with do not email or mail.  Once the account shows 0, these transactions will become effective also.

We have discussed with the field manager the issue of missing papers for [redacted].  We are told that there is a theft issue that is happening at this residence.  Our field manager has been verifying that the newspaper is being delivered along with taking pictures of where the paper is...

being placed right at the door of Apartment D.  The carrier is going to attempt to delivery this subscribers newspaper later in the hope that it will prevent theft.  Based on the pictures that have been supplied to us there is no other place to put the newspaper other than right at the door but this will not stop the possibility of theft at this location.

I have looked at the subscriber's Indianapolis Star account IS [redacted].  A full refund of $9.99 is being processed and should be mailed out on Friday, 5/15/15 in the form of a check to the address listed on this complaint.  I apologize that the subscriber did not receive their newspapers...

and have notified our field manager of this issue so that he can look into what happened.  Thank you.

I received the an email from the customer this morning about being missed on her Sunday newspaper along with a request for cancellation of her account.  I responded to [redacted] by email with an apology.  I added credit to her Indianapolis Star account for the missed Sunday...

newspaper and asked that she let me work with our field manager to have this service issue resolved.  I offered the customer 2 weeks of credit to be added to her account if she would accepted.  I am waiting on her reply.  I am notifying the field manager of the service issue so that it will be correct if the customer agrees to not stop her subscription.  If she does not agree the subscription will be stopped as she requested with a refund of all money left on her acccount.

I have left a voicemail message for [redacted] asking her to return my call with her father's home address so that we can correct his delivery and placement issues.  The information listed on the account does not give an address with an active Indianapolis Star account.  Once [redacted]...

responds to my voicemail and I have her father's information, we will have the service corrected for him.

Revdex.com:I have faxed them a copy of a statement from my bank on 8-10-17. As of 8-13-17 I haven't heard back from them.  
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me. 
Regards,
[redacted]

I talked to subscriber, Mr. [redacted] this morning.  Apologized for the billing issues and added 2 months of credit to their Star account so that the offer of 3 months for the price of 1 would be honored.  Gave Mr. [redacted] my name and number for any future questions or concerns.

I have reviewed the customer's account on this matter. The subscriber was refunded in the amount of $138.83 twice. Our records show that the customers complaint has been handled. The account now indicates that the customer has been over compensated and that $138.75 is owed back to Gannett...

Publishing services for the Lafayette Journal Courier digital subscription. We apologize for any inconvenience this may have caused. The refunds were submitted on 2/17/16 and 2/18/16. Customers refund may take 2-4 weeks to receive.

The Indianapolis Star apologizes for any inconvenience this matter has caused. I have advised our field management team of the service matter and the district manager will be contacting the subscriber regarding the delivery of the Sunday paper. It appears there was a routing error and it is being...

corrected to ensure proper delivery to subscriber. Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me. 
Regards,
[redacted]

I contacted our finance department and received notification back that the refund was processed again and this time it was sent back to the credit card that was used with their Indianapolis Star account.   It could take a couple of days for their banking institute to show the money back on the subscribers bank account.  We apologize that the first attempt at refunding the money was not received by the subscriber.

The Indianapolis Star would like to assist in this matter. Please fax information to 317.444.4157. We will need proof of the bank charges and fees that consumer is disputing. Or consumer can mail information to Attention: Floor Desk 130 S. Meridian Street Indianapolis, In 46225. I apologize for...

any inconvenience yet our records indicate that customer payments were not going through prior to stopping the subscription and therefore we will continue to debit the balance owed to satisfy customers debt. There was also a refund sent to customer on an amount that customer did not pay. I will research matter further once I receive consumers information. Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. 
Regards,
[redacted]

I have been in contact with the customer with the customer a couple of times, the last time today, 2/11/15.  I have told the customer that the refund was issues on 1/26/15 back to the customer's credit card.  After talking to the customer, we have found that the credit card the refund was...

issued to was not her credit card.  I have sent a request to have the refund to the wrong credit card reversed and to have a refund check sent to the customer since she is in the midddle of getting a new card.  The original refund as for 9.22 instead of the correct amount of 9.99 so I have request that this also be corrected.  I have also notified the head of our sales teams about the incorrect information that was given to the customer at the time she took out the order.  The customer has been given my name and number for any further questions or concerns.