Indianapolis Star

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. 
Regards,
[redacted]

I have checked [redacted] Indianapolis Star account and it shows the refund in the amount of $14.23 was sent back to her Visa Card on 6/18/15.  I apologize for the delay in processing the refund.  The refund was not automatically refunded in the beginning because the offer that the...

subscriber was on does not normally receive a refund.  We apologize that this was not caught quicker.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. 
Regards,
[redacted]

Account IS [redacted]We apologize for the placement and missing insert issues the subscriber has been having.  I have notified our field manager and operations manager of both these issues.  I have asked them to make sure the newspaper is placed in the paper tube along with...

making sure all inserts that are scheduled for the subscribers address are placed in the newspaper.  If any further issues arise, the subscriber may contact our customer service folks who are located here in town instead of the call center that is located out of state.  She may call 444-4516 & 444-4517.  These phones are monitored Monday through Friday from 7:00 a.m. - 4:00 p.m.  Additionally a credit of $36.00 (1 month of service) will be added to their Indianapolis Star account while these issues are being corrected.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. 
Regards,
[redacted]

A refund was issued to the subscriber's credit card on 12/12/14 in the amount of $25.28 which is an incorrect amount.  A 2nd refund request for an additional $28.44 is being requested and will be processed to the subscriber's credit card account in appromiately 7 business days.  This will...

bring the total refund to $53.72 which is the amount the customer was charged on this subscription.  We apologize that no follow up call was made to the customer, when I checked the account, this request was not processed correctly.  Once the 2nd refund has been processed for the subscriber and she is satisfied with this issue, if she wishes to try her subscription again, please have her contact [redacted] 317-444-[redacted] at the Indianapolis Star.  I will work with the field manager to make sure the service is corrected.

The Indianapolis Star will reach out to our field management team to resolve customers delivery issue. I will ask for a service check to verify that the carrier is delivering the newspaper daily. Customer has been given credit due to the inconvenience. We have not received payment from the payee due...

to payment did not go through. The credit has paid customer up beyond today's date. If payment from payee has cleared their bank then we would need to see proof of that. Thank you.

The customer states they received a price increase with their November charge.  He did not receive any price increase for his subscription.  He was charged $2.00 extra on his November Statement due to the surcharge for the Thanksgiving newspaper.  This is done each year and is noted...

on the back of his billing statement due to this newspaper being the largest paper of the year.The customer is requesting a refund for $104.00 for missed papers or papers thrown into the snow or ruined in the rain.  After checking his Indianapolis Star account for all of 2014, the only date of any type of service isisue was on 3/4/14 of which two weeks of credit was added to his subscription moving the expiration date out.  If the customer does not call in with their service issues, we can not correct them or issue credit for those issues.If the customer would send a recap of these issues so that we can investigate them, then a refund for the appropriate amount could be issues minus any money owed us.  The customer needs to understand he should not be waiting until the end of the year or years later to turn in their complaints as it could impact their refund amount.The customer states he has calculated the amount of credit that is due.  We are not sure what calculations the customer is using but the credits are not the same as they used to be.  Our subscriptions have went to full access a couple of years ago which means the customer is only given partial credit when missed on their print editon due to having continued access to the on line edition at all times.The customer states that he cancelled his newspaper on 12/3/14.  We did not receive any notification of cancellation until 1/23/15.  The customer also states they were charged for papers until 2/28/15.  The last payment that we received from the customer was on 11/11/14 for $16.00.  His account has been noted that his bank disputed this payment so the customer was only paid up until 10/26/14.  No other payments have been received.  This means that the customer recieved papers from 10/26/14 until 1/24/15 that were not paid for leaving a balance owed of $40.64.

The Indianapolis Star will have the Buyer's Edge mailing stopped. However this is mailed by USPS. The individual would have to contact the Post Office for repairs to their mailbox. Thank you.

The Indianapolis Star apologizes for any inconvenience to the consumer. I do not show that the consumer spoke with The Indianapolis Star to stop the subscription as the consumers account do not automatically stop after signing up for a specific introductory rate . I will go ahead and stop the...

subscription. In regards to any fees that have been charged to consumer I will need a copy of the banking proof that shows The Indianapolis Star, a Gannett company has caused the fee. My fax number is 317.444.4157. Our mailing address is 130 S Meridian Street. Indianapolis, In 46225. The consumer was on our ezpay options which is an automatic deduction once a month from their debit or credit card, since starting the subscription in December. Please advise if I can assist any further on matter. Thank you.

The Indianapolis Star apologizes for your inconvenience on service matter. I have reviewed customer's account and the representative(s) consumer spoke with did forward the information on to the appropriate department to have service matter corrected. I have now advised out field district...

management team as well as the district director of delivery matter and to please correct delivery. On 5/3/17 our records indicate that a TV Book was left in consumers paper tube that morning. Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
It is very possible that my payment information did not go through because the customer service rep I spoke with on September 1, 2017 (when I purchased the gift newspaper subscription) was very distracted. I could hear her talking and laughing with her co-workers while I was giving her my information. I read my credit card number to her at least three times, as well as address information and my grandmother's name. It would not at all surprise me if she took down the incorrect credit card information as I assure you that there is plenty of money in my account to pay the bill. My question is this: Why didn't someone contact me or even respond to me to rectify the payment issue? Not one customer service agent between September 1 and now told me there was a payment problem. Who can I reach out to (name and number) to resolve the payment issue? And the delivery issue? 
Regards,
[redacted]

Revdex.com:After speaking in-depth with the Indy Star dispute department rep. Ms. P. S[redacted], she showed that the carrier delivery issue meant something to her! Then she relayed my concerns to the carriers Indy Star district manager Mr. P. A[redacted]. He and I spoke over the telephone at length. He provided me with his email, and cell number to contact him directly if this matter resumes.
Based upon that, I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me. 
Regards,
[redacted]

Subscriber account IS [redacted] was issued a refund on 1/21/15 in the amount of $9.99 by check form.  The refund check was to be mailed out on Friday, 1/23/15.  Even though the subscriber signed up using her credit card, since no debits had been processed before the account was stopped,...

a check refund is then issued.  If the subscriber would be interested in trying her subscription again, I would restart her account with a month of credit applied to the account to show her we can give good service.  I will note her account with this offer.

I have left Mr. [redacted] a voicemail message with a lot of information.  First I apologized for the missed deliveries and will be contacting the delivery manager to have it corrected.  I also explained to the customer that our subscriptions all include the digital newspaper along with the...

print edition.  This is the reason there is partial credit given when a subscriber is missed on the print copy.  In my message I told the customer I want back to 2/20/15 and counted up all the missed copies that equaled out to $11.90 if full credit would be given.  I am having that amount added back to the subscribers Star account.  I also offer Mr. [redacted] an additional $26.00 credit to his Star account if he would be willing to cancel the stop for 7/9/15 that is pending on his account.  I am sure our field manager can get the delivery issues corrected for him.  I gave Mr. [redacted] my name and number and asked him to return my call if he would accept my office.  I also let him know that I will be out of the office starting today until Monday morning.  Thank you.

The Indianapolis Star apologizes for any inconvenience this may have caused. I have reviewed the subscription and have put a permanent stop on the account. I will clear any bill balance on account, therefore complainant will not receive any statements going forward. I will remove the phone number on...

account to prevent further calls. Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me. 
Regards,
[redacted]

The Indianapolis Star apologizes for any inconvenience regarding consumers complaint. The Star will reach out to the delivery management team to assist and correct consumers service issue. Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me. 
Regards,
[redacted]

Better...

Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]