Indianapolis Star

We apologize that the newspapers are still being left at this location. We will have them stopped immediately. Our field manager and operation manager have both been notified to make sure no more papers are left. They should have this information within hours

The Indianapolis Star do apologize for the improper delivery of customers newspapers while away. Porch delivery is usually rendered upon request as a convenient measure for our customers. We will reach out to our field management team to advise of the situation that caused the service and...

placement issue and to prevent future delivery concerns to our customer. In addition we will contact the customer to verify that their most recent vacation hold went as requested. Please and thank you.

Thank you for contacting The Indianapolis Star. I will have the customers account updated to honor the new rate. I will change customer to the Sunday only subscription for $9.99/month. I will refund customer the $41.51, the difference of the new price to insure customer will have a positive balance for the remaining of the month. Thanks.

The Indianapolis Star extends its apologize for the billing matter that has not been resolved as of yet. I am looking into this matter and found subscribers fax inquiry of charges. I am sending the faxed information to our finance department; advising them to address matter asap in order...

to verify any billing mistakes. I plan on reaching out to the subscriber by phone within 48 hours to advise on status regarding charges, adjustments and or credits. Thank you.

The Indianapolis Star apologizes for the service issue customer has experienced. I will reach out to our field management team to ensure proper delivery of our subscribers newspapers. When we give our customers credit it is applied to the customers subscription and not to their credit card on file....

I will apply a weeks of credit for delivery to subscribers account due to this matter. Please and Thank you.

The Indianapolis Star apologizes for any inconvenience the customer has encountered. Our records indicate that a permanent stop will be processed on 12/22/16.;After this stop takes place I will be sending customer an email to the email address on file that the stop has completed. I will refund...

customer the last payment posted on 12/13/16 of $13.25. Thank you.

Account IS [redacted] - We apologize that the customer's initial start was not processed with the correct rate that the customer was offered and that the account was set up on an EZ Pay automatic deduction plan.  The account has been stopped, and a refund of $44.62 is being processed...

at this time.  A refund check should be mailed from our finance department no later than Monday, 1/25/16 to the address listed on the complaint.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me. 
Regards,
[redacted]

The Indianapolis Star apologizes for any inconvenience this may have caused. I had a chance to discuss matter with customer and assist with putting a resolution in place. I have contacted the field distribution director and management team to rectify customer service/placement matter. Customer...

has my information to contact concerning any further  inquiries. Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me. 
Regards,
[redacted]

We apologize for any inconvenience due to The Indianapolis Star and its services. I have sent the request to our field team, not to deliver any Indianapolis Star publications to this address. The request for removing personal information from our database has been submitted. Barbara [redacted] is a real...

person and is the VP of Customer service. We acknowledge you are not currently a customer of our products and services; nor expected to pay for them without a subscription.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me. 
Regards,
[redacted]

We apologize for the customers experience to our customer service department and that the promised credit of $2.00 what not applied to customers account for the missed delivery on 1/14/16. I will apply a credit of $2.00 to the customers subscription. This credit adjustment will show up on the...

April billing statement since the March statement was just printed on 3/2/16.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

The Indianapolis Star apologizes for any inconvenience this may have caused. The subscriptions has since been stopped per mail request. The request to stop the subscription at the end of December has been documented by the representative on December 31, 2016 and no further charges will be...

charged to the subscription. A billing correspondence from The Indianapolis Star had been generated for the months of January and February. Since consumer has stopped the subscription this billing is void and nothing is due. Thank you.

The Indianapolis Star apologizes for any inconvenience this may have caused. I have reviewed the account on matter and a refund of $10.00 was refunded to the Visa account customer has on file with The Indianapolis Star. However since customer has cancelled that account; I will have the refund...

changed to be mailed if it has not been cashed yet. Thank you.

This is an update on my complaint filed yesterday: ID [redacted]. I called the “customer service” number again today (Sept. 19) to see if what I had been told yesterday was true. Alas, it was not. But then, I was not surprised. My subscription was still $50.50 with another $1 added for a special...

section. It was not $36 as I had been told yesterday or the $9.99 for Sunday only and digital access that I was promised on Sept. 6. And, of course, I have not yet heard from anyone in “accounting” regarding my request for the $9.99 deal I thought I had been signed up for. (How dumb do they think we are?) I told the representative that I was considering cancelling the whole thing, but said I might consider a digital subscription only. When she told me that I could sign up online for this but would have to call “customer service” if I later wanted to cancel, I asked to cancel the entire subscription effective Oct. 1. Dealing with Gannett “customer service” is too much of a nightmare, a real deal-breaker for me. I also have not heard from the “account specialist” yet, but I really do feel I deserve an explanation, even an apology for this shabby treatment. How do you expect to keep customers when you treat them this way? Bottom line: I still want a refund, in the form of a check, for the $51.50 I was charged, contrary to what I was told by the so-called customer service representative. And I want my subscription to be cancelled beginning Oct. 1. And I don't want this company to ever again charge anything to my bank account since they are so obviously not trustworthy. I also intend to file a complaint with the Indiana Attorney General's Office if this is not resolved to my satisfaction.

I wanted to send an update but there will be more to come for this customer, [redacted]. I pulled telephone conversation between the customer and our Customer Service Representative.  During the phone conversation the customer agreed to continue his newspaper subscription for a 1 year at...

the price of $29.00.  The customer stated in this complaint that it was $19.99 which is incorrect per his conversation with customer service.  A payment was incorrect taken out for $137.07 and a refund was requested for the customer in early June, however due to an error on our part the refund was not processed.  Refunds on this type of digital account must be done manually and it was not processed correctly.  Late in June, the refund was again requested and there is notation on the account that a manual check was processed on 7/28/15.  However this check may not been received by the customer at this time because when I looked at the address listed on this complaint and the address listed in our system, they do not match.  The subscribers account has an address of [redacted].  Indianapolis, IN  46237.  This complaint shows an address of [redacted].  Plainfield,  IN  46168.  We are asking our finance department to verify if the check came back to them and for them to re-issue the check with the address indicated in this complaint.  Once I have their verification this has been done, I will respond again.  We apologize for the delay in the refund amount of $108.03 to the customer.