Indoo.com

on marketplace it says my order has been shipped but no tracking # and it has been weeks and my class starts in two days... Very disappointed with how long this is taking not sure what I'm supposed to do now! Would like to know where my books are and when they'd be here...

I am rejecting this response because: There is not one place on their site that states "we do not accept access card returns", and it is absolutely clear to them that I have not received it in the mail yet, so it is obvious the code has not been used

Dear Customer,We checked with our warehouse and they informed us that item is not damagedWe issued refund according to our return policy.Thanks--Indoo Customer Service

I am rejecting this response because: Pages were falling out of the bookThis is a true statement They said they would replace it as per their email Why would they give me a partial refund in something I paid full price forGive me back the full price plus the amount it cost me to send it to you as per your emailNow that they have my book, all the cards are in their hand I don't accept a partial refund Give me a new book,and the money it took to send the broken one to you as per your email this is thievery

Dear Customer,Great to hear from you.Your order was shipped on Fri Jan via USPS media mailThe arrival expectation is to business daysIf you do not receive the item by Thu Feb 2015, please contact usWe are sorry to inform you that we do not accept access card returns Please let us know if you have any questionsThanks

Dear Customer,Great to hear from you.You can return the item to the following addressYou have to return it within days of receiptThe shipping charges will not be refunded for returned merchandiseMake sure to include your order details along with the package[redacted] ** [redacted] ***Thanks--Indoo Customer Service [redacted] OrderID#: [redacted]

I am rejecting this response because: This is an automated email that I have received several times They sent the same automated email to amazon in response to a claim that I filed with them

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I'd like to thank you for contacting that businessThey responded to my emails after you contacted themI finally got my book!! My class starts on Monday, Feb I doubt that I will get my book if I had not filed a complaint through Revdex.com in New JerseyThank you so much...Sincerely,Mr*** *** ***

I am rejecting this response because:The product that I ordered is described on the seller's website as "Elementary Vietnamese, Third Edition: Moi ban noi tieng VietLet's Speak Vietnamese(MPAudio CD Included)." The seller sent me the book entitled "Elementary Vietnamese, Third Edition: Moi ban noi tieng VietLet's Speak Vietnamese" but the MPAudio CD was not included.This seems simple to me: "MPAudio CD Included" is not the same as "MPAudio CD Not Included" nor is it the same as "MPAudio DVD Included." I only paid for "MPAudio CD Included" but the seller sent me something that is not the sameThat is not my fault, but it is the seller's fault.This is either mistaken advertising or intentionally advertisingAgain, either way it's the seller's faultIf the seller would like to avoid this cost in the future, the seller should check the product before sending itIt is not my job to make sure the seller sends the correct product
I pay them to do that and they haven't done that this timeNow they have to pay to fix the problem that they created

Dear Customer,Great to hear from you.We cancelled and refunded your order as per your request on Dec 9thWe requested *** to issue full refund to your account on Dec 10thWe checked with *** and your account was credited on Dec 10th.Please let us know if we can be of any
help.Thanks--Indoo Customer Service

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending
it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

I am rejecting this response because this is a tactic that they have been using with me, and now with youThey respond in this way so that their internet trail reflects that the responsibility rests in the hands of the post office, and they are not showing any details about their request to the post office, i.etracking number or details about USPS responses to themBefore I filed my complaint to Amazon and to you at the Revdex.com, I searched online to see if there were other people who were unhappy with this companyOn one website, pissedconsumer.com, there were people who had the same experience that I hadI believe that Indoo.com is an unethical business and is keeping up appearances of legitimacy by responding as it hasNearly seven months since the order and non-receipt of my book, I am still without my book or my refundI think they are crooks

Dear Customer,Great to hear from you.Your order was shipped on Oct via USPS mail from United States. We are sorry it is taking so long for you to receive the packageWe will definitely let you know as soon as we hear from the post officeWe apologize for the inconvenience caused to
you.Thanks--Indoo Customer Service

On October 29, 2018, I ordered the following book: _Mapping Europe's Borderlands_ by Steven Seegel via the Half Price Books (hpb.com) online Marketplace.

The SELLER of this item was INDOO.COM.

On October 31, 2018, I received an email from hpb.com, informing me that the book I ordered had been shipped by INDOO.COM.

*NO* tracking information was provided to me either at that time or subsequently.

It is now November 21, 2018. And I have NOT received the book I ordered on October 29, 2018.

On November 17, 2018, I sent two emails to INDOO.COM in order to try to get more information regarding the whereabouts of the ordered book. For the first email, I used a form from their website. For the second email, I used the email address for questions about orders provided on their website, namely [email protected]. The first message went unanswered. The second message was rejected. IMMEDIATELY. (NO reason was provided for this rejected email. I had never contacted this business prior to November 17, 2018 because I had never made any purchases from them.)

I then sent another email to INDOO.COM, using yet another email address provided on their website, namely [email protected]. Needless to say, no response to this third inquiry regarding the whereabouts of the ordered book was ever sent to me.

I have now learned that INDOO.COM has been cited numerous times for problems exactly like mine:
NO tracking informaton provided by INDOO.COM.
NO replies from INDOO.COM to email inquiries regarding ordered items.
NO information regarding shipping service used by INDOO.COM to send books to purchasers.
REPEATED problems with online vendors (in addition to hpb.com) regarding the complete lack of information from indoo.com to customers who purchased books via the "Marketplace" option on these otherwise reputable vendors' sites. Two of the most cited vendors from complaints filed by INDOO.COM customers (other than myself) are: AMAZON and BARNES & NOBLE.

Along with countless other irate INDOO.COM customers, I, too, have filed an official complaint about INDOO.COM with the RevDex.com.

And am also the joining the chorus of thoroughly disgusted INDOO.COM to let other potential book buyers that they should NEVER buy anything from this absolutely wretched bookseller for any reason whatsoever.

INDOO.COM is the WORST.

If you don't believe me, just read the numerous overwhelmingly negative reviews available online. Everywhere.

Dear BuyerGreat to hear from you. The order was shipped via USPS media mail. The following information is provided by our carrier web site:Tracking HistoryDateTimeLocationStatus[redacted]You should receive it shortly. Please let us know if you have any...

questions.Thanks--Indoo Customer Service

Dear Customer,We checked with our warehouse and they informed us that item is not damaged. We issued refund according to our return policy.Thanks--Indoo Customer Service

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
Laura [redacted]

I am rejecting this response because: There is not one place on their site that states "we do not accept access card returns", and it is absolutely clear to them that I have not received it in the mail yet, so it is obvious the code has not been used.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

I am rejecting this response because:
Pages were falling out of the book. This is a true statement.  They said they...

would replace it as per their email.  Why would they give me a partial refund in something I paid full price for. Give me back the full price plus the amount it cost me to send it to you as per your email. Now that they have my book, all the cards are in their hand.  I don't accept a partial refund.  Give me a new book,and the money it took to send the broken one to you as per your email this is thievery