Indoo.com

Review: On October 27, 2014 I ordered a copy of "A Textile Guide to the Highlands of Chiapas" from Indoo.com. The book was to be mailed to me at my house in [redacted] and I paid $15.16 for the book and $16.95 for shipping. I was notified that the order shipped on October 29, 2014, but the order, no. 103-9###-###-####000, never arrived (a first for me here in Mexico).

I contacted the seller on January 2, and was sent a message that there would be a postal trace ordered for the book and that they would get back to me as soon as they heard from the post office.

The seller never contacted me. On April 13, 2015, I contacted the seller again about the refund, and Indoo said that it was waiting to hear back from the post office.

I contacted them again on April 28, and again they responded that they were waiting to hear from the post office.

I contacted them yet again on May 7, to, again, receive the same response.

It is now more than six months since I ordered the book and I cannot help but feel that this company a. never sent the book, and b. is giving me the runaround until I give up.Desired Settlement: I would like to be refunded my money, and I would like Indoo to be known for its bad business practices so that others do not experience what I did.

Business

Response:

Dear Customer,Great to hear from you.Your order was shipped on Oct 30 via USPS mail from United States. We are sorry it is taking so long for you to receive the package. We will definitely let you know as soon as we hear from the post office. We apologize for the inconvenience caused to you.Thanks--Indoo Customer Service

Consumer

Response:

I am rejecting this response because this is a tactic that they have been using with me, and now with you. They respond in this way so that their internet trail reflects that the responsibility rests in the hands of the post office, and they are not showing any details about their request to the post office, i.e. tracking number or details about USPS responses to them. Before I filed my complaint to Amazon and to you at the Revdex.com, I searched online to see if there were other people who were unhappy with this company. On one website, pissedconsumer.com, there were 36 people who had the same experience that I had. I believe that Indoo.com is an unethical business and is keeping up appearances of legitimacy by responding as it has. Nearly seven months since the order and non-receipt of my book, I am still without my book or my refund. I think they are crooks.

Review: I ordered a book from [redacted], where a Indoo.Com is listed as having the book as available for the class that I am going to take and start on Feb 02, 2015. The book was ordered on 20th of January under one transaction by [redacted]. Under this transaction there are two text books being ordered, one from [redacted], and one from Indoo.Com. Three days after placing my order (paid book price & shipping), I received the book from [redacted]. However, the one from Indoo, has not arrived yet. I was trying to contact them, thru email and phone number, and they are not responding. I did some research about this Indoo.com online, and to my surprise there were so many negative complaints. Now, I doubt that I am ever going to get the book from them, nor I will ever get my money back. I have a class starting on Feb 02, 2015, 6 days from now. I don't want to spend another dime on a book that I already ordered, since the price on this book don't come cheap. And I don't have the money to throw around on book that I already paid for. I am still trying to contact the company, but I'm just not getting anything from them, since they are not answering my phone calls, and not responding to my emails. If I knew, before ordering from them, that there have been so many complaints against them, I should never have bought anything from them.

I hope they get put out of business, so they wont have to cause incoveniece to people anymore.Desired Settlement: I want my book delivered to my house before the start of my class, Feb 02, 2015. If you can't do that, I want a full refund.

Business

Response:

Dear Customer,Tracking HistoryDate Time Location Status1/29/2015 1:32 PM CT [redacted], MS DELIVEREDThe tracking information on package shows it was delivered to you via local post office. Can you please contact your local post office regarding your package.Thanks--Indoo Customer ServiceBN Transaction ID#: [redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I'd like to thank you for contacting that business. They responded to my emails after you contacted them. I finally got my book!! My class starts on Monday, 02 Feb 15. I doubt that I will get my book if I had not filed a complaint through Revdex.com in New Jersey. Thank you so much...Sincerely,Mr. [redacted]

Review: I ordered a book from them in September 2013. Before it was delivered, I discovered that my professor had posted the wrong book information, so I did not need this book. I immediately emailed customer service and told them it had not been delivered - how should I handle it, should I just refuse delivery? They said No, return it to them and I would get 85% of purchase price back (email inserted.....................)

Dear Customer,

Great to hear from you.

You can return the item to the following address. You have to return it within 30 days of receipt. A 15% stocking fee is applied and the shipping charges will not be refunded for returned merchandise. Make sure to include your order details along with the package.

INDOO RETURNS

22C CRAGWOOD RD

AVENEL, NJ 07001

Thanks

--Indoo Customer Service

Alibris OrderID#: [redacted]

Order #: [redacted]-1

Title: Financial and Managerial Accounting for School Administrators Format: Paperback

Author: Everett, R.E.

Item I.D.: [redacted] Publisher: R&l Education

Yr. Published: 2003

Description: BRAND NEW [redacted].

The customer wrote the following message:

-------------------

I have not received this book. Our professor just let us know that the bookstore had the wrong book listed on its webpage (which means this book coming is the wrong one). Is there anything I can do to return this book? Is it easier if I just refuse delivery so it comes right back to you?

Thanks so much!!

I then mailed the book back, and about a month later (Oct 24) contacted them asking where my refund was. On November 1, I received this email...

Dear Customer,

We will refund your account this week.

Please let us know if you have any questions.

Thanks

--Indoo Customer Service

Alibris OrderID#: [redacted]

Order #: [redacted]-1

(ran out of room for complete email to be inserted)

To date, I have not received my refund, and now they are asking for the return tracking again.Desired Settlement: I just want my $74.10 minus 15% back. $62.99.

Business

Response:

Dear Customer,

We requested [redacted] to issue $62.99 refund to your account today. Please let us know if you have any questions.

Thanks

--Indoo Customer Service

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I purchased a book from this website called INDOO,??but through Alibris website. The Percy Jackson book immediately had a few pages falling out. I sent them an email and eventually they instructed me to send it back, they would refund the shipping charges, and send me a new replacement book. Now that they have my book, they won't send me a new one. Saying the book is fine and they sent me a partial refund. For what I don't know. I have been robbed.Desired Settlement: Send me anew Percy Jackson book.

Business

Response:

Dear Customer,We checked with our warehouse and they informed us that item is not damaged. We issued refund according to our return policy.Thanks--Indoo Customer Service

Consumer

Response:

I am rejecting this response because:

Pages were falling out of the book. This is a true statement. They said they would replace it as per their email. Why would they give me a partial refund in something I paid full price for. Give me back the full price plus the amount it cost me to send it to you as per your email. Now that they have my book, all the cards are in their hand. I don't accept a partial refund. Give me a new book,and the money it took to send the broken one to you as per your email this is thievery

Business

Response:

Dear Customer,We requested [redacted] to issue full refund to your account. Please let us know if you have any questions.Thanks--Indoo Customer Service

Review: I ordered the "3rd Edition Biology: Concepts and Investigations" book off [redacted] from [redacted] and not only did it take several days for them to send me a shipping confirmation, they continue to refuse to provide me with the [redacted] Media Mail tracking information even though I've asked them several times. Each response is generic and does not address my concerns and I have now submitted a dispute with my bank to get my money back since I have not received the book, do not have the tracking information, and the delivery date stated is a two week time frame which doesn't make any sense based on the shipping time I paid for.Desired Settlement: I would like a refund of the total amount I paid for this which is $108.69

Business

Response:

Dear Customer,Great to hear from you.We cancelled and refunded your order as per your request on Dec 9th. We requested [redacted] to issue full refund to your account on Dec 10th. We checked with [redacted] and your account was credited on Dec 10th.Please let us know if we can be of any help.Thanks--Indoo Customer Service

Review: I ordered books on 5/22 and was told they were shipped on 5/26 via USPS. The total amount of the purchase was $37.49. I've been contacting them by email regarding tracking of the shipment and I keep getting the same "canned" response. There is no way the books should take that long to arrive at my location since I could actually drive there and pick them up in a few hours. I also contacted the carrier (United States Postal Services) and they have no record of any packages being shipped to my address.Desired Settlement: Full refund of the $37.49 spent on the books.

Business

Response:

Dear Customer,Great to hear from you.Your order was shipped on May 26 via USPS media mail. The arrival expectation is 7 to 14 business days. Tracking HistoryDate Time Location Status6/03/2015 4:41 AM ** [redacted]You should receive it shortly. Please let us know if you have any questions.Thanks--Indoo Customer ServiceAmazon OrderID#: [redacted]

Review: I purchased a book which has been awaiting delivery for 16 months. My requests for information are unanswered and are responded to with meaningless autotext, which reads

"We are sorry it is taking so long for you to receive the package. We will definitely let you know as soon as we hear from the post office. We apologize for the inconvenience caused to you."

When I ask specific questions, the same reply is coped and pasted to me each time.Desired Settlement: Very simply I have asked that, considering the length of time that has elapsed, for Indoo to send my book or refund my money immediately.

Business

Response:

Dear Customer,Great to hear from you.Your order was shipped on Sep 22, 2012 via USPS mail from United States. Please let us know if you have any questions.Thanks--Indoo Customer Service

Consumer

Response:

I am rejecting this response because:

This is the same meaningless response I've been receiving from Indoo from the start. Of course, as the auto-text suggests, I have had questions and have replied countless times with the faint hope that a human response will come in kind: 1: When do you expect to hear back from the "post office"? 2. Why do you not have any tracking information - and how do you expect to track packages without it? 3. Why can you not provide any proof that the package was sent?

4: Why do you refuse to answer the above questions and only give me a meaningless response?

Alas, Indoo is a terribly managed company with no respect for the business that Amazon gives them.

Business

Response:

Dear Customer,We are sorry it is taking so long for you to receive the package. We will definitely let you know as soon as we hear from the post office. We apologize for the inconvenience caused to you.Please let us know if you have any questions.Thanks--Indoo Customer Service

Review: I ordered a book off these guys On Sept. 30 from Amazon (their store is called Allnewbooks) based on their information they were based in New Jersey. 10 days later, I still have not received the book. Yes, Amazon gives the standard 14 business days for every transaction. But it should not take this long for a domestic package one state over. It is literally a 5 hour drive from NJ to VA.

I contacted the seller and asked for my tracking number and got a generic response which stated my book was shipped on Oct. 3 (yet on Amazon they had marked it as shipped on Oct. 2), and no other information. I had to call Amazon to go after them and request a tracking number, and they literally resent me the EXACT same 'canned' response! They have refused to even give me a tracking number or answer questions. I had to subsequently file a claim with Amazon as well.

This company is either a) not actually based in the USA which is why there seems to be a pattern of MUCH LONGER shipping times than expected or b) marking their textbooks as shipped when they haven't actually shipped them. Either way, it is fraudulent misrepresentation.

I want to speak to an actual HUMAN with no canned responses and be told the truth!Desired Settlement: I want a refund. This is ridiculous customer service.

Business

Response:

Dear Customer,Great to hear from you.Your order was shipped on Fri Oct 02 2015 via USPS media mail. The arrival expectation is 7 to 14 business days. In some cases, mail sent Special Standard rate may take 21 business days or longer to arrive.If you do not receive the item by Thu Oct 22 2015, please contact us. Please let us know if you have any questions. -

Consumer

Response:

I am rejecting this response because: This is the EXACT email I have gotten twice already, not answering a SINGLE question or request I have (ie. tracking number?). This is the THIRD time I've gotten the same email, ver batim. -

Business

Response:

Dear Customer,Tracking HistoryDate Time Location Status10/13/2015 11:34 AM ** [redacted]The tracking information on package shows it was delivered to you via local post office. Can you please contact your local post office regarding your package.Thanks--Indoo Customer Service

Consumer

Response:

I am rejecting this response because:I asked for tracking information multiple times and did not recieve anything. Now you're telling me my book has not even been delivered to me, and I hAve to check with my post office? Which post office? Can I get an exact location? I am on a business trip and the nonsense you have put me through is a bt waste of time.

Business

Response:

Your package was delivered yesterday to the following address via USPS[redacted]Thanks--Indoo CS

Review: I'm very disappointed, I will never order from indoo.com nor will I recommend them! I have tried many times contacting them about my order status and they are no use. They don't provide a tracking number and I still haven't received my order that I placed on January 8, 2014. Next time I'm ordering straight from [redacted]!

Business

Response:

Dear Customer,

Great to hear from you.

Your order was shipped on Wed Jan 08 2014 via [redacted] media mail. The arrival expectation is 4 to 14 business days.

If you do not receive the item by Tue Jan 28 2014, please contact us. Please let us know if you have any questions.

Thanks

--Indoo Customer Service

** Transaction ID#: [redacted]

Review: On December 19,2014 I ordered a product from INDOO through [redacted]. The details are below. Since the date I made the order I haven't received the product.

Bookseller: INDOO

[redacted] Purchase Order No.:[redacted] Order Date: December 19, 2014

Purchase Method: [redacted] Payment Processed By: [redacted]

Total Confirmed Charge: US$ 36.99

Estimated Delivery Date: January 11, 2015

Approximate Shipping Speed: 5 - 14 business days

I contacted INDOO through email and they said they will check the postal services and let me know the outcome. I asked for the tracking number but they couldn't provide it to me. Since the last time I contacted them, they have remained silent so I issued a refund of my money. Today is January 26, 2015 and I still haven't heard anything about the book or my refund. I am very disappointed by INDOO customer services and I've told myself this would not happen again. I should have read their reviews before doing business with them.Desired Settlement: I need a refund of my money as soon as possible. I'm not interested in the book anymore.

Business

Response:

Dear Customer,We issued full refund to your account via [redacted] payments on Jan 27th.Thanks--Indoo Customer Service[redacted] OrderID#: [redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I place an order with Indoo thru Amazon.com. When Indo could not deliver the good in a timely manner, I cancelled the order in writing. Days later, they shipped the goods.Desired Settlement: I will return the goods, but I want a full refund for the goods and the shipping costs (both ways)

Business

Response:

Dear Customer,

Ordered book beginning of April 2015 for a Class, they stated 2 weeks for shipping. 2weeks went by, 4 weeks went by no book. here it is the end of May my class is over I finally got the book. Email after email had been sent asking for a tracking # never received it would only get the "as soon as we hear from the post office we will let you know". Finally fed up emailed them saying I have a week left of class I don't need the book just send me a refund for price of book, and magically the book appears a week later. This company is [redacted] it should only take a week to send something via snail mail from NJ to FL. They want to [redacted] around and then when you want a refund then and only then do you get anywhere with them because they know they will lose$$$$. But thanks alot Indoo for causing me not to have a text book th whole time. I'll send you the bill for the class.

Review: I ordered INDOO book on [redacted] sales number [redacted] book title Interactive writing 2015 brand new 35$+3$shipping=38$. I made the payment on September 13 and this is before college started. September 19th came up and college started so I wondered if this book is near by now. I asked for tracking information and they didn't respond. 21st I open cancelation case and had to buy it expensively on book campus for 41$(i still have receipt).I also ask [redacted] to investigate but they give me answers that isn't directly helping me as the customer. 26th came up finally it showed up at the door but its too late! I already bought the same version brand new from bookstore on 21st. the book came with tracking label! that they could've linked to me when I asked on the 19th. its funny how they didn't ship out the book days after I purchased on 13th but all of a sudden decide to ship out when I filed cancelation on the same day on the 21st? USPS I can tell you if you need it . I was angry it took 2 weeks to arrive. mind you its from NJ and I'm from ** it would take only 2-3 business days of shipment. I searched up google review and theirs 34 other similar complaints filed from other customers using INDOO services varying from 3 weeks delay up to opening credit card dispute. which you can also google them right now to see it. I want to return the book but on [redacted] their making it hard because usually you have to simply click return/refund but when I clicked on mine it says "directly contact seller for refund". I called INDOO today during their store operation hours which went over to VOICE MACHINE! I called again and it did the same. I left one voice mail describing my AbeBook problem and its been 2 hour and still no response. So if their still open during operation hours why they haven't called back to resolve problem? Why delay my shipment for so long? irregular shipment dates shouldn't be that bad.Desired Settlement: I want full refund and no restock fees for shipping so late. I have to go through the hassle now to spend my own pocket money to package up book and send it back with tracking.

Business

Response:

Dear Customer,Tracking HistoryDate Time Location Status9/26/2015 10:37 AM ET [redacted]The tracking information on package shows it was delivered to you via local post office. Can you please contact your local post office regarding your package. The package was delivered within the estimated delivery date of Oct 5th.Thanks--Indoo Customer Service[redacted] OrderID#: [redacted]

Consumer

Response:

I am rejecting this response because:book ok came two weeks late. I no longer need it just want full refund. I will ship back with new tracking number. Is that ok?

Business

Response:

Dear Customer,Great to hear from you.You can return the unopened item to the following address. You have to return it within 30 days of receipt. The shipping charges will not be refunded for returned merchandise. Make sure to include your order details along with the package. Thanks--Indoo Customer Service

Review: My book's binding was completely broken.Desired Settlement: I would like a new book sent with postage and envelope to return the damaged product to vender.

Business

Response:

Dear Customer,

Great to hear from you.

We are sorry about your order. All books we sell are BRAND NEW. It must have been damaged during shipping procedure. You can return the item to the following address. We will send you a new copy as soon as we receive the package. We will reimburse you for the shipping charges for USPS media mail. Once again we apologize for the inconvenience caused to you. Please let us know if you have any questions.

T

Review: My daughter,[redacted] recently purchased a college text book from Indoo Bestseller through Amazon, order #[redacted] In less than 24 hours we tried to cancel the order but they send a standard e-mail stating order has been processed so they can't cancel it. They have no phone # or direct e-mail or website to contact them. The order has not shipped because they can't provide a tracking #. I tried to stop payment by contacting my credit card company but they couldn't do anything because the company has no phone #. I have seen several internet sites complaining about this company. I just want to be able to talk with someone at this company to cancel this order. They are completely non-responsive.Desired Settlement: Cancellation of this order and no charge to my credit card.

Business

Response:

Dear Customer,

Review: I ordered a book on 4-11-15. Received email stating that book was shipped on 4-15-15. I was told that book would arrive within 7-14 business days. Still waiting for book to arrive after 16 days. I cancelled order via email on 5-6-15 and asked for a complete refund of item and shipping costs. No response from company. This is not a long distance shipment (New Jersey to Maine) and should not take more than a few business days to complete. I don't know what's going on.Desired Settlement: refund in full including shipping cost

Consumer

Response:

The complaint that I filed on 5-7-15 with the New Jersey Revdex.com regarding mydispute with Indoo.com has been resolved to the satisfaction of bothparties.I therefore wish to rescind the complaint that I had filled.Thank you,

Business

Response:

Dear Customer,Great to hear from you.We are sorry that you did not receive your order until now. We are issuing full credit for the cost of the item and the shipping charges involved. In case, if you receive the item, please return it to the following address. We apologize for the inconvenience caused to you. Please let us know if you have any questions.

Review: On May 5th I ordered a textbook for a class through [redacted] which came from indoo.com . I received a book two weeks later and it wasn't the book that I ordered. I filed a complaint on the [redacted] website and was told to ship it back to the company (indoo.com) in Avenel, NJ. As I was advised by their website, I obtained a tracking number for my shipment that was sent on 5/30. The tracking confirms the book was delivered before noon on 6/4.

When I never received a confirmation email from the company of receipt of my book or a refund, I emailed their customer service address (there is no customer service number that I can find online) with a photo screenshot of the tracking number on the [redacted] website. The first email I received back from them claimed they never received my book and asked if they could have the tracking number (that I already had provided).

So I wrote an email back with the number again. After three days with no word, I emailed again asking if there was a number I could call to talk to someone. NINE days after my second email they finally wrote back as if we had never had correspondence with the following email:

--------------

"Dear Customer,

Great to hear from you.

We are sorry about your order. All books we sell are BRAND NEW. It must have been damaged during shipping procedure. You can return the item to the following address. We will issue full refund as soon as we receive the package. We will reimburse you for the shipping charges for [redacted] media mail. Once again we apologize for the inconvenience caused to you. Please let us know if you have any questions.

INDOO [redacted] AVENEL, NJ 07001

Thanks [redacted] --Indoo Customer Service"

--------------

I never submitted an email about a damaged book and this has nothing to do with my problem. Obviously this company is unprofessional and unorganized, or they are just scamming people. I do not doubt that they received my book, either it's lost in their possession by mistake or intentionally.Desired Settlement: I would like to be refunded for the book ($160.19) and for the cost of shipping it back to indoo.com ($5.66).

I never received the book that I needed to begin with, and have already sent back the book that I didn't order (unopened in the plastic) confirmed by [redacted] tracking. I can't get anyone to acknowledge my problem or act professionally.

Business

Response:

Dear Customer,We issued full refund including return shipping chargesStatus:Buyer RefundedReturn Reason:item not as describedInitiator's Comments:I requested the book above and instead received volume 1. I don't have time to wait for the correct book that I ordered in the first place to ship to me. I will return the textbook volume 1 that is still in the plastic and I expect a full refund.Return Amount:US$168.69Date Initiated:27 May 2014Date Billed:25 June 2014Date Refunded:25 June 2014Please let us know if you have any questions.Thanks--Indoo CS

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me.

Thank you for finally getting this resolved for me so quickly!

Regards,