ggood morning like I previously stated I had spoke to both of the men last year in when the incident took place and after that I have turn in all paperwork was promised reimbursement back from your company and the managers at the firestone store located on market street in riverside, ca even your area manager remembers what happened to my vehicleAnd said he was going to have firestone corporate office reimburse me back and that was this year when I spoke to him on this matterI would like to go to arbitration since the company keeps giving me the run-around they know for a fact that both of those men worked for Firestone in October So I would like to go to arbitration and also with the arbitration I would also like for the bureau automotive repair to get involved in this matter since I keep getting the runaround and I was promised reimbursement from firestoneSo can we please set update arbitration to take place
Complaint:
I am rejecting this response because:
Sincerely,
Trina ***
An internal case was set up for the Area Manager to review and resolve with the customerThe Area Manager indicates the below resolution: "I spoke with Mr** *** *** this morningHe is bringing the car back to our store location on Saturday, Jan2ndThey are looking at the work that was
previously performed.I explained to him that I wanted to make sure the car was repaired correctly first and that I did believe that his inconvenience did warrant some form of refundI also explained that a full refund was probably a bit extreme and he agreed.We agreed to make sure the car is in good working order and come up with a refund resolution after that on SaturdayI will make sure Mr** *** *** is 100% satisfied with the resolution at that time. Thanks, *** *** Area ManagerSeattle Region"
Thank you for taking the time to notify us of your concernsArea Management has been alerted and reached out via email on 3/20/to discuss ways we can help to resolve this matterPlease feel free to reach us directly at ***@bfrc.com should you have any trouble responding to Area
Management
Complaint:
I am rejecting this response because:
This information is not accurate in its entirety I
was not reimbursed anything My mechanic was reimbursed in the amount of $due to equipment replacement costs, prorated service hours, and discounted rental car fees I, the plaintiff, received nothing except my car finally being repaired, after sitting void of oil for more than a month If we're going to report on things, let's be honest about them, Firestone
Sincerely,
Yvette ***
Thank you for reaching out to us as we always want to ensure that our customers are happy with their tire purchaseAfter alerting upper management of your concerns, our records indicate that our Buy-and-Try Tire guarantee was extended and a new set of tires has been installed on your vehicle as of
12/Please reach out to any of our retail locations should these new tires not be to your satisfaction
Initial Business Response /* (1000, 5, 2015/07/16) */
Contact Name and Title: *** *** Area Manager
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@bfrc.com
Store documentation shows brake recomendation found during tire repairOil was added per customer requestStore refunded
customers labor per request
Initial Consumer Rebuttal /* (2000, 7, 2015/07/16) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you for bringing your concerns to our attentionWe appreciate feedback from our customers as we are then made aware of problems that we need to address going forward to better our businessWe apologize for any inconvenience that we may have caused, and we would like to make things right as
we truly value your businessAn internal case was set up for the Area Manager to review and resolve. The Area Manager indicates that they have attempted to reach you by phone and email with no response backIf you would like to discuss this matter, please return their calls to address the issuesThank you
Thank you for bringing your concerns to our attentionWe appreciate feedback from our customers as we are then made aware of problems that we need to address going forward to better our businessWe apologize for any inconvenience that we may have caused, and we would like to make things right as
we truly value your businessAn internal case was set up for the Area Manager to review and resolveSomeone should be in contact with you shortly to reach a resolutionThank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
Initial Business Response /* (1000, 2, 2015/01/12) */
The store left several messages with the customer and so far no call backI, *** also left a message with customerI aplogized to customer and we will refund customer $We invited customer to store to give a $refundSince
we cannot get in touch with customer we will get a money order for $and mail to customer
Thank you for alerting us of your concerns so that we may better address this issueAfter review of your case, it is to my understanding that store management has already reached out to you to help make things rightIn addition, please stop by our retail location at your earliest convenience so
that the proposed credit can be issued
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
Complaint: ***
I am rejecting this response because:Hi, and thank you for your responseIf I'm not mistaken you are directing this matter to the person described in the previous message, if the Area Manager is the same guy as the district manager you have done nothing but sent me back to the startHow about directing me higher in the corporate ladder please!
Sincerely,
*** ***
I called the customer to attempt to resolve the issueThe customer was unwilling to work with me and states he already provided the repair receipts to the store and our Nashville officeI informed him that if he provided them, I personally do not see them in his claims fileI apologized if they were misplacedHowever, I did offer to contact the shop to get copiesThe customer did not authorize me to do soThe customer specifically requested that I mail him a letter with my contact information and he will mail me the receipts himselfI asked the customer if I could email him my information to speed up the process? He said no and he wants us to mail it to himI mailed him a letter via regular mail and UPS to ensure delivery.We cannot proceed without more informationAt this time, we are waiting on that information from Mr***I will update our internal case and review with management once we have the necessary documents
Initial Business Response /* (1000, 6, 2015/10/07) */
Per the Area Manager--the store refunded the customerPlease close this outThank you
Initial Consumer Rebuttal /* (2000, 8, 2015/10/08) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I would like to thank
the Revdex.com for providing a column for consumers to resort to when they have been unfairly treated by a businessIt is because of Revdex.com that I was finally able to achieve resolutionI doubt that anything would have happened were it not for the 'power' of Revdex.com's collective influenceThank you
Initial Business Response /* (1000, 21, 2015/07/10) */
This claim was investigated by our Claims Department and the Area Manager of the Firestone location
Unfortunately, the claim was denied due to no courtesy check was performed on this vehicleThe work order was only written up for Tires
The customer did not sign for a courtesy check to be performedTherefore, Firestone would not have opened the hood
ggood morning like I previously stated I had spoke to both of the men last year in when the incident took place and after that I have turn in all paperwork was promised reimbursement back from your company and the managers at the firestone store located on market street in riverside, ca even your area manager remembers what happened to my vehicleAnd said he was going to have firestone corporate office reimburse me back and that was this year when I spoke to him on this matterI would like to go to arbitration since the company keeps giving me the run-around they know for a fact that both of those men worked for Firestone in October So I would like to go to arbitration and also with the arbitration I would also like for the bureau automotive repair to get involved in this matter since I keep getting the runaround and I was promised reimbursement from firestoneSo can we please set update arbitration to take place
Complaint:
I am rejecting this response because:
Sincerely,
Trina ***
An internal case was set up for the Area Manager to review and resolve with the customerThe Area Manager indicates the below resolution: "I spoke with Mr** *** *** this morningHe is bringing the car back to our store location on Saturday, Jan2ndThey are looking at the work that was
previously performed.I explained to him that I wanted to make sure the car was repaired correctly first and that I did believe that his inconvenience did warrant some form of refundI also explained that a full refund was probably a bit extreme and he agreed.We agreed to make sure the car is in good working order and come up with a refund resolution after that on SaturdayI will make sure Mr** *** *** is 100% satisfied with the resolution at that time. Thanks, *** *** Area ManagerSeattle Region"
Thank you for taking the time to notify us of your concernsArea Management has been alerted and reached out via email on 3/20/to discuss ways we can help to resolve this matterPlease feel free to reach us directly at ***@bfrc.com should you have any trouble responding to Area
Management
Initial Business Response /* (1000, 15, 2015/09/23) */
Initial Consumer Rebuttal /* (2000, 17, 2015/09/23) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Complaint:
I am rejecting this response because:
This information is not accurate in its entirety I
was not reimbursed anything My mechanic was reimbursed in the amount of $due to equipment replacement costs, prorated service hours, and discounted rental car fees I, the plaintiff, received nothing except my car finally being repaired, after sitting void of oil for more than a month If we're going to report on things, let's be honest about them, Firestone
Sincerely,
Yvette ***
Thank you for reaching out to us as we always want to ensure that our customers are happy with their tire purchaseAfter alerting upper management of your concerns, our records indicate that our Buy-and-Try Tire guarantee was extended and a new set of tires has been installed on your vehicle as of
12/Please reach out to any of our retail locations should these new tires not be to your satisfaction
Complaint: ***
Thank you I will contact the representative
Sincerely,
Anthony ***
Initial Business Response /* (1000, 5, 2015/07/16) */
Contact Name and Title: *** *** Area Manager
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@bfrc.com
Store documentation shows brake recomendation found during tire repairOil was added per customer requestStore refunded
customers labor per request
Initial Consumer Rebuttal /* (2000, 7, 2015/07/16) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you for bringing your concerns to our attentionWe appreciate feedback from our customers as we are then made aware of problems that we need to address going forward to better our businessWe apologize for any inconvenience that we may have caused, and we would like to make things right as
we truly value your businessAn internal case was set up for the Area Manager to review and resolve. The Area Manager indicates that they have attempted to reach you by phone and email with no response backIf you would like to discuss this matter, please return their calls to address the issuesThank you
Thank you for bringing your concerns to our attentionWe appreciate feedback from our customers as we are then made aware of problems that we need to address going forward to better our businessWe apologize for any inconvenience that we may have caused, and we would like to make things right as
we truly value your businessAn internal case was set up for the Area Manager to review and resolveSomeone should be in contact with you shortly to reach a resolutionThank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
Initial Business Response /* (1000, 2, 2015/01/12) */
The store left several messages with the customer and so far no call backI, *** also left a message with customerI aplogized to customer and we will refund customer $We invited customer to store to give a $refundSince
we cannot get in touch with customer we will get a money order for $and mail to customer
Initial Business Response /* (1000, 23, 2015/09/04) */
The store manager called and gave the customer a refund on the cooling work performed
Complaint: ***
I am rejecting this response because:
Sincerely,
Christine ***That's because no one wants to accept the responsibility
Thank you for alerting us of your concerns so that we may better address this issueAfter review of your case, it is to my understanding that store management has already reached out to you to help make things rightIn addition, please stop by our retail location at your earliest convenience so
that the proposed credit can be issued
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
Complaint: ***
I am rejecting this response because:Hi, and thank you for your responseIf I'm not mistaken you are directing this matter to the person described in the previous message, if the Area Manager is the same guy as the district manager you have done nothing but sent me back to the startHow about directing me higher in the corporate ladder please!
Sincerely,
*** ***
I called the customer to attempt to resolve the issueThe customer was unwilling to work with me and states he already provided the repair receipts to the store and our Nashville officeI informed him that if he provided them, I personally do not see them in his claims fileI apologized if they were misplacedHowever, I did offer to contact the shop to get copiesThe customer did not authorize me to do soThe customer specifically requested that I mail him a letter with my contact information and he will mail me the receipts himselfI asked the customer if I could email him my information to speed up the process? He said no and he wants us to mail it to himI mailed him a letter via regular mail and UPS to ensure delivery.We cannot proceed without more informationAt this time, we are waiting on that information from Mr***I will update our internal case and review with management once we have the necessary documents
Initial Business Response /* (1000, 6, 2015/10/07) */
Per the Area Manager--the store refunded the customerPlease close this outThank you
Initial Consumer Rebuttal /* (2000, 8, 2015/10/08) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I would like to thank
the Revdex.com for providing a column for consumers to resort to when they have been unfairly treated by a businessIt is because of Revdex.com that I was finally able to achieve resolutionI doubt that anything would have happened were it not for the 'power' of Revdex.com's collective influenceThank you
Initial Business Response /* (1000, 21, 2015/07/10) */
This claim was investigated by our Claims Department and the Area Manager of the Firestone location
Unfortunately, the claim was denied due to no courtesy check was performed on this vehicleThe work order was only written up for Tires
The customer did not sign for a courtesy check to be performedTherefore, Firestone would not have opened the hood