Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
Complaint:
I am rejecting this response because:
This information is not accurate in its entirety I
was not reimbursed anything My mechanic was reimbursed in the amount of $due to equipment replacement costs, prorated service hours, and discounted rental car fees I, the plaintiff, received nothing except my car finally being repaired, after sitting void of oil for more than a month If we're going to report on things, let's be honest about them, Firestone
Sincerely,
Yvette ***
Thank you for bringing your concerns to our attentionWe appreciate feedback from our customers as we are then made aware of problems that we need to address going forward to better our businessWe apologize for any inconvenience that we may have caused, and we would like to make things right as
we truly value your businessAn internal case was set up for the Area Manager to review and resolveSomeone should be in contact with you shortly to reach a resolutionThank you
ggood morning like I previously stated I had spoke to both of the men last year in when the incident took place and after that I have turn in all paperwork was promised reimbursement back from your company and the managers at the firestone store located on market street in riverside, ca even your area manager remembers what happened to my vehicleAnd said he was going to have firestone corporate office reimburse me back and that was this year when I spoke to him on this matterI would like to go to arbitration since the company keeps giving me the run-around they know for a fact that both of those men worked for Firestone in October So I would like to go to arbitration and also with the arbitration I would also like for the bureau automotive repair to get involved in this matter since I keep getting the runaround and I was promised reimbursement from firestoneSo can we please set update arbitration to take place
Complaint:
I am rejecting this response because:
Sincerely,
Trina ***
Good Afternoon, Thank you for bringing your concerns to our attention in regards to your Revdex.com complaint submittedWe always appreciate feedback because it's imperative that we are aware of our customer's concerns so we can address and correct the problems I wanted to gather some more
information so we can address these concerns with management to ensure that we are always providing superb customer servicePlease let me know which store you visited and the invoice number/name associated with the invoice so that I can relay this information to the proper Area Manager I look forward to hearing from you Best Regards, Jessica Jessica *** SrCustomer Retention Specialist Bridgestone Retail Operations ELake Street Bloomingdale, IL Phone: Fax:
Thank you for reaching out to us as we always want to ensure that our customers are happy with their tire purchaseAfter alerting upper management of your concerns, our records indicate that our Buy-and-Try Tire guarantee was extended and a new set of tires has been installed on your vehicle as of
12/Please reach out to any of our retail locations should these new tires not be to your satisfaction
Initial Business Response /* (1000, 5, 2015/06/04) */
I just got off the phone with *** ***I had talked to her last Friday about the situation and explained to her how sorry that we were that we were not able to fix the car correctly the first timeShe said that she had lost confidence in
our ability to fix her car and wanted to take it to the Dealership to have it fixedI ran a refund through *** and she received a check for 705$ in the mail on TuesdayShe thanked me for how quickly that I took care of the situation and I told her that if she had any issues in the future that we could help her with to please give me a call
Thanks
*** ***
Thank you for bringing your concerns to our attentionWe appreciate feedback from our customers as we are then made aware of problems that we need to address going forward to better our businessWe apologize for any inconvenience that we may have caused, and we would like to make things right as
we truly value your businessAn internal case was set up for the Area Manager to review and resolve. The Area Manager indicates that they have attempted to reach you by phone and email with no response backIf you would like to discuss this matter, please return their calls to address the issuesThank you
Thank you for taking the time to notify us of your concernsArea Management has been alerted and reached out via email on 3/20/to discuss ways we can help to resolve this matterPlease feel free to reach us directly at ***@bfrc.com should you have any trouble responding to Area
Management
Initial Business Response /* (1000, 5, 2015/07/16) */
Contact Name and Title: *** *** Area Manager
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@bfrc.com
Store documentation shows brake recomendation found during tire repairOil was added per customer requestStore refunded
customers labor per request
Initial Consumer Rebuttal /* (2000, 7, 2015/07/16) */
(The consumer indicated he/she ACCEPTED the response from the business.)
An internal case has been set up and turned over to the claims department to investigateThe claims department is sending out an independent inspector to help us determine liability and a proper resolution
Complaint: ***
I am
rejecting this response because: I appreciate the goodwill offer from FirestoneHowever, I am awaiting additional information with regards to the name of the manufacturer so I can check the warranty information offered from the manufacturerI will update my acceptance after receiving the requested information.
Sincerely,
Wendell ***
We apologize if the brake and ball joint service performed was not to your satisfactionThe concerns listed were forwarded to field management to help make things rightAt this time, our file indicates that field management has been in contact and the vehicle is fully repairedPlease reach back
out to store management should you have any additional questions or concerns
Initial Business Response /* (1000, 18, 2015/08/24) */
The Area Manager, Luke ***, reached out to the customer to find out that this issued had been resolved months ago by the storeLuke found out she was given two tires at no charge, and then when those tires wore out, she was given tires
and an alignment package at a reduced priceThe customer was happy with this resolutifurther action neededPlease close this caseThank you
Initial Business Response /* (1000, 6, 2015/10/09) */
As of 09/the Area Manager the customer was coming back to the store that Friday to address the concernI believe this is resolvedIf not, let me know and I will have further action takenThank you
Complaint: ***
Thank you I will contact the representative
Sincerely,
Anthony ***
The Area Manager indicated they apologized to the customer and refunded him $
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
Initial Business Response /* (1000, 15, 2015/09/23) */
Initial Consumer Rebuttal /* (2000, 17, 2015/09/23) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Complaint:
I am rejecting this response because:
This information is not accurate in its entirety I
was not reimbursed anything My mechanic was reimbursed in the amount of $due to equipment replacement costs, prorated service hours, and discounted rental car fees I, the plaintiff, received nothing except my car finally being repaired, after sitting void of oil for more than a month If we're going to report on things, let's be honest about them, Firestone
Sincerely,
Yvette ***
Thank you for bringing your concerns to our attentionWe appreciate feedback from our customers as we are then made aware of problems that we need to address going forward to better our businessWe apologize for any inconvenience that we may have caused, and we would like to make things right as
we truly value your businessAn internal case was set up for the Area Manager to review and resolveSomeone should be in contact with you shortly to reach a resolutionThank you
ggood morning like I previously stated I had spoke to both of the men last year in when the incident took place and after that I have turn in all paperwork was promised reimbursement back from your company and the managers at the firestone store located on market street in riverside, ca even your area manager remembers what happened to my vehicleAnd said he was going to have firestone corporate office reimburse me back and that was this year when I spoke to him on this matterI would like to go to arbitration since the company keeps giving me the run-around they know for a fact that both of those men worked for Firestone in October So I would like to go to arbitration and also with the arbitration I would also like for the bureau automotive repair to get involved in this matter since I keep getting the runaround and I was promised reimbursement from firestoneSo can we please set update arbitration to take place
Complaint:
I am rejecting this response because:
Sincerely,
Trina ***
Good Afternoon, Thank you for bringing your concerns to our attention in regards to your Revdex.com complaint submittedWe always appreciate feedback because it's imperative that we are aware of our customer's concerns so we can address and correct the problems I wanted to gather some more
information so we can address these concerns with management to ensure that we are always providing superb customer servicePlease let me know which store you visited and the invoice number/name associated with the invoice so that I can relay this information to the proper Area Manager I look forward to hearing from you Best Regards, Jessica Jessica *** SrCustomer Retention Specialist Bridgestone Retail Operations ELake Street Bloomingdale, IL Phone: Fax:
Thank you for reaching out to us as we always want to ensure that our customers are happy with their tire purchaseAfter alerting upper management of your concerns, our records indicate that our Buy-and-Try Tire guarantee was extended and a new set of tires has been installed on your vehicle as of
12/Please reach out to any of our retail locations should these new tires not be to your satisfaction
Initial Business Response /* (1000, 5, 2015/06/04) */
I just got off the phone with *** ***I had talked to her last Friday about the situation and explained to her how sorry that we were that we were not able to fix the car correctly the first timeShe said that she had lost confidence in
our ability to fix her car and wanted to take it to the Dealership to have it fixedI ran a refund through *** and she received a check for 705$ in the mail on TuesdayShe thanked me for how quickly that I took care of the situation and I told her that if she had any issues in the future that we could help her with to please give me a call
Thanks
*** ***
Thank you for bringing your concerns to our attentionWe appreciate feedback from our customers as we are then made aware of problems that we need to address going forward to better our businessWe apologize for any inconvenience that we may have caused, and we would like to make things right as
we truly value your businessAn internal case was set up for the Area Manager to review and resolve. The Area Manager indicates that they have attempted to reach you by phone and email with no response backIf you would like to discuss this matter, please return their calls to address the issuesThank you
Thank you for taking the time to notify us of your concernsArea Management has been alerted and reached out via email on 3/20/to discuss ways we can help to resolve this matterPlease feel free to reach us directly at ***@bfrc.com should you have any trouble responding to Area
Management
Initial Business Response /* (1000, 5, 2015/07/16) */
Contact Name and Title: *** *** Area Manager
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@bfrc.com
Store documentation shows brake recomendation found during tire repairOil was added per customer requestStore refunded
customers labor per request
Initial Consumer Rebuttal /* (2000, 7, 2015/07/16) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 23, 2015/09/04) */
The store manager called and gave the customer a refund on the cooling work performed
An internal case has been set up and turned over to the claims department to investigateThe claims department is sending out an independent inspector to help us determine liability and a proper resolution
Complaint: ***
I am rejecting this response because:
Sincerely,
Christine ***That's because no one wants to accept the responsibility
Complaint: ***
I am
rejecting this response because: I appreciate the goodwill offer from FirestoneHowever, I am awaiting additional information with regards to the name of the manufacturer so I can check the warranty information offered from the manufacturerI will update my acceptance after receiving the requested information.
Sincerely,
Wendell ***
We apologize if the brake and ball joint service performed was not to your satisfactionThe concerns listed were forwarded to field management to help make things rightAt this time, our file indicates that field management has been in contact and the vehicle is fully repairedPlease reach back
out to store management should you have any additional questions or concerns
Initial Business Response /* (1000, 18, 2015/08/24) */
The Area Manager, Luke ***, reached out to the customer to find out that this issued had been resolved months ago by the storeLuke found out she was given two tires at no charge, and then when those tires wore out, she was given tires
and an alignment package at a reduced priceThe customer was happy with this resolutifurther action neededPlease close this caseThank you
Initial Business Response /* (1000, 6, 2015/10/09) */
As of 09/the Area Manager the customer was coming back to the store that Friday to address the concernI believe this is resolvedIf not, let me know and I will have further action takenThank you