Thank you for bringing your concerns to our attentionWe appreciate feedback from our customers as we are then made aware of problems that we need to address going forward to better our businessWe apologize for any inconvenience that we may have caused, and we would like to make things right as
we truly value your businessAn internal case was set up for the Area Manager to review and resolveAfter further review, the Area Manager indicates that the vehicle is at the store today with the rims being repairedWe hope this resolves the case.Again, we apologize for the trouble this issue has caused and we hope to see you back in the future!
A Customer Retention Specialist at our corporate office left you a message to review and resolve this situationPlease return the call to 630-259-so we can discuss a resolution to close this matter
We have issued a refund in the amount of $as customer satisfaction to resolve this issueThank you for bringing these concerns to our attention and giving us the opportunity to resolve it
Thank you for reaching out so that your concerns can be investigated furtherA file has been created (2237730) to document your experience and alert managementOur file currently indicates that management has attempted to contact you without successPlease reach out to [email protected] with your
case number ***) so that we can ensure you are connected with Field Management
Thank you for bringing your concerns to our attentionWe appreciate feedback from our customers as we are then made aware of problems that we need to address going forward to better our businessWe apologize for any inconvenience that we may have caused, and we would like to make things right as
we truly value your businessAn internal case was set up for the Area Manager to review and resolveAfter further review, the Area Manager indicates that the technician was not able to duplicate the issue and was not able to recommend a fix for the hard starting concernThe store was to follow up with you to refund you for the diagnosticAgain, we apologize for any inconvenience and we hope this will resolve the complaint
Complaint:
I am rejecting this response because: I talk to someone time and I haven't hear anything back from them since to say the matter has been resolved!!
Sincerely,
Robert ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
The local Tires Plus place took care of my situation after the business responseI personally thank Louis from Tires Plus North Miami for the care he provided
Sincerely,
Vladyslav ***
We apologize for any inconvenience this investigation has causedWe have reviewed your file and see that see that contact with your claims advisor has been made as recent as 9/30/At this time it is requested that you please provide the engine quote to your assigned claims advisor at your
earliest convenience
Initial Business Response /* (1000, 5, 2015/04/13) */
Apparently there was a misunderstanding, because customer was given option of new factory wheels, but customer declined d/t costWe gave option of salvage wheels, which is what he agreed to, but there must have been a misunderstandingWe
agreed to refund $to customer, and check has been issued
We apologize for any inconvenience this investigation has caused youThe notes listed in your case file indicate management has reached out via email today (10/4) and requested a copy of the repair estimatePlease respond via email or phone to management at your earliest convenience
The Area Manager has attempted to contact the customer to resolve this and left multiple messages for a call back to explain and apologizeWe would like to offer a refund of $with a signed releaseThis way, she is refunded for the services and can take it to another shop for the repairs
since we were unable to resolve the matter to her satisfactionPlease advise if she accepts this refund and we will send her the release agreement
Initial Business Response /* (1000, 5, 2015/10/14) */
An internal case has been set up for the Area Manager to review/resolve
Initial Consumer Rebuttal /* (2000, 8, 2015/10/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The same service manager that was a
*** the first time he spoke to me called me within the week and set up a time to replace the strut mount platesThe noise is gone and the issue is resolvedI'd like to thank the Revdex.com of Chicago and Firestone Corporation for fixing this issue because as a customer who's been going to them for years I might have had to walk awayThanks again for resolving this issue
We understand your concern with these tires and want to make sure you are satisfied with your purchaseOur records indicate management has been in touch and the tires will be replaced at your convenience
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
Initial Business Response /* (1000, 2, 2015/01/12) */
The store left several messages with the customer and so far no call backI, *** also left a message with customerI aplogized to customer and we will refund customer $We invited customer to store to give a $refundSince
we cannot get in touch with customer we will get a money order for $and mail to customer
We apologize if the exhaust repairs were not performed properly and for any miscommunication there may have been pertaining to the extent of repairs neededOur records indicate that management was in contact to credit your account appropriately for any trouble this may have caused
Thank you for alerting us of your concerns so that we may better address this issueAfter review of your case, it is to my understanding that store management has already reached out to you to help make things rightIn addition, please stop by our retail location at your earliest convenience so
that the proposed credit can be issued
It is my understanding this customer came to the store involved, picked up the vehicle and advised our staff that she would be taking the car back to where she bought it to seek resolutionBob *** has previously spoken with the son who confirmed thisIt is now my understanding the mother
contacted the store last night to ask if there was anything we could do to assist her with her car. At this point I am going to have our Area Manager contact this customer and offetr to turn this over to our 3rd party claims investigatorIf there are any further concerns please communicate with me
An internal case was set up for the Area Manager to review and resolve with the customerThe Area Manager indicates the below resolution: "I spoke with Mr** *** *** this morningHe is bringing the car back to our store location on Saturday, Jan2ndThey are looking at the work that was
previously performed.I explained to him that I wanted to make sure the car was repaired correctly first and that I did believe that his inconvenience did warrant some form of refundI also explained that a full refund was probably a bit extreme and he agreed.We agreed to make sure the car is in good working order and come up with a refund resolution after that on SaturdayI will make sure Mr** *** *** is 100% satisfied with the resolution at that time. Thanks, *** *** Area ManagerSeattle Region"
Thank you for bringing your concerns to our attentionWe appreciate feedback from our customers as we are then made aware of problems that we need to address going forward to better our businessWe apologize for any inconvenience that we may have caused, and we would like to make things right as
we truly value your businessAn internal case was set up for the Area Manager to review and resolveAfter further review, the Area Manager indicates that the vehicle is at the store today with the rims being repairedWe hope this resolves the case.Again, we apologize for the trouble this issue has caused and we hope to see you back in the future!
A Customer Retention Specialist at our corporate office left you a message to review and resolve this situationPlease return the call to 630-259-so we can discuss a resolution to close this matter
We have issued a refund in the amount of $as customer satisfaction to resolve this issueThank you for bringing these concerns to our attention and giving us the opportunity to resolve it
Thank you for reaching out so that your concerns can be investigated furtherA file has been created (2237730) to document your experience and alert managementOur file currently indicates that management has attempted to contact you without successPlease reach out to [email protected] with your
case number ***) so that we can ensure you are connected with Field Management
Thank you for bringing your concerns to our attentionWe appreciate feedback from our customers as we are then made aware of problems that we need to address going forward to better our businessWe apologize for any inconvenience that we may have caused, and we would like to make things right as
we truly value your businessAn internal case was set up for the Area Manager to review and resolveAfter further review, the Area Manager indicates that the technician was not able to duplicate the issue and was not able to recommend a fix for the hard starting concernThe store was to follow up with you to refund you for the diagnosticAgain, we apologize for any inconvenience and we hope this will resolve the complaint
Complaint:
I am rejecting this response because: I talk to someone time and I haven't hear anything back from them since to say the matter has been resolved!!
Sincerely,
Robert ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
The local Tires Plus place took care of my situation after the business responseI personally thank Louis from Tires Plus North Miami for the care he provided
Sincerely,
Vladyslav ***
Initial Business Response /* (1000, 6, 2015/10/09) */
It looks like this claim was settled for $with a signed release as of 10/08/
We apologize for any inconvenience this investigation has causedWe have reviewed your file and see that see that contact with your claims advisor has been made as recent as 9/30/At this time it is requested that you please provide the engine quote to your assigned claims advisor at your
earliest convenience
Initial Business Response /* (1000, 5, 2015/04/13) */
Apparently there was a misunderstanding, because customer was given option of new factory wheels, but customer declined d/t costWe gave option of salvage wheels, which is what he agreed to, but there must have been a misunderstandingWe
agreed to refund $to customer, and check has been issued
We apologize for any inconvenience this investigation has caused youThe notes listed in your case file indicate management has reached out via email today (10/4) and requested a copy of the repair estimatePlease respond via email or phone to management at your earliest convenience
The Area Manager has attempted to contact the customer to resolve this and left multiple messages for a call back to explain and apologizeWe would like to offer a refund of $with a signed releaseThis way, she is refunded for the services and can take it to another shop for the repairs
since we were unable to resolve the matter to her satisfactionPlease advise if she accepts this refund and we will send her the release agreement
Initial Business Response /* (1000, 5, 2015/10/14) */
An internal case has been set up for the Area Manager to review/resolve
Initial Consumer Rebuttal /* (2000, 8, 2015/10/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The same service manager that was a
*** the first time he spoke to me called me within the week and set up a time to replace the strut mount platesThe noise is gone and the issue is resolvedI'd like to thank the Revdex.com of Chicago and Firestone Corporation for fixing this issue because as a customer who's been going to them for years I might have had to walk awayThanks again for resolving this issue
We understand your concern with these tires and want to make sure you are satisfied with your purchaseOur records indicate management has been in touch and the tires will be replaced at your convenience
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
Initial Business Response /* (1000, 2, 2015/01/12) */
The store left several messages with the customer and so far no call backI, *** also left a message with customerI aplogized to customer and we will refund customer $We invited customer to store to give a $refundSince
we cannot get in touch with customer we will get a money order for $and mail to customer
We apologize if the exhaust repairs were not performed properly and for any miscommunication there may have been pertaining to the extent of repairs neededOur records indicate that management was in contact to credit your account appropriately for any trouble this may have caused
Thank you for alerting us of your concerns so that we may better address this issueAfter review of your case, it is to my understanding that store management has already reached out to you to help make things rightIn addition, please stop by our retail location at your earliest convenience so
that the proposed credit can be issued
It is my understanding this customer came to the store involved, picked up the vehicle and advised our staff that she would be taking the car back to where she bought it to seek resolutionBob *** has previously spoken with the son who confirmed thisIt is now my understanding the mother
contacted the store last night to ask if there was anything we could do to assist her with her car. At this point I am going to have our Area Manager contact this customer and offetr to turn this over to our 3rd party claims investigatorIf there are any further concerns please communicate with me
An internal case was set up for the Area Manager to review and resolve with the customerThe Area Manager indicates the below resolution: "I spoke with Mr** *** *** this morningHe is bringing the car back to our store location on Saturday, Jan2ndThey are looking at the work that was
previously performed.I explained to him that I wanted to make sure the car was repaired correctly first and that I did believe that his inconvenience did warrant some form of refundI also explained that a full refund was probably a bit extreme and he agreed.We agreed to make sure the car is in good working order and come up with a refund resolution after that on SaturdayI will make sure Mr** *** *** is 100% satisfied with the resolution at that time. Thanks, *** *** Area ManagerSeattle Region"