A Customer Retention Specialist at our corporate office left you a message to review and resolve this situationPlease return the call to 630-259-so we can discuss a resolution to close this matter
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
The local Tires Plus place took care of my situation after the business responseI personally thank Louis from Tires Plus North Miami for the care he provided
Sincerely,
Vladyslav ***
Initial Business Response /* (1000, 5, 2014/10/05) */
Contact Name and Title: *** *** AM
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@bfrc.com
Decision was made to refund customer the remaining balance on the invoice of $Prior refund had been given in Dec at
which time customer stated he understood the warrnty was voided as the complete cost had been refundedCustomer refused to discuss problems he was experiencing and would not provide FCAC to inspect the issue unless we agreed to cover all issues foundcustomer is aware at this ppiint there is no warrnty and he should nopt pursue a warrnty in any FCAC facility
Initial Consumer Rebuttal /* (3000, 7, 2014/10/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The refund was for improper sales practicesTelling me I "HAD" to get "Extra" work done and not "recommending" the repairDuring this repair, The Firestone Complete Care Facility took my original factory caliber that did not need replaced and gave me a faulty one insteadI have attached the repair bill that needs to be refunded alsoI was not given options as stated in the business responseI was just told no to the warranty workWas not asked to bring vehicle in for inspectionNo reason to do so if no warranty was declined by the facility and regional managerThe refund of is due and acceptedNow the dollars needs to be refunded
Final Business Response /* (4000, 9, 2014/10/08) */
Processed check for $10/8/
We have issued a refund in the amount of $as customer satisfaction to resolve this issueThank you for bringing these concerns to our attention and giving us the opportunity to resolve it
Initial Business Response /* (1000, 5, 2015/10/14) */
An internal case has been set up for the Area Manager to review/resolve
Initial Consumer Rebuttal /* (2000, 8, 2015/10/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The same service manager that was a
*** the first time he spoke to me called me within the week and set up a time to replace the strut mount platesThe noise is gone and the issue is resolvedI'd like to thank the Revdex.com of Chicago and Firestone Corporation for fixing this issue because as a customer who's been going to them for years I might have had to walk awayThanks again for resolving this issue
We understand your concern with these tires and want to make sure you are satisfied with your purchaseOur records indicate management has been in touch and the tires will be replaced at your convenience
Thank you for bringing your concerns to our attentionWe appreciate feedback from our customers as we are then made aware of problems that we need to address going forward to better our businessWe apologize for any inconvenience that we may have caused, and we would like to make things right as
we truly value your businessAn internal case was set up for the Area Manager to review and resolveAfter further review, the Area Manager indicates that the vehicle is at the store today with the rims being repairedWe hope this resolves the case.Again, we apologize for the trouble this issue has caused and we hope to see you back in the future!
The Area Manager has attempted to contact the customer to resolve this and left multiple messages for a call back to explain and apologizeWe would like to offer a refund of $with a signed releaseThis way, she is refunded for the services and can take it to another shop for the repairs
since we were unable to resolve the matter to her satisfactionPlease advise if she accepts this refund and we will send her the release agreement
Thank you for reaching out so that your concerns can be investigated furtherA file has been created (2237730) to document your experience and alert managementOur file currently indicates that management has attempted to contact you without successPlease reach out to [email protected] with your
case number ***) so that we can ensure you are connected with Field Management
We apologize for any inconvenience this investigation has causedWe have reviewed your file and see that see that contact with your claims advisor has been made as recent as 9/30/At this time it is requested that you please provide the engine quote to your assigned claims advisor at your
earliest convenience
We apologize for any inconvenience this investigation has caused youThe notes listed in your case file indicate management has reached out via email today (10/4) and requested a copy of the repair estimatePlease respond via email or phone to management at your earliest convenience
Thank you for bringing your concerns to our attentionWe appreciate feedback from our customers as we are then made aware of problems that we need to address going forward to better our businessWe apologize for any inconvenience that we may have caused, and we would like to make things right as
we truly value your businessAn internal case was set up for the Area Manager to review and resolveAfter further review, the Area Manager indicates that the technician was not able to duplicate the issue and was not able to recommend a fix for the hard starting concernThe store was to follow up with you to refund you for the diagnosticAgain, we apologize for any inconvenience and we hope this will resolve the complaint
It is my understanding this customer came to the store involved, picked up the vehicle and advised our staff that she would be taking the car back to where she bought it to seek resolutionBob *** has previously spoken with the son who confirmed thisIt is now my understanding the mother
contacted the store last night to ask if there was anything we could do to assist her with her car. At this point I am going to have our Area Manager contact this customer and offetr to turn this over to our 3rd party claims investigatorIf there are any further concerns please communicate with me
We apologize if the exhaust repairs were not performed properly and for any miscommunication there may have been pertaining to the extent of repairs neededOur records indicate that management was in contact to credit your account appropriately for any trouble this may have caused
An internal case has been set up and turned over to the claims department to investigateThe claims department is sending out an independent inspector to help us determine liability and a proper resolution
Initial Business Response /* (1000, 5, 2015/06/04) */
I just got off the phone with *** ***I had talked to her last Friday about the situation and explained to her how sorry that we were that we were not able to fix the car correctly the first timeShe said that she had lost confidence in
our ability to fix her car and wanted to take it to the Dealership to have it fixedI ran a refund through *** and she received a check for 705$ in the mail on TuesdayShe thanked me for how quickly that I took care of the situation and I told her that if she had any issues in the future that we could help her with to please give me a call
Thanks
*** ***
Good Afternoon, Thank you for bringing your concerns to our attention in regards to your Revdex.com complaint submittedWe always appreciate feedback because it's imperative that we are aware of our customer's concerns so we can address and correct the problems I wanted to gather some more
information so we can address these concerns with management to ensure that we are always providing superb customer servicePlease let me know which store you visited and the invoice number/name associated with the invoice so that I can relay this information to the proper Area Manager I look forward to hearing from you Best Regards, Jessica Jessica *** SrCustomer Retention Specialist Bridgestone Retail Operations ELake Street Bloomingdale, IL Phone: Fax:
A Customer Retention Specialist at our corporate office left you a message to review and resolve this situationPlease return the call to 630-259-so we can discuss a resolution to close this matter
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
The local Tires Plus place took care of my situation after the business responseI personally thank Louis from Tires Plus North Miami for the care he provided
Sincerely,
Vladyslav ***
Initial Business Response /* (1000, 5, 2014/10/05) */
Contact Name and Title: *** *** AM
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@bfrc.com
Decision was made to refund customer the remaining balance on the invoice of $Prior refund had been given in Dec at
which time customer stated he understood the warrnty was voided as the complete cost had been refundedCustomer refused to discuss problems he was experiencing and would not provide FCAC to inspect the issue unless we agreed to cover all issues foundcustomer is aware at this ppiint there is no warrnty and he should nopt pursue a warrnty in any FCAC facility
Initial Consumer Rebuttal /* (3000, 7, 2014/10/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The refund was for improper sales practicesTelling me I "HAD" to get "Extra" work done and not "recommending" the repairDuring this repair, The Firestone Complete Care Facility took my original factory caliber that did not need replaced and gave me a faulty one insteadI have attached the repair bill that needs to be refunded alsoI was not given options as stated in the business responseI was just told no to the warranty workWas not asked to bring vehicle in for inspectionNo reason to do so if no warranty was declined by the facility and regional managerThe refund of is due and acceptedNow the dollars needs to be refunded
Final Business Response /* (4000, 9, 2014/10/08) */
Processed check for $10/8/
We have issued a refund in the amount of $as customer satisfaction to resolve this issueThank you for bringing these concerns to our attention and giving us the opportunity to resolve it
Initial Business Response /* (1000, 5, 2015/10/14) */
An internal case has been set up for the Area Manager to review/resolve
Initial Consumer Rebuttal /* (2000, 8, 2015/10/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The same service manager that was a
*** the first time he spoke to me called me within the week and set up a time to replace the strut mount platesThe noise is gone and the issue is resolvedI'd like to thank the Revdex.com of Chicago and Firestone Corporation for fixing this issue because as a customer who's been going to them for years I might have had to walk awayThanks again for resolving this issue
We understand your concern with these tires and want to make sure you are satisfied with your purchaseOur records indicate management has been in touch and the tires will be replaced at your convenience
Initial Business Response /* (1000, 6, 2015/10/09) */
It looks like this claim was settled for $with a signed release as of 10/08/
Thank you for bringing your concerns to our attentionWe appreciate feedback from our customers as we are then made aware of problems that we need to address going forward to better our businessWe apologize for any inconvenience that we may have caused, and we would like to make things right as
we truly value your businessAn internal case was set up for the Area Manager to review and resolveAfter further review, the Area Manager indicates that the vehicle is at the store today with the rims being repairedWe hope this resolves the case.Again, we apologize for the trouble this issue has caused and we hope to see you back in the future!
Initial Business Response /* (1000, 5, 2015/07/07) */
Please provide the address of the Firestone Store referenced in this matter
Thank you
The Area Manager has attempted to contact the customer to resolve this and left multiple messages for a call back to explain and apologizeWe would like to offer a refund of $with a signed releaseThis way, she is refunded for the services and can take it to another shop for the repairs
since we were unable to resolve the matter to her satisfactionPlease advise if she accepts this refund and we will send her the release agreement
Thank you for reaching out so that your concerns can be investigated furtherA file has been created (2237730) to document your experience and alert managementOur file currently indicates that management has attempted to contact you without successPlease reach out to [email protected] with your
case number ***) so that we can ensure you are connected with Field Management
We apologize for any inconvenience this investigation has causedWe have reviewed your file and see that see that contact with your claims advisor has been made as recent as 9/30/At this time it is requested that you please provide the engine quote to your assigned claims advisor at your
earliest convenience
We apologize for any inconvenience this investigation has caused youThe notes listed in your case file indicate management has reached out via email today (10/4) and requested a copy of the repair estimatePlease respond via email or phone to management at your earliest convenience
Thank you for bringing your concerns to our attentionWe appreciate feedback from our customers as we are then made aware of problems that we need to address going forward to better our businessWe apologize for any inconvenience that we may have caused, and we would like to make things right as
we truly value your businessAn internal case was set up for the Area Manager to review and resolveAfter further review, the Area Manager indicates that the technician was not able to duplicate the issue and was not able to recommend a fix for the hard starting concernThe store was to follow up with you to refund you for the diagnosticAgain, we apologize for any inconvenience and we hope this will resolve the complaint
It is my understanding this customer came to the store involved, picked up the vehicle and advised our staff that she would be taking the car back to where she bought it to seek resolutionBob *** has previously spoken with the son who confirmed thisIt is now my understanding the mother
contacted the store last night to ask if there was anything we could do to assist her with her car. At this point I am going to have our Area Manager contact this customer and offetr to turn this over to our 3rd party claims investigatorIf there are any further concerns please communicate with me
We apologize if the exhaust repairs were not performed properly and for any miscommunication there may have been pertaining to the extent of repairs neededOur records indicate that management was in contact to credit your account appropriately for any trouble this may have caused
The Area Manager indicated they apologized to the customer and refunded him $
An internal case has been set up and turned over to the claims department to investigateThe claims department is sending out an independent inspector to help us determine liability and a proper resolution
Initial Business Response /* (1000, 5, 2015/06/04) */
I just got off the phone with *** ***I had talked to her last Friday about the situation and explained to her how sorry that we were that we were not able to fix the car correctly the first timeShe said that she had lost confidence in
our ability to fix her car and wanted to take it to the Dealership to have it fixedI ran a refund through *** and she received a check for 705$ in the mail on TuesdayShe thanked me for how quickly that I took care of the situation and I told her that if she had any issues in the future that we could help her with to please give me a call
Thanks
*** ***
Good Afternoon, Thank you for bringing your concerns to our attention in regards to your Revdex.com complaint submittedWe always appreciate feedback because it's imperative that we are aware of our customer's concerns so we can address and correct the problems I wanted to gather some more
information so we can address these concerns with management to ensure that we are always providing superb customer servicePlease let me know which store you visited and the invoice number/name associated with the invoice so that I can relay this information to the proper Area Manager I look forward to hearing from you Best Regards, Jessica Jessica *** SrCustomer Retention Specialist Bridgestone Retail Operations ELake Street Bloomingdale, IL Phone: Fax: