Revdex.com:
I have reviewed the response to give refund made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Mary ***
Thank you for bringing your concerns to our attentionWe appreciate feedback from our customers as we are then made aware of problems that we need to address going forward to better our businessWe apologize for any inconvenience that we may have caused, and we would like to make things right as
we truly value your businessAn internal case was set up for the Area Manager to review and resolve. The Area Manager has indicated that he has reached out to you and apologized, provided tires at no charge and has done follcoaching with the teammates in efforts to resolve this matterThank you for giving us the opportunity to make this rightWe truly value your business
We assure you that we take any allegation of vehicle damage very seriously and thank you for alerting us of the stores actions thus farWe have created a formal damage claim to be investigated which indicates a 3rd-Party inspection report was recently finalized and forwarded to management for
reviewYour assigned claims advisor will be reaching out shortly to discuss the findings listed within the aforementioned inspection report
I called the customer to attempt to resolve the issueThe customer was unwilling to work with me and states he already provided the repair receipts to the store and our Nashville officeI informed him that if he provided them, I personally do not see them in his claims fileI apologized if they were misplacedHowever, I did offer to contact the shop to get copiesThe customer did not authorize me to do soThe customer specifically requested that I mail him a letter with my contact information and he will mail me the receipts himselfI asked the customer if I could email him my information to speed up the process? He said no and he wants us to mail it to himI mailed him a letter via regular mail and UPS to ensure delivery.We cannot proceed without more informationAt this time, we are waiting on that information from Mr***I will update our internal case and review with management once we have the necessary documents
Complaint: ***
I am rejecting this response because:Hi, and thank you for your responseIf I'm not mistaken you are directing this matter to the person described in the previous message, if the Area Manager is the same guy as the district manager you have done nothing but sent me back to the startHow about directing me higher in the corporate ladder please!
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Thank you
Sincerely,
*** ***
Initial Business Response /* (1000, 6, 2015/10/07) */
Per the Area Manager--the store refunded the customerPlease close this outThank you
Initial Consumer Rebuttal /* (2000, 8, 2015/10/08) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I would like to thank
the Revdex.com for providing a column for consumers to resort to when they have been unfairly treated by a businessIt is because of Revdex.com that I was finally able to achieve resolutionI doubt that anything would have happened were it not for the 'power' of Revdex.com's collective influenceThank you
Initial Business Response /* (1000, 21, 2015/07/10) */
This claim was investigated by our Claims Department and the Area Manager of the Firestone location
Unfortunately, the claim was denied due to no courtesy check was performed on this vehicleThe work order was only written up for Tires
The customer did not sign for a courtesy check to be performedTherefore, Firestone would not have opened the hood
Thank you for alerting us of your tire concerns as we take tire safety very seriouslyA formal file was created to document your experience within which our notes indicate Area Management has been in contact to ensure the tire issue is corrected and your concerns are properly addressedPlease
reach back out to Area Management should you have any additional requests or concerns
Final Consumer Response /* (2000, 5, 2015/09/18) */
Hi, I have already been refunded my money from Firestone so here is no need to contact them further
The case number is XXXXXXXX
Rachel ***
Initial Business Response /* (1000, 5, 2014/10/01) */
Contact Name and Title: *** *** - Area Mgr
Contact Phone: XXX XXX-XXXX
Contact Email: ***@bfrc.com
The Tires Plus team apologized and refunded Mr*** $back for the tune up repairs done to his vehicle
This is being investigated by our corporate claims departmentThe claims specialist, Gil, will follow up with the customer to review the investigation and determine the proper resolution
Initial Business Response /* (1000, 16, 2015/05/18) */
Repairs have been completed as requested by customerif any further information is needed please have customer contact the store
Initial Consumer Rebuttal /* (3000, 18, 2015/05/18) */
(The consumer indicated he/she DID NOT accept the
response from the business.)
I have contacted the store and they were no help at allI had to pay for parts that did not fix the problemI had to take my vehicle to *** to be repairedIt was Firestone employee that installed the timing chain incorrectlyA timing belt can cause extensive damage if it's installed incorrectlyTo replace the chains and guides, be certain to align the camshafts and crankshaftIf valve timing is not properly set, the valves may hit the pistons and cause severe engine damageThis is what happened to my vehicleFirestone installed parts incorrectlyPlease be sure that I am going to be telling EVERYONE I know, about the horrible service that I receivedI have also contacted news agencies to air my complaints and concerns
Final Consumer Response /* (4200, 26, 2015/06/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We have tried to contact, no reply
Final Business Response /* (4000, 30, 2015/07/07) */
the Area Manager, *** *** entered a note on 06/to have the customer contact him directly:
Please have consumer contact me directly at XXX-XXX-XXXX*** *** Area Manager
*** *** in customer retention dept also left him a message on 07/07/to discuss if tehre are any further issues that still need to be resolved*** can be reached at XXX-XXX-XXXX
Initial Business Response /* (1000, 8, 2015/04/22) */
Bridgestone/Firestone maintains the best values in integrity with regards to customer service
We provided the customer with the work that she paid forAny perceived misconduct by our employees is totally misplacedWe strive to provide all
our customers with the best service possible to keep them satisfied and coming backIf this customer is less than satisfied, we would refund the $
Initial Consumer Rebuttal /* (2000, 10, 2015/04/28) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Firestone did the right thing and issued a refundWe appreciate their attention to customer careWe are completely satisfied with the resolution of this matterThank you for your assistance
Revdex.com:
I have reviewed the response to give refund made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Mary ***
Thank you for bringing your concerns to our attentionWe appreciate feedback from our customers as we are then made aware of problems that we need to address going forward to better our businessWe apologize for any inconvenience that we may have caused, and we would like to make things right as
we truly value your businessAn internal case was set up for the Area Manager to review and resolve. The Area Manager has indicated that he has reached out to you and apologized, provided tires at no charge and has done follcoaching with the teammates in efforts to resolve this matterThank you for giving us the opportunity to make this rightWe truly value your business
We assure you that we take any allegation of vehicle damage very seriously and thank you for alerting us of the stores actions thus farWe have created a formal damage claim to be investigated which indicates a 3rd-Party inspection report was recently finalized and forwarded to management for
reviewYour assigned claims advisor will be reaching out shortly to discuss the findings listed within the aforementioned inspection report
I called the customer to attempt to resolve the issueThe customer was unwilling to work with me and states he already provided the repair receipts to the store and our Nashville officeI informed him that if he provided them, I personally do not see them in his claims fileI apologized if they were misplacedHowever, I did offer to contact the shop to get copiesThe customer did not authorize me to do soThe customer specifically requested that I mail him a letter with my contact information and he will mail me the receipts himselfI asked the customer if I could email him my information to speed up the process? He said no and he wants us to mail it to himI mailed him a letter via regular mail and UPS to ensure delivery.We cannot proceed without more informationAt this time, we are waiting on that information from Mr***I will update our internal case and review with management once we have the necessary documents
Complaint: ***
I am rejecting this response because:Hi, and thank you for your responseIf I'm not mistaken you are directing this matter to the person described in the previous message, if the Area Manager is the same guy as the district manager you have done nothing but sent me back to the startHow about directing me higher in the corporate ladder please!
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Thank you
Sincerely,
*** ***
Initial Business Response /* (1000, 6, 2015/10/07) */
Per the Area Manager--the store refunded the customerPlease close this outThank you
Initial Consumer Rebuttal /* (2000, 8, 2015/10/08) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I would like to thank
the Revdex.com for providing a column for consumers to resort to when they have been unfairly treated by a businessIt is because of Revdex.com that I was finally able to achieve resolutionI doubt that anything would have happened were it not for the 'power' of Revdex.com's collective influenceThank you
Initial Business Response /* (1000, 21, 2015/07/10) */
This claim was investigated by our Claims Department and the Area Manager of the Firestone location
Unfortunately, the claim was denied due to no courtesy check was performed on this vehicleThe work order was only written up for Tires
The customer did not sign for a courtesy check to be performedTherefore, Firestone would not have opened the hood
This is being set up as an internal case and the Area Manager will review/contact the customer
Thank you for alerting us of your tire concerns as we take tire safety very seriouslyA formal file was created to document your experience within which our notes indicate Area Management has been in contact to ensure the tire issue is corrected and your concerns are properly addressedPlease
reach back out to Area Management should you have any additional requests or concerns
Final Consumer Response /* (2000, 5, 2015/09/18) */
Hi, I have already been refunded my money from Firestone so here is no need to contact them further
The case number is XXXXXXXX
Rachel ***
We are currently waiting on the customer to send in documentation to the claims advisor for further review and consideration
Initial Business Response /* (1000, 5, 2014/10/01) */
Contact Name and Title: *** *** - Area Mgr
Contact Phone: XXX XXX-XXXX
Contact Email: ***@bfrc.com
The Tires Plus team apologized and refunded Mr*** $back for the tune up repairs done to his vehicle
This is being investigated by our corporate claims departmentThe claims specialist, Gil, will follow up with the customer to review the investigation and determine the proper resolution
Initial Business Response /* (1000, 24, 2015/08/20) */
This was resolved and we sent the customer a check for $
Ref case # XXXXXXX
Initial Business Response /* (1000, 16, 2015/05/18) */
Repairs have been completed as requested by customerif any further information is needed please have customer contact the store
Initial Consumer Rebuttal /* (3000, 18, 2015/05/18) */
(The consumer indicated he/she DID NOT accept the
response from the business.)
I have contacted the store and they were no help at allI had to pay for parts that did not fix the problemI had to take my vehicle to *** to be repairedIt was Firestone employee that installed the timing chain incorrectlyA timing belt can cause extensive damage if it's installed incorrectlyTo replace the chains and guides, be certain to align the camshafts and crankshaftIf valve timing is not properly set, the valves may hit the pistons and cause severe engine damageThis is what happened to my vehicleFirestone installed parts incorrectlyPlease be sure that I am going to be telling EVERYONE I know, about the horrible service that I receivedI have also contacted news agencies to air my complaints and concerns
Final Consumer Response /* (4200, 26, 2015/06/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We have tried to contact, no reply
Final Business Response /* (4000, 30, 2015/07/07) */
the Area Manager, *** *** entered a note on 06/to have the customer contact him directly:
Please have consumer contact me directly at XXX-XXX-XXXX*** *** Area Manager
*** *** in customer retention dept also left him a message on 07/07/to discuss if tehre are any further issues that still need to be resolved*** can be reached at XXX-XXX-XXXX
Complaint: ***
I am rejecting this response because:An agreement has been reached but no payment for it has been received
Sincerely,
D***
Initial Business Response /* (1000, 20, 2015/09/09) */
I've emailed the Area Manager to see if he recalls how this was resolved
Initial Business Response /* (1000, 8, 2015/04/22) */
Bridgestone/Firestone maintains the best values in integrity with regards to customer service
We provided the customer with the work that she paid forAny perceived misconduct by our employees is totally misplacedWe strive to provide all
our customers with the best service possible to keep them satisfied and coming backIf this customer is less than satisfied, we would refund the $
Initial Consumer Rebuttal /* (2000, 10, 2015/04/28) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Firestone did the right thing and issued a refundWe appreciate their attention to customer careWe are completely satisfied with the resolution of this matterThank you for your assistance
An internal case has been set up for the Area Manager to review and resolve