Infiniti On Camelback

This experience was awesome Lon was very helpful. He showed us everything about the car, things I really didn't know about. Very great guy I appreciate everything he did.

Lon was awesome. Syhowed me feautures on car I never would have fidured out. Was on time to appointment and very caring when he stopped by. Thanks Lon

Lon came out to our home to show us what a luxury car can do. He was friendly and very knowledgeable, a great and patient teacher to someone that is easily frustrated by technology. He showed us all the shortcuts and answered all of our questions. Looking forward to our follow-up appointment. The infinity connection is great they are just a button or text away. The whole car buying experience was great. Infinity all the way ????

Infiniti on Camelback is the best dealership to get your Infiniti in the Phoenix or Scottsdale area. We shopped around different Infiniti dealerships online and in person. They were the most professional, easiest to deal with and gave us the best deal around. Lon even came out to our home after the sale and went over the entire vehicle with us and all the new tech stuff! He is a great asset to Infiniti on Camelback. We had an easy going salesman, his name is Brent Harris. The sales manager did a great job as well, his name is Richard S[redacted]. Richard answered all my questions and was very up front with all the numbers. Save time, money and headaches, and go to Infiniti on Camelback.

Learning all the new technology of an Infiniti can be daunting. Not so much with having Lon teaching you. Lon took on the challenge of teaching my wife and I not with one, but two new cars at once. (The Q50 and Qx50) Both are similar yet both are a little different.

Lon was very present, highly knowledgeable, extremely patient, a truly polite gentlemen, and made the learning experience fun and enjoyable. Just a "Class Act" in every way, and I am a very hard grader.

I would say that we are both lucky, Infiniti on Camelback and my wife and I, that Lon works for both of us! As a customer, my wife and I could not be more happy. Thank you.

[redacted] & [redacted]

My experience was wonderful. All stated individuals made my purchasing of my new Infiniti a pleasure. I will definitely make another purchase in the future and recommend my friends and family

We recently purchased our 3rd car from Infiniti on Camelback. We have worked with Lon W[redacted] for the last two cars. He is very knowledgable and fully explained all of the functions of the car and got us all set up. On this last purchase, he worked long and hard to get us the deal that we wanted. He went to bat for us and was our advocate to make sure that we were happy with our deal. He never gave up! He went above and beyond and anyone would be lucky to work with Lon! We had other offers from other Infiniti dealers closer to home, but we only wanted to make a deal with Lon and give him our business. I fully trust him and would recommend him to everyone. We will be back to see Lon in three years!

Lon was very professionaland very helpful. He has mastered the roduct and is able to explain all features in a way that makes sense. A great resource. A great service and a great Infiniti client manage.

Lon came out to my house to show me how to use all the features on my new car. I learned a lot and never didn't know about a quarter of the things it could do. Thank you Lon for coming out and taking the time to walk through everything with me!

This matter has been addressed by Nissan/Infiniti and the Cause and Origin investigation determined the fire was from an outside source. Infiniti on Camelback only received the vehicle for an inspection at the request of the manufacturer and the vehicle was not sold or serviced by the dealership....

The customer should address her concerns to Nissan/Infiniti as the manufacturer or her insurance company as the insurer of the vehicle. The contact for Nissan/Infiniti is [redacted], Incident Investigation. [redacted].

Lon Williams was veyy courteous and professional. He explained everything in simple terms so I could understand how to work my new car! The Infiniti offers so many features it is nice to have Lon to guide me through it!

Excellent post purchase experience thanks to Lon! He came over and set everything up for us and patiently explained everything! Thank you!

To Whom It May Concern:Mr. [redacted] was contacted by our Executive Manager, [redacted], to discuss the concerns he had regarding his recently purchased 2007 [redacted].  The customer was concerned about his vehicle needing a spark plur repair, which he felt should be covered under...

warranty.  It was explained to the customer that the 3 month/ 3,000 mile warranty provided by the dealership on pre-owned vehicles covers mechanical parts needed to pass state safety and emission standards, and is not a traditional bumper-to-bumper warranty.  Purchasing pre-owned vehicles deliver huge savings for the customers, but will at times their will be repairs needed from normal wear and tear that occurs on any vehicle that is more than a few years old.  As we apprecaite Mr. [redacted]'s business and want him to be satisfied with the service he recevies from our store, we agreed to replace the customers spark plugs as a goodwill gesture.  While the vehicle was in for this service, we also completed a through detail on Mr. [redacted]'s vehicle which he had mentioned the sales representative promised him.During the phone call with Mr. [redacted] also discovered that Mr. [redacted] did not want to pruchase [redacted] on his vehicle even though he had included it in his purchase in August.  Since the customer had not used the service, [redacted] refunded the $599.00 in a check to the customer.  [redacted] has encouraged Mr. [redacted] to call him with any future needs or concerns, as we want the customer to remain part of the Infiniti on Camelback family for many years to come.Please contact our Executive Manager, [redacted], with any other questions or concersn regarding this matter at [redacted].Sincerely,Travis Holt Managing ParterInfiniti on [email protected]

I purchased my car from this dealership in 2010 and immediately regretted it. Within a week of trading in my old car, they had it listed and advertised at twice the price they paid me after telling me they wouldn't be able to resell it because of the car's accident history report. Every time I went in for routine maintenance, there was an issue - one time they tried to charge me for a rental car, another time they promised me a rental car and then didn't have one, routine oil changes have taken nearly 2 hours, etc. Lately though, they've been bombarding me with telephone calls trying to get me to trade in my car for a new model. I have asked at least five times to be taken off their call list, yet days later I get another call from the same phone number.

Great experience all the way! We took the 6 hour drive to Phx and were not disappointed. The entire staff did a great job and we couldn't be happier. But it didn't stop there, the follow up has been awesome. I just wish we were closer to take advantage of some of the extra services they offer.

Dear Ms. Nock:

After receiving the letter from your organization, Ms. [redacted] was contacted to make arrangements to re-explain how to use the aftermarket Bluetooth that she requested to have installed in her vehicle.  We were happy to contact the installers to make sure the...

customer was fully aware of the features that her Bluetooth has available if used properly.  This unit was installed per the customer's request, and does come with a manufacture's warranty should she have any problems with the unit.

Ms. [redacted]'s request for compensation was addressed the last time she sent a letter into your organization.  She was told that Infiniti on Camelback was willing to offer her $1000.00, due to the inconvenience of having to have repairs completed on the vehicle after delivery. Infiniti addressed the concerns with her vehicle and made the necessary repairs.  The money being extended to the customer was simply a goodwill gesture offered in hopes of settling any/all customer service issues stemming from her purchase of her vehicle in an attempt to move forward and continue a mutually beneficial relationship with one another.  Ms. [redacted] declined taking the check that was offered to her at that time.  If she would like to claim the $1000.00 that was originally offered to her, we are happy to make the necessary arrangements to have a check and settlement agreement redrafted.

Please let me know if you have any further questions or concerns regarding this matter at ###-###-####.

Sincerely,

General Manager

Infiniti on Camelback

###-###-####

Lon came to our house and walked us through every detail of our new Infiniti, Great service, great experience and he covered several questions we forgot to ask!!!

Lon from Infiniti on Camelback was so helpful with my new Qx50.

He showed me all the features and was so informative on how to

use everything. He spent a lot of time with me and made sure I was

comfortable with the car before he left. Thank You Lon and all the people

at Infiniti. Love my car

Mary B

Incredible experience and atmosphere. Met with a very charismatic and outgoing employee called Lon who helped me with every question and concern I had. Overall amazing experience with professional and genuine interest for the customer.

I have reviewed the response made by the Infinity on Camelback in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. The dealership can spin this whichever way they like to make it sound like they are out for the customers best interest but, the fact remains, my wife and I know what we heard from the salesman that he could do the offer 10k out the door but the manager wouldn't like it,  and nothing will change that. Because of the existing issues with the vehicle is why we wanted to "sleep on the offer" to figure out what the cost would be for us the fix the issues since Infinity on Camelback said they would not(but initially the salesman stated they would bring the vehicle to a Lincoln dealership and have it repaired) 
 

It is my position on this matter that the sales ream at Infinity on Camelback are untrustworthy, scheming and conniving and I wouldn't buy anything from them EVER and suggest that everyone else heed my warning about the practices of Infinity on Camelback.

Regards,