Infiniti On Camelback

I would gladly recommend Infiniti on Camelback to anyone in search of a new Infininti. I think Lon explained everything well. I appreciate the support and it feels good knowing if I have a problem I have someone who will go out of their way to fix it.

I LOVEmy car even more now that Lon came by to show me all the things this beauty can do!!! Lon took the time to show me so many features that my q50 can do and i'm amazed at all the diffrent things my new car can do for me!! Most importantly, Lon never rushed through anything and made sure I understood and felt comfortable using all the new features!!! Thank you Lon for taking the trip to Maricopia for us!

Enjoyed my experience again at Infiniti on Camelback. Tom and Lon were both great! I really enjoyed learning about the new technology Lots of new cool stuff!

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  The business had done everything as promised in the resolution.

Regards,

This is the fourth vehicle we have purchased with Infiniti on Camelback and once again they exceeded expectations. I'm very busy and the worked around my schedule and brought everything to me. This is the way to by a car!

A company branch which keeps hidden all the details from customer. They finalised the deal price with me and then forced me to buy extended warranty that also way expensive than other companies. And said if you are not buying extended warranty , we are nt doing the deal. Wasted 2 trips to their place .

Lon W[redacted] did a phenomenal job explaining all of the technology in my new Infiniti Q 50 S. He was very knowledgeable, professional, precise and answered all my question. Lon really represented Infiniti on Camelback. I had an excellent experience working with him. Good times!

Lon W. came out from Inifinti Camelback to set me up with my new QX70. Lon is Infinti’s Technology Concierge and he is the ideal person for this job: technically capable, excellent communicator, poised, knowledgeable, friendly and exceedingly helpful. He was a big help in setting up the cool Inifinti gadgets and made driving my new QX70 even more fun than it was before he came.

PS: Lon took a call from a “high need” customer while I was with him, and did it in such a way as to keep both of us happy. I’m in sales myself, and I can tell you, that’s not easy to do.

This was a seamless experience where someone tells you they are going to do something and actually does it. I leased a Q50s Hybrid and James in sales, Michael in finance and Lon W[redacted] (who showed me how to do everything in the car) were all great.

I recently bought my first NEW car in 20 years. I owned my last car for almost 8 years but still not new. I always avoided the new car purchase struggle. I saw an advertised Infiniti JX35 at Infiniti on Camelback and called. My first encounter was with Ritisha and she made my first experience uncomplicated and no pressure. The existing vehicle didn't work but she took down what I wanted and said she would keep looking(no pressure). She contacted me a week or so later and said she might have what I wanted. My husband and I went in, she was with another customer and set us up with Mike M. so we wouldn't have to wait. Long story short we ended up choosing a 2015 QX60. It has been over a month and I am very pleased with our purchase. Just recently Lon visited, at our home, to show us how to work all the amazing amenities our new purchase had to offer. Lon was so patient and only confirmed we had made a great purchase. I have already made two referrals to the team at Infiniti on Camelback. Thank you for the experience[after so long...]. Keep up the great work.

I was a potential customer who had contact today with [redacted]. I made a call earlier to inquire about an xterra that I previously test drove and made an offer of 17k out the door. [redacted] called me today and said that if I were to come down today and commit to the purchase, the price would be 17.5k out the door. I showed up 15 minutes later ready to buy the car and was told that my out the door price was 20k. I confronted [redacted] about the misrepresentation of the out the door price and he denied that he made such an offer and said “we will part ways”.

I called to issue a formal complaint and spoke to [redacted] (manager?) and he proceeded to ask me what I thought he should do about it. I responded with either disciplinary action or honor the price that your sales employee offered.

I also emailed the listed general manager on their web site and have not received any response. After being lied to and treated with no professionalism I would like to inform the Revdex.com community of my experience.

This was the best car buying experience I have ever had. I was so anxious going into this experience due to a pushy car salesman in the past. I was immediately set at ease by [redacted], my salesman. He was kind, informative and never made me feel uneasy. [redacted] in finance really went to bat for me to get the best deal possible. She was so fantastic! Everyone that I met that day was super helpful and nice. [redacted], the general manager, offered for me to come back to have the car re-detailed because it was raining the day I got it. They even filled the gas tank again for me. [redacted] came out a week later or so and showed my husband and I how to work the computer system of the car. He was super helpful and patient!!! He is also coming back in a few weeks to clear up any other questions we might have. This is definitely the dealership to get a car from. I love my new Q50!!!!!!

Review: I purchased a 2009 Infiniti G37 from Infiniti on Camelback on Saturday October 26, 2013. When I left the dealership noticed that my breaks were squeaking and that I didn’t see the option to turn on my Bluetooth that the sales rep [redacted] borough had told me was a feature. On Sunday (the next day) I left a message for [redacted] to call me back about my concerns. Since I had left some items in the vehicle I had traded in and asked if I could talk to [redacted] or have someone to help me with my concerns. Several people asked me what I needed help with, after explaining to them they told me that breaks squeak and that is normal, but they would find someone to help. So after 30-45 minutes with no help and my issue being unresolved I left. 15 minutes after I left [redacted] called me back and said I would need to call the service department on Monday ( the next day) and set up an appointment for them to look at my breaks and that we would just take care of everything at the same time. I agreed.

I called back on Monday and spoke to a gentleman in the service department and explained the issues I was having with the breaks and the Bluetooth to him. At the end of that conversation we had an agreement that I would drop my car off during my lunch break at 11:30am and leaving with a rental car for the day because by the time I get off at 5pm all the technicians are off. After I hung up with him I called my insurance company to switch my insurance from my old vehicle to the new one. My insurance agent asked me if I would like him to see if he could try to get me a better deal through their lender. I agreed. He called me back after about an hour and told me that the vehicle I just purchased is only worth $22,583 and I paid $31,046.61. I pulled the Kelly blue book value and I confirmed that the car is work $22,583 in excellent condition. I called and asked to speak to a manager and was transferred to a voicemail. I left a message for [redacted] to call me back. [redacted] called back that night and after I expressed my concerns he said he would call me back the following day. The following day (Tuesday) came and left with no word from [redacted] or anyone with his company. I called 1st think Wednesday morning and spoke to [redacted], He told me that he had my paper work in front of him and gave me his word that he would call me by 10am that same day. I was ok with that. This is also the same day for my appointment with them to take my vehicle to get the brakes looked at, so I went to the dealership at 10:00am to drop my vehicle off and pick up the rental. When I got there the service man told me that I wasn’t in the system and that I needed to call back and schedule an appointment and that there were no loaner cars available anyway. After I explained to him that that was the 3rd time I had been up there with my concerns unaddressed and I wasn’t going to be able to keep coming back up there wasting my time he fit me into the schedule and gave me a rental car. I asked to speak to [redacted] because at this time it was 10:45am and I still hadn’t heard from him. They sent a sales consultant out by the name of [redacted] and refused to let me speak to a manager. I explained to [redacted] that I didn’t want to talk to him because he was limited to what he could do for me, he understood and I left.

When I came back that evening to pick up my vehicle from the service department I asked to speak to [redacted]. They told me that he would be right out. After a few moments a guy by the name of [redacted] came out to talk to me and during our conversation I expressed my concerns and that I was upset and felt like they were blowing me off and giving me the run around because it appeared as if [redacted] was avoiding me. He told me that “We both overpaid for the vehicles we purchased” he told me that they paid my trade off but tacked the negative equity on the end of my loan. After I told him that [redacted] told me that they were not doing that and they were paying my trade off completely and I was coming in with a clean slate he changed his story and said they did pay it off completely and I came in with a clean slate. I told him that it was obvious that I wasn’t going to be able to resolve the issue with him so I will Call corporate. He told me since I was going to call corporate there was nothing he could do for me anymore and I will need to deal with corporate and if corporate tells him to do anything he will, but if not there’s nothing he can do. At that point he refused to correct the Bluetooth issue as well.

The next day (Thursday 10/31/13) [redacted] called me and said that he was calling to see if they can put the Bluetooth in my vehicle. I explained that [redacted] said there was nothing they could do and that they couldn’t put Bluetooth in my vehicle because I was going to contact corporate. He said that is not the case and they are willing to put just a basic model (hands free phone calls only) in my vehicle and that it would be after market and not an Infiniti or an Infiniti like product. I didn’t want to agree to anything verbally so I told him that I needed everything in writing and it should have the cost to me, the product name and model # along with the features, because I want to make sure that we are clear on both ends as to what is being done. I also told him that I am not happy with them just putting the basic Bluetooth because that is not what the infinities have in them. he said he would call me right back and here it is Friday 11/01/13 and I have yet to hear from them.

I feel like I have been given the run around and they are avoiding me for a reason. I feel as if they are no longer concerned with this deal because they already have their money. I just want everyone to know how unprofessional this dealer has been.Desired Settlement: One of the following:

1) come down on the vehicle I have and put an infiniti brand bluetooth or better in my vehicle 2.) Give me my vehicle back and take theirs back 3.) Take back the G37 and give me an upgraded infiniti vehicle (new or used) and leave the purchase price (I already paid) as is.

Business

Response:

Dear Ms. [redacted]

Infiniti on Camelback has addressed Ms. [redacted]s concerns by having her bring in her G37 so that we could repair her brakes and install Bluetooth for her. We have also reviewed Ms. [redacted]s paperwork with her, and again explained all figures related to her purchase. We want our customer's to be happy and enjoy the products and service they receive from our store. We hope Ms[redacted] is satisfied with the work we preformed, and hope to have her as part of the Infiniti family for many years to come.

Please contact me directly should you have any further questions or concerns regarding this matter at ###-###-####.

Sincerely,

General Manager

Infiniti on Camelback

###-###-####

I just wanted to say this was the best car buying experience I ever had. From start to finish the staff at Infiniti on Camelback took care of all my needs. I still walk outside and can't belive this is my car. I went for a used car and left with a 2015 q50!

This business lacks integrity as well as any form of moral practice. They purposely post misleading advertisements, inflate their prices in person, and will outright lie. We recently found a vehicle for a listed price on-line, called and confirmed the price, and made an appointment for a test drive. During the test drive, we confirmed the price again. We told the sales person that we would buy the vehicle for their represented price, plus appropriate taxes and licensing. We did not attempt to haggle, or lower the price; we felt that what the business was selling their vehicle for was a fair price. Once we sat down, the sales person stated she knew we really liked the vehicle so she was going to talk with her manager. She returned a short time later with an “out the door” price $10,000 dollars higher then what they had told us through their on-line advertisements and in-person. We spoke to the sales manager, [redacted]. [redacted], who outright lied to us. He proceeded to displace blame, and manufacture prices. The original advertisement also magically increased during his sales pitch. He attempted to haggle prices, despite the fact that we wanted to pay them their FULL advertised price, which we were told over the phone, and in-person. [redacted]’s behavior and the conduct of this business is hard to comprehend. Their unethical tactics, and bait-and switch behavior brings to fruition every consumers fear in purchasing a vehicle from a dealership. My experience with this business has caused me to write the first negative review of my life. Please be stewards of your finances and spend your hard-earned money at a business that maintains integrity.

[redacted] just left our home after taking the time to thoroughly assist us with setting up our new Infiniti! He was EXTREMELY thorough in setting up our infiniti portal on our computer and explaining how to utilize it to meet our specific needs. We asked a lot of questions...of all kinds...and [redacted] very graciously took the time to answer every question. He has a pride in Infiniti that is infectious. We then spent time reviewing the features in the vehicle and it was extremely beneficial and helped us get comfortable with our new car. [redacted]'s expertise of Infiniti and his professionalism should be emulated. He set up our appointment and arrived on time and took our call in the evening hours when we had to reach him after arriving from work late. THANK YOU [redacted]!!!!

Due to an Infiniti on Camelback Service Department oversight, I recently encountered a serious, tire-related safety issue and have received no apology, resolution or even interest in preventing this issue from occurring to other clients despite great lengths on my part to inform and resolve this issue through both the Camelback dealership and Infiniti Corporate. I detail the specifics of my complaint below:

I am the original owner of a 2012 Infiniti M37S which was purchased from Infiniti on Camelback. This dealership is also the sole location where all maintenance had been performed up to the point this review. On November 1st, 2015, while driving on I-10 at approximately 70 mph, an entire band of the front left tire separated, only being held on by a bit of remaining rubber. These were the original OEM Bridgestone Potenza RE050A tires.

The manager of the Costco tire department where I purchased my new tires following the encounter spoke with me concerning the original Bridgestone tires stating that the vehicle most likely has a serious alignment issue due to the pattern of wear on the tires. In fact, all four tires had significant signs of imminent belt separation, all on the inside shoulder, a significant safety concern.

Because it had only been 2K miles since my last Infiniti on Camelback service, I was concerned that the wear shown should have been apparent to the technician at the time of service. During that service, no recommendation to replace the tires was provided, nor was an alignment suggested or any safety concern brought up whatsoever and the tires were each rated on the service invoice as having 4-5/32 remaining tread life.

On November 10th, I called Infiniti on Camelback and requested to speak with the Service Manager. I was informed his name was Bill (no last name provided) and that he was not available but would be back the following day and would return my call. The following day I had not heard from Bill and was advised by my Service Advisor to send photos, which I did. I waited an entire week and on the 18th I placed another call to Bill. I was once again informed he was not available so I requested to speak with the General Manager, Kirk. Kirk informed me that he was going to have Bill contact me immediately. Later that afternoon I finally received a call from Bill, and I explained the situation to him. He stated he needed some time to look into this matter and would contact me by the end of the week. I never heard from him. Over a week later I called and spoke with Kirk again, informing him that Bill had yet to contact me and that I would be filing a complaint with Infiniti Corporate. Kirk once again stated that he was going to have Bill contact me immediately. I never heard from Bill or Kirk again.

What was initially a solitary safety issue has now become a concern regarding the practices and values of the entire Infiniti on Camelback dealership. I proceeded to file a formal complaint against the dealership with Infiniti Corporate. After working with Infiniti Corporate, they were also unable to get Infiniti on Camelback to return my call and re-routed my business to another dealership, Coulter Infiniti. Coulter performed an alignment and found the two rear tires were significantly out of alignment.

To me, this means that Infiniti on Camelback should have been fully aware of the tire issue at the last service appointment as the front left tire was the tire that failed. The alignment on the two front tires was in specification, which means a rear tire was removed from the vehicle and rotated onto the front left. A certified technician should have been able to see the accelerated inside shoulder wear (especially given that he measured tread depth) and proceeded to notify the customer of a serious safety concern. Based on the alignment results, there is no way that the accelerated inside shoulder wear would have occurred while the tire was on the front left. Furthermore, all four tires showed signs of imminent failure – even an untrained eye could visibly see the belt showing through on the inside shoulder of all four tires.

Put simply, Infiniti on Camelback neglected to take any responsibility for a serious safety concern. This is evident purely in their lack of contacting me after multiple attempts to reach the highest levels of the organization. I was not looking for anything free here; I never even had the opportunity to discuss the matter. All I expected was for Infiniti on Camelback to return my phone calls, possibly perform an alignment to see exactly what the issue was, request to see the actual tires, maybe offer to assist with the tire warranty process, or at the very least apologize and vow to correct the failure in their system that allowed such an oversight in the first place. They showed zero interest in this matter and in maintaining the relationship with a once-loyal customer.

I still retain the tires in my possession and have not decided if I wish to pursue this matter further beyond this review.

If they couldn’t care less about my safety, why would they care about yours?

First I was nervous when my Mom and Dad had me meet with Lon because I am young but I'm the tech guy in the house lol. He didn't care that I couldn't even drive yet he treated me like I was the owner. Lon was a helpful helper, he taught me a lot of things I did not know about my car he's a great assistance!!!

I just wanted to say thank you to everyone who helped me purchase this beautiful vehicle. I am amazed things worked out so well and the purchase was so easy. I am learning something new about it everyday and that's exciting. Thanks again, I love my Q50.

Lon was extemely helpful going above an beyond explanation of features. He went with me to get a garage door opener, showed me how to operate iTuneswith my vehicle and offered his personal assistance any time I had additional questions.