Infiniti On Camelback

I would gladly recommend Infiniti on Camelback to anyone in search of a new Infininti. I think Lon explained everything well. I appreciate the support and it feels good knowing if I have a problem I have someone who will go out of their way to fix it.

Enjoyed my experience again at Infiniti on Camelback. Tom and Lon were both great! I really enjoyed learning about the new technology Lots of new cool stuff!

I LOVEmy car even more now that Lon came by to show me all the things this beauty can do!!! Lon took the time to show me so many features that my q50 can do and i'm amazed at all the diffrent things my new car can do for me!! Most importantly, Lon never rushed through anything and made sure I understood and felt comfortable using all the new features!!! Thank you Lon for taking the trip to Maricopia for us!

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  The business had done everything as promised in the resolution.

Regards,

This is the fourth vehicle we have purchased with Infiniti on Camelback and once again they exceeded expectations. I'm very busy and the worked around my schedule and brought everything to me. This is the way to by a car!

A company branch which keeps hidden all the details from customer. They finalised the deal price with me and then forced me to buy extended warranty that also way expensive than other companies. And said if you are not buying extended warranty , we are nt doing the deal. Wasted 2 trips to their place .

Lon W[redacted] did a phenomenal job explaining all of the technology in my new Infiniti Q 50 S. He was very knowledgeable, professional, precise and answered all my question. Lon really represented Infiniti on Camelback. I had an excellent experience working with him. Good times!

Lon W. came out from Inifinti Camelback to set me up with my new QX70. Lon is Infinti’s Technology Concierge and he is the ideal person for this job: technically capable, excellent communicator, poised, knowledgeable, friendly and exceedingly helpful. He was a big help in setting up the cool Inifinti gadgets and made driving my new QX70 even more fun than it was before he came.

PS: Lon took a call from a “high need” customer while I was with him, and did it in such a way as to keep both of us happy. I’m in sales myself, and I can tell you, that’s not easy to do.

This was a seamless experience where someone tells you they are going to do something and actually does it. I leased a Q50s Hybrid and James in sales, Michael in finance and Lon W[redacted] (who showed me how to do everything in the car) were all great.

I recently bought my first NEW car in 20 years. I owned my last car for almost 8 years but still not new. I always avoided the new car purchase struggle. I saw an advertised Infiniti JX35 at Infiniti on Camelback and called. My first encounter was with Ritisha and she made my first experience uncomplicated and no pressure. The existing vehicle didn't work but she took down what I wanted and said she would keep looking(no pressure). She contacted me a week or so later and said she might have what I wanted. My husband and I went in, she was with another customer and set us up with Mike M. so we wouldn't have to wait. Long story short we ended up choosing a 2015 QX60. It has been over a month and I am very pleased with our purchase. Just recently Lon visited, at our home, to show us how to work all the amazing amenities our new purchase had to offer. Lon was so patient and only confirmed we had made a great purchase. I have already made two referrals to the team at Infiniti on Camelback. Thank you for the experience[after so long...]. Keep up the great work.

This was the best car buying experience I have ever had. I was so anxious going into this experience due to a pushy car salesman in the past. I was immediately set at ease by [redacted], my salesman. He was kind, informative and never made me feel uneasy. [redacted] in finance really went to bat for me to get the best deal possible. She was so fantastic! Everyone that I met that day was super helpful and nice. [redacted], the general manager, offered for me to come back to have the car re-detailed because it was raining the day I got it. They even filled the gas tank again for me. [redacted] came out a week later or so and showed my husband and I how to work the computer system of the car. He was super helpful and patient!!! He is also coming back in a few weeks to clear up any other questions we might have. This is definitely the dealership to get a car from. I love my new Q50!!!!!!

I was a potential customer who had contact today with [redacted]. I made a call earlier to inquire about an xterra that I previously test drove and made an offer of 17k out the door. [redacted] called me today and said that if I were to come down today and commit to the purchase, the price would be 17.5k out the door. I showed up 15 minutes later ready to buy the car and was told that my out the door price was 20k. I confronted [redacted] about the misrepresentation of the out the door price and he denied that he made such an offer and said “we will part ways”.

I called to issue a formal complaint and spoke to [redacted] (manager?) and he proceeded to ask me what I thought he should do about it. I responded with either disciplinary action or honor the price that your sales employee offered.

I also emailed the listed general manager on their web site and have not received any response. After being lied to and treated with no professionalism I would like to inform the Revdex.com community of my experience.

I just wanted to say this was the best car buying experience I ever had. From start to finish the staff at Infiniti on Camelback took care of all my needs. I still walk outside and can't belive this is my car. I went for a used car and left with a 2015 q50!

Review: I purchased a 2009 Infiniti G37 from Infiniti on Camelback on Saturday October 26, 2013. When I left the dealership noticed that my breaks were squeaking and that I didn’t see the option to turn on my Bluetooth that the sales rep [redacted] borough had told me was a feature. On Sunday (the next day) I left a message for [redacted] to call me back about my concerns. Since I had left some items in the vehicle I had traded in and asked if I could talk to [redacted] or have someone to help me with my concerns. Several people asked me what I needed help with, after explaining to them they told me that breaks squeak and that is normal, but they would find someone to help. So after 30-45 minutes with no help and my issue being unresolved I left. 15 minutes after I left [redacted] called me back and said I would need to call the service department on Monday ( the next day) and set up an appointment for them to look at my breaks and that we would just take care of everything at the same time. I agreed.

I called back on Monday and spoke to a gentleman in the service department and explained the issues I was having with the breaks and the Bluetooth to him. At the end of that conversation we had an agreement that I would drop my car off during my lunch break at 11:30am and leaving with a rental car for the day because by the time I get off at 5pm all the technicians are off. After I hung up with him I called my insurance company to switch my insurance from my old vehicle to the new one. My insurance agent asked me if I would like him to see if he could try to get me a better deal through their lender. I agreed. He called me back after about an hour and told me that the vehicle I just purchased is only worth $22,583 and I paid $31,046.61. I pulled the Kelly blue book value and I confirmed that the car is work $22,583 in excellent condition. I called and asked to speak to a manager and was transferred to a voicemail. I left a message for [redacted] to call me back. [redacted] called back that night and after I expressed my concerns he said he would call me back the following day. The following day (Tuesday) came and left with no word from [redacted] or anyone with his company. I called 1st think Wednesday morning and spoke to [redacted], He told me that he had my paper work in front of him and gave me his word that he would call me by 10am that same day. I was ok with that. This is also the same day for my appointment with them to take my vehicle to get the brakes looked at, so I went to the dealership at 10:00am to drop my vehicle off and pick up the rental. When I got there the service man told me that I wasn’t in the system and that I needed to call back and schedule an appointment and that there were no loaner cars available anyway. After I explained to him that that was the 3rd time I had been up there with my concerns unaddressed and I wasn’t going to be able to keep coming back up there wasting my time he fit me into the schedule and gave me a rental car. I asked to speak to [redacted] because at this time it was 10:45am and I still hadn’t heard from him. They sent a sales consultant out by the name of [redacted] and refused to let me speak to a manager. I explained to [redacted] that I didn’t want to talk to him because he was limited to what he could do for me, he understood and I left.

When I came back that evening to pick up my vehicle from the service department I asked to speak to [redacted]. They told me that he would be right out. After a few moments a guy by the name of [redacted] came out to talk to me and during our conversation I expressed my concerns and that I was upset and felt like they were blowing me off and giving me the run around because it appeared as if [redacted] was avoiding me. He told me that “We both overpaid for the vehicles we purchased” he told me that they paid my trade off but tacked the negative equity on the end of my loan. After I told him that [redacted] told me that they were not doing that and they were paying my trade off completely and I was coming in with a clean slate he changed his story and said they did pay it off completely and I came in with a clean slate. I told him that it was obvious that I wasn’t going to be able to resolve the issue with him so I will Call corporate. He told me since I was going to call corporate there was nothing he could do for me anymore and I will need to deal with corporate and if corporate tells him to do anything he will, but if not there’s nothing he can do. At that point he refused to correct the Bluetooth issue as well.

The next day (Thursday 10/31/13) [redacted] called me and said that he was calling to see if they can put the Bluetooth in my vehicle. I explained that [redacted] said there was nothing they could do and that they couldn’t put Bluetooth in my vehicle because I was going to contact corporate. He said that is not the case and they are willing to put just a basic model (hands free phone calls only) in my vehicle and that it would be after market and not an Infiniti or an Infiniti like product. I didn’t want to agree to anything verbally so I told him that I needed everything in writing and it should have the cost to me, the product name and model # along with the features, because I want to make sure that we are clear on both ends as to what is being done. I also told him that I am not happy with them just putting the basic Bluetooth because that is not what the infinities have in them. he said he would call me right back and here it is Friday 11/01/13 and I have yet to hear from them.

I feel like I have been given the run around and they are avoiding me for a reason. I feel as if they are no longer concerned with this deal because they already have their money. I just want everyone to know how unprofessional this dealer has been.Desired Settlement: One of the following:

1) come down on the vehicle I have and put an infiniti brand bluetooth or better in my vehicle 2.) Give me my vehicle back and take theirs back 3.) Take back the G37 and give me an upgraded infiniti vehicle (new or used) and leave the purchase price (I already paid) as is.

Business

Response:

Dear Ms. [redacted]

Infiniti on Camelback has addressed Ms. [redacted]s concerns by having her bring in her G37 so that we could repair her brakes and install Bluetooth for her. We have also reviewed Ms. [redacted]s paperwork with her, and again explained all figures related to her purchase. We want our customer's to be happy and enjoy the products and service they receive from our store. We hope Ms[redacted] is satisfied with the work we preformed, and hope to have her as part of the Infiniti family for many years to come.

Please contact me directly should you have any further questions or concerns regarding this matter at ###-###-####.

Sincerely,

General Manager

Infiniti on Camelback

###-###-####

[redacted] just left our home after taking the time to thoroughly assist us with setting up our new Infiniti! He was EXTREMELY thorough in setting up our infiniti portal on our computer and explaining how to utilize it to meet our specific needs. We asked a lot of questions...of all kinds...and [redacted] very graciously took the time to answer every question. He has a pride in Infiniti that is infectious. We then spent time reviewing the features in the vehicle and it was extremely beneficial and helped us get comfortable with our new car. [redacted]'s expertise of Infiniti and his professionalism should be emulated. He set up our appointment and arrived on time and took our call in the evening hours when we had to reach him after arriving from work late. THANK YOU [redacted]!!!!

This business lacks integrity as well as any form of moral practice. They purposely post misleading advertisements, inflate their prices in person, and will outright lie. We recently found a vehicle for a listed price on-line, called and confirmed the price, and made an appointment for a test drive. During the test drive, we confirmed the price again. We told the sales person that we would buy the vehicle for their represented price, plus appropriate taxes and licensing. We did not attempt to haggle, or lower the price; we felt that what the business was selling their vehicle for was a fair price. Once we sat down, the sales person stated she knew we really liked the vehicle so she was going to talk with her manager. She returned a short time later with an “out the door” price $10,000 dollars higher then what they had told us through their on-line advertisements and in-person. We spoke to the sales manager, [redacted]. [redacted], who outright lied to us. He proceeded to displace blame, and manufacture prices. The original advertisement also magically increased during his sales pitch. He attempted to haggle prices, despite the fact that we wanted to pay them their FULL advertised price, which we were told over the phone, and in-person. [redacted]’s behavior and the conduct of this business is hard to comprehend. Their unethical tactics, and bait-and switch behavior brings to fruition every consumers fear in purchasing a vehicle from a dealership. My experience with this business has caused me to write the first negative review of my life. Please be stewards of your finances and spend your hard-earned money at a business that maintains integrity.

The experience we had at Infiniti on Camelback was filled with respect, honesty, and was refreshingly straight forward. Unlike some of the other dealers we shopped at before coming here, the people actually listened to us and made sure we left with exactly what we wanted at a price we could afford. Thanks again Infiniti On Camelback for all your hard work.

Lon was extemely helpful going above an beyond explanation of features. He went with me to get a garage door opener, showed me how to operate iTuneswith my vehicle and offered his personal assistance any time I had additional questions.

I just wanted to say thank you to everyone who helped me purchase this beautiful vehicle. I am amazed things worked out so well and the purchase was so easy. I am learning something new about it everyday and that's exciting. Thanks again, I love my Q50.

First I was nervous when my Mom and Dad had me meet with Lon because I am young but I'm the tech guy in the house lol. He didn't care that I couldn't even drive yet he treated me like I was the owner. Lon was a helpful helper, he taught me a lot of things I did not know about my car he's a great assistance!!!