Infiniti On Camelback

The experience we had at Infiniti on Camelback was filled with respect, honesty, and was refreshingly straight forward. Unlike some of the other dealers we shopped at before coming here, the people actually listened to us and made sure we left with exactly what we wanted at a price we could afford. Thanks again Infiniti On Camelback for all your hard work.

I new they offered this service for New Cars but they actually extended it to my used car perchase with no hesitation.I came back in and Lon did an incredible job helping me understand all the functions of my car. Lon is extremely professional and incredibly knowledgeable. He told me to call him if I needed anything. You just don't see this type of service anymore!

We just had Lon W[redacted] visit for the technical set-up and training... very good! Thank you! We now can utilize our car to the fullest. Great job.

EXTREMLY HELPFUL. VERY KNOWLEDGABLE. EASY TO LEARN WHAT I DIDNT KNOW AND LON HAS SO MUCH PATIENCE I DID NOT FEEL PRESURRED TO UNDERSTAND EVERY THING THE FIRST TIME.
LON GAVE ME HIS PHONE NUMBER TO CALL HIM BEFORE WE EVEN MET. HE SAID I YOU HAVE ANY QUESTIONS, CALL ME ANY TIME.

This was the most phenomenal training experience I ever had after buying a new car. Lon W[redacted] was patient and very experienced with the cars functions. This is my 3rd Infiniti and the first time this personal training venue aS offered to me. I will now be an Infiniti owner forever! Thanks Lon and Camelback Infiniti!

We dealt with [redacted]. He was courteous, professional , and played no games. The entire process was quick and painless. Shopping for vehicle is one of my least favorite things to do, but this was by far the best experience we've ever had.

This is the first Infiniti store to get the new Q50 Red Sport. I called and made an appointment specifically stating I would like to test drive the new model. Upon arrival they wouldn't let me drive the car without a commitment to purchase the vehicle! (because the first owner doesn't want miles on his car) Heaven forbid I put 6 miles on the thing before forking out $60,000 for the car. I am a current Q50 Hybrid owner (purchased one of the first ones in the state back in 2013), a qualified buyer, and genuinely interested in the vehicle and they wouldn't even offer the courtesy of turning the thing on if I didn't work out numbers and agree to buy beforehand.

These guys need to go back to Van Tuyl training and learn the steps of the sale! Meet and Greet, Fact Finding, Trade Appraisal and DEMONSTRATION DRIVE.

Just last week I purchased a new 2015 Q50a. This is my fifth Infiniti, and I believe that should speak volumes in itself. I LOVE this vehicle, it basically sells itself. I have been a customer of the service department at Infiniti on Camelback for a couple of years now, but I had never purchased through them until now. I honestly had the best experience! From start to finish, I was taken care of impeccably. I was treated with the utmost respect, and as a female, that means the world. I had a terrific sales person named Tom Daniels, Thank You Tom! And Mike, thank you for your patience, going over information and working with me. And lastly, Lon Williams- who came out to my home, spent one hour with me, set up all the computer data and went over all the features to my new Infiniti. Talk about customer service!!! Thank you gentlemen! I appreciate all that you did to make this an amazing experience!

Lon was super patient explaining every little button and menu to me and showing me tips and tricks. Now I can really make use of all my card features!

I purchased a used 2014 Infiniti Q50 in May 2015, and my total experience was very pleasant. My sales person was [redacted], who was very professional and helpful. My finance manager was [redacted] who took his time explaining to me the process and the warranty plan. After having the car for one evening I noticed a scratch on the hood and called Mr. [redacted]. He told me not to worry and set me up an appt with the service department and my service consultant [redacted]. [redacted] was there to greet me and even had a loaner car waiting for me. He took care of all my concerns. Finally I was also scheduled with the Client loyalty manager [redacted]. [redacted] was scheduled to teach me how to use my new car and all its fabulous features: navigation, backup camera, SXM, audio and much more. It was an hour visit and well worth ever minute. I learned so much. So thank you to everyone at Infiniti on Camelback , this place really knows how to treat their clients.. I will be recommending all my friends and family to go see [redacted] and buy a new or used car today.. [redacted]

Great experience with the team at Infiniti on Camelback ! We leased a new Q50a and love it, the process was fast and easy and the people there were professional and efficient. It was a really easy and fast experience. They even sent a manager to our house to teach us how to use the amazing electronics in our new Q50a and Lon Williams had to put up with our silly questions for 2 hours, he was patient and polite ! I would recommend this dealership and their team to anybody.

Lon Williams is a skilled educator & couldn't have been more patient & thorough as he guided us through the impressive array of tools regarding navigation, phone usage & sound system choices on our new QX70 purchased at Infinity Camelback. We especially appreciated that he came to our home to tutor us. This after purchase hand holding has certainly set a very high bar amongst auto dealerships. Kat & John

The guy came to the house to teach me how to use my new Infiniti. This was a very helpful experience! I learned a lot about how to use all the things and gadgets and the neat features of my new car. This was so helpful! If the guy hadn't come out I wouldn't have known that my car could do so much.

I don't write reviews often but my experience with Lon was fantastic. He took the time to explain all the features of the car and was very patient with all my questions. My husband and I enjoyed the training and we appreciate Lon's willingness to assist us anytime needed. Lon is very friendly and approachable and knows his stuff.

By far the best dealership I've had the opportunity to work with. They stand by their product and their customers. They don't forget you after the sale is complete and the service department is always willing to go the extra mile. Lon Williams is so knowledgeable a every option that comes with u our car and is always willing to show you how it all works even months after the sale has taken place. They never shut the door in hopes you will remain a customer in the future. To me that's the most important aspect.

Review: I own an infinity fx 35 and the veicle caught on fire on its own and called infinity corporate and filled a claim.

they told me it was going to be inspected, and if it was a manufactors defect I was going to be reembursed, it has been 6 weeks and they just sent me a letter in the mail that they were not going to do anything about it!..

I asked for a copy of the inspection paper or what was done, and told me they could not provide me with any information or what the cause of the fire was.. so my car just sat there for 6 weeks and dint do anythingDesired Settlement: I want to know what was done to my car and why it caught on fire the way it did... I have 3 kids and they are always in the car with me and I need to know what happend because lord for bid I keep driving it with my fam being inside the car..

Business

Response:

This matter has been addressed by Nissan/Infiniti and the Cause and Origin investigation determined the fire was from an outside source. Infiniti on Camelback only received the vehicle for an inspection at the request of the manufacturer and the vehicle was not sold or serviced by the dealership. The customer should address her concerns to Nissan/Infiniti as the manufacturer or her insurance company as the insurer of the vehicle. The contact for Nissan/Infiniti is [redacted], Incident Investigation. [redacted].

Review: I purchased a vehicle from infiniti on camelback on 10/26/13 and was told among other things that the vehicle had bluetooth in it. After I purchased the vehicle I asked them if they could help me connect my phone to the bluetooth system in the vehicle because I couldnt figure out how to do it. During the processes of trying to help me connect the bluetooth the service technician discovered that the vehicle didnt have bluetooth. several people ([redacted], [redacted], [redacted] and [redacted]) I spoke to at the dealership agreed to install a bluetooth in the vehicle after going back and fourth with them for a month. Once the bluetooth was installed we discovered that it didnt work and wouldnt connect to my phone so [redacted] (a manager at the dealership) said he will have it fixed when I brought my vehicle back in for the 4th time for the breaks to be fixed. I made several attempts to bring my vehicle back in to have the bluetooth & breaks fixed but instead they told me to take it to another infiniti dealership to have the breaks fixed since they couldnt fix them. Infiniti of Scottsdale was great and fixed the break issue. its now been 3 months since I've purchased the vehicle and the bluetooth still doesnt work and now [redacted] and [redacted] who is the owner of the dealership are not responding to my calls regarding the bluetooth. I have reached out to the both of them several times with no response from either of them. I would NOT recomend this dealership to anyone being that its too difficult to get results from them and they are liars. They also told me that I was coming into the loan with NO negative equity but according to both Jason who is another manager at the dealership and the lender of this loan (vantage west credit union) I came in with $2000.00 of negative equity. The salesman brent buroff told me clearly several times during the sale that I WASNT coming in with negative equity but now the dealership refuses to come to an agreement with me on this. I asked for $2000.00, my breaks to be fixed and a functional bluetooth system to be installed in my vehicle and they refused. They offerd $1000.00 of hush money. They want me to agree to that and sign a form saying they fixed all the issues and I will take the $1000.00 and not file another Revdex.com complaint or talk bad about them. I told them I wouldnt sign or agree to anything until ALL issues are corrected. Since I wont sign or agree to anything they refused to fix any of the issues. They didnt fix the breaks, they havnet said anything else about the $1000.00 or fixed the bluetooth. ALL credit is due to Infiniti of Scottsdale for fixing my breaks.Desired Settlement: 1.) $2000.00 check and a functional bluetooth along with an appropriate and genuine apology 2.) To get out of this deal along with an appropriate and genuine apology

Business

Response:

Dear Ms. Nock:

After receiving the letter from your organization, Ms. [redacted] was contacted to make arrangements to re-explain how to use the aftermarket Bluetooth that she requested to have installed in her vehicle. We were happy to contact the installers to make sure the customer was fully aware of the features that her Bluetooth has available if used properly. This unit was installed per the customer's request, and does come with a manufacture's warranty should she have any problems with the unit.

Ms. [redacted]'s request for compensation was addressed the last time she sent a letter into your organization. She was told that Infiniti on Camelback was willing to offer her $1000.00, due to the inconvenience of having to have repairs completed on the vehicle after delivery. Infiniti addressed the concerns with her vehicle and made the necessary repairs. The money being extended to the customer was simply a goodwill gesture offered in hopes of settling any/all customer service issues stemming from her purchase of her vehicle in an attempt to move forward and continue a mutually beneficial relationship with one another. Ms. [redacted] declined taking the check that was offered to her at that time. If she would like to claim the $1000.00 that was originally offered to her, we are happy to make the necessary arrangements to have a check and settlement agreement redrafted.

Please let me know if you have any further questions or concerns regarding this matter at ###-###-####.

Sincerely,

General Manager

Infiniti on Camelback

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Review: We came to Infiniti specifically to drive a 2004 Lincoln Navigator. We asked some questions on the phone regarding the vehicle, and were told what we wanted to hear. I.e.) us "has the air suspension been replaced on the vehicle?" [redacted] at Infiniti "yes I remember looking at it and it has been replaced" so we drove the 45 min to Infiniti. We got there and right away noticed the suspension had NOT been replaced. We brought it up and [redacted] back tracked. We turned the car on and there was a loud noise which he couldn't tell us what it was, then there was a constant loud gear grinding in the side view mirror. We were told that they were going to send the car to a Lincoln dealership to get the issues fixed.The asking price was $9500. So we said we wanted the deal with $10,000 out the door (tax, title, license, fees included in that price). [redacted] spoke to his manager and said that the car was priced "as is"!! So all of a sudden now they had no intention of getting it fixed as we were told they were. Then [redacted] tells us, verbatim, "my manager isn't happy about the $10,000 out the door price but he will do it since you are agreeing to take the car "as is". So at $10,000 out the door do we have a deal on the purchase of the vehicle?" We told him we needed to do some research on the cost of fixing the issues in the car and we would get back with them the following morning. (This was 8:30pm close of business 7/19). We contacted [redacted] the next morning and told him we wanted to do the deal at $10,000 out the door. He said he would talk to his manager and call us back. He called us back and said that the price is now $11,400 out the door. We couldn't believe what we were hearing. He said that was the best they could do. We requested to speak to a manager. This was a different sales manager than last evening. He, [redacted] sales manager, said $11,400 was the best he would do regardless of the deal we were offered last night.Desired Settlement: We would like Infiniti to stand behind and honor their agreement of $10,000 out the door price since we are taking a car "as is" even when we were told they were going to have a Lincoln dealership fix the issues.

We were "bait and switched" and this is extremely unfair and unethical.

All we want is the vehicle at the price of $10,000 out the door as was agreed upon.

Business

Response:

Dear Ms. Glass:

Infiniti on Camelback’s 2004 Lincoln Navigator was priced as an internet special at $9500.00 plus fees which would include paint protection, tax, title, licensing, and dealer DOC fees. When [redacted] visted our dealership on July 20th, 2014, he spent time not only looking over the vehicle, but also spent time working purchase figures with one of our sales representatives. [redacted] would not commit to numbers on the vehicle during his visit. Before the customer left the dealership without buying the unit he had come in to see, our sales representative asked [redacted] if he would commit to purchase that night if he could speak to his manager about possibly waiving the paint protection to get him closer to the $10,000 out the door price he was hoping for. The customer said that he would not purchase anything that night regardless of the price we offered. When [redacted] called back the following business day to commit to purchasing the vehicle if it could be sold for $10,000 out the door, we explained to him that paying the fees were not optional. We told him with those fees included, the vehicle would be around $11,400, ensuring that his state tax, title, licensing, and DOC fees were paid. Unhappy with these figures, the customer submitted a complaint to your organization.

After we received your letter, [redacted] was contacted by our Executive Manager, [redacted], to re-explain the offer which was presented to him when he visited our store on July 20th. Justin reviewed that there were no finalized offers made, as the customer was very clear that he would not commit to purchasing with our store regardless of price. Respecting his wishes, we were not given an opportunity that evening to finish negotiating numbers on the Navigator. While we would love an opportunity to sell [redacted] a vehicle for the price range he is looking to stay within, we would have to find a vehicle that would come to an out the door figure leaving enough room to cover the customer’s tax, title, licensing, and DOC fee.

We have including a copy of the paper used during negotiation with [redacted] to keep with our records. Please let me know if there is anything I can further assist you with in regards to this matter.

Sincerely,

Managing Partner

Infiniti on Camelback

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Consumer

Response:

I have reviewed the response made by the Infinity on Camelback in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. The dealership can spin this whichever way they like to make it sound like they are out for the customers best interest but, the fact remains, my wife and I know what we heard from the salesman that he could do the offer 10k out the door but the manager wouldn't like it, and nothing will change that. Because of the existing issues with the vehicle is why we wanted to "sleep on the offer" to figure out what the cost would be for us the fix the issues since Infinity on Camelback said they would not(but initially the salesman stated they would bring the vehicle to a Lincoln dealership and have it repaired)

Review: Infinity on Camelback's 3 month warranty covers the engine and any issues that shall arise within that period so that they ensure they sold a safe car. So far, my 2007 [redacted] has had two separate issues. One with the TPM sensors which they resolved, and the most recent with the spark plugs. While the issue is unclear, the vehicle's Service Due warning light came on a few days ago and is still on. I called the company to see if they can address the issue and also to ensure it was covered under warranty.

I left [redacted] in the Financing department a voicemail with no response. I also contacted [redacted] in the Service department and he has not called me back with even an answer.

They should honor their services. As a side note, the salesman [redacted] and others promised me free details as long as I own the vehicle. The initial detail was not done on the vehicle and hasn't been even though I took it to get the service on 3 different occasions.

This is not best business practice and is also a poor display of customer service.Desired Settlement: Service of vehicle to ensure all issues and service needs are fixed efficiently.

A full service detail of the vehicle including cleaning the interior, underneath the seats, cleaning the leather including the scuff marks.

Only asking for what should be taken care of initially and through warranty.

Business

Response:

To Whom It May Concern:Mr. [redacted] was contacted by our Executive Manager, [redacted], to discuss the concerns he had regarding his recently purchased 2007 [redacted]. The customer was concerned about his vehicle needing a spark plur repair, which he felt should be covered under warranty. It was explained to the customer that the 3 month/ 3,000 mile warranty provided by the dealership on pre-owned vehicles covers mechanical parts needed to pass state safety and emission standards, and is not a traditional bumper-to-bumper warranty. Purchasing pre-owned vehicles deliver huge savings for the customers, but will at times their will be repairs needed from normal wear and tear that occurs on any vehicle that is more than a few years old. As we apprecaite Mr. [redacted]'s business and want him to be satisfied with the service he recevies from our store, we agreed to replace the customers spark plugs as a goodwill gesture. While the vehicle was in for this service, we also completed a through detail on Mr. [redacted]'s vehicle which he had mentioned the sales representative promised him.During the phone call with Mr. [redacted], [redacted] also discovered that Mr. [redacted] did not want to pruchase [redacted] on his vehicle even though he had included it in his purchase in August. Since the customer had not used the service, [redacted] refunded the $599.00 in a check to the customer. [redacted] has encouraged Mr. [redacted] to call him with any future needs or concerns, as we want the customer to remain part of the Infiniti on Camelback family for many years to come.Please contact our Executive Manager, [redacted], with any other questions or concersn regarding this matter at [redacted].Sincerely,Travis Holt Managing ParterInfiniti on [email protected]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. The business had done everything as promised in the resolution.

Regards,