Inflection Point Systems

yes I I got everything thanks for your help
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Our Service Director has already been in contact with the customer and a refund has been issued.

Have forwarded the information to our Sales Management team of this location, including our Campus Director, to contact the customer and resolve the situation.

I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

Customer originally came in and looked at a Subaru with Eye Sight which does have braking assistance.  When presented with the price of such a car the customer chose a vehicle without this technology.  Customer had an accident where he rear ended someone on the Parkway.  We offered to...

assist the customer with paying his deductible if he had the work done at a #1 Cochran collision center.  Upon completion of the work, the customer did not have to pay his deductible due to being involved with another customer of AllState insurance.    We feel we have addressed this situation completely.Dirk H[redacted]

Certainly apologize for the lack of contact.  I have forwarded the information to our Campus Director of that facility - Mr. Oscar N[redacted] - and have asked him to be in touch.  Dirk H[redacted]

#1 Cochran has paid the customer $400 for the disposition fee and $150 for the key fob.  As far as the vehicle, the car had multiple scratches, dings and a passenger mirror held on by electrical tape - at no point would we state that their is not responsibility on the part of the owner for such damage.  We feel we have acted in good faith and we cannot control the condition of the vehicle while in the ownership of someone else.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.#1 Cochran has actually charged the air conditioning system with refrigerant/dye 3 times in the last 4 weeks.  During the second recharge, temperatures were in the high 60's and low 70's and the air conditioning never worked and the system lost its charge.  The #1 Cochran service rep concluded that since the dye leaked out and did not show up on any of the visible air conditioning system components the only possible area of the leak(s) would be the front and/or rear evaporators.  This matches what the previous owner's told them when they traded it in last November.  It's not fair to me to have to wait until warm weather before they can conclude what the problem is and make the repairs.  Also, they must clarify what " they are committed to minimally assist in the repairs" means.  That does not sound to me that they will make the repairs at their expense.  My position is that they are totally responsible for the cost of the repairs because they knew the air conditioner was "blown" when it was traded in last November and did not disclose this to me prior to my purchase.  This is a deceitful sales tactic that no reputable dealer should engage in or be allowed to get away with.Both salesmen knew that I needed an SUV with towing capabilities in order to tow my boat from North Carolina  by early April.  I definitely don't want to make the trip without air conditioning.    
Regards,[redacted]

On Dec 23, 2015, at 3:04 PM, Dirk H[redacted]> wrote:[redacted]  Please see below.  Customer was refunded about 2 weeks ago.   Thanks,Dirk On Wed, Dec 23, 2015 at 3:15 PM, TIMOTHY [redacted]> wrote:Actually  We...

were able to get it put into his checking account because he had paid for it separate on a credit card

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The new, 1 year and 20,000 mile warranty, that was given at no charge now comes with a $100 deductible. So while there is a warranty, it is not the one I purchased at the time of buying the car.Additionally, the issue is not "now there is a noise", this has always been the issue. Even when I picked up the car from Mazda the last time , the noise was still very noticeable: "2/12/16 - I ask the service manager (Paul was covering for Chris) to come out and listen, he clearly hears it and says that I will need to bring it back"If this was in fact a new issue, then I would simply take it to an Acura dealership to get it fixed and just eat the new $100 deductible. However, I have spent a lot of time on the phone with [redacted] and they will certainly deny it as a "pre-existing condition" meaning that this issue was discovered after my original warranty (incorrectly) expired and before the new warranty was issued.  This means that while Cochran did the multi point inspection to re-warranty the car, they reported to [redacted] that there was a noise hence the "pre-existing condition". This is confirmed by the fact that when I took the car back to [redacted] after the alternator was replaced, [redacted] attempted to put the pulleys through [redacted] under the newly issued warranty and was denied due to the "pre-existing condition"Regards,[redacted]

I have forwarded this information to our Campus Director - Tim F[redacted] - to be in contact with the customer and resolve this issue.Dirk H[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I would agree with you if this were the very first time I had brought my car about this issue specifically. I have Had issues with this vehicle since I purchased it. I have been having the back end noise since I purchased the vehicle. I have brought it to Cochran numerous times to be diagnosed. I have been told by Cochran technicians each time I brought it that nothing was wrong until I had my spouse bring it and the same noise I’ve been telling the technicians about was miraculously found. It baffles me that it took for a man to bring my vehicle for the noise to be found. The problem still was not resolved on that appointment. The sheer length of time to diagnose this problem is absolutely terrible. What you’re failing to do is take ownership that the ball was dropped on Cochran’s end. The problem should have been taken care of realistically prior to purchase. If your technicians really look at vehicle before putting them out for sale then this should have been found. However, when I brought it to Cochran the first time this should have been resolved in 2015 it should not still be a problem in 2017. This is what needs to be understood on the end of Cochran. The records of me bringing it about this and other things. There is no way I should have had all of these issues so very early into my purchase not been diagnosed by Cochran and then told its normal wear and tear. This issue has been ongoing.You made mention of the records without mentioning that I had to put a battery in the vehicle a few months after purchasing. Also I didn’t read anything about the window issues I brought it in for very shortly after purchasing that still to this day is an issue. I still do not have an owners manual. With all of the times I paid to have the diagnostic and being told nothing is wrong, I could have had this issue fixed a long time ago. The deductable for the ongoing back end issue needs to be covered by Cochran as this has been going on since I purchased the vehicle.
Regards,
[redacted]

The customer installed an aftermarket stereo in his car and drilled into part of the emissions system.  Our Service Advisor explained that this was not under warranty and we would have to remove his stereo to access that parts that he damaged.  The customer authorized the repair...

and was told we would not be reinstalling the stereo so nothing factory would be damaged again and he agreed.  Our Service Manager spoke to him yesterday about all this and explained I would not be refunding him for the repair but if there is a stalling issue or issue with the parts we installed that I would be more than happy to look at it.  Customer admits in his complaint that he damaged the car.  Again, if the performance of the car is due to the repair we made, we are more than happy to look at that aspect. Dirk H[redacted]

Customer brought the vehicle into us on Wednesday, May 17, and dropped off around 4:30 PM.  Customer made it very clear to us that he only wanted to pay for the initial diagnosis - which is one hour of a technician's time.  Any additional diagnosis time would be additional...

charge.  We also provided the customer - at no charge - the use of a loaner vehicle - to which the customer requested being able to keep it through the weekend even though the work would be completed the next day.  The work was completed on May 18th but we allowed the customer to keep the car an additional day which was May 19th.  We installed an amp probe to check for a parasitic drain.  Upon checking we found the draw from the amps to be in allowable amperages.  We then started removing fuses one by one to see if we could detect a particular component that would change the amperage - but were not able to locate.  Without further diagnostic approval time - we did suggest to the customer the ability to put a battery cut off switch on the cables as one option.  Further work would be tracing internal wiring and checking individually to find a source of potential draw.  In regards to the damages claimed - all this work was performed outside of the areas that the customer stated were damaged - as our work was under the hood of the car and the fuse box area.  There would be no reason we would be in or under the center console.I am sorry that we were not able to locate the draw on the battery within the initial diagnosis, but our limit for further research was instructed to us by the customer.Dirk H[redacted]

We guarantee our service and parts for 12 months or 12,000 miles - whichever comes first.  If an issue were to occur, it would do so in this time period.  Sincerely,Dirk H[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I will accept the terms from the business, but I have included attachments which provide proof that their response is still incorrect. Not quote was provided in the email from the service department at all. They did not just skip putting the parts quote in the email, their was no quote at all. The email from the service department shows nothing besides my tires and brakes being in perfect condition. There was no quote provided for the 40,000 mile inspection. I did request this service, but I was told that the price is different for each car for this service until the computer gives the read out based on the cars condition, at that time I would have expected to be contacted with the results and then provided a quote for service. Their customer service process is fraudulent. 
Regards,
[redacted]

Will have our Service Manager contact the customer ASAP to arrange for an appointment to have the vehicle relooked at. Dirk H[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

We spoke with the customer yesterday through email.  She sent us a copy of the invoice for the battery and we are refunding her the amount.  We are also in contact with Wells Fargo to straighten out the loan balance as it was paid in full by us on 9/5 and our records show receipted by...

Wells Fargo on 9/8

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I'm not willing to close the complaint until I receive the appraisal. Which is something I feel can be done either via email or phone. The vehicle has been in your shop numerous times over the last year. It's never been in an accident and according to the car fax you viewed it's worth $1500 over kbb. My phone number and email are in my records at #1 Cochran. I loon forward to hearing your appraisal. 
Regards,
[redacted]