Inflection Point Systems

Our Service Director – Kristen B [redacted] – will be contacting customer to have repairs done Thanks,

We have been in contact with the customer This vehicle certainly has created some challenges We will be refunding any monies paid by the customer and currently we are replacing the head gaskets We have provided the customer alternative transportation each timeDirk H***

We responded back to the customerHe has spoken to the appropriate parties at #Cochran and we have discussed the matter with him in person from our Sales Management team Lease deals are very specific and the customer knew of the issue with him being over his allotted lease mileage by more than 20,miles We are not able to negotiate these matters as the lease payment is bases on the residual value of the car based on time and miles There is no evidence of any commitment and the customer signed all papers related to this situation and is aware of his commitmentDirk H***

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

We did receive the information just this morning from the customer I have forwarded it to our Service Director who will be in contact with the customer to review the concerns.Dirk H***

Customer has been contacted by Tim F [redacted] - Campus Director - as of May 25th.Dirk H***

I apologize for the oversight and have instructed our store to refund the disputed amount today to the customer's request.Sincerely,Dirk H***#Cochran

Vehicle was purchased from our Lotoperation - which is a pre-auction site Condition of the vehicle passed the PA State & Emission inspection We replaced a rusted transmission pan for the customer at no cost This was in February If customer has other issues, we would be happy to evaluate.Dirk H***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below WRONG I guess nobody reads or hears what we are saying! Yes we did get the $refund back for the disposition fee NO, we did NOT get the key fob $refund back! And I'm not asking Cochran to "know about what condition other people's car is in" we were TOLD to bring it in for an inspection! We were NOT told it was only a "safety inspection"! We were told an inspection so we can purchase a NEW car Which when we did "make the agreement with GABE" the salesman, we, my wife and I, were told that the inspection was great, no charge for the inspection, and if you purchase this new car, all charges would be absorbed by Cochran! That is UNFAIR TO TELL US TO GET A SALE! THAT IS WHAT WE ARE STATING! SO PLEASE GET THE FACTS CORRECT Regards, [redacted]

The situation is being handled and addressed by the management team of our Robinson Collision Center directly with the customer Dirk H***#Cochran

Have reached out to our Robinson Campus Director - MsElaine C*** - as well as the salesperson to contact customer. My apologies for no one returning his phone calls.Dirk H***

As a courtesy to the customer and the insurance company involved we went as far as we could with our diagnosis with our mechanics and diagnostic tools on site. There are fault codes and history codes that indicate that this is likely an ongoing issue. We reached out to the insurance
company on her behalf and explained our findings, they instructed her to go seek service diagnosis and would pay if they could relate it to the loss. Attached is the fault codes and history codes we pulled from the vehicle as well as all notes from conversations in Profit Net. If this was something as simple as a TPM sensor it would never get past us. The “Engine light” was on because her vehicle was quarts low on oil which affected the camshaft position sensor. [01/12/09:AM / JAMES] FOR TPMS FOUND CODES CSENSOR FAULT (HISTORY) CSENSOR FAULT (HISTORY) CAUTO LERNING FAILURE (HISTORY) CSENSOR RADIO FREQUENCY CHANNEL FAILURE (HISTORY) CSENSOR RADIO FREQUENCY CHANNEL FAILURE (HISTORY) CCAN BUS OFF (HISTORY) ADVISED OWNER THAT THESE MAY NOT BE RELATED AS THE VEHICLE WAS HIT IN THE RF AND NO TPMS SENSORS WERE DAMAGED OR REPLACED. ADVISED OWNER THAT TIRE PRESSURE WERE OK AND THAT VEHICLE IS SAFE TO DRIVE AND THAT I WOULD SPEAK WITH INSURANCE COMPANY TO SEE IF THEY WOULD COVER DIAGNOSIS, REPAIR AND RENTALLEFT VM WITH INS CO--------------- [01/12/09:AM / JAMES] OWNER CALLED AFTER SHE PICKED VEHICLE UP THAT TPMS LIGHT CAME ON AND SES LIGHT CAME ON. SET UP APPOINTMENT FOR HER TO COME IN ON TUESDAY FOR DIAG. SES LIGHT WAS P"A" CAMSHAFT POS AND P"B" CAMSHAFT POS, FOUND OIL LOW AND VEHICLE ALMOST DUE FOR OIL CHANGE ADVISED OWNER TO HAVE OIL CHANGED- Thanks, Chris R*** Collision Ctr Manager

Customer had a rusting issue in the undercarriage of the vehicle. This repair ultimately required additional work to be done at our collision center which required a full replacement of the bushing along with recoating to prevent future rust. When we asked the customer to participate in
this repair - it was refused. In good will to the customer, #Cochran covered the expense which was around $- of which was not our responsibility but again, did as goodwill to the customer. The fact that the customer had to extend the use of the rental vehicle for a few additional days at around $200, but in lieu of us covering $we feel that our participation in this situation is more than fair

We were to send a check for $to customer. Has that not been received?

I would like to proceed with the following request especially to extend bumper to bumper warranty. Not sure if vehicle will be repaired accordingly as more issues have risen with vehicle upon repairs started This has been the most traumatic car buying experience ever. They
don't provide feedback, nor respond to my feedback requests. This is not the appropriate way of doing Business and treating consumersI purchased Certified Nissan Pathfinder vehicle on Friday, July 31st and only had the vehicle for days before having to bring it in for a new transmission and it is now August 31st, an entire month has past and my vehicle is still not repairedThe certification check was not done as stated on agreementFluid levels were empty, transmission defective, rear backup screen defective, gasket leakage, not detailed as promisedDealer has not responded to my requests regarding updates, just a read receipt of email confirmationI paid the vehicle in full, but have not been able to drive it since date of purchaseThe vehicle was sold to me and released with major safety concerns that were not addressed

Sorry for the delays - will have Jason C*** contact customer on Monday or Wednesday in regards to the work but also in respect to 4th of July holiday on Tuesday. Dirk H***

Customer did have an ignition switch recall performed in June 2014. As per the policy established by the National Highway Safety and Transportation during the recall process, this was covered by GM and the policy extended for months or 12,miles - whichever comes first. This is not
a decision by the dealership, but by GM and in compliance with NHTSA. The customer could contact GM directly at their Customer Care Center which she could find that information in her owner's manual. In order for the dealership to charge GM, the approval must come from GM - especially in regards to recall situations.Sincerely,Dirk H***

If customer has a diagnosis from an Acura dealer with the exact cause and concern of the noise, we would need to see that and the complete diagnosis

I have given this information to our Store Manager - MrBrett L*** and have instructed him to contact the customer. MrL*** can also be reached by the customer by calling *** ***Dirk H***

I have spoken to this customer prior. As everyone would know - the car dealership is not the bank nor do we carry the loan on the transaction. The only options the customer would have with funds through the dealership would be for ancillary products that were purchases - such as gap
insurance or extended warranty coverage. If the customer chose such products and would want to cancel them - thus not having such coverages - then they can do so at anytime and receive a pro-rated refund. However, paying off the car early does not come with any refunds from the dealer - only paying less interest over the course of the loan. Again - if the customer purchased ancillary products and would like to cancel them, that is a different perspective, but for any monies due to the loan of the vehicle - that would come from the lender, not the dealership