Innovate Auto Finance

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Revdex.com, We appreciate Ms***' feedback regarding her account with InnovateHer loan has been reviewed in detail and it her concerns are validWe have verified as well that a payment was made to Independent Dealers Advantage and should be applied to her loan. The information has been
updated and will be credited to her account shortly.Our apologies for any inconvenience this has caused. Regards, Innovate Auto Finance

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11551828, and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below
Regards,
*** ***
I have contacted the number times that was left and left a voicemail, waited hours and still no return phone call, no title, no original release of lien

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Mr***,Thank you for your feedbackYour complaint was being resolved at the time you filed this complaint with the Revdex.com. As of this morning, 9/21/a refund of $ck#*** has been mailed to you. The amount refunded is the overage from the payoff. If you do not receive
this check within business days, please contact our office immediately.We apologize for the delay in getting this overage refunded to you. Regards,Innovate Auto Finance

I did have a job and I sent them a copy of my check stub for the last day and the lady told me that those was receipts but those was may check stubs so she said I could not get the car back and I had dollars to catch up the pass dues

Mr***,We appreciate your patience while your account is being researched. The documents that you have submitted have been received and are still being researched in order to possibly credit your account for payments made to BAMA leasing prior to Innovate servicing your loan. Once
this issue has been resolvedThe Revdex.com will be updated with a response and you will be contacted by Jackie, the supervisor you spoke to on 9/1/17.We apologize for any inconvenience this delay has caused. Regards, Innovate Auto Finance

Complaint: ***
I am rejecting this response because:I have posted one example how they are not listed payments correctly Check #*** was in the amount of $and not $ See attached Check.. Please let me know if I need to screenshot all other checks to prove that they do practice inaccurate billing
Regards,
*** ***

Our apologies for the delay on this response. The issue regarding the incorrect VIN has been addressed. The loan administration / title department with Innovate has been in contact with the original dealer, Team HondaOn 11/our office received a call from the dealership indicating
the error was a mistake by the tag agencyThey offered to assist with getting this corrected and sent your title for the correctionFrom there, Team Honda was to get it correctedOn 11/25/our office received and electronic title showing the correction has been madeYou should not have any further issues as the dealership did get everything corrected.Sincerely, Innovate Auto Finance

Your complaint has been received and reviewed. Our records indicate that a letter was mailed to you on 7/15/that indicated your loan is now paid in fullIn addition to that you should be receiving a release of lien letterWhen loans are paid off the process time is around days
Your title was unfortunately overdue for us to receive it and that should've been explained to you. A request was sent to expedite the delivery and it has now been receivedThe title will be mailed out to you today and you should have it within the next few days Sincerely, Innovate Auto Finance

Ms***,Complaint ID# ***We regret to hear of your dissatisfaction with the handling of your loan. On 8/20/16, a welcome letter was mailed to you from Innovate Auto Finance advising that your loan would no longer be handled by TAG FinancialIn your complaint, you stated you’d
never been contacted by InnovateThe information that we received from TAG did not include any good contact informationIn addition, statements have also been sent to you monthly since August and our records don’t show we have received any return mailThe statements were mailed to *** *** *** *** ** ***Every attempt was made to contact you to cure the delinquency. Therefore, the vehicle was not stolen or taken without reasonOn 3/29/17, you contacted Innovate and spoke to a supervisor, ***She has provided you with the repossession agent’s contact information along with the information needed to redeem your vehicle and/or get your personal items. If you choose to redeem, please make sure you provide our office with all of the correct contact information for you.If you have any further concerns, please contact our office at ***. Regards, Innovate Auto Finance Regards, Innovate Auto Finance

Mr***, Your complaint has been reviewed and resolved with Innovate. Your loan needed a balance adjustment and that has been completedThe loan is now officially paid in fullOn 6/1/2016, a supervisor attempted to contact you to advise you of this resolution but was
unsuccessful. The title to your Chevrolet Malibu will be released next week.Our deepest apologizes for the inconvenience this has caused. Sincerely, Innovate Auto Finance

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10971163, and find that this resolution is satisfactory to me I am working with supervisor Armando to make sure that everything goes accordinglyI will have an update as soon as they provide me with the results from the accounting department thank you very much for assisting me in this matter

Ms***,Your complaint has been reviewed by Innovate. In reviewing the status of the loan, several attempts were made to resolve this account. The loan matured on 6/28/The last phone conversation was on 1/14/and at that time you advised that a payoff of $was in the mail
On 1/24/a payment was received through our phone system for $On 2/16/a statement was mailed out with the remaining balance. On 2/20/an email was received advising that a check was in the mail to InnovateOn 3/1/and 3/15/additional statements were mailed with the balance remaining. On 3/30/ a payoff was sent per your request and we also mailed one per this complaint on 4/19/16. Any numbers that were called would've been pulled from public information.There are no notes indicating that the correspondence mailed was returned as undeliverable as addressed. Innovate wants to help resolve this matter as soon as possible. If you don't receive the payoff that was mailed on the 19th, by Wednesday, April 27th please call our office to ensure we have the correct information on file.Regards,Innovate Auto Finance

Mr***,We value your business greatlyThank you for bringing your grievance to our attention. You are right to expect courteous, respectful and a professional staffWe are working towards increasing training at all levelsExperiencing lengthy hold times and not receiving return calls from
management is unacceptableOur Revdex.com score is indicative of our overall relationships with our customersWe regret to hear that you feel that it should be reevaluatedIf there is a specific issue or concern, we welcome you to let us know so that we can address and resolve it.We hope and invite you to continue doing business with Innovate. Regards, Innovate Auto Finance

Ms***,Thank you for your patience while your account was being reviewed by Innovate. Unfortunately, our office did not have an updated email address for you in order to send receipt confirmations after payments were madeThat information was updated on 8/22/and you should start
receiving confirmation emails going forward. Currently, our office is waiting for the receipts of payments made to the creditor so we can confirm all payments that you made have been credited to your accountPlease fax those receipts at your earliest convenience as those will aid in our investigation to resolve the delinquency issue.Regards, Innovate Auto Finance

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11503989, and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.The information in your response was wholly inaccurateThe car had been repaired by *** *** prior to the date in which you inquired it, it only needs an alternator to be %repairedSecondly the transmission could not have been observed by *** *** bc it had not been drove thanks to the lack of power due to a failed alternator that had not been fixed at the timeNonetheless there was no issue with the transmission PERIOD it was shifting perfectly in and out of gears when the alternator failed shortly before the error occurred that lead to the circuit box malfunctionLastly, I did not nor have I ever purchased a vehicle from *** ***It is unacceptable that any decision was made on the condition of the vehicle based on the heresay and inaccurate information presented by a vested third party organization who stands to make a sizable profit from the sale of the vehicleAnd was not independently investigated by innovate auto loans service inc. Regards,
*** ***

Ms***,Thank you for your patience while Innovate reviews your loan and complaint.Our office is still in the process of trying to resolve your refund issue. On 9/26/16, you spoke with a floor supervisor, *** ***. You were to provide a copy of your bank statement providing evidence of the payment being withdrawn twiceDocumentation was received but it was encrypted and we were unable to view it. As of 10/7/our office is still waiting for supporting documentation. Without that documentation we are not able to resolve your complaint.At your earliest convenience please email the necessary documentation to the attention of *** *** @ ***.Regards,Innovate Auto Finance

Ms*** Complaint ID # *** We regret to hear of your dissatisfaction with the handling of your loan by InnovateYour request has been fulfilled. The replacement refund check of $has been mailed to you via FEDEXThe tracking number is *** *** ***If you do not
receive this payment, please contact our office immediately at ***. Regards, Innovate Auto Finance