Instacart.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Hi Rosalyn,
Thank you for reaching out. When you placed your order on 1/5/18, you also signed up for a free trial of our Express membershipThis trial expired on 1/19/2018, since you didn't cancel the membership you were charged our FEE ($149) for the Express MembershipUnfortunately,
you recently disputed this charge so we will not be able to issue a refund unless the dispute is dropped and we are provided proof of thisPlease feel free to reach out to us directly via ***
Respectfully,

Hi Nacaarico,
Thank you for reaching out, I'm sorry to hear about your experienceWe have reached out to you directly via emailPlease feel free to direct any further issues or concerns to that email.
Respectfully,

Complaint: ***I am rejecting this response because:
THEY TOOK THE MONEY,
THEY NEVER GAVE IT BACK
ARE THEY NOT SEEING WHAT I SAID THE FIRST TIME ON THE ORIGINAL COMPLAINT
Sincerely,Darryl ***

Hi MrSamuel* ***
Thank you for reaching outWe have reached out to you directly via emailPlease feel free to direct any further issues or concerns to that email
Respectfully,

Hi ***,
Thank you for reaching outA refund was processed for *** on October 22ndPlease feel free to reach out to us directly if you have any unresolved issues or questions at ***
Thank you,

Hi Karen,
The email you received from our agent states "I do see the coupons you mentioned were added manually to this accountThe $USD credit you manually added on Mar 12:AM CDT and another $USD credit added on Mar which expires on March 24thI’ll be happy to get this fixed for you and refund you for the coupon amounts you have available on this accountPlease respond back with the account information where you placed the order from." The expiring coupon the agent was referring to is for the amount of $as statedThe $credit is still available on this account and the agent offered to refund you for this valuePlease reply to this email to further assist you with this resolution
Respectfully,

Complaint: ***I am rejecting this response because: the problem has not been resolved I attempted to log into my account several times and my account is still blockedInstacart has not corrected the issue
Above that I think I deserve a store credit for this inconvenience which they had promised me over the phone and never gave instead froze my account.Sincerely,*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Hi ***, Thank you for reaching outI'm so sorry that a manager never reached outI do see that you wrote a ticket that was forwarded over and since it was not responded to in an appropriate amount of time was automatically closedThat is completely unacceptableI am not able to provide you a
refund for the full order as the items were not all damaged, but I did go ahead and credit your account with $as well as free month of our Express membership giving you free deliveries of over $or moreAgain, this still does not make up for the poor service you were given, but I hope it helps! Please let me know if you need anything else

Hi ***,
Thank you for reaching out and providing this feedbackThe behavior of your shopper is extremely unacceptable and I apologize that your situation was not handled correctly and in a timely mannerWe do not want you to feel unsafe or worried when placing a grocery orderThis is
why we perform background checks on every shopperWe will be following up with this shopper and handling accordinglyIn the meantime, should you choose to place another order with us your order will not ever be shopped or delivered by this shopper again.
In hopes you are willing to give us another opportunity we have added a *** credit to your account immediately applicable on your next order with usAdditionally, we will be following up with the agents that handled when you first reached out to ensure that they understand how to handle these situations more appropriately.
Again, we are truly sorry for the experience you had and are working hard everyday to ensure a safe and happy communityIf there is anything else we can do please feel free to reach out at ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, Flavia*** ***

Complaint: ***I am rejecting this response because: I have followed up with your specialist department submitting verifiable information to have my account cleared in which it did and now I'm going through this all over againNo progress at allSincerely,*** ***

Hi Claudia,
Thank you for reaching outWe have reached out to you directly via emailPlease feel free to direct any further issues or concerns to that email.
Respectfully,

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Hi ***,
Thank you for reaching out and providing this informationWe have reviewed this instanceThe order was placed on June 30th at 5:pm EDT, the coupon was added to your Instacart Account on June 30th at 5:pm EDTWe have followed up with the previous agents and the agent handling
this matter was new at the time so we apologize for the overall experience and have since provided additional training to ensure that this agent is handling these matters accordinglyWe have issued a refund of $to your checking account/debit/credit cardWe release the funds immediately, however, dependent on your financial institution it may take up to 5-business days to see these funds released back into your accountIf there are any further issues, questions or concerns please feel free to email us at [email protected]
Respectfully,

Complaint: ***I am rejecting this response because:Their response was just another uninformative snub
They still haven't reactivated my account, nor provided any specific reason for why it was deactivated in the first place

We have reviewed the complaint from Ms***Based on her description of the order, I have identified the delayed charge and am issuing refund in full for the amount in disputeThe refund amount has been sent by our payment processor back to the Visa originally used for the transaction

Hi there, thank you for reaching outI sincerely apologize for all of the confusionThe agent you spoke to was correct, we are not able to deliver given those instructionsI did go ahead and refund the $late cancellation fee since you were not the one who cancelled the orderLet me know if
you need anything else!

Complaint: ***I am rejecting this response because:Sincerely,*** ***
This is not trueIt happened it Feb They did not unlock my account, nor did they give me a free month of deliveryThey are also giving my credit card company that's refuting it a hassleThis is their typical MOLook on their *** for *** *** and you will see they've done the same thing to other people as they have to meThey're a bunch of scam artists and liarsI should honestly put together a group lawsuit