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Instacart.com Reviews (183)

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Hi there. The email regarding the $149 charge and the Revdex.com request were submitted in 2/2017. However, the original email and free trial were given in August 2016 and you placed 5 orders during this month with free delivery. As stated earlier, I am more than happy to reinstate the account and refund the $149, but the dispute needs to be resolved before our transactions specialist can do this.

Hi Christopher,
Instacart works with retailers to offer you the same prices as those found in the physical store whenever possible. However, our retail partners set competitive pricing according to their business needs. This means that depending on the grocery store you’re shopping from, prices may be higher than those available in store. To view the pricing model for the store you are shopping with, please click View Pricing Policy/More Info beneath the retailer name. If you have further issues, questions or concerns please email us directly.
Respectfully,

Complaint: [redacted]I am rejecting this response because: issue is still not corrected. Not only is my account frozen but my husband as well. You tell me what information is needed from me in order to unblock my account. I will provide whatever is needed. Please fix problem.Sincerely,[redacted]

Hi [redacted], 
 
Thank you for reaching out and for sharing your experience. I sincerely apologize for any confusion around the service amount. I am seeing that the service amount on your order was refunded. If you wish to place another order there is the option to set the service amount...

to $0, although you will have to reset it on each order. You are also welcome to add a tip (if you would like) while placing the order or after the order has been delivered! If you have any additional questions about the service amount is or feedback on how better to promote transparency, we are always appreciative for feedback!
 
Thanks!

Hi [redacted], Thank you so much for reaching out. While we do have item markup prices in some of our stores, they should not be that high. I am reaching out to our catalog team to discuss the items that were in that order. I do see you were issued a refund in the amount of $22.11 so I am hoping that this...

resolution worked for you! As an additional token of apology (this service is supposed to save you time, not waste it) I have also applied a free delivery on your next order. Please let me know if there is anything else we can do to help!

Complaint[redacted]I am rejecting this response because:Sincerely,Karen[redacted]

Better...

Business Bureau:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Instacart isn't providing the full refund as was initially promised, however, they have provided a partial refund which is acceptable and have assured me that they've spoken to all of their agents who spoke with me during this issue. Honestly, I don't think I will use the service again in the future. 
Sincerely, [redacted]

Thank you for your response. I do understand your frustration and sincerely apologize. I will make sure to escalate that to our engineers and marketing departments. As a token of apology, I have applied a $10 credit to your account if you would like to use this on a future order. Please be aware that we will not be able to honor any other first time user coupons.

Hi Kari,
Thank you for reaching out. I'm sorry to hear about your experience. We have reached out to you directly via email. Please feel free to direct any further issues or concerns to that email.
Respectfully,

Hi Darryl, 
Thank you for reaching out. We have reached out to you directly via email. Please feel free to direct any further issues or concerns to that email. 
Respectfully,

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Complaint: [redacted]I am rejecting this response because: I attempted numerous times emailing and calling you guys to clear it up again and was prism used a call back 3 times and no call back still. So I'm at this point. To many circles you guys have me going throughSincerely,[redacted]

Hi [redacted], 
Thank you for reaching out so we could provide clarity. When you signed up for your Express Trial Membership to receive free delivery on your 2/10/18 order you were agreeing to the charge. Most paid services that offer a trial membership auto renew charging the customer if the trial...

is not canceled, this applies to us as well. I can see that a refund was initiated on February 25th, please allow 3-7 business days for your bank to release those funds back into your account. If you have any further questions, issues or concerns please feel free to reach out to us directly via [redacted].
Respectfully,

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, Kari [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
One additional point though is they still won’t tell me why a new account was closed with no warning  
Sincerely, [redacted]

Hi [redacted], 
Thank you for reaching out and allowing us an opportunity to review this. It appears there may have been an issue with your coupon applying, we do apologize for that inconvenience. I do see that you have already been issued a [redacted] refund for this order and you were not charged any...

delivery fees since you have a 1 year free trial of our Express Membership. Additionally, you have a [redacted] available credit immediately applicable on your next order with us that is over [redacted]. If you have any other issues questions or concerns please feel free to reach out to [redacted]
Respectfully,

Hi Jeffrey,
Thank you for sharing and apologies for the poor experience, again. I’m sorry to hear about the out of stock items on your recent order. We understand how disappointing out of stock items can be. Our Catalog Team is always working to get our inventory as up-to-date as possible while keeping track of frequently out of stock items. Keep in mind you are able to change the replacement selection for each item in the check-out stage. In the case of the items, the replacement selection was left as ‘Default Replacement’ which leaves it open for the shopper to select a replacement similar in flavor, health variety, size and/or brand. You can change this to 'No Replacement' in order to receive an immediate refund of the item. If you have further issues, questions or concerns please email us directly. 
Respectfully,

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me as long as they can refund me my money back.Sincerely, Claudia[redacted]

I am following up to a case that was closed. The ID is [redacted]. This customer was accidentally overcharged for a turkey as the shopper input the information correctly. However, she was immediately refunded to her card used at purchase and the final price was actually $2 less than the...

authorization was holding. This issue has been resolved and the customer has since ordered with us again using Publix. 
 
If you have any additional questions please feel free to reach out to me.
 
Thanks!

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