Instacart.com

Hi [redacted], 
Thank you for reaching out and allowing us an opportunity to investigate this matter. We have since done that and have emailed you directly. If there is anything else we can do please feel free to respond to that email or give us a call at ###-###-####. 
Respectfully,

Hi Crystal,
We reached out to you yesterday to confirm that, as per your request, we canceled and refunded the $149 dollars. You will see this amount reflected on your bank account in about 3-5 business days. We've also confirmed on this email, your account has been closed and you won't receive any future charges.
Respectfully,

Hi Samantha,
Thank you for reaching out. On your order instructions you had specifically written "Go through garage glass door is open. 4th floor 4029. txt if lost don't call or go through front doors". At 9:13 pm we sent you a push notification saying "Great news! Your Instacart order will be...

arriving shortly". At 9:19 pm, the shopper attempted to call you after following instructions. We sent you another push notification saying “Your Instacart order is here, but your shopper has been unable to get a hold of you. Can you please meet them outside?". The shopper send you a message then saying “I’m outside ur door”. At 9:22 pm shopper wrote again “Hi I have been knocking but nobody answers”. At 9:28 pm we cancelled your order. As per our cancellation policy, if we cannot locate you within ten minutes of your shoppers arrival at the time of delivery, we may cancel the order on your behalf. If this happens, you will be refunded for the order and charged a $15 fee. If you have further issues, questions or concerns please email us directly.
Respectfully,

Complaint: [redacted]I am rejecting this response because I went the route of trying to resolve the matter internally with your customer service...

team on three different occasions.
The account[redacted]" is the one referenced in the complaint, please look up this information for history in your systems.
Sincerely,Jeffrey[redacted]

Hi [redacted], Thank you so much for reaching out. I apologize for any confusion. I see you had the free trial on your account and entered your card information in the system. Once the trial expires, your card is automatically charged for the yearly Express. However, you are always welcome to cancel...

before the trial ends if you do not want to actually purchase the membership. I see the full amount of $149 was refunded. Please let me know if you are not seeing this and I would be happy to assist!

I am rejecting proposed resolution. Per the message Manuela from the company the credit expired 3/24/2018. Which is states to me that they will not credit my card.

Complaint: [redacted]I am rejecting this response because:They haven't given my refundSincerely,Darryl [redacted]

Hi Flavia,
Thank you for reaching out. We are sorry about your experience and to hear Instacart Express is not the right fit for your needs. We have canceled and refunded your Express membership at a prorated amount of $66. This refund will be processed by your bank within 5-10 business days.
If...

you have further issues questions or concerns please email us directly.
Respectfully,

Hi Reina,
Thank you for reaching out. After reviewing your order receipt and our web catalog prices, I can confirm to you all items are priced equally at the moment you search for them in our Instacart.com Costco store catalog and your order receipt we emailed to you which can be found under your...

account and order information.
Your email receipt specifically shows prices on every item. The price for The King Cheese Spirella Minis is $17.09 both in our catalog and your order receipt emailed to you. The price for the Kirkland Signature Organic Brown Eggs USDA Large Grade AA is $7.99 in both our catalog and your order receipt we emailed to you, as well. 
Instacart works with retailers to offer you the same prices as those found in the physical store whenever possible. However, our retail partners set competitive pricing according to their business needs. This means that depending on the grocery store you’re shopping from, prices may be higher than those available in store. To view the pricing model for the store you are shopping with, please click View Pricing Policy/More Info beneath the retailer name.
We have reached out to you directly via email. Please feel free to direct any further issues or concerns to that email. 
Respectfully,

Hi Patricia,
Thank you for reaching out. We have reached out to you directly via email. Please feel free to direct any further issues or concerns to that email. 
Respectfully,

Complaint: [redacted]I am rejecting this response because: I only received a refund of [redacted] for the corn.  I initially reported three missing items through your app.  Then I realized I had the corn so I called your customer service to clarify that I was only missing two items.  I believe your employee cancelled the wrong refund request.  I am looking to be refunded for the sausage and beef patties I did not receive.  Sine the sausage and corn were about the same price, I really only want to be refunded for the beef patties.  Sincerely,[redacted]

Hi Darryl,
We apologize for the wait and appreciate your patience. Someone on our Transactions team has reached out to you. Please respond directly to that email.
Respectfully,

Complaint: [redacted]    I am rejecting this response because:i think Instacart is purchasing groceries from Foodlion and re-billing their customers for the groceries at a   profit plus service fees and tip.I should be able to purchase groceries directly from Foodlion(with my card)and pay Instacart for delivery.Is your system legal in Virginia.
*.Taylor

Hi [redacted], 
Thank you for reaching back out. You have been refunded for the corn, patties and sausage on August 11th. If there is anything else we can do please feel free to call us at ###-###-#### or email in at [redacted]. 
Respectfully,

We have reviewed this complaint and have reactivated the account as of today, Feb 27th.

Hi Mallory,
Thank you for reaching out. We have reached out to you directly via email. Please feel free to direct any further issues or concerns to that email. 
Respectfully,

Complaint: [redacted]I am rejecting this response because:
The only email I received was a word for word copy of the same bogus fraud notification that was sent twice before.
None of my questions or concerns were addressed, nor did Instacart take the time to send a real reply rather than a canned response.
In addition, my account is still deactivated and my orders are still cancelled.

Complaint: [redacted]I am rejecting this response because:First of all, I filed this report because I have already previously spoken with this company and they are constantly telling me that my bank account statement is wrong. I've sent you guys a copy of my statement also and your referring me to them and they are telling me the same thing can I have some help with this situation please.!!!!!Sincerely, Darryl [redacted]Darryl [redacted]

Hi Karen,
Thank you for reaching out. We have reached out to you directly via email. Please feel free to direct any further issues or concerns to that email. 
Respectfully,

Complaint: [redacted]I am rejecting this response because:
They are basically saying "well technically 30% falls under the umbrella 15% or more." That is grossly misleading.
Sincerely,[redacted]