Instacart.com

Hi ***, Thank you for reaching outI will definitely notify the shopper of the mistake for training purposesSince you were offered a resolution, but were not satisfied with that, may I ask what I can do to help from here?

Hi Michelle,
Thank you for sharing and apologies for the poor experienceThis is definitely not the service experience we aim to provide
I was able to look into this for you and issued you a refund of the $taxed incorrectly on 04/Refunds are reflected in your bank account in about 3-
business daysIn the case of the order from March 4th, I've issued you credit in the amount of $for the cold and frozen items affectedIf you have further issues, questions or concerns please email us directly
Thank you for your patience
Respectfully,

Hi Darryl,
We have reached out to you directly via email once morePlease follow up with the requested information in order to further assist you.Respectfully,

I am following up to a case that was closedThe ID is ***This customer was definitely in the right regarding being a few dollars overcharged due to the weight of itemsWhile items like meat and seafood should be weighted almost exactly correctly (as they are weighted and stickered at
the counter), produce items are a bit harder to get 100% correct due to the variability of scales in storeThere is a blurb regarding how in-store pricing works and how was cannot guarantee exact accuracySince the groceries are paid for by Instacart with our own credit/debit cards, Instacart keeps those receipts for their own recordThis customer was given a delivery credit as well as a credit for $which is the amount they were overcharged for
If you have any additional questions please feel free to reach out to me
Thanks!

Hi Cecily,
Thank you for sharing and we apologize for any confusion. When you place an order, we show you the anticipated charge for your items, including estimated taxes and feesAny approved changes to your order during shopping can update the final total in your order receipt. An
“Adjustment Charge” on your delivery receipt means the final item charge, after any order changes, added items, replacement items, out of stock/refunded items, weight adjustments and special requests was higher than the original authorization holdThis will appear as an additional charge line item on your card statement.
We've issued you credit in the amount of $for the expired items
If you have further issues questions or concerns please email us directly
Respectfully,

Complaint: ***I am rejecting this response because: That is true on direction BUT the door to the main building IS LOCKED unless I let you inThat is clearly written I HAVE TO LET YOU INSecond I was home, Third Istacart sent me a message telling me the order was cancelled due to weather! I will not and my bank will not honor the $fee they are trying to steal from meIf this is not resolved this way I will have to seek alternate options.
Sincerely,Samantha ***

This customer has been contacted and the policy regarding alcohol delivery explainedThey have been assured that the information is securely stored and is necessary information to provide to the retailer providing the alcohol

Complaint: ***I am rejecting this response because:
I never had a free trial in August of That is a lieSo there was nothing to "renew"I did a free trial in Febof So a "pro-rated refund" will not workI tried to contact them days into the trial when they charged my cardThey said they wouldn't charge it for days, which was a lieI tried to work it out through them and they failed, so I let my credit card *** handle itThe money better be refunded and not refutedLook at their *** page and you will see many people have had the same problem as myself: *** I have only contacted the Revdex.com one other time, so you can see my problems with them are very serious.Sincerely,*** ***

I am following up to a case that was closedThe ID is ***This customer has placed a total of orders with us, not including the one that was cancelledShe tried to apply different first time user coupons, the 1st of which was applied to her 1st order successfullyThe 2nd she tried
to use on her 4th order and the system declined it as it was for new customer onlyShe was notified of this when she called.
If you have any additional questions please feel free to reach out to me
Thanks!

Hi ***, Thank you for reaching out usI'm very sorry to hear that it has taken this long to get the $back to youI see that you disputed the charge, in the amount of $149, with your bankThis resulted in your account being marked as fradulent in our systemWhen an account is marked as
fradulent, we are not able to process refunds to the cardI checked with our Transactions Specialist and it appears that you bank plans to get back to us on August 8, Once a dispute is created the bank takes back the funds and at this time the bank still holds the funds and we can't refund youIf you are looking to resolve this before that date, please contact your bank to drop the dispute so we can refund you at that time

This customer wrote to us back in August regarding a complaint about her Express membership not applying and said she was charged $This charge was nowhere to be found and the customer was given a month of the membership at no charge as an apology for the confusion.The membership renewed
itself in February of 2017, although we are not sure if this was done by the customer or by an error in our systemEither way, the customer never reached out to Instacart regarding this new charge and instead disputed it with her bankFor any customer that disputes a charge, their account is automatically suspended to make sure that there is nothing fraudulent going onIf the customer drops the dispute, Instacart would be more than happy to unblock the account and refund the customer at a prorated rate

My name is *** and I am with Instacart's Trust & Safety TeamI am following up to a case that was closedThe ID is ***I have relayed the information concerning the broken unsubscribe button to our engineersIn the meantime, I deactivated the customers account so that she
will not receive any other emailsWe can definetely reactivate the account and turn off marketing emails if the customer prefers!
If you have any additional questions please feel free to reach out to me
Thanks!

Complaint: ***I am rejecting this response because:
They still haven't given my refund even though I sent them a copy of my bank statementSincerely,Darryl ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Hi Chris, 
Thank you for reaching out. We have reached out to you directly via email. Please feel free to direct any further issues or concerns to that email. 
Respectfully,

Hi James,
The account has been placed on hold until further notice. You've made 7 orders under the subscription which is 6 months old. We've refunded $74.79 based on usage. This refund will be reflected on your bank account in about 5-7 business days.
Respectfully,

We apologize the experience in ordering was not to your satisfaction. At the time the order was placed we had insufficient information to confirm that the order was valid based on the content of the order and the location to which it was requested.

Hi [redacted], 
Thank you for reaching out to us. I was able to pull up your account and it looks like it was flagged as potentially fradulent by our 3rd part system. A refund for your order was processed immediately. However, I still definitely want to look further into this. If you could email...

us at [redacted] with the subject line, "Please forward to Transactions Specialist" we can definitely look into this issue for you!
 
Thanks again!

I am following up to a case that was closed. The ID is [redacted]. This customer's account was flagged as fraudulent by one of our team members through our fraud software [redacted]. The customer was able to speak with a supervisor, their account reactivated, and a $20 credit applied to...

their account. This customer's issues has been resolved!
 
If you have any additional questions please feel free to reach out to me.
 
Thanks!