Instant Checkmate Inc

February 21,
sans-serif;">
Revdex.com
Viewridge AveSuite
San Diego CA
Re: Revdex.com
Complaint Case # ***
Dear Ms***,
This email is in response to the consumer complaint from Mr***
*** dated February 19, 2014; reference number ***
Our records show on February 15, 2014, Mr*** chose the option to purchase a Premium
UpgradeIn order to complete the process, Mr
*** had to agree to the $charge by selecting “Continue, yes I
want the premium report” button at the bottom of the pageThe option to cancel
and avoid purchasing the Premium Upgrade is also available on the opposite side
of the continue button
The information of the
Premium Reports May include:
Civil Judgments
Old Phone Numbers
Foreclosures
Corporate Affiliations
Email Addresses
Issued SSN
Water Crafts Owned
UCC Filings
Phone Numbers
Properties Owned
Voter Registration
Florida Accidents
Professional Licenses
Hunting/Fishing Permits
Weapons Permits
Aircraft Owned
Sexual Offenses
Neighbors
Business Associates
And Much More!
A One time Charge of $will be applied to the
credit card on fileYou will have access to the available premium data on the PERSON
searched as soon as you click the “Continue” buttonYou will be able to
view this data as long as you are an active member
Instantcheckmate.com compiles reports from millions of
public records including information provided by state and local governments
All of the information contained in our reports is part of what is referred to
as the "public record."
Disclaimer of Warranties
A)
Instant Checkmate DOES NOT GUARANTEE THE ACCURACY OF INFORMATION FOUND ON THE
SITE OR THROUGH THE SERVICESUSE OF THE SITE, THE SERVICES AND ANY DATA
ACCESSED WHILE USING THE SITE OR THE SERVICES IS AT YOUR SOLE RISKTHE SITE,
THE SERVICES AND ALL CONTENTS OF EACH ARE PROVIDED ON AN "AS IS" AND
"AS AVAILABLE" BASIS
B)
Instant Checkmate DOES NOT WARRANT THAT THE SITE OR SERVICES WILL MEET ANY
REQUIREMENTS OR NEEDS YOU MAY HAVE, OR THAT THE SITE OR SERVICES WILL
OPERATE ERROR FREE, OR IN AN
UNINTERRUPTED FASHION, OR THAT ANY DEFECTS OR ERRORS IN THE SITE OR SERVICES
WILL BE CORRECTED, OR THAT THE SITE OR SERVICES ARE COMPATIBLE WITH ANY
PARTICULAR PLATFORMInstant Checkmate IS NOT OBLIGATED TO PROVIDE ANY UPDATES
TO THE SITE OR SERVICES
C)
Instant Checkmate DOES NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE
MATERIALS ON THIS SITE OR SERVICES IN TERMS OF THEIR TIMELINESS, CORRECTNESS,
ACCURACY, RELIABILITY, OR OTHERWISEWHILE Instant Checkmate MAKES REASONABLE
EFFORTS TO PROVIDE ACCURATE AND TIMELY INFORMATION ON THE SITE, YOU SHOULD NOT
ASSUME THAT THE INFORMATION PROVIDED IS ALWAYS UP TO DATE OR THAT THE SITE
CONTAINS ALL THE RELEVANT INFORMATION AVAILABLE ABOUT Instant Checkmate
Instant Checkmate UNDERTAKES NO OBLIGATION TO VERIFY OR MAINTAIN THE CURRENCY
OF SUCH INFORMATION
D)
Instant Checkmate DOES NOT REPRESENT THAT THE SITE, THE SERVICES OR ANY DATA
ACCESSED WHILE USING THE SITE OR THE SERVICES IS APPROPRIATE OR AVAILABLE FOR
USE OUTSIDE THE UNITED STATES
E)
Instant Checkmate EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER
EXPRESS OR IMPLIED, RELATING TO THE SITE, THE SERVICES AND ANY DATA ACCESSED
WHILE USING THE SITE OR THE SERVICES, OR THE ACCURACY, TIMELINESS,
COMPLETENESS, OR ADEQUACY OF THE SITE, THE SERVICES AND ANY DATA ACCESSED WHILE
USING THE SITE OR THE SERVICES, INCLUDING THE IMPLIED WARRANTIES OF TITLE,
MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE AND
NON-INFRINGEMENT
$
Trial Membership
If you
selected a trial membership, you will be billed $immediately upon
enrollment of the trialYour 5-day, $trial will expire in daysUpon
the expiration of the 5-day trial period, you will be automatically enrolled in
a monthly membership and billed $immediately and $every month
thereafter, unless you cancel
You
may cancel your membership, including any trial or nonstandard membership at
any time by calling our customer support line at 1-866-490-between 5am -
10pm Pacific Standard Time (days a week) to speak with one of our Customer
Service RepresentativesAny cancellation request will cancel your upcoming
bill
Our
number one goal at Instant Checkmate is customer satisfactionIf you are ever
not satisfied with our services, feel free to call one of our excellent
customer support staff between the hours of 5am and 10pm PST seven days a week,
or between 6am and 2pm PST on holidays, and we will work to resolve your issue
Refunds are handled on a case by case basis with the ultimate goal of complete
customer satisfaction
We
are sorry to hear that Mr*** was not
satisfied with our servicesMr***’s account
has been cancelled and he will not incur any future chargesHe has been
refunded $Please allow 3-business days for this refund to process
Instant
Checkmate apologizes for any confusion Mr*** encountered
regarding our policies. Since the
concerns mentioned in his complaint have been addressed, we therefore consider
this matter closed. If you have any
questions regarding the foregoing, please do not hesitate to contact Customer
Support at 1-866-490-
Sincerely,
Customer
Support
Instant
Checkmate

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I consider this complaint resolvedThey did refund the money I spent so I,m not as ill disposed as I wasHowever, They still need to provide a clear idea of what you get for how much money is requiredIf they had explained the difference between the basic look up and the premium service clearly at first I may have pulled the trigger and we would not be having this conversationRegards,and thank you,
*** ***

Dear Ms*** ***, This email is in response to the consumer complaint from *** *** ***; reference #***.We have received your petition to have *** ***’s information removed from our websiteHere at Instant Checkmate, we hold the utmost respect for each individual's privacy
and apologize for any inconveniences *** *** may have experienced due to our servicesInstantCheckmate.com compiles reports from millions of public records, including information provided by state and local governmentsAll of the information contained in our reports is part of what is referred to as "public record." As per *** ***’s request, his information has been removed from Instant Checkmate’s website.Please allow up to hours for these changes to reflect on our websiteInstant Checkmate takes every reasonable precaution to ensure that all data associated with each request is suppressed; we appreciate your patience regarding this matterWe ask that *** *** keep in mind that we do not remove sex offender location data and that their name could potentially show in another individual’s background report as a possible relative or associate.If you have any further questions or concerns, please contact our Customer Support Team at 1-800-222-or via email at [email protected] are available days a week, hours a day to assist you.Sincerely, Customer Support Instant Checkmate

Dear Ms*** ***,This email is in response to the consumer rejection from Ms*** ***; reference #***Although Ms*** claims that only six transactions have gone through, our records show that all seven transactions have been processedRefunds do take 3-business days to process, so perhaps the final transaction has not posted to her account yetOtherwise, we suggest that Ms*** discuss this matter with her bank if it is an internal issue with the bank or her bank cardPlease see the attached screenshot for the seven transaction ID #s and amounts, as well as the full refund amount that shows in our systemSince the concerns mentioned in the initial complaint have been addressed, we therefore consider this matter closed If you have any questions regarding the foregoing, please do not hesitate to contact Customer Support at ###-###-####.Sincerely,Customer SupportInstant Checkmate

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. The email reply does not have satisfying answers to all information I asked about. While I was reading the ENTIRE reply from this company, I am wondering why even this following sentence was statedThey are more but this one comes first. "We apologize that Ms*** was not satisfied with our servicesAs a gesture of goodwill, Ms*** has been issued a refund in the amount of $22.86, as per the request in the original complaintThis refund has been credited back to the card that was used to enroll in our services, and no further charges will be incurredI am wondering why it is considered "As a gesture of goodwill..." to refund my entire payment?Does every person who may make complaint(s) like the ones listed in my first letter become the only ones who have encountered the full return of their payments as a "As a gesture of goodwill.."?If that is the case, as I have stated in my first complaint, why was I first told I cannot get any return, then only the 50% and then after I being assertive again stating I would contact Revdex.com I was given the entire 100%?This does not seem to be the standard way to return customers refunds by this companyWhy is this being considered the only way one can be refunded? I do not see this written in the statement of how this company does does comply with issues like mineAs I have to keep repeating, why was I NEVER connected to talk personally to a Supervisior on the times I requested, to find out why I was even being offered this unique way of being refunded by word of mouth?The operator was always trying to answer my complaints with no solid answers .But, when I asked to speak to a Supervisor she kept saying her Supervisor was very busy and the Supervisor was tellling her (the operator) the answers to my inquiries If possible, I am and hopefully Revdex.com as well, can receive a copy of the phone call I made to listen to the tone and attitude I assumed was a brush off to not answer my questionsOnce and for all, I would appreciate if Revdex.com would further check into the reply of this company as it is stating what information any person pays them to find, only comes from public records available to any one and it just helps us not to have keep going through numerous ways to get what they have put togetherIf any person knows this information can be got freely from places involved to anyone then why do you think this company will do it any better? Saving time but keep charging more and more fees is not what should be considered a valid companyIf one does not cancel in advance for the next phase of the plan their credit card will automatically be charged.That is not visible to read onlineIf I am incorrect, please let me know the name of a company in this field that is not as professional as yours?Also, it is transparent this company keeps mentioning to their customers they will see a lot of persons who may have profiles like them or MAY find a profile very near to the person checkingSo, I have come to the assumption why does this company not return charged fees and NOT stating if a customer does not get much from their paid fee a full refund will be given. What steps I have to take to get my full refund is not an advertised way to get a refund whatsoever Thus, a formal second request is being made to take each item listed in this letter returned with valid replies, not a made up one, which give reasons for why I am even writing this complaint for a second time
Regards,
*** ***

Dear Ms*** ***, This email is in response to the consumer complaint from Ms*** ***; reference #***As per Ms***’s request, her background report has been removed from Instant Checkmate’s website, including her personal information found on the provided URLWe sincerely
apologize for any inconveniences.If you have any further questions or concerns, please contact our Customer Support Team at 1-800-222-or via email at [email protected] are available days a week, hours a day to assist you.Sincerely, Customer Support Instant Checkmate

July 14,
Revdex.com
Viewridge AveSuite
San Diego CA
Re: Revdex.com Complaint Case # ***
Dear Ms*** ***,
/>
This email is in response to the consumer complaint from Mr***
***, submitted on July
8, 2014. Our records show that,
on February 14, 2014, Mr*** accessed Instant Checkmate’s
website, www.instantcheckmate.com,
and enrolled in Instant Checkmate’s monthly
membership program by entering his personal information, entering his
credit card information, and agreeing to Instant Checkmate’s Terms of
Use. Instant Checkmate’s Terms of Use, like the Billing Details and
Frequently Asked Questions also prominently displayed on the website, fully and
conspicuously explain Instant Checkmate’s billing terms. Specifically, the Terms of Use describe: Standard Membership PlansInstant Checkmate offers three basic
membership plansAll membership plans are billed up front for the entire term
selected.For a standard 1-month membership, you will be billed $immediately
upon purchase and $every month thereafter, unless you cancel.
You may cancel your membership, including any trial or nonstandard membership
at any time by calling our customer support line at ###-###-#### twenty-four hours a day (holiday
hours vary) to speak with one of our Customer Service RepresentativesAny
cancellation request will cancel your upcoming bill. Our number one goal
at Instant Checkmate is customer satisfactionIf you are ever not satisfied
with our services, feel free to call one of our excellent customer support
staff twenty-four hours a day (holiday hours vary), and we will work to resolve
your issueRefunds are handled on a case by case basis with the ultimate goal
of complete customer satisfaction.Despite the previously stated
stipulations, we regret that Mr*** was not satisfied with our services.
On July 8, 2014, Mr*** contacted Instant Checkmate to cancel his membership and was issued a
partial refund in the amount of $ At
this time, as a gesture of goodwill, Mr*** has been issued an additional refund in the amount of $102.87. These two refunds total $114.30, which
represents the total that MrMr*** is
requesting. Please allow to business days for
this refund to be credited back to the card that Mr*** used during the time of his initial sign up
with Instant Checkmate
Since Mr*** has been provided a refund and the concerns mentioned in his
complaint have been addressed, we therefore consider this matter closed. If you have any further questions or
concerns, please contact our Customer Support Team at ###-###-#### or via
e-mail at: [email protected] We are available days a week, hours a day
to assist you. Instant Checkmate is
committed to providing excellent service to our customers, and we thank you for
bringing this matter to our attention
Sincerely,
*** ***
Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolvedI will hold them to their promise that there will be no further charges as agreed
Regards,
** ***

April 25,
sans-serif;">Revdex.com
Viewridge AveSuite
San Diego CA Re: Revdex.com Complaint Case # ***
Dear Mr***,
This email is in response to the consumer complaint from Mr*** *** dated
April 24, 2014; reference number # ***
Instant Checkmate.com compiles reports from millions of
public records including information provided by state and local governments
All of the information contained in our reports is part of what is referred to
as the "public record."
8) Disclaimer of Warranties
a) Instant Checkmate DOES NOT GUARANTEE THE ACCURACY OF
INFORMATION FOUND ON THE SITE OR THROUGH THE SERVICESUSE OF THE SITE, THE
SERVICES AND ANY DATA ACCESSED WHILE USING THE SITE OR THE SERVICES IS AT YOUR
SOLE RISKTHE SITE, THE SERVICES AND ALL CONTENTS OF EACH ARE PROVIDED ON AN
"AS IS" AND "AS AVAILABLE" BASIS
b) Instant Checkmate DOES NOT WARRANT THAT THE SITE OR SERVICES
WILL MEET ANY REQUIREMENTS OR NEEDS YOU MAY HAVE, OR THAT THE SITE OR SERVICES
WILL OPERATE ERROR FREE, OR IN AN UNINTERRUPTED FASHION, OR THAT ANY DEFECTS OR
ERRORS IN THE SITE OR SERVICES WILL BE CORRECTED, OR THAT THE SITE OR SERVICES
ARE COMPATIBLE WITH ANY PARTICULAR PLATFORMInstant Checkmate IS NOT OBLIGATED
TO PROVIDE ANY UPDATES TO THE SITE OR SERVICES
c) Instant Checkmate DOES NOT WARRANT OR MAKE ANY
REPRESENTATIONS REGARDING THE MATERIALS ON THIS SITE OR SERVICES IN TERMS OF
THEIR TIMELINESS, CORRECTNESS, ACCURACY, RELIABILITY, OR OTHERWISEWHILE
Instant Checkmate MAKES REASONABLE EFFORTS TO PROVIDE ACCURATE AND TIMELY
INFORMATION ON THE SITE, YOU SHOULD NOT ASSUME THAT THE INFORMATION PROVIDED IS
ALWAYS UP TO DATE OR THAT THE SITE CONTAINS ALL THE RELEVANT INFORMATION
AVAILABLE ABOUT Instant CheckmateInstant Checkmate UNDERTAKES NO OBLIGATION
TO VERIFY OR MAINTAIN THE CURRENCY OF SUCH INFORMATION
d) Instant Checkmate DOES NOT REPRESENT THAT THE SITE, THE
SERVICES OR ANY DATA ACCESSED WHILE USING THE SITE OR THE SERVICES IS
APPROPRIATE OR AVAILABLE FOR USE OUTSIDE THE UNITED STATES
e) Instant Checkmate EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY
KIND, WHETHER EXPRESS OR IMPLIED, RELATING TO THE SITE, THE SERVICES AND ANY
DATA ACCESSED WHILE USING THE SITE OR THE SERVICES, OR THE ACCURACY,
TIMELINESS, COMPLETENESS, OR ADEQUACY OF THE SITE, THE SERVICES AND ANY DATA
ACCESSED WHILE USING THE SITE OR THE SERVICES, INCLUDING THE IMPLIED WARRANTIES
OF TITLE, MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR
PURPOSE AND NON-INFRINGEMENT
We
are sorry to hear that Mr*** was not satisfied
with our services Mr***’ account has been
cancelled, and he will not incur any future chargesHe has been honored a
refund of $44.84, which is the total amount that Mr
*** has paid to Instant CheckmatePlease allow 3-business days for
this refund to process
Instant
Checkmate apologizes for any confusion Mr***
encountered regarding our policies.
Since the concerns mentioned in his complaint have been addressed, we
therefore consider this matter closed.
If you have any questions regarding the foregoing, please do not
hesitate to contact Customer Support at ***
Sincerely,
Customer
Support
Instant
Checkmate

I used this company to try to find a deadbeat All of the information they provided was typical white-pages stuff What's worse, I used a private email address for my account on September 30th Since that time, my previously-private inbox has been flooded with daily solicitations from Publishers Clearinghouse, Asian Dating, House-flipping scams, instant-money offersInstant Checkmate is an obvious reseller of email addresses and they don't really provide what I would consider to be a useful service

Dear Ms*** *** This email is in response to the consumer complaint from Ms*** ***; reference #***.We would first like to apologize for any inconveniences or frustrations Ms*** has experienced with her Instant Checkmate accountWe have resolved this issue, and Ms
*** should now be able to sign up with a new account using the same credit card and email information as her previous account Also, as a gesture of goodwill, we have issued Ms*** a full refund in the amount of $If Ms*** has any questions regarding the foregoing, please do not hesitate to contact Customer Support at ###-###-####.Sincerely,Customer SupportInstant Checkmate

Dear Ms*** *** This email is in response to the consumer complaint from Miss *** ***; reference #***.We have received your petition to have Miss ***’s information removed from our websiteHere at Instant Checkmate, we hold the utmost respect for each individual's
privacy and apologize for any inconveniences Miss *** may have experienced due to our servicesInstantCheckmate.com compiles reports from millions of public records, including information provided by state and local governmentsAll of the information contained in our reports is part of what is referred to as "public record." As per Miss ***’s request, her background report has been removed from Instant Checkmate’s website.Please allow up to hours for these changes to reflect on our websiteInstant Checkmate takes every reasonable precaution to ensure that all data associated with each request is suppressed; we appreciate your patience regarding this matterWe ask that Miss *** keep in mind that we do not remove sex offender location data and that their name could potentially show in another individual’s background report as a possible relative or associate.If you have any further questions or concerns, please contact our Customer Support Team at 1-800-222-or via email at [email protected] are available days a week, hours a day to assist you.Sincerely, Customer Support Instant Checkmate

Thats the problem, you're not gonna find an account for me because I've NEVER signed up for your service I can't give you the first and last numbers of my card, there was no card used by myself or anyone else in my family to use this service I work in the criminal justice field, if I really wanted any information on an individual, I certainly wouldn't have to waste my money to get information! My card was somehow compromised, someone without authorization has made unauthorized purchases on my card! Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

Dear Ms*** ***This email is in response to the consumer complaint from MrDrew ***; reference #***We are sorry to hear that Mr*** had a bad experience with our billing systemMr***’s account has been cancelled and will not incur any future chargesHe has been honored a
refund of $30.63, which is the total amount that Mr*** had paid to Instant CheckmatePlease allow 3-business days for this refund to process.Instant Checkmate apologizes for any inconvenience Mr*** encountered with our siteSince the concerns mentioned in the initial complaint have been addressed, we therefore consider this matter closedIf you have any questions regarding the foregoing, please do not hesitate to contact Customer Support at 1-800-222-Sincerely,Customer SupportInstant Checkmate

January 23,
sans-serif;">
RevDex.com
Viewridge AveSuite
San Diego CA
Re: Revdex.com Complaint Case # ***
Dear Ms***,
This email is in response to the
consumer complaint from Mr*** ***; dated January 23, 2014, reference number ***
Our records show on January 22,
2013, Mr*** chose the option to purchase a Premium
UpgradeIn order to complete the
process, Mr*** had
to agree to the $charge by selecting “Continue, yes I want the premium
report” button at the bottom of the pageThe option to cancel and avoid
purchasing the Premium Upgrade is also available on the opposite side of the
continue button
The
information of the Premium Reports May include:
Civil Judgments
Old Phone Numbers
Foreclosures
Corporate Affiliations
Email Addresses
Issued SSN
Water Crafts Owned
UCC Filings
Phone Numbers
Properties Owned
Voter Registration
Florida Accidents
Professional Licenses
Hunting/Fishing Permits
Weapons Permits
Aircraft Owned
Sexual Offenses
Neighbors
Business Associates
And Much More!
A One time Charge of
$will be applied to the credit card on fileYou will have access to the
available premium data on the PERSON searched as soon as you click the
“Continue” buttonYou will be able to view this data as long as you are an
active member
Instantcheckmate.com
compiles reports from millions of public records including information provided
by state and local governmentsAll of the information contained in our reports
is part of what is referred to as the "public record."
Disclaimer of
Warranties
A)
Instant Checkmate DOES NOT GUARANTEE THE ACCURACY OF INFORMATION FOUND ON THE
SITE OR THROUGH THE SERVICESUSE OF THE SITE, THE SERVICES AND ANY DATA
ACCESSED WHILE USING THE SITE OR THE SERVICES IS AT YOUR SOLE RISKTHE SITE,
THE SERVICES AND ALL CONTENTS OF EACH ARE PROVIDED ON AN "AS IS" AND
"AS AVAILABLE" BASIS
B)
Instant Checkmate DOES NOT WARRANT THAT THE SITE OR SERVICES WILL MEET ANY
REQUIREMENTS OR NEEDS YOU MAY HAVE, OR THAT THE SITE OR SERVICES WILL
OPERATE ERROR FREE, OR IN AN
UNINTERRUPTED FASHION, OR THAT ANY DEFECTS OR ERRORS IN THE SITE OR SERVICES
WILL BE CORRECTED, OR THAT THE SITE OR SERVICES ARE COMPATIBLE WITH ANY PARTICULAR
PLATFORMInstant Checkmate IS NOT OBLIGATED TO PROVIDE ANY UPDATES TO THE SITE
OR SERVICES
C)
Instant Checkmate DOES NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE
MATERIALS ON THIS SITE OR SERVICES IN TERMS OF THEIR TIMELINESS, CORRECTNESS,
ACCURACY, RELIABILITY, OR OTHERWISEWHILE Instant Checkmate MAKES REASONABLE
EFFORTS TO PROVIDE ACCURATE AND TIMELY INFORMATION ON THE SITE, YOU SHOULD NOT
ASSUME THAT THE INFORMATION PROVIDED IS ALWAYS UP TO DATE OR THAT THE SITE
CONTAINS ALL THE RELEVANT INFORMATION AVAILABLE ABOUT Instant Checkmate
Instant Checkmate UNDERTAKES NO OBLIGATION TO VERIFY OR MAINTAIN THE CURRENCY
OF SUCH INFORMATION
D)
Instant Checkmate DOES NOT REPRESENT THAT THE SITE, THE SERVICES OR ANY DATA
ACCESSED WHILE USING THE SITE OR THE SERVICES IS APPROPRIATE OR AVAILABLE FOR
USE OUTSIDE THE UNITED STATES
E)
Instant Checkmate EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER
EXPRESS OR IMPLIED, RELATING TO THE SITE, THE SERVICES AND ANY DATA ACCESSED
WHILE USING THE SITE OR THE SERVICES, OR THE ACCURACY, TIMELINESS,
COMPLETENESS, OR ADEQUACY OF THE SITE, THE SERVICES AND ANY DATA ACCESSED WHILE
USING THE SITE OR THE SERVICES, INCLUDING THE IMPLIED WARRANTIES OF TITLE,
MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE AND
NON-INFRINGEMENT
We are sorry to hear that Mr*** was not satisfied with our servicesMr***’s account
has been cancelled and he will not incur any future chargesHe has been
refunded $Please allow 3-business days for this refund to process
Instant Checkmate apologizes for any confusion Mr*** encountered
regarding our policies. Since the
concerns mentioned in his complaint have been addressed, we therefore consider
this matter closed. If you have any
questions regarding the foregoing, please do not hesitate to contact Customer
Support at ###-###-####
Sincerely,
Customer Support
Instant Checkmate

pre-wrap;">Dear *** *** ***,
This email is in response to the consumer complaint from *** *** ***; reference #***We request that *** *** please read this response in its entirety, as we have included important refund information at the bottom
Instant Checkmate.com compiles reports from millions of public records including information provided by state and local governmentsAll of the information contained in our reports is part of what is referred to as the "public record."
We do apologize for any confusion *** *** may have experienced regarding our servicesSome customers are under the impression that when you purchase a membership with our company you are paying for records; unfortunately, this is not the caseThe service that is provided is actually the compiling of all the public records data and the sorting of the data into an easy to read formatWhen a customer pays for a public records search, we do guarantee that we will search every database available to us, however, we cannot guarantee which records will or will not show up in the final report since we are not in control of the records themselvesWe simply display records as they are provided to usWe get our information from local county courthouses and census bureausThis information is then uploaded to the database that we pull fromThere is a possibility that some information may not show on a given individual because some state and local laws restrict us from accessing certain records which may not be considered “public” in that jurisdictionThere also exists the possibility of positives, and more than one individual with the same name and basic information may match up with many other recordsFor these reasons, search results are filtered by "most likely," "likely," and "somewhat likely." The following disclaimer is also posted on every page of our website:
DISCLAIMER: It is PROHIBITED by law to use our service or the information it provides to make decisions about consumer credit, employment, insurance, tenant screening, or for any other purpose subject to the Fair Credit Reporting Act, USC et seq Instant Checkmate does not provide consumer reports and is not a consumer reporting agencyThe information available on our website may not be 100% accurate, complete, or up to date, so do not use this information as a substitute for your own due diligence, especially if you have concerns about a person’s criminal historyInstant Checkmate does not make any representation or warranty about the accuracy of the information available through our website or about the character or integrity of the person about whom you inquire For more information, please review Instant Checkmate Terms of Use
We would like to apologize for any inconveniences *** *** has experienced with Instant Checkmate Unfortunately, given the information provided by *** ***, we have been unable to locate this account with InstantCheckmate.com In order to further investigate, and ultimately resolve this matter, we will need additional information regarding the accountUntil we are able to locate the account, we will be unable to provide assistanceIn order for us to locate the account, we will need the following information:
The first and last name used when signing up for the account
The email address used when signing up for the account
The first and last numbers of the card used when signing up for the account
Instant Checkmate apologizes for any confusion that *** *** may have been encountered regarding our policies and billing planIf you have any questions regarding the foregoing, please do not hesitate to contact Customer Support at 1-800-222-
Sincerely,
Customer Support
Instant Checkmate

Dear Ms*** ***,
This email is in response to the consumer complaint from Ms*** ***; reference #***We request that Ms*** please read this response in its entirety, as we have included important refund information at the bottom
Our records show that Ms
*** signed up for an Instant Checkmate membership by entering his personal information and credit card informationIn order to complete the enrollment process, Ms*** had to check a box to agree to Instant Checkmate’s Terms and ConditionsInstant Checkmate’s Terms of Use, like the Billing Details and Frequently Asked Questions also prominently displayed on the website, fully and conspicuously explain Instant Checkmate’s billing termsSpecifically, the Terms of Use describe:
The use of this website is subject to the following terms of use:
1) Billing and Services
a) Standard Membership Plans
Instant Checkmate offers three basic membership plansAll membership plans are billed up front for the entire term selected
For a standard 6-month membership, You will be billed $immediately upon purchase and $every months thereafter, unless you cancel
For a standard 3-month membership, You will be billed $immediately upon purchase and $every months thereafter, unless you cancel
For a standard 1-month membership, You will be billed $immediately upon purchase and $every month thereafter, unless you cancel
If your payment for a full term is declined due to insufficient funds, Instant Checkmate reserves the right to bill in monthly installments at the rate You selected
b) $Trial Membership
If You selected a trial membership, You will be billed $immediately upon enrollment of the trialYour 5-day, $trial will expire in daysUpon the expiration of the 5-day trial period, You will be automatically enrolled in a monthly membership and billed $immediately and $every month thereafter, unless you cancelYou may cancel at any time including during the trial periodSee Section 1(d) below
c) Nonstandard Membership Plans
Instant Checkmate sometimes offers promotional membership offersIf You enroll in a nonstandard membership, Instant Checkmate expressly reserves the right to bill You, at the rate and frequency disclosed at the time of You enroll
d) Cancellation Policy
You may cancel your membership, including any trial or nonstandard membership at any time by calling our customer support line hours a day, days a week to speak with one of our Customer Service RepresentativesAny cancellation request will cancel Your upcoming bill
e) Refund Policy
Our number one goal at Instant Checkmate is customer satisfactionIf you are ever not satisfied with our services, feel free to call one of our excellent customer support staff hours a day, days a week, and we will work to resolve your issueRefunds are handled on a case by case basis with the ultimate goal of complete customer satisfaction
We apologize that Ms*** was not satisfied with the initial resolutionAs a gesture of goodwill, we have issued a full refund of $This refund has been credited back to the card that was used to enroll in our services, and no further charges will be incurred
Since the concerns mentioned in the original complaint have been addressed, we therefore consider this matter closedIf you have any questions regarding the foregoing, please do not hesitate to contact Customer Support at ###-###-####
Sincerely,
Customer Support
Instant Checkmate

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The response basically said I had other charge backs and they would not refund the charge this time
The response does not appear to be directed to my facts, but to be a form letter
I have not had previous any business with this firm, there could not have been transactions that resulted in charge backs. The response refers to me by my name in one place and by another name later in the responseIt does not address the deceptive or misleading ad and website and does not offer a refund. It is unsatisfactory, but I will do as they suggest and work through my bank Thanks Revdex.com for your assistence and for adding my complaint to the numerous other similar complaints against this company,
Regards,
*** L ***

Dear Ms*** *** This email is in response to the consumer complaint from Ms*** ***; reference #***.We have received your petition to have Ms***’s information removed from our databaseHere at Instant Checkmate, we hold the utmost respect for each individual's
privacy and apologize for any inconveniences Ms*** may have experienced due to our servicesInstantCheckmate.com compiles reports from millions of public records, including information provided by state and local governmentsAll of the information contained in our reports is part of what is referred to as "public record." As per Ms***’s request, all of her information has been removed from Instant Checkmate’s database as of 9/8/Please allow up to hours for these changes to reflect on our websiteInstant Checkmate takes every reasonable precaution to ensure that all data associated with each request is suppressed; we appreciate your patience regarding this matter.In addition, if Ms*** would like to remove information regarding any another individuals, we request that she please submit the following information pertaining to those individuals as it appears on Instantcheckmate.com: First Name, Last Name Date Of Birth/AgeCity, State, Zip Code Possible Relatives Additional Locations If you have any further questions or concerns, please contact our Customer Support Team at ###-###-#### or via email at ***We are available days a week, hours a day to assist you.Sincerely, Customer Support Instant Checkmate

Dear Ms*** ***, This email is in response to the consumer complaint from Mr*** ***; reference #***.We have received your petition to have Mr***’s information removed from our websiteHere at Instant Checkmate, we hold the utmost respect for each individual's privacy
and apologize for any inconveniences Mr*** may have experienced due to our servicesInstantCheckmate.com compiles reports from millions of public records, including information provided by state and local governmentsAll of the information contained in our reports is part of what is referred to as "public record." We apologize but we were unable to locate Mr***’s report based on his name, location, or phone numberWe did receive a screenshot provided by Mr*** in an email; however, when we went to that URL, there was no record showing for *** *** from Dallas, TXIf Mr*** is still seeing his information, we kindly ask that he provide a screenshot of the actual record showing on the Instant Checkmate website (not the result showing on Google) and the URL.If you have any further questions or concerns, please contact our Customer Support Team at 1-800-222-or via email at [email protected] are available days a week, hours a day to assist you.Sincerely, Customer Support Instant Checkmate