Instant Checkmate Inc

Dear Ms*** *** This email is in response to the consumer complaint from Ms*** ***; reference #***We request that Ms*** please read this response in its entirety, as we have included important refund information at the bottomInstant Checkmate.com compiles reports
from millions of public records including information provided by state and local governmentsAll of the information contained in our reports is part of what is referred to as the "public record." We do apologize for any confusion Ms*** may have experienced regarding our servicesSome customers are under the impression that when you purchase a membership with our company you are paying for records; unfortunately, this is not the caseThe service that is provided is actually the compiling of all the public records data and the sorting of the data into an easy to read formatWhen a customer pays for a public records search, we do guarantee that we will search every database available to us, however, we cannot guarantee which records will or will not show up in the final report since we are not in control of the records themselvesWe simply display records as they are provided to us.In addition, premium databases are also more expensive for us to access, so in an effort to keep our monthly membership costs down, we must charge a small, one-time access fee to compile premium reports for our customers.A premium upgrade is not required to view basic informationHowever, if the customer chooses to upgrade, their premium report may include:Civil Judgments Old Phone Numbers ForeclosuresCorporate Affiliations Email Addresses Issued SSNWater Crafts OwnedUCC FilingsPhone NumbersProperties OwnedVoter RegistrationFlorida Accidents Professional LicensesHunting/Fishing PermitsWeapons Permits Aircraft OwnedSexual OffensesNeighborsBusiness Associates And Much MoreIn order to complete the Premium Upgrade process, all users must agree to the $charge by clicking the button on the bottom of the page which says, “Continue, yes I want the premium report.”The text directly to the right of this “Continue” button clearly and conspicuously reads:A one-time charge of $will be applied to the credit card on fileYou will have access to the available premium data on the PERSON searched as soon as you click the “Continue” buttonYou will be able to view this data as long as you are an active member.We get our information from local county courthouses and census bureausThis information is then uploaded to the database that we pull fromThere is a possibility that some information may not show on a given individual because some state and local laws restrict us from accessing certain records which may not be considered “public” in that jurisdictionThere also exists the possibility of positives, and more than one individual with the same name and basic information may match up with many other recordsFor these reasons, search results are filtered by "most likely," "likely," and "somewhat likely." The following disclaimer is also posted on every page of our website:DISCLAIMER: It is PROHIBITED by law to use our service or the information it provides to make decisions about consumer credit, employment, insurance, tenant screening, or for any other purpose subject to the Fair Credit Reporting Act, USC et seq Instant Checkmate does not provide consumer reports and is not a consumer reporting agencyThe information available on our website may not be 100% accurate, complete, or up to date, so do not use this information as a substitute for your own due diligence, especially if you have concerns about a person’s criminal historyInstant Checkmate does not make any representation or warranty about the accuracy of the information available through our website or about the character or integrity of the person about whom you inquire For more information, please review Instant Checkmate Terms of UseDisclaimer of Warranties.a) Instant Checkmate DOES NOT GUARANTEE THE ACCURACY OF INFORMATION FOUND ON THE SITE OR THROUGH THE SERVICESUSE OF THE SITE, THE SERVICES AND ANY DATA ACCESSED WHILE USING THE SITE OR THE SERVICES IS AT YOUR SOLE RISKTHE SITE, THE SERVICES AND ALL CONTENTS OF EACH ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS.b) Instant Checkmate DOES NOT WARRANT THAT THE SITE OR SERVICES WILL MEET ANY REQUIREMENTS OR NEEDS YOU MAY HAVE, OR THAT THE SITE OR SERVICES WILL OPERATE ERROR FREE, OR IN AN UNINTERRUPTED FASHION, OR THAT ANY DEFECTS OR ERRORS IN THE SITE OR SERVICES WILL BE CORRECTED, OR THAT THE SITE OR SERVICES ARE COMPATIBLE WITH ANY PARTICULAR PLATFORMInstant Checkmate IS NOT OBLIGATED TO PROVIDE ANY UPDATES TO THE SITE OR SERVICES.c) Instant Checkmate DOES NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE MATERIALS ON THIS SITE OR SERVICES IN TERMS OF THEIR TIMELINESS, CORRECTNESS, ACCURACY, RELIABILITY, OR OTHERWISEWHILE Instant Checkmate MAKES REASONABLE EFFORTS TO PROVIDE ACCURATE AND TIMELY INFORMATION ON THE SITE, YOU SHOULD NOT ASSUME THAT THE INFORMATION PROVIDED IS ALWAYS UP TO DATE OR THAT THE SITE CONTAINS ALL THE RELEVANT INFORMATION AVAILABLE ABOUT Instant CheckmateInstant Checkmate UNDERTAKES NO OBLIGATION TO VERIFY OR MAINTAIN THE CURRENCY OF SUCH INFORMATION.d) Instant Checkmate DOES NOT REPRESENT THAT THE SITE, THE SERVICES OR ANY DATA ACCESSED WHILE USING THE SITE OR THE SERVICES IS APPROPRIATE OR AVAILABLE FOR USE OUTSIDE THE UNITED STATES.e) Instant Checkmate EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, RELATING TO THE SITE, THE SERVICES AND ANY DATA ACCESSED WHILE USING THE SITE OR THE SERVICES, OR THE ACCURACY, TIMELINESS, COMPLETENESS, OR ADEQUACY OF THE SITE, THE SERVICES AND ANY DATA ACCESSED WHILE USING THE SITE OR THE SERVICES, INCLUDING THE IMPLIED WARRANTIES OF TITLE, MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.We apologize that Ms*** was not satisfied with our servicesAs a gesture of goodwill, she has been issued a full refund in the amount of $44.84, as per the request in the original complaintThis refund has been credited back to the card that was used to enroll in our services, and no further charges will be incurredSince the concerns mentioned in the original complaint have been addressed, we therefore consider this matter closed If you have any questions regarding the foregoing, please do not hesitate to contact Customer Support at ###-###-####.Sincerely,Customer SupportInstant Checkmate

Dear Ms
*** ***
This email is in response to the consumer complaint from Mrs*** ***; reference #***
We have received the complaint via the Revdex.com regarding the cancellation and desired refund of Mrs***’s account with Instant Checkmate
We would first like to apologize for any inconveniences Mrs*** has experienced with Instant CheckmateWe were able to locate one account for Mrs*** that has been canceled in the pastThere is a second account we found in her name, but the email address does not match the information providedIn order to further investigate, and ultimately resolve this matter, we will need additional information regarding the account
In order for us to verify the correct account, we will need the following information:
The email address used when signing up for the account
The first and last numbers of the card used when signing up for the account
If you have any questions regarding the foregoing, please do not hesitate to contact Customer Support at 1-800-222-
Sincerely,
Customer Support
Instant Checkmate

Dear Ms*** ***, This email is in response to the consumer complaint from Ms*** ***; reference #***.We were able to locate the records that Mrs*** was referring to, and we have removed them completely from our siteWe sincerely apologize for Ms***’s frustrating experienceIf you have any further questions or concerns, please contact our Customer Support Team at 1-800-222-or via email at [email protected] are available days a week, hours a day to assist you.Sincerely, Customer Support Instant Checkmate

Dear Ms*** *** This email is in response to the consumer complaint from Mr*** ***; reference #***We request that Mr*** please read this response in its entirety, as we have included important refund information at the bottomInstant Checkmate.com compiles reports
from millions of public records including information provided by state and local governmentsAll of the information contained in our reports is part of what is referred to as the "public record." We do apologize for any confusion Mr*** may have experienced regarding our servicesSome customers are under the impression that when you purchase a membership with our company you are paying for records; unfortunately, this is not the caseThe service that is provided is actually the compiling of all the public records data and the sorting of the data into an easy to read formatWhen a customer pays for a public records search, we do guarantee that we will search every database available to us, however, we cannot guarantee which records will or will not show up in the final report since we are not in control of the records themselvesWe simply display records as they are provided to us.In addition, premium databases are also more expensive for us to access, so in an effort to keep our monthly membership costs down, we must charge a small, one-time access fee to compile premium reports for our customers.A premium upgrade is not required to view basic informationHowever, if the customer chooses to upgrade, their premium report may include:Civil Judgments Old Phone Numbers ForeclosuresCorporate Affiliations Email Addresses Issued SSNWater Crafts OwnedUCC FilingsPhone NumbersProperties OwnedVoter RegistrationFlorida Accidents Professional LicensesHunting/Fishing PermitsWeapons Permits Aircraft OwnedSexual OffensesNeighborsBusiness Associates And Much MoreWe get our information from local county courthouses and census bureausThis information is then uploaded to the database that we pull fromThere is a possibility that some information may not show on a given individual because some state and local laws restrict us from accessing certain records which may not be considered “public” in that jurisdictionThere also exists the possibility of positives, and more than one individual with the same name and basic information may match up with many other recordsFor these reasons, search results are filtered by "most likely," "likely," and "somewhat likely." The following disclaimer is also posted on every page of our website:DISCLAIMER: It is PROHIBITED by law to use our service or the information it provides to make decisions about consumer credit, employment, insurance, tenant screening, or for any other purpose subject to the Fair Credit Reporting Act, USC et seq Instant Checkmate does not provide consumer reports and is not a consumer reporting agencyThe information available on our website may not be 100% accurate, complete, or up to date, so do not use this information as a substitute for your own due diligence, especially if you have concerns about a person’s criminal historyInstant Checkmate does not make any representation or warranty about the accuracy of the information available through our website or about the character or integrity of the person about whom you inquire For more information, please review Instant Checkmate Terms of UseDisclaimer of Warranties.a) Instant Checkmate DOES NOT GUARANTEE THE ACCURACY OF INFORMATION FOUND ON THE SITE OR THROUGH THE SERVICESUSE OF THE SITE, THE SERVICES AND ANY DATA ACCESSED WHILE USING THE SITE OR THE SERVICES IS AT YOUR SOLE RISKTHE SITE, THE SERVICES AND ALL CONTENTS OF EACH ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS.b) Instant Checkmate DOES NOT WARRANT THAT THE SITE OR SERVICES WILL MEET ANY REQUIREMENTS OR NEEDS YOU MAY HAVE, OR THAT THE SITE OR SERVICES WILL OPERATE ERROR FREE, OR IN AN UNINTERRUPTED FASHION, OR THAT ANY DEFECTS OR ERRORS IN THE SITE OR SERVICES WILL BE CORRECTED, OR THAT THE SITE OR SERVICES ARE COMPATIBLE WITH ANY PARTICULAR PLATFORMInstant Checkmate IS NOT OBLIGATED TO PROVIDE ANY UPDATES TO THE SITE OR SERVICES.c) Instant Checkmate DOES NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE MATERIALS ON THIS SITE OR SERVICES IN TERMS OF THEIR TIMELINESS, CORRECTNESS, ACCURACY, RELIABILITY, OR OTHERWISEWHILE Instant Checkmate MAKES REASONABLE EFFORTS TO PROVIDE ACCURATE AND TIMELY INFORMATION ON THE SITE, YOU SHOULD NOT ASSUME THAT THE INFORMATION PROVIDED IS ALWAYS UP TO DATE OR THAT THE SITE CONTAINS ALL THE RELEVANT INFORMATION AVAILABLE ABOUT Instant CheckmateInstant Checkmate UNDERTAKES NO OBLIGATION TO VERIFY OR MAINTAIN THE CURRENCY OF SUCH INFORMATION.d) Instant Checkmate DOES NOT REPRESENT THAT THE SITE, THE SERVICES OR ANY DATA ACCESSED WHILE USING THE SITE OR THE SERVICES IS APPROPRIATE OR AVAILABLE FOR USE OUTSIDE THE UNITED STATES.e) Instant Checkmate EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, RELATING TO THE SITE, THE SERVICES AND ANY DATA ACCESSED WHILE USING THE SITE OR THE SERVICES, OR THE ACCURACY, TIMELINESS, COMPLETENESS, OR ADEQUACY OF THE SITE, THE SERVICES AND ANY DATA ACCESSED WHILE USING THE SITE OR THE SERVICES, INCLUDING THE IMPLIED WARRANTIES OF TITLE, MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.We apologize that Mr*** was not satisfied with our servicesAs a gesture of goodwill, Mr*** has been issued a refund in the amount of $24.85, as per the request in the original complaintThis refund has been credited back to the card that was used to enroll in our services, and no further charges will be incurredSince the concerns mentioned in the original complaint have been addressed, we therefore consider this matter closed If you have any questions regarding the foregoing, please do not hesitate to contact Customer Support at ###-###-####.Sincerely,Customer SupportInstant Checkmate

I obviously wish I had read all of this before signing upAs almost everyone else says, I signed up because they showed some potentially promising results
Of course, everything was complete garbageThere was nothing in any of the reportsAs many others, I looked up people I knew with criminal records and they showed up as clean
With 30+ negative reviews and only a single positive review, how can Revdex.com continue to rate them so highly? Oh that's right, because the Revdex.com is no longer relevant and has no way to actually police the companies it's supposedly reporting to us

Dear Ms*** ***, This email is in response to the consumer complaint from Mrs*** ***; reference #***.We have received your petition to have Mrs***’s information removed from our websiteHere at Instant Checkmate, we hold the utmost respect for each individual's
privacy and apologize for any inconveniences Mrs*** may have experienced due to our servicesInstantCheckmate.com compiles reports from millions of public records, including information provided by state and local governmentsAll of the information contained in our reports is part of what is referred to as "public record." As per Mrs***’s request, her background report has been removed from Instant Checkmate’s website.Please allow up to hours for these changes to reflect on our websiteInstant Checkmate takes every reasonable precaution to ensure that all data associated with each request is suppressed; we appreciate your patience regarding this matterWe ask that Mrs*** keep in mind that we do not remove sex offender location data and that their name could potentially show in another individual’s background report as a possible relative or associate.If you have any further questions or concerns, please contact our Customer Support Team at 1-800-222-or via email at [email protected] are available days a week, hours a day to assist you.Sincerely, Customer Support Instant Checkmate

Dear Ms*** ***, This email is in response to the consumer complaint from Miss *** ***; reference #***.We have received your petition to have Miss ***’s information removed from our websiteHere at Instant Checkmate, we hold the utmost respect for each individual's
privacy and apologize for any inconveniences Miss *** may have experienced due to our servicesInstantCheckmate.com compiles reports from millions of public records, including information provided by state and local governmentsAll of the information contained in our reports is part of what is referred to as "public record." As per Miss ***’s request, her background report has been removed from Instant Checkmate’s website:*** * ***Lilburn, GeorgiaPlease allow up to hours for these changes to reflect on our websiteInstant Checkmate takes every reasonable precaution to ensure that all data associated with each request is suppressed; we appreciate your patience regarding this matterWe ask that Miss *** keep in mind that we do not remove sex offender location data and that their name could potentially show in another individual’s background report as a possible relative or associate.If you have any further questions or concerns, please contact our Customer Support Team at 1-800-222-or via email at [email protected] are available days a week, hours a day to assist you.Sincerely, Customer Support Instant Checkmate

Dear Ms
*** ***,
This email is in response to the consumer complaint from Mrs*** ***; reference #***We request that Mrs*** please read this response in its entirety, as we have included important refund information at the bottom
Instant Checkmate.com compiles reports from millions of public records including information provided by state and local governmentsAll of the information contained in our reports is part of what is referred to as the "public record."
We do apologize for any confusion Mrs*** may have experienced regarding our servicesSome customers are under the impression that when you purchase a membership with our company you are paying for records; unfortunately, this is not the caseThe service that is provided is actually the compiling of all the public records data and the sorting of the data into an easy to read formatWhen a customer pays for a public records search, we do guarantee that we will search every database available to us, however, we cannot guarantee which records will or will not show up in the final report since we are not in control of the records themselvesWe simply display records as they are provided to usWe get our information from local county courthouses and census bureausThis information is then uploaded to the database that we pull fromThere is a possibility that some information may not show on a given individual because some state and local laws restrict us from accessing certain records which may not be considered “public” in that jurisdictionThere also exists the possibility of positives, and more than one individual with the same name and basic information may match up with many other recordsFor these reasons, search results are filtered by "most likely," "likely," and "somewhat likely." The following disclaimer is also posted on every page of our website:
DISCLAIMER: It is PROHIBITED by law to use our service or the information it provides to make decisions about consumer credit, employment, insurance, tenant screening, or for any other purpose subject to the Fair Credit Reporting Act, USC et seq Instant Checkmate does not provide consumer reports and is not a consumer reporting agencyThe information available on our website may not be 100% accurate, complete, or up to date, so do not use this information as a substitute for your own due diligence, especially if you have concerns about a person’s criminal historyInstant Checkmate does not make any representation or warranty about the accuracy of the information available through our website or about the character or integrity of the person about whom you inquire For more information, please review Instant Checkmate Terms of Use
Disclaimer of Warrantiesa) INSTANT CHECKMATE DOES NOT GUARANTEE THE ACCURACY OF INFORMATION FOUND ON THE SITE OR THROUGH THE SERVICESUSE OF THE SITE, THE SERVICES AND ANY DATA ACCESSED WHILE USING THE SITE OR THE SERVICES IS AT YOUR SOLE RISKTHE SITE, THE SERVICES AND ALL CONTENTS OF EACH ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASISb) INSTANT CHECKMATE DOES NOT WARRANT THAT THE SITE OR SERVICES WILL MEET ANY REQUIREMENTS OR NEEDS YOU MAY HAVE, OR THAT THE SITE OR SERVICES WILL OPERATE ERROR FREE, OR IN AN UNINTERRUPTED FASHION, OR THAT ANY DEFECTS OR ERRORS IN THE SITE OR SERVICES WILL BE CORRECTED, OR THAT THE SITE OR SERVICES ARE COMPATIBLE WITH ANY PARTICULAR PLATFORMINSTANT CHECKMATE IS NOT OBLIGATED TO PROVIDE ANY UPDATES TO THE SITE OR SERVICESc) INSTANT CHECKMATE DOES NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE MATERIALS ON THIS SITE OR SERVICES IN TERMS OF THEIR TIMELINESS, CORRECTNESS, ACCURACY, RELIABILITY, OR OTHERWISEWHILE INSTANT CHECKMATE MAKES REASONABLE EFFORTS TO PROVIDE ACCURATE AND TIMELY INFORMATION ON THE SITE, YOU SHOULD NOT ASSUME THAT THE INFORMATION PROVIDED IS ALWAYS UP TO DATE OR THAT THE SITE CONTAINS ALL THE RELEVANT INFORMATION AVAILABLEINSTANT CHECKMATE UNDERTAKES NO OBLIGATION TO VERIFY OR MAINTAIN THE CURRENCY OF SUCH INFORMATIONd) INSTANT CHECKMATE DOES NOT REPRESENT THAT THE SITE, THE SERVICES OR ANY DATA ACCESSED WHILE USING THE SITE OR THE SERVICES IS APPROPRIATE OR AVAILABLE FOR USE OUTSIDE THE UNITED STATESe) YOU ACKNOWLEDGE AND AGREE THAT INSTANT CHECKMATE OBTAINS ITS DATA PROVIDED IN CONNECTION WITH ITS SERVICES FROM THIRD-PARTY SOURCES, WHICH MAY OR MAY NOT BE COMPLETELY THOROUGH AND ACCURATE, AND THAT YOU SHALL NOT RELY ON INSTANT CHECKMATE FOR THE ACCURACY OR COMPLETENESS OF INFORMATION SUPPLIED IN CONNECTION WITH ITS SERVICESWITHOUT LIMITING THE FOREGOING, THE CRIMINAL RECORD DATA THAT MAY BE PROVIDED BY INSTANT CHECKMATE IN CONNECTION WITH ITS SERVICES MAY INCLUDE RECORDS THAT HAVE BEEN EXPUNGED, SEALED, OR OTHERWISE HAVE BECOME INACCESSIBLE TO THE PUBLIC SINCE THE DATE ON WHICH THE DATA WAS LAST UPDATED OR COLLECTEDYOU UNDERSTAND THAT YOU MAY BE RESTRICTED FROM ACCESSING CERTAIN INFORMATION AND MATERIALS WHICH MAY BE OTHERWISE AVAILABLEINSTANT CHECKMATE RESERVES THE RIGHT TO ADD MATERIALS AND FEATURES TO, AND TO DISCONTINUE OFFERING ANY OF THE MATERIALS AND FEATURES THAT ARE CURRENTLY A PART OF ITS SERVICES PROVIDED IN CONNECTION WITH A MEMBERSHIP PLANf) INSTANT CHECKMATE EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, RELATING TO THE SITE, THE SERVICES AND ANY DATA ACCESSED WHILE USING THE SITE OR THE SERVICES, OR THE ACCURACY, TIMELINESS, COMPLETENESS, OR ADEQUACY OF THE SITE, THE SERVICES AND ANY DATA ACCESSED WHILE USING THE SITE OR THE SERVICES, INCLUDING THE IMPLIED WARRANTIES OF TITLE, MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENTWe apologize that Mrs*** was not satisfied with our servicesAs a gesture of goodwill, Mrs*** has been issued a refund in the amount of $39.82, as per the request in the original complaintThis refund has been credited back to the card that was used to enroll in our services, and no further charges will be incurred
Since the concerns mentioned in the original complaint have been addressed, we therefore consider this matter closed If you have any questions regarding the foregoing, please do not hesitate to contact Customer Support at 1-800-222-Sincerely,
Customer Support
Instant Checkmate

Dear Ms*** ***,
This email is in response to the consumer rejection from Ms*** ***; reference #***
We would first like to thank Ms*** for providing this additional information to usUnfortunately we are still unable to locate her account based on the information she providedIn order to locate her account and move forward with her refund, we ask that Ms*** please provide the first numbers of her credit card
If you have any questions regarding the foregoing, please do not hesitate to contact Customer Support at ###-###-####Sincerely,
Customer Support
Instant Checkmate

February 2,
Revdex.com
Re: Revdex.com Complaint Case # ***
Dear Ms***,
This email is in response to the consumer complaint from Ms*** *** dated January 28, reference number ***
Our
records show that on January 28, 2014, Ms*** enrolled
in the Instant Checkmate month membership program by entering her personal
information and credit card information.
In order to complete the enrollment process, Ms*** had to check a box to agree to Instant Checkmate’s Terms and
Conditions. Instant Checkmate’s Terms
and Conditions clearly state the following information:
The
use of this website is subject to the following terms of use:
Standard Membership Plans
Instant
Checkmate offers three basic membership plansAll membership plans are billed
up front for the entire term selected
Standard Membership Plans
Instant Checkmate offers three basic membership plansAll membership plans are billed up front for the entire term selectedFor a standard 6-month membership, You will be billed $immediately upon purchase and $every months thereafter, unless you cancel
For a standard 3-month membership, You will be billed $immediately upon purchase and $every months thereafter, unless you cancel
For a standard 1-month membership, You will be billed $immediately upon purchase and $every month thereafter, unless you cancelIf your payment for a full term is declined due to insufficient funds, Instant Checkmate reserves the right to bill in monthly installments at the rate You selected
You may
cancel your membership, including any trial or nonstandard membership at any
time by calling our customer support line at ###-###-#### between 5am - 10pm
Pacific Standard Time (days a week) to speak with one of our Customer Service
RepresentativesAny cancellation request will cancel your upcoming bill. Our number one goal at Instant Checkmate is
customer satisfactionIf you are ever not satisfied with our services, feel
free to call one of our excellent customer support staff between the hours of
5am and 10pm PST (days a week), or between 6am and 2pm PST on holidays, and
we will work to resolve your issueRefunds are handled on a case by case basis
with the ultimate goal of complete customer satisfaction.
This pricing information is also detailed on the billing page itself, wherein Ms*** had to select her membership optionA screenshot of the billing page has been attached for reference
We are sorry to hear that Ms*** was not satisfied with our servicesMs***’s account has been cancelled and she will not incur any future chargesShe was refunded $on January 28, 2014, which is the total amount Ms*** has paid to Instant Checkmate.
Instant Checkmate apologizes for any confusion Ms*** encountered regarding our policies Since the concerns mentioned in her complaint have been addressed, we therefore consider this matter closed If you have any questions regarding the foregoing, please do not hesitate to contact Customer Support at ###-###-####
Sincerely,
Customer Support
Instant Checkmate

Dear Ms*** ***, This email is in response to the consumer complaint from Mr*** ***; reference #***.Per a separate Revdex.com complaint, reference #***, this sex offender record has already been removed from the Instant Checkmate websiteIf Mr*** is seeing his
background report on our site, we ask that he please submit the following information as it appears on Instantcheckmate.com: First Name, Last Name Date Of Birth/AgeCity, State, Zip Code Possible Relatives Additional Locations If you have any further questions or concerns, please contact our Customer Support Team at 1-800-222-or via email at [email protected] are available days a week, hours a day to assist you.Sincerely, Customer Support Instant Checkmate

They advertise a $trialHowever after you fill out all the info you do not get this option The cheapest is ~$for month requiring a proactive cancelation
I could not access sex offender dataThis is the message I received repeatedly: Nearby Sex Offenders & Location Details
Sorry, there was an error processing your request
Please logout and try again
They posted inaccurate data
Their data is scant - couldn't even find any relatives
They would not give me a refund

This company is very DECEPTIVE! BE CAREFUL!!!!! I went through their process of doing a background check on someone I got the feeling that it was slow & very complicated in an effort to get me to proceed since I had already spent so much time getting this far When I finally became frustrated & closed out the process, I got an offer for a day trial for $I got suckered & agreed to the day trial What a surprise that I only received limited info To get the info I was led to believe I would get, Instant Checkmate wanted more money! I then immediately canceled everything I'm the type of person that if you do what to say, I'll recommend you to others However if you deceive me I'll fight you to the end I know it's only $1, but I refuse to be cheated I've notified my Credit Card company that I refuse to pay the $Compared to other background checking companies I've dealt with, this one should be avoided at all costs

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Never mind I just saw they credited my account for the entire period Thank you very much, can you be sure to note that on any public viewing of the complaint? That was very good of them and I very much appreciate your assistance

Dear Ms*** ***,
This email is in response to the consumer complaint from *** ***; reference #***
Our records show that Mr*** signed up for an Instant Checkmate membership by entering his personal information and credit card informationIn order to complete the enrollment process, *** had to check a box to agree to Instant Checkmate’s Terms and ConditionsInstant Checkmate’s Terms of Use, like the Billing Details and Frequently Asked Questions also prominently displayed on the website, fully and conspicuously explain Instant Checkmate’s billing termsSpecifically, the Terms of Use describe:
The use of this website is subject to the following terms of use:
1) Billing and Services
a) Standard Membership Plans
Instant Checkmate offers three basic membership plansAll membership plans are billed up front for the entire term selected
For a standard 6-month membership, You will be billed $immediately upon purchase and $every months thereafter, unless you cancel
For a standard 3-month membership, You will be billed $immediately upon purchase and $every months thereafter, unless you cancel
For a standard 1-month membership, You will be billed $immediately upon purchase and $every month thereafter, unless you cancel
If your payment for a full term is declined due to insufficient funds, Instant Checkmate reserves the right to bill in monthly installments at the rate You selected
b) $Trial Membership
If You selected a trial membership, You will be billed $immediately upon enrollment of the trialYour 5-day, $trial will expire in daysUpon the expiration of the 5-day trial period, You will be automatically enrolled in a monthly membership and billed $immediately and $every month thereafter, unless you cancelYou may cancel at any time including during the trial periodSee Section 1(d) below
c) Nonstandard Membership Plans
Instant Checkmate sometimes offers promotional membership offersIf You enroll in a nonstandard membership, Instant Checkmate expressly reserves the right to bill You, at the rate and frequency disclosed at the time of You enroll
d) Cancellation Policy
You may cancel your membership, including any trial or nonstandard membership at any time by calling our customer support line at ###-###-#### between 5am - 10pm Pacific Standard Time (days a week) to speak with one of our Customer Service RepresentativesAny cancellation request will cancel Your upcoming bill
e) Refund Policy
Our number one goal at Instant Checkmate is customer satisfactionIf you are ever not satisfied with our services, feel free to call one of our excellent customer support staff at ###-###-#### between the hours of 5am and 10pm PST (days a week), or between 6am and 2pm PST on holidays, and we will work to resolve your issueRefunds are handled on a case by case basis with the ultimate goal of complete customer satisfaction
We apologize that Mr*** was not satisfied with our servicesAs a gesture of goodwill, he has been issued a refund in the amount of $as per the request in the original complaintThis refund has been credited back to the card that was used to enroll in our services, and no further charges will be incurred
Since the concerns mentioned in the original complaint have been addressed, we therefore consider this matter closed If you have any questions regarding the foregoing, please do not hesitate to contact Customer Support at ###-###-####
Sincerely,
Customer Support
Instant Checkmate

Dear Ms*** ***,
This email is in response to the consumer complaint from Ms*** ***; reference #***
Our records show that Ms*** signed up for an Instant Checkmate trial membership by entering her personal information and credit card informationIn order to complete the enrollment process, she had to check a box to agree to Instant Checkmate’s Terms and ConditionsInstant Checkmate’s Terms of Use, like the Billing Details and Frequently Asked Questions also prominently displayed on the website, fully and conspicuously explain Instant Checkmate’s billing termsSpecifically, the Terms of Use describe:
The use of this website is subject to the following terms of use:
1) Billing and Services
a) Standard Membership Plans
Instant Checkmate offers three basic membership plansAll membership plans are billed up front for the entire term selected
For a standard 6-month membership, You will be billed $immediately upon purchase and $every months thereafter, unless you cancel
For a standard 3-month membership, You will be billed $immediately upon purchase and $every months thereafter, unless you cancel
For a standard 1-month membership, You will be billed $immediately upon purchase and $every month thereafter, unless you cancel
If your payment for a full term is declined due to insufficient funds, Instant Checkmate reserves the right to bill in monthly installments at the rate You selected
b) $Trial Membership
If You selected a trial membership, You will be billed $immediately upon enrollment of the trialYour 5-day, $trial will expire in daysUpon the expiration of the 5-day trial period, You will be automatically enrolled in a monthly membership and billed $immediately and $every month thereafter, unless you cancelYou may cancel at any time including during the trial periodSee Section 1(d) below
c) Nonstandard Membership Plans
Instant Checkmate sometimes offers promotional membership offersIf You enroll in a nonstandard membership, Instant Checkmate expressly reserves the right to bill You, at the rate and frequency disclosed at the time of You enroll
d) Cancellation Policy
You may cancel your membership, including any trial or nonstandard membership at any time by calling our customer support line at ###-###-#### between 5am - 10pm Pacific Standard Time (days a week) to speak with one of our Customer Service RepresentativesAny cancellation request will cancel Your upcoming bill
e) Refund Policy
Our number one goal at Instant Checkmate is customer satisfactionIf you are ever not satisfied with our services, feel free to call one of our excellent customer support staff at ###-###-#### between the hours of 5am and 10pm PST (days a week), or between 6am and 2pm PST on holidays, and we will work to resolve your issueRefunds are handled on a case by case basis with the ultimate goal of complete customer satisfaction
We sincerely apologize that Ms*** was not satisfied with our servicesAs a gesture of goodwill, we have honored her a full refund of $as per the request in Revdex.com Complaint #***Since the concerns mentioned in the original complaint have been addressed, we therefore consider this matter closedIf you have any questions regarding the foregoing, please do not hesitate to contact Customer Support at ###-###-####
Sincerely,
Customer Support
Instant Checkmate

Dear Ms*** ***, This email is in response to the consumer complaint from Mr*** ***; reference #***We request that Mr*** please read this response in its entirety, as we have included important refund information at the bottomInstant Checkmate.com compiles reports from
millions of public records including information provided by state and local governmentsAll of the information contained in our reports is part of what is referred to as the "public record." We do apologize for any confusion Mr*** may have experienced regarding our servicesSome customers are under the impression that when you purchase a membership with our company you are paying for records; unfortunately, this is not the caseThe service that is provided is actually the compiling of all the public records data and the sorting of the data into an easy to read formatWhen a customer pays for a public records search, we do guarantee that we will search every database available to us, however, we cannot guarantee which records will or will not show up in the final report since we are not in control of the records themselvesWe simply display records as they are provided to us.In addition, premium databases are also more expensive for us to access, so in an effort to keep our monthly membership costs down, we must charge a small, one-time access fee to compile premium reports for our customers.A premium upgrade is not required to view basic informationHowever, if the customer chooses to upgrade, their premium report may include:Civil Judgments Old Phone Numbers ForeclosuresCorporate Affiliations Email Addresses Issued SSNWater Crafts OwnedUCC FilingsPhone NumbersProperties OwnedVoter RegistrationFlorida Accidents Professional LicensesHunting/Fishing PermitsWeapons Permits Aircraft OwnedSexual OffensesNeighborsBusiness Associates And Much MoreIn order to complete the Premium Upgrade process, all users must agree to the $charge by clicking the button on the bottom of the page which says, “Continue, yes I want the premium report.”The text directly to the right of this “Continue” button clearly and conspicuously reads:A one-time charge of $will be applied to the credit card on fileYou will have access to the available premium data on the PERSON searched as soon as you click the “Continue” buttonYou will be able to view this data as long as you are an active member.We get our information from local county courthouses and census bureausThis information is then uploaded to the database that we pull fromThere is a possibility that some information may not show on a given individual because some state and local laws restrict us from accessing certain records which may not be considered “public” in that jurisdictionThere also exists the possibility of positives, and more than one individual with the same name and basic information may match up with many other recordsFor these reasons, search results are filtered by "most likely," "likely," and "somewhat likely." The following disclaimer is also posted on every page of our website:DISCLAIMER: It is PROHIBITED by law to use our service or the information it provides to make decisions about consumer credit, employment, insurance, tenant screening, or for any other purpose subject to the Fair Credit Reporting Act, USC et seq Instant Checkmate does not provide consumer reports and is not a consumer reporting agencyThe information available on our website may not be 100% accurate, complete, or up to date, so do not use this information as a substitute for your own due diligence, especially if you have concerns about a person’s criminal historyInstant Checkmate does not make any representation or warranty about the accuracy of the information available through our website or about the character or integrity of the person about whom you inquire For more information, please review Instant Checkmate Terms of UseDisclaimer of Warranties.a) Instant Checkmate DOES NOT GUARANTEE THE ACCURACY OF INFORMATION FOUND ON THE SITE OR THROUGH THE SERVICESUSE OF THE SITE, THE SERVICES AND ANY DATA ACCESSED WHILE USING THE SITE OR THE SERVICES IS AT YOUR SOLE RISKTHE SITE, THE SERVICES AND ALL CONTENTS OF EACH ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS.b) Instant Checkmate DOES NOT WARRANT THAT THE SITE OR SERVICES WILL MEET ANY REQUIREMENTS OR NEEDS YOU MAY HAVE, OR THAT THE SITE OR SERVICES WILL OPERATE ERROR FREE, OR IN AN UNINTERRUPTED FASHION, OR THAT ANY DEFECTS OR ERRORS IN THE SITE OR SERVICES WILL BE CORRECTED, OR THAT THE SITE OR SERVICES ARE COMPATIBLE WITH ANY PARTICULAR PLATFORMInstant Checkmate IS NOT OBLIGATED TO PROVIDE ANY UPDATES TO THE SITE OR SERVICES.c) Instant Checkmate DOES NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE MATERIALS ON THIS SITE OR SERVICES IN TERMS OF THEIR TIMELINESS, CORRECTNESS, ACCURACY, RELIABILITY, OR OTHERWISEWHILE Instant Checkmate MAKES REASONABLE EFFORTS TO PROVIDE ACCURATE AND TIMELY INFORMATION ON THE SITE, YOU SHOULD NOT ASSUME THAT THE INFORMATION PROVIDED IS ALWAYS UP TO DATE OR THAT THE SITE CONTAINS ALL THE RELEVANT INFORMATION AVAILABLE ABOUT Instant CheckmateInstant Checkmate UNDERTAKES NO OBLIGATION TO VERIFY OR MAINTAIN THE CURRENCY OF SUCH INFORMATION.d) Instant Checkmate DOES NOT REPRESENT THAT THE SITE, THE SERVICES OR ANY DATA ACCESSED WHILE USING THE SITE OR THE SERVICES IS APPROPRIATE OR AVAILABLE FOR USE OUTSIDE THE UNITED STATES.e) Instant Checkmate EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, RELATING TO THE SITE, THE SERVICES AND ANY DATA ACCESSED WHILE USING THE SITE OR THE SERVICES, OR THE ACCURACY, TIMELINESS, COMPLETENESS, OR ADEQUACY OF THE SITE, THE SERVICES AND ANY DATA ACCESSED WHILE USING THE SITE OR THE SERVICES, INCLUDING THE IMPLIED WARRANTIES OF TITLE, MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.We apologize that Mr*** was not satisfied with our servicesAs a gesture of goodwill, he has been issued a refund in the amount of $61.15, as per the request in the original complaintThis refund has been credited back to the card that was used to enroll in our services, and no further charges will be incurredSince the concerns mentioned in the original complaint have been addressed, we therefore consider this matter closed If you have any questions regarding the foregoing, please do not hesitate to contact Customer Support at ###-###-####.Sincerely,Customer SupportInstant Checkmate

The Control Group
Dear Ms*** ***,
This email is in response to the consumer complaint
from Mr*** ***;
reference
#*** We request that Mr*** please read this response in
its entirety, as we have included important refund information at the bottom
Instant
Checkmate.com compiles reports from millions of public records including
information provided by state and local governmentsAll of the information
contained in our reports is part of what is referred to as the "public
record."
We
do apologize for any confusion Mr*** may have experienced regarding our
servicesSome customers are under the impression that when you purchase a
membership with our company you are paying for records; unfortunately, this is
not the caseThe service that is provided is actually the compiling of all the
public records data and the sorting of the data into an easy to read format
When a customer pays for a public records search, we do guarantee that we will
search every database available to us, however, we cannot guarantee
which records will or will not show up in the final report since we are not in
control of the records themselvesWe simply display records as they are
provided to us
In
addition, premium databases are also more expensive for us to access, so in an
effort to keep our monthly membership costs down, we must charge a small,
one-time access fee to compile premium reports for our customers
A
premium upgrade is not required to view basic informationHowever, if the
customer chooses to upgrade, their premium report may include:
Civil Judgments
Old Phone Numbers
Foreclosures
Corporate Affiliations
Email Addresses
SSN Issuance Date/Location
Water Crafts Owned
UCC Filings
Phone Numbers
Properties Owned
Voter Registration
Florida Accidents
Professional Licenses
Hunting/Fishing Permits
Weapons Permits
Aircraft Owned
Sexual Offenses
Neighbors
Business Associates
And Much More
In
order to complete the Premium Upgrade process, all users must agree to the $
charge by clicking the button on the bottom of the page which says, “Continue,
yes I want the premium report.”
The
text directly to the right of this “Continue” button clearly and conspicuously
reads:
A one-time charge of $will be applied to
the credit card on fileYou will have access to the available premium data on
the PERSON searched as soon as you click the “Continue” buttonYou will
be able to view this data as long as you are an active member
We
get our information from local county courthouses and census bureausThis
information is then uploaded to the database that we pull fromThere is a
possibility that some information may not show on a given individual because
some state and local laws restrict us from accessing certain records which may
not be considered “public” in that jurisdictionThere also exists the
possibility of positives, and more than one individual with the same name
and basic information may match up with many other recordsFor these reasons,
search results are filtered by "most likely," "likely," and
"somewhat likely." The following disclaimer is also posted on every
page of our website:
DISCLAIMER: It is PROHIBITED by law to use our service or
the information it provides to make decisions about consumer credit,
employment, insurance, tenant screening, or for any other purpose subject to
the Fair Credit Reporting Act, USC et seq Instant Checkmate does
not provide consumer reports and is not a consumer reporting agencyThe
information available on our website may not be 100% accurate, complete, or up
to date, so do not use this information as a substitute for your own due diligence,
especially if you have concerns about a person’s criminal historyInstant
Checkmate does not make any representation or warranty about the accuracy of
the information available through our website or about the character or
integrity of the person about whom you inquire For more information,
please review Instant Checkmate Terms of Use
Disclaimer of Warranties
a) INSTANT CHECKMATE DOES NOT
GUARANTEE THE ACCURACY OF INFORMATION FOUND ON THE SITE OR THROUGH THE
SERVICESUSE OF THE SITE, THE SERVICES AND ANY DATA ACCESSED WHILE USING THE
SITE OR THE SERVICES IS AT YOUR SOLE RISKTHE SITE, THE SERVICES AND ALL
CONTENTS OF EACH ARE PROVIDED ON AN "AS IS" AND "AS
AVAILABLE" BASIS
b) INSTANT CHECKMATE DOES NOT
WARRANT THAT THE SITE OR SERVICES WILL MEET ANY REQUIREMENTS OR NEEDS YOU MAY
HAVE, OR THAT THE SITE OR SERVICES WILL OPERATE ERROR FREE, OR IN AN
UNINTERRUPTED FASHION, OR THAT ANY DEFECTS OR ERRORS IN THE SITE OR SERVICES WILL
BE CORRECTED, OR THAT THE SITE OR SERVICES ARE COMPATIBLE WITH ANY PARTICULAR
PLATFORMINSTANT CHECKMATE IS NOT OBLIGATED TO PROVIDE ANY UPDATES TO THE SITE
OR SERVICES
c) INSTANT CHECKMATE DOES NOT
WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE MATERIALS ON THIS SITE OR
SERVICES IN TERMS OF THEIR TIMELINESS, CORRECTNESS, ACCURACY, RELIABILITY, OR
OTHERWISEWHILE INSTANT CHECKMATE MAKES REASONABLE EFFORTS TO PROVIDE ACCURATE
AND TIMELY INFORMATION ON THE SITE, YOU SHOULD NOT ASSUME THAT THE INFORMATION
PROVIDED IS ALWAYS UP TO DATE OR THAT THE SITE CONTAINS ALL THE RELEVANT
INFORMATION AVAILABLEINSTANT CHECKMATE UNDERTAKES NO OBLIGATION TO VERIFY OR
MAINTAIN THE CURRENCY OF SUCH INFORMATION
d) INSTANT CHECKMATE DOES NOT
REPRESENT THAT THE SITE, THE SERVICES OR ANY DATA ACCESSED WHILE USING THE SITE
OR THE SERVICES IS APPROPRIATE OR AVAILABLE FOR USE OUTSIDE THE UNITED STATES
e) YOU ACKNOWLEDGE AND AGREE
THAT INSTANT CHECKMATE OBTAINS ITS DATA PROVIDED IN CONNECTION WITH ITS
SERVICES FROM THIRD-PARTY SOURCES, WHICH MAY OR MAY NOT BE COMPLETELY THOROUGH
AND ACCURATE, AND THAT YOU SHALL NOT RELY ON INSTANT CHECKMATE FOR THE ACCURACY
OR COMPLETENESS OF INFORMATION SUPPLIED IN CONNECTION WITH ITS SERVICES
WITHOUT LIMITING THE FOREGOING, THE CRIMINAL RECORD DATA THAT MAY BE PROVIDED
BY INSTANT CHECKMATE IN CONNECTION WITH ITS SERVICES MAY INCLUDE RECORDS THAT
HAVE BEEN EXPUNGED, SEALED, OR OTHERWISE HAVE BECOME INACCESSIBLE TO THE PUBLIC
SINCE THE DATE ON WHICH THE DATA WAS LAST UPDATED OR COLLECTEDYOU UNDERSTAND
THAT YOU MAY BE RESTRICTED FROM ACCESSING CERTAIN INFORMATION AND MATERIALS
WHICH MAY BE OTHERWISE AVAILABLEINSTANT CHECKMATE RESERVES THE RIGHT TO ADD
MATERIALS AND FEATURES TO, AND TO DISCONTINUE OFFERING ANY OF THE MATERIALS AND
FEATURES THAT ARE CURRENTLY A PART OF ITS SERVICES PROVIDED IN CONNECTION WITH
A MEMBERSHIP PLAN
f) INSTANT CHECKMATE
EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED,
RELATING TO THE SITE, THE SERVICES AND ANY DATA ACCESSED WHILE USING THE SITE
OR THE SERVICES, OR THE ACCURACY, TIMELINESS, COMPLETENESS, OR ADEQUACY OF THE
SITE, THE SERVICES AND ANY DATA ACCESSED WHILE USING THE SITE OR THE SERVICES,
INCLUDING THE IMPLIED WARRANTIES OF TITLE, MERCHANTABILITY, SATISFACTORY
QUALITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT
We
apologize that Mr*** was not satisfied with our servicesAs a gesture of
goodwill, Mr*** has been issued a refund in the amount of $22.86, as per the
request in the original complaintThis refund has been credited back to the
card that was used to enroll in our services, and no further charges will be
incurred
Since
the concerns mentioned in the original complaint have been addressed, we
therefore consider this matter closed If you have any questions
regarding the foregoing, please do not hesitate to contact Customer Support at
###-###-####
Sincerely,
Customer
Support
Instant
Checkmate

March 18,
sans-serif;">
RevDex.com
Viewridge AveSuite
San Diego CA
Re: Revdex.com Complaint Case # ***
Dear Ms***,
This email is in response to the
consumer complaint from Mr*** *** dated March 17, 2014; reference
number ***
Our records show on March 10,
2014, Ms*** chose the option to purchase a Premium
UpgradeIn order to complete the
process, Ms*** had to agree to the $charge by selecting “Continue,
yes I want the premium report” button at the bottom of the pageThe option to
cancel and avoid purchasing the Premium Upgrade is also available on the
opposite side of the continue button
The
information of the Premium Reports May include:
Civil Judgments
Old Phone Numbers
Foreclosures
Corporate Affiliations
Email Addresses
Issued SSN
Water Crafts Owned
UCC Filings
Phone Numbers
Properties Owned
Voter Registration
Florida Accidents
Professional Licenses
Hunting/Fishing Permits
Weapons Permits
Aircraft Owned
Sexual Offenses
Neighbors
Business Associates
And Much More!
A onetime Charge of
$will be applied to the credit card on fileYou will have access to the
available premium data on the PERSON searched as soon as you click the
“Continue” buttonYou will be able to view this data as long as you are an
active member
Instantcheckmate.com
compiles reports from millions of public records including information provided
by state and local governmentsAll of the information contained in our reports
is part of what is referred to as the "public record."
Disclaimer of
Warranties
A)
Instant Checkmate DOES NOT GUARANTEE THE ACCURACY OF INFORMATION FOUND ON THE
SITE OR THROUGH THE SERVICESUSE OF THE SITE, THE SERVICES AND ANY DATA
ACCESSED WHILE USING THE SITE OR THE SERVICES IS AT YOUR SOLE RISKTHE SITE,
THE SERVICES AND ALL CONTENTS OF EACH ARE PROVIDED ON AN "AS IS" AND
"AS AVAILABLE" BASIS
B)
Instant Checkmate DOES NOT WARRANT THAT THE SITE OR SERVICES WILL MEET ANY
REQUIREMENTS OR NEEDS YOU MAY HAVE, OR THAT THE SITE OR SERVICES WILL
OPERATE ERROR FREE, OR IN AN
UNINTERRUPTED FASHION, OR THAT ANY DEFECTS OR ERRORS IN THE SITE OR SERVICES
WILL BE CORRECTED, OR THAT THE SITE OR SERVICES ARE COMPATIBLE WITH ANY
PARTICULAR PLATFORMInstant Checkmate IS NOT OBLIGATED TO PROVIDE ANY UPDATES
TO THE SITE OR SERVICES
C)
Instant Checkmate DOES NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE
MATERIALS ON THIS SITE OR SERVICES IN TERMS OF THEIR TIMELINESS, CORRECTNESS,
ACCURACY, RELIABILITY, OR OTHERWISEWHILE Instant Checkmate MAKES REASONABLE
EFFORTS TO PROVIDE ACCURATE AND TIMELY INFORMATION ON THE SITE, YOU SHOULD NOT
ASSUME THAT THE INFORMATION PROVIDED IS ALWAYS UP TO DATE OR THAT THE SITE
CONTAINS ALL THE RELEVANT INFORMATION AVAILABLE ABOUT Instant Checkmate
Instant Checkmate UNDERTAKES NO OBLIGATION TO VERIFY OR MAINTAIN THE CURRENCY
OF SUCH INFORMATION
D)
Instant Checkmate DOES NOT REPRESENT THAT THE SITE, THE SERVICES OR ANY DATA
ACCESSED WHILE USING THE SITE OR THE SERVICES IS APPROPRIATE OR AVAILABLE FOR
USE OUTSIDE THE UNITED STATES
E)
Instant Checkmate EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER
EXPRESS OR IMPLIED, RELATING TO THE SITE, THE SERVICES AND ANY DATA ACCESSED
WHILE USING THE SITE OR THE SERVICES, OR THE ACCURACY, TIMELINESS, COMPLETENESS,
OR ADEQUACY OF THE SITE, THE SERVICES AND ANY DATA ACCESSED WHILE USING THE
SITE OR THE SERVICES, INCLUDING THE IMPLIED WARRANTIES OF TITLE,
MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE AND
NON-INFRINGEMENT
We are sorry to hear that Ms*** was not satisfied with our servicesMs*** account has been cancelled and he will
not incur any future chargesHe has been refunded $Please allow 3-
business days for this refund to process
Instant Checkmate apologizes for any confusion Ms*** encountered regarding our policies. Since the concerns mentioned in her complaint
have been addressed, we therefore consider this matter closed. If you have any questions regarding the
foregoing, please do not hesitate to contact Customer Support at
1-866-490-
Sincerely,
Customer Support
Instant Checkmate

Dear Ms*** ***,This email is in response to the consumer complaint from Ms*** ***; reference #***.We have received your petition to have Ms***’s information removed from our databaseHere at Instant Checkmate, we hold the utmost respect for each individual's privacy
and apologize for any inconveniences Ms*** may have experienced due to our servicesInstantCheckmate.com compiles reports from millions of public records, including information provided by state and local governmentsAll of the information contained in our reports is part of what is referred to as "public record." As per Ms***’s request, all of the information regarding the individual has been removed from Instant Checkmate’s database as of 3/30/15.Please allow up to hours for these changes to reflect on our websiteInstant Checkmate takes every reasonable precaution to ensure that all data associated with each request is suppressed; we appreciate your patience regarding this matter.In addition, if Ms*** would like to remove information regarding any another individuals, we request that she please submit the following information pertaining to those individuals as it appears on Instantcheckmate.com: First Name, Last Name Date Of Birth/AgeCity, State, Zip Code Possible Relatives Additional Locations If you have any further questions or concerns, please contact our Customer Support Team at ###-###-#### or via email at ***We are available days a week, hours a day to assist you.Sincerely, Customer Support Instant Checkmate