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Instant Checkmate Inc Reviews (2426)

pre-wrap;">Dear Ms*** ***
This email is in response to the consumer complaint from Mr*** ***; reference #***InstantCheckmate.com is a people search engine, which compiles reports from millions of public records including information provided by state and local governmentsAll of the information contained in our reports is part of what is referred to as the "public record."
Instant Checkmate is NOT a Consumer Reporting Agency, and using our site as such is a violation of the Fair Credit Reporting Act (FCRA)Instant Checkmate’s Terms of Use, like the Billing Details and Frequently Asked Questions also prominently displayed on the website, fully and conspicuously explain the FCRAOur records show that Mr*** signed up for an account on Instant Checkmate by entering his personal information and credit card informationIn order to complete the enrollment process, Mr*** had to check a box to agree to Instant Checkmate’s Terms and Conditions
Specifically, the Terms of Use describe:
3) Fair Credit Reporting Act (FCRA) Notice
Instant Checkmate IS NOT A CREDIT REPORTING AGENCY ("CRA") FOR PURPOSES OF THE FAIR CREDIT REPORTING ACT ("FCRA")AS SUCH, THE ADDITIONAL PROTECTIONS AFFORDED TO CONSUMERS, AND OBLIGATIONS PLACED UPON CREDIT REPORTING AGENCIES, ARE NOT CONTEMPLATED BY, NOR CONTAINED WITHIN, THESE TERMS OF USEYou may not use any information obtained from Instant Checkmate in connection with determining a prospective candidate's suitability for:
Health insurance or any other insurance
Credit and/or loans
Employment
Education, scholarships or fellowships
Housing or other accommodations
Benefits, privileges or services provided by any business establishment
The information provided by Instant Checkmate has not been collected in whole or in part for the purpose of furnishing consumer reports, as defined in the FCRAAccording to applicable law, you are not permitted to use any of this information as a factor in: (a) establishing an individual's eligibility for personal credit, loans, insurance or assessing risks associated with existing consumer credit obligations; (b) evaluating an individual for employment, promotion, reassignment or retention (including employment of household workers such as babysitters, cleaning personnel, nannies, contractors, and other individuals); (c) evaluating an individual for educational opportunities, scholarships or fellowships; or (d) any other personal business transaction with another individual (including, but not limited to, leasing, renting or sale of a house, apartment or other dwelling)In addition to the Terms of Use, the following disclaimer is displayed clearly and conspicuously on every page of our website:
DISCLAIMER: It is PROHIBITED by law to use our service or the information it provides to make decisions about consumer credit, employment, insurance, tenant screening, or for any other purpose subject to the Fair Credit Reporting Act, USC et seq Instant Checkmate does not provide consumer reports and is not a consumer reporting agencyThe information available on our website may not be 100% accurate, complete, or up to date, so do not use this information as a substitute for your own due diligence, especially if you have concerns about a person’s criminal historyInstant Checkmate does not make any representation or warranty about the accuracy of the information available through our website or about the character or integrity of the person about whom you inquire For more information, please review Instant Checkmate Terms of Use
Despite the previously mentioned stipulations, we understand that Mr*** was not satisfiedMr*** has been issued a full refund in the amount of $Mr***’s account has been cancelled and the customer will incur no further chargesSince the concerns mentioned in the original complaint have been addressed, we therefore consider this matter closed If you have any questions regarding the foregoing, please do not hesitate to contact Customer Support at ###-###-####
Sincerely,
Customer Support
Instant Checkmate

Just got off the phone with these "SCAMMERS" who claimed they would give me "Excellent Customer Service"-- more like a phony polite runaroundPaid $in August for a one-month "unlimited use of Basic Report"During my first days of usage, I was able to checked my own report and those of my children and families just to see what was out there-- nothing much other than ages, relatives, etc.-- and a few "criminal records" which turned out to be minor traffic citationsOf course, these always look bad since words like Arrest, Arraignment, Conviction, etcare in those reports, even though the violations are misdemeanors The lists look bigger and worse than they actually are: each violation carries TWO CRIMINAL RECORDS-- at least one for the "arrest" and one for the "disposition" which can be conviction, guilty plea, continuance by the court, or even DISMISSAL So, someone could have a list of or infractions which in reality were only or 5-- that maybe occurred over a period of years or more!!! I looked u a few former classmates and work colleagues from many years ago for whom I did not have a current mailing or Email address-- or even knowledge that they may still be alive In total, I checked out about - names for various reasons in my first days of subscription-- THEN I DID NOTHING ON THE WEBSITE FOR THE NEXT OR DAYS-- THAT IS, ONLY DAYS TOTAL INTO MY ONE-MONTH "UNLIMITED USAGE" OF CHECKMATE, INCLUDING ACCESS TO THE "CRIMINAL RECORD" DATA Today on DAY 11, I could no longer access my account-- site kept telling me I was using an incorrect password-- which I was not doing-- THE PASSWORD WAS CORRECT I was re-directed to a link where I could re-set the password-- which I did-- and then attempted to Login again I was able to search my own name-- BUT SUDDENLY MY ACCESS TO CRIMINAL RECORDS WAS NO LONGER ACTIVE I kept getting prompts to ACTIVATE MY ACCOUNT by purchasing one of varying levels of membership-- WITH DIFFERENT DURATIONS AND HIGHER PRICING THAN MY ORIGINAL ACCOUNT!!! Dumbfounded by all of this, I contacted the Customer Service number provided in an Email sent by Checkmate when I first subscribed days ago After two unsuccessful attempts to reach an agent, I finally got thru to "M", told him about the failure to utilize my paid for subscription and asked why I had received a message saying that the account may have been terminated After some checking while I was on hold, he told me that my account had been TERMINATED FOR "EXCESSIVE USE" AND THAT MY SUBSCRIPTION FEE HAD BEEN REFUNDED I told him about the number and nature of my searches-- none of them being used to check job applicants or other non-permissible uses-- but he insisted that the terms of agreement can result in account closure without any recourse by the customer I questioned why Checkmate did not first alert me by phone or email about "Excessive Usage" and he replied that they are not required to do so-- so no confirmation of subscription cancellation and the claimed "refund" of my fee was in my hands My complaint led to suggestion that I speak with his supervisor-- and I agreed to hold for one Soon afterwards, "J" was on the phone wanting me to re-state my complaint all over again-- after minutes on the phone already trying to get an agent and finally speaking with "M" Apparently, "J" was NOT "M's" supervisor-- but claimed to be "a supervisor" Same story from him about why my account was cancelled by "computer recognition" of "possible" illicit usage-- however that might be determined When asked about why I was not informed before or immediately after the account termination and why I was not given notification of the "refund of my fee"-- I was told that Checkmate is NOT required to do that Wow!! what a way to run a business and "provide excellent customer service" I was very blunt about my perception that "Bait and Switch" was going on-- suck in customers-- have the computers check for "high activity"-- close those accounts on "presumptions" that may be far from the truth of how or why the customer is using Checkmate-- and then hope that he'll buy a new subscription for STANDARD REPORTS at a HIGHER COST and with less information (i.e., no Criminal Record info) than the ORIGINAL STANDARD REPORT SUBSCRIPTION After my experience and the explanations from "M" and "J"-- sorry if my perception is incorrect-- but that is the perception that I and seemingly many other "complainers" note in our NEGATIVE REVIEWS Check the reviews Checkmate! You have been fined a large amount of money by the FCC for breaking the law in the past-- and have had other litigation This Revdex.com Review Section shows almost 1,complaints to date-- positive reviews and NEGATIVE reviews to date You have the audacity to give subscribers who have been terminated the proverbial "runaround" re: TERMS OF AGREEMENT, REASONS FOR NOT INFORMING THEM ABOUT ACCOUNT CANCELLATION AND REFUND OF THEIR SUBSCRIPTION FEE ETC Frankly, I'm glad the account was terminated-- won't have to worry about cancelling my subscription after the first month would have run out-- or wasting any future time and money on their site with questionable/potentially misleading info (oh-- they cover their own butts quite well about those issues-- all a one-way street !!) My fee WAS REFUNDEDthankfully That will save time I would possibly have spent with the Credit Card company and the Checkmate "excellent customer service" (NOT !!!)agents (use your own choice expletives) SAVE YOURSELF TIME AND MONEY-- IGNORE THEIR EMAILS AND ADS LESSON LEARNED I WOULD NEVER HAV SUBSCRIBED IF I HAD READ THE REVIEWS ON THE Revdex.com WEBSITE FIRST !! Thank goodness for the Revdex.com !!!

pre-wrap;">Dear Ms*** ***,
This email is in response to the consumer complaint from *** *** reference # ***We request that Ms*** please read this response in full, as we have provided important refund information at the bottom
Our records show that Ms*** signed up for an Instant Checkmate membership by entering her personal information and credit card informationIn order to complete the enrollment process, all users are required to check a box to agree to Instant Checkmate’s Terms and ConditionsInstant Checkmate’s Terms of Use, like the Billing Details and Frequently Asked Questions also prominently displayed on the website, fully and conspicuously explain Instant Checkmate’s billing termsSpecifically, the Terms of Use describe:
The use of this website is subject to the following terms of use:
1) Billing and Services
a) Standard Membership Plans
Instant Checkmate offers three basic membership plansAll membership plans are billed up front for the entire term selectedFor a standard 6-month membership, You will be billed $immediately upon purchase and $every months thereafter, unless you cancelFor a standard 3-month membership, You will be billed $immediately upon purchase and $every months thereafter, unless you cancelFor a standard 1-month membership, You will be billed $immediately upon purchase and $every month thereafter, unless you cancelIf your payment for a full term is declined due to insufficient funds, Instant Checkmate reserves the right to bill in monthly installments at the rate You selectedb) $Trial Membership
If You selected a trial membership, You will be billed $immediately upon enrollment of the trialYour 5-day, $trial will expire in daysUpon the expiration of the 5-day trial period, You will be automatically enrolled in a monthly membership and billed $immediately and $every month thereafter, unless you cancelYou may cancel at any time including during the trial periodSee Section 1(d) belowc) Nonstandard Membership Plans
Instant Checkmate sometimes offers promotional membership offersIf You enroll in a nonstandard membership, Instant Checkmate expressly reserves the right to bill You, at the rate and frequency disclosed at the time of You enrolld) Cancellation Policy
You may cancel your membership, including any trial or nonstandard membership at any time by calling our customer support line hours a day, days a week to speak with one of our Customer Service RepresentativesAny cancellation request will cancel Your upcoming bille) Refund Policy
Our number one goal at Instant Checkmate is customer satisfactionIf you are ever not satisfied with our services, feel free to call one of our excellent customer support staff hours a day, days a week, and we will work to resolve your issueRefunds are handled on a case by case basis with the ultimate goal of complete customer satisfactionWe apologize that Ms*** was not satisfied with our servicesAs a gesture of goodwill, Ms*** has been issued a full refund in the amount of $This refund has been credited back to the card that was used to enroll in our services, and no further charges will be incurred
Since the concerns mentioned in the original complaint have been addressed, we therefore consider this matter closed If you have any questions regarding the foregoing, please do not hesitate to contact Customer Support at ###-###-####Sincerely,
Customer Support
Instant Checkmate

Dear *** *** ***, This email is in response to the consumer complaint from *** *** ***; reference #***We request that *** *** please read this response in full, as we have provided important refund information at the bottomOur records show that *** *** signed up for an
Instant Checkmate membership by entering his personal information and credit card informationIn order to complete the enrollment process, all users are required to check a box to agree to Instant Checkmate’s Terms and ConditionsInstant Checkmate’s Terms of Use, like the Billing Details and Frequently Asked Questions also prominently displayed on the website, fully and conspicuously explain Instant Checkmate’s billing termsSpecifically, the Terms of Use describe: The use of this website is subject to the following terms of use:2) Billing and Servicesa) Standard Membership PlansInstant Checkmate offers three standard Membership PlansAll Membership Plans are billed up front for the entire term selected.Standard Membership Plan with a 6-Month Term: For a standard 6-month Membership Plan, the debit or credit card or other payment account you provide will be billed $immediately upon purchase and $every months thereafter, unless and until you cancel.Standard Membership Plan with a 3-Month Term: For a standard 3-month Membership Plan, the debit or credit card or other payment account you provide will be billed $immediately upon purchase and $every months thereafter, unless and until you cancel.Standard Membership Plan with a 1-Month Term: For a standard 1-month Membership Plan, the debit or credit card or other payment account you provide will be billed $immediately upon purchase and $every month thereafter, unless and until you cancel.If your payment for a full term is declined due to insufficient funds, Instant Checkmate reserves the right to bill in monthly installments based on the monthly rates associated with the Membership Plan you selected.b) $Trial MembershipIf you select a trial Membership Plan (“Trial Membership Plan”), you will be able to try a Membership Plan and its accompanying services for five (5) days from the date of purchase for only $If you select a Trial Membership Plan, the debit or credit card or other payment account you provide will be billed $immediately upon enrollment, and you will have five (5) days from the time of enrollment to try out Instant Checkmate’s Services under the Membership PlanIf you do not cancel your Trial Membership Plan before the expiration of the 5-day trial period, on the 6th day after you enroll, you will automatically be enrolled in a monthly Membership Plan and the card you provided at the time of enrollment in the Trial Membership Plan will be charged $immediately and $approximately every thirty (30) days thereafter, unless and until you cancel.c) Nonstandard Membership PlansInstant Checkmate sometimes offers promotional membership offers or the opportunity to purchase a single report or several reports for an identified price with no further obligationIf you enroll in a nonstandard Membership Plan, Instant Checkmate expressly reserves the right to bill you at the identified price and based on the terms disclosed at the time of you enroll.d) Negative OptionBY SIGNING UP FOR A MEMBERSHIP PLAN, YOU AUTHORIZE INSTANT CHECKMATE (AND ITS PARTNERS, AFFILIATES AND/OR AGENTS) TO CHARGE YOUR DEBIT OR CREDIT CARD OR OTHER PAYMENT ACCOUNT THE FEES ASSOCIATED WITH THE MEMBERSHIP PLAN’S TERM, AND YOU ACKNOWLEDGE AND AGREE THAT INSTANT CHECKMATE WILL NOT OBTAIN ADDITIONAL AUTHORIZATION FROM YOU FOR EACH RECURRING FEE CHARGED TO YOUR DEBIT OR CREDIT CARD OR OTHER PAYMENT ACCOUNTIN ADDITION, YOU AGREE THAT INSTANT CHECKMATE SHALL NOT BE RESPONSIBLE OR LIABLE FOR ANY OVERDRAFT CHARGES OR FEES WHICH YOU MIGHT INCUR AS A RESULT OF YOUR MEMBERSHIP PLANYOU UNDERSTAND AND AGREE THAT IF YOU PURCHASE A MEMBERSHIP PLAN, THIS CONSUMER TRANSACTION INVOLVES A NEGATIVE OPTION, AND YOU MAY BE LIABLE FOR PAYMENT OF FUTURE GOODS AND SERVICES UNDER THESE TERMS IF YOU FAIL TO NOTIFY INSTANT CHECKMATE NOT TO SUPPLY THE GOODS OR SERVICES DESCRIBEDe) Current Pricing and Price ModificationFor the most up-to-date pricing and Membership Plan descriptions, please go to http://www.instantcheckmate.comWe reserve the right to modify the prices charged for the Membership Plans, or to add or remove any Membership Plans, from the Site at any time without prior notice to youPrice quotes provided to you prior to any price modification shall be honored.f) Cancellation PolicyYou may cancel any Membership Plan at any time by going to http://www.instantcheckmate.com/cancel or by calling our customer support line at 1-800-222-to speak with one of our Customer Service RepresentativesWe're open 24/(Holiday hours may vary)Any cancellation request will ensure you are not billed further.g) Refund PolicyOur number one goal at Instant Checkmate is customer satisfactionIf you are ever not satisfied with our Membership Plan and/or Services, feel free to call one of our customer support staff at 1-800-222-8985, and we will work to resolve your issueWe're open hours a day, seven days a week (Holiday hours may vary)Refunds are handled on a case-by-case basis with the ultimate goal of complete customer satisfaction.h) TaxesAll orders are subject to applicable taxes in the states where the member resides.i) Discounts and PromotionsAny applicable discounts or promotional prices will be noted at the time of purchase on the checkout page for your order.j) Billing ErrorsIf you believe that you have been erroneously billed, please notify our Customer Service Department toll-free at 1-800-222-immediately to notify us of such error.k) Reversals and ChargebacksInstant Checkmate considers charge backs and reversals as potential cases of fraudulent use of our Membership Plans and/or theft of Membership Plans and will be treated as suchInstant Checkmate reserves the right of filing a complaint with the appropriate local and federal authorities to investigateBe advised that all activity and IP address information is being monitored and that this information may be used in a civil and/or criminal case(s) against a customer if there is fraudulent use and or theft of Membership Plans.We apologize that *** *** was not satisfied with our servicesAs a gesture of goodwill, *** *** has been issued a refund in the amount of $131.85, as per the request in the original complaintThis refund has been credited back to the card that was used to enroll in our services, and no further charges will be incurredSince the concerns mentioned in the original complaint have been addressed, we therefore consider this matter closed If you have any questions regarding the foregoing, please do not hesitate to contact Customer Support at 1-800-222-8985.Sincerely,Customer SupportInstant Checkmate

Thats the problem, you're not gonna find an account for me because I've NEVER signed up for your service I can't give you the first and last numbers of my card, there was no card used by myself or anyone else in my family to use this service I work in the criminal justice field, if I really wanted any information on an individual, I certainly wouldn't have to waste my money to get information! My card was somehow compromised, someone without authorization has made unauthorized purchases on my card! Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

This company advertises access to information about people gathered from an array of difference sourcesDuring the initial review, it displays information from several different sources that can be obtained by paying a monthly fee Once you submit the fee and attempt to review the information, the information it promised to show when you first went through the process is only available if you pay an additional fee It is very misleading and is a bait and switch tactic I emailed the company asking for a refund

Dear Ms
*** ***
This email is in response to the consumer complaint from Mr*** ***; reference #***We sincerely apologize to Mr*** for his frustrating experience with Instant CheckmatePer his request, we have gone ahead refunded his account in full and no further charges will be incurredPlease allow to business days for the refund to post to his accountIf he has any questions regarding the foregoing, please do not hesitate to contact Customer Support at 1-800-222-
Sincerely,
Customer Support
Instant Checkmate

Completely resolved. full refund received. Thank you Without Revdex.com this would not have happened
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have requested chargebacks after speaking with Checkmate and NOT receiving any help They would not admit that they do not disclose the auto monthly charge and buries the information in another area and not next to the charge box that plainly says " ONE month" It is not one month if you intend to charge monthly and not inform the customer next to where the credit card is entered and the actual charges are agreed to boxes
You can give the refund and reply to the credit card company that a refund has been issued or you can dispute the charge backs or you can allow them It is obvious that your company is still playing games You protest that your hands are tied due to the credit card chargebacks but you know you have three options..agree to charge back, dispute chargeback, dispute due to a refund already issued
I will assume that based on your reply you have no intention of disputing the chargebacks and that the credit card company may issue a permanent credit back to our account
Regards,
*** ***

Dear Ms*** *** This email is in response to the consumer complaint from Dr*** ***; reference # ***We request that Dr*** please read this response in full, as we have provided important refund information at the bottomOur records show that Dr*** signed up
for an Instant Checkmate membership by entering his personal information and credit card informationIn order to complete the enrollment process, all users are required to check a box to agree to Instant Checkmate’s Terms and ConditionsInstant Checkmate’s Terms of Use, like the Billing Details and Frequently Asked Questions also prominently displayed on the website, fully and conspicuously explain Instant Checkmate’s billing termsSpecifically, the Terms of Use describe: The use of this website is subject to the following terms of use:1) Billing and Servicesa) Standard Membership Plans Instant Checkmate offers three basic membership plansAll membership plans are billed up front for the entire term selected.For a standard 6-month membership, You will be billed $immediately upon purchase and $every months thereafter, unless you cancel.For a standard 3-month membership, You will be billed $immediately upon purchase and $every months thereafter, unless you cancel.For a standard 1-month membership, You will be billed $immediately upon purchase and $every month thereafter, unless you cancel.If your payment for a full term is declined due to insufficient funds, Instant Checkmate reserves the right to bill in monthly installments at the rate You selected.b) $Trial MembershipIf You selected a trial membership, You will be billed $immediately upon enrollment of the trialYour 5-day, $trial will expire in daysUpon the expiration of the 5-day trial period, You will be automatically enrolled in a monthly membership and billed $immediately and $every month thereafter, unless you cancelYou may cancel at any time including during the trial periodSee Section 1(d) below.c) Nonstandard Membership PlansInstant Checkmate sometimes offers promotional membership offersIf You enroll in a nonstandard membership, Instant Checkmate expressly reserves the right to bill You, at the rate and frequency disclosed at the time of You enroll.d) Cancellation PolicyYou may cancel your membership, including any trial or nonstandard membership at any time by calling our customer support line hours a day, days a week to speak with one of our Customer Service RepresentativesAny cancellation request will cancel Your upcoming bill.e) Refund PolicyOur number one goal at Instant Checkmate is customer satisfactionIf you are ever not satisfied with our services, feel free to call one of our excellent customer support staff hours a day, days a week, and we will work to resolve your issueRefunds are handled on a case by case basis with the ultimate goal of complete customer satisfaction.We apologize that Dr*** was not satisfied with our servicesAs a gesture of goodwill, Dr*** has been issued a refund in the amount of $This refund has been credited back to the card that was used to enroll in our services, and no further charges will be incurredSince the concerns mentioned in the original complaint have been addressed, we therefore consider this matter closed If you have any questions regarding the foregoing, please do not hesitate to contact Customer Support at ###-###-####.Sincerely,Customer SupportInstant Checkmate

Dear *** *** ***, This email is in response to the consumer complaint from Ms*** ***; reference #***We request that Ms*** please read this response in full, as we have provided important refund information at the bottomOur records show that Ms*** signed up for
an Instant Checkmate membership by entering her personal information and credit card information on August 29, We apologize for any confusion that has occurred in regards to this accountAs a gesture of goodwill, Ms*** has been issued a full refund in the amount of $This refund has been credited back to the card that was used to enroll in our services, and no further charges will be incurredSince the concerns mentioned in the original complaint have been addressed, we therefore consider this matter closed If you have any questions regarding the foregoing, please do not hesitate to contact Customer Support at 1-800-222-8985.Sincerely,Customer SupportInstant Checkmate

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

I tried the $trial to view info and it did nothing but show free public info and links to pay more moneySo I cancelled the same day back in mid SeptemberThen Nov 5,I get an email from paypal saying my payment to instant checkmate didn't go throughSo I call Instantcheckmate to see why they are charging me almost a month and a half after I cancelledThey have no recollection of me cancelling and to find out that was the second time they charged me a monthly fee of and my statements shows the $trial payment was on sep 22, and their monthly charge for a second month tried to go through on Nov 5, So that's a total of I was charged and they can see I haven't used their site since the trial period and it should have been cancelled the very same day but I was told they will only refund month when I was charged twice in a month and a halfNot what it says, and your email will get filled with spam

They ask you to sign up for a monthly service, and then give you extremely limited information based on your search They promise MORE information if you are willing to give them MORE money to upgrade to premium I found more information by doing my own search than what they provided to me for the paid services Do NOT waste your money

I unfortunately just sent this company my credit card info for a 30-day trialAfter paying the initial fee, when I tried to get additional info on two people I got a prompt which indicated I had to pay $MORE for EACH searchThe info supplied is nothing more than phone numbers and towns of residence
I immediately called their 800# to cancel and got a woman speaking broken English who gave me a lot of double-talk on why they couldn't furnish any real data for my searchesI was informed I would still be billed for the stacharge of $AND the "Premium" upgrade of
This company appears to be running a classic internet scam operationAll their feedback reviews here are NegativeThe Revdex.com should be going after these people and shutting them down

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me However, in the 2nd to last paragraph of Instant Checkmate's response, they state:
"Ms. *** has been honored a refund in the amount of $204.86, which is the full amount that she paid for the services. Ms. ***’s Instant Checkmate account has been cancelled, and she will not incur any further charges."
I have NOT been "honored a refund in the amount of $204.86", as of yet, nor have I received a confirmation email from them as to the status of the account I was told on the phone yesterday that I would be receiving a confirmation email from them I would like to have confirmation of such and will wait for the amount to be deposited back to my checking account
I will wait for the business to perform this action
Regards,
*** ***

Dear Ms*** ***,
This email is in response to the consumer complaint from Mr*** ***; reference #***
Our records show that Mr*** signed up for an Instant Checkmate trial by entering his personal information and credit card informationIn order to complete the enrollment process, Mr*** had to check a box to agree to Instant Checkmate’s Terms and ConditionsInstant Checkmate’s Terms of Use, like the Billing Details and Frequently Asked Questions also prominently displayed on the website, fully and conspicuously explain Instant Checkmate’s billing termsSpecifically, the Terms of Use describe:
The use of this website is subject to the following terms of use:
1) Billing and Services
a) Standard Membership Plans
Instant Checkmate offers three basic membership plansAll membership plans are billed up front for the entire term selected
For a standard 6-month membership, You will be billed $immediately upon purchase and $every months thereafter, unless you cancel
For a standard 3-month membership, You will be billed $immediately upon purchase and $every months thereafter, unless you cancel
For a standard 1-month membership, You will be billed $immediately upon purchase and $every month thereafter, unless you cancel
If your payment for a full term is declined due to insufficient funds, Instant Checkmate reserves the right to bill in monthly installments at the rate You selected
b) $Trial Membership
If You selected a trial membership, You will be billed $immediately upon enrollment of the trialYour 5-day, $trial will expire in daysUpon the expiration of the 5-day trial period, You will be automatically enrolled in a monthly membership and billed $immediately and $every month thereafter, unless you cancelYou may cancel at any time including during the trial periodSee Section 1(d) below
c) Nonstandard Membership Plans
Instant Checkmate sometimes offers promotional membership offersIf You enroll in a nonstandard membership, Instant Checkmate expressly reserves the right to bill You, at the rate and frequency disclosed at the time of You enroll
d) Cancellation Policy
You may cancel your membership, including any trial or nonstandard membership by calling our customer support line at ###-###-#### to speak with one of our Customer Service Representatives hours a day, days a weekAny cancellation request will cancel Your upcoming bill
e) Refund Policy
Our number one goal at Instant Checkmate is customer satisfactionIf you are ever not satisfied with our services, feel free to call one of our excellent customer support staff at ###-###-#### between the hours of 5am and 10pm PST (days a week), or between 6am and 2pm PST on holidays, and we will work to resolve your issueRefunds are handled on a case by case basis with the ultimate goal of complete customer satisfaction
We sincerely apologize that Mr*** was not satisfied with our services, and as a gesture of goodwill, we have issued him a refund of $104.24, which is the total amount that he paid to Instant CheckmateThis refund has been credited back to the card that was used to enroll in our services, and no further charges will be incurred
Instant Checkmate apologizes for any inconveniences Mr*** has experienced, and we have issued a full refund per the original requestSince the concerns mentioned in the original complaint have been addressed, we therefore consider this matter closedIf you have any questions regarding the foregoing, please do not hesitate to contact Customer Support at ###-###-####
Sincerely,
Customer Support
Instant Checkmate

pre-wrap;">Dear Ms*** ***
This email is in response to the consumer complaint from Mr***; reference # ***We request that Mr*** please read this response in full, as we have provided important refund information at the bottom
Our records show that Mr*** signed up for an Instant Checkmate membership by entering his personal information and credit card informationIn order to complete the enrollment process, all users are required to check a box to agree to Instant Checkmate’s Terms and ConditionsInstant Checkmate’s Terms of Use, like the Billing Details and Frequently Asked Questions also prominently displayed on the website, fully and conspicuously explain Instant Checkmate’s billing termsSpecifically, the Terms of Use describe:
The use of this website is subject to the following terms of use:
1) Billing and Services
a) Standard Membership Plans
Instant Checkmate offers three basic membership plansAll membership plans are billed up front for the entire term selectedFor a standard 6-month membership, You will be billed $immediately upon purchase and $every months thereafter, unless you cancelFor a standard 3-month membership, You will be billed $immediately upon purchase and $every months thereafter, unless you cancelFor a standard 1-month membership, You will be billed $immediately upon purchase and $every month thereafter, unless you cancelIf your payment for a full term is declined due to insufficient funds, Instant Checkmate reserves the right to bill in monthly installments at the rate You selectedb) $Trial Membership
If You selected a trial membership, You will be billed $immediately upon enrollment of the trialYour 5-day, $trial will expire in daysUpon the expiration of the 5-day trial period, You will be automatically enrolled in a monthly membership and billed $immediately and $every month thereafter, unless you cancelYou may cancel at any time including during the trial periodSee Section 1(d) belowc) Nonstandard Membership Plans
Instant Checkmate sometimes offers promotional membership offersIf You enroll in a nonstandard membership, Instant Checkmate expressly reserves the right to bill You, at the rate and frequency disclosed at the time of You enrolld) Cancellation Policy
You may cancel your membership, including any trial or nonstandard membership at any time by calling our customer support line hours a day, days a week to speak with one of our Customer Service RepresentativesAny cancellation request will cancel Your upcoming bille) Refund Policy
Our number one goal at Instant Checkmate is customer satisfactionIf you are ever not satisfied with our services, feel free to call one of our excellent customer support staff hours a day, days a week, and we will work to resolve your issueRefunds are handled on a case by case basis with the ultimate goal of complete customer satisfactionWe apologize that Mr*** was not satisfied with our servicesAs a gesture of goodwill, Mr*** has been issued a refund in the amount of $475.08, as per the request in the original complaintThis refund has been credited back to the card that was used to enroll in our services, and no further charges will be incurred
Since the concerns mentioned in the original complaint have been addressed, we therefore consider this matter closed If you have any questions regarding the foregoing, please do not hesitate to contact Customer Support at ###-###-####Sincerely,
Customer Support
Instant Checkmate

Dear Ms*** *** This email is in response to the consumer complaint from Mr*** ***; reference #***.We sincerely apologize to Mr*** for his frustrating experience with Instant CheckmatePer his request, we have gone ahead refunded his account in full and no further
charges will be incurredPlease allow to business days for the refund to post to his accountIf he has any questions regarding the foregoing, please do not hesitate to contact Customer Support at 1-800-222-Sincerely,Customer SupportInstant Checkmate

March 4,
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Revdex.com
Viewridge AveSuite
San Diego CA
Re: Revdex.com Complaint Case # ***
Dear *** ***
This email is in response to the consumer complaint from Ms*** *** dated February 27, reference
number # ***
Instant Checkmate.com compiles reports from millions of
public records including information provided by state and local governments
All of the information contained in our reports is part of what is referred to
as the "public record."
8) Disclaimer of Warranties
a) Instant Checkmate DOES NOT GUARANTEE THE ACCURACY OF
INFORMATION FOUND ON THE SITE OR THROUGH THE SERVICESUSE OF THE SITE, THE
SERVICES AND ANY DATA ACCESSED WHILE USING THE SITE OR THE SERVICES IS AT YOUR SOLE
RISKTHE SITE, THE SERVICES AND ALL CONTENTS OF EACH ARE PROVIDED ON AN
"AS IS" AND "AS AVAILABLE" BASIS
b) Instant Checkmate DOES NOT WARRANT THAT THE SITE OR SERVICES
WILL MEET ANY REQUIREMENTS OR NEEDS YOU MAY HAVE, OR THAT THE SITE OR SERVICES
WILL OPERATE ERROR FREE, OR IN AN UNINTERRUPTED FASHION, OR THAT ANY DEFECTS OR
ERRORS IN THE SITE OR SERVICES WILL BE CORRECTED, OR THAT THE SITE OR SERVICES
ARE COMPATIBLE WITH ANY PARTICULAR PLATFORMInstant Checkmate IS NOT OBLIGATED
TO PROVIDE ANY UPDATES TO THE SITE OR SERVICES
c) Instant Checkmate DOES NOT WARRANT OR MAKE ANY
REPRESENTATIONS REGARDING THE MATERIALS ON THIS SITE OR SERVICES IN TERMS OF
THEIR TIMELINESS, CORRECTNESS, ACCURACY, RELIABILITY, OR OTHERWISEWHILE
Instant Checkmate MAKES REASONABLE EFFORTS TO PROVIDE ACCURATE AND TIMELY
INFORMATION ON THE SITE, YOU SHOULD NOT ASSUME THAT THE INFORMATION PROVIDED IS
ALWAYS UP TO DATE OR THAT THE SITE CONTAINS ALL THE RELEVANT INFORMATION
AVAILABLE ABOUT Instant CheckmateInstant Checkmate UNDERTAKES NO OBLIGATION
TO VERIFY OR MAINTAIN THE CURRENCY OF SUCH INFORMATION
d) Instant Checkmate DOES NOT REPRESENT THAT THE SITE, THE
SERVICES OR ANY DATA ACCESSED WHILE USING THE SITE OR THE SERVICES IS
APPROPRIATE OR AVAILABLE FOR USE OUTSIDE THE UNITED STATES
e) Instant Checkmate EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY
KIND, WHETHER EXPRESS OR IMPLIED, RELATING TO THE SITE, THE SERVICES AND ANY
DATA ACCESSED WHILE USING THE SITE OR THE SERVICES, OR THE ACCURACY,
TIMELINESS, COMPLETENESS, OR ADEQUACY OF THE SITE, THE SERVICES AND ANY DATA
ACCESSED WHILE USING THE SITE OR THE SERVICES, INCLUDING THE IMPLIED WARRANTIES
OF TITLE, MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR
PURPOSE AND NON-INFRINGEMENT
We
are sorry to hear that Ms*** *** was
not satisfied with our services Ms*** *** account
has been cancelled, and she will not incur any future chargesShe has been
refunded a total of $1.00, which is the total amount that Ms*** *** has paid to Instant
CheckmatePlease allow 3-business days for this refund to process
Instant
Checkmate apologizes for any confusion Ms*** *** encountered
regarding our policies. Since the
concerns mentioned in her complaint have been addressed, we therefore consider
this matter closed. If you have any
questions regarding the foregoing, please do not hesitate to contact Customer
Support at 1-866-490-
Sincerely,
Customer
Support
Instant
Checkmate

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Address: 3111 Camino del Rio N # 400, San Diego, California, United States, 92108-5724

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