Instant Elixir

It would be our pleasure to help you fix any problem we might have caused youWe inform our customers on the terms and conditions of our checkout process when they are agree to purchase a orderOur goal is avoid misplacementWe are sorry for any misunderstandings you had with our offer,at
this time you have been fully refundedWe want all our customers to be happyPlease allow 4-business days for your refund to post in your bank accountWe hope in the future you will continue to use our products Instant Elixir

We apologize for your troublesWe provide the terms and conditions to our customers throughout the checkout process as well as product pages to read and agree to if they wish to continue with their orderAlso, our number can be found directly on our bottles, as well as on our websiteWe do this
to avoid misplacementAgain, we apologize for any misunderstanding you had with our offer, and at this time you have been fully refunded ,and we will be reaching out to you shortly to ensure satisfaction because we want all our customers to be happyWe hope you will continue to use our products and see the amazing results they can provide

Our records indicate that you have been refunded on this date (04/16/2018) and you have been refunded the amount of your purchase order. Please feel free to contact our service rep at this number (***) if you have any questions. Instant Elixir

I am rejecting this response because: I actually just have a questionThey said that they have refunded me, but did not say if they are referring to the 35% refund they already promised on the phone yesterday, or that they are now offering the full refund for both itemsIf they are offering the full refund, then I accept their response and am gratefulIf it is still just the 35%, then we are still where we were yesterday at the time I filed the complaintYesterday, when they said they were refunding 35% back, I received an email immediately with a refund amount and reference numberI have not seen any new emails today showing a further refund for the full amount.Thank you so much for your time on this matter*** ***

We apologize for your troublesWe provide the terms and conditions to our customers throughout the checkout process as well as product pages to read and agree to if they wish to continue with their orderAlso, our number can be found directly on our bottles, as well as on our websiteWe do this
to avoid misplacementAgain, we apologize for any misunderstanding you had with our offer, and at this time you have been fully refunded ,and we will be reaching out to you shortly to ensure satisfaction because we want all our customers to be happyWe hope you will continue to use our products and see the amazing results they can provide. please allow 4-business days for your refund to post into your bank account

We apologize for your troubles with our companyThe purchase you made on Feb was part of the day offerOnce the days were up, and you did not call in to cancel, you were then charged for the full retail price
of our productThese trial terms were provided throughout the checkout processThe subscription was started when you agreed to the terms and conditions during your check out process as wellWe advise you to call our customer service number which is located on our bottles as well as our website, if needed to cancel your subscription as well as any questions you had regarding the subscriptionI must ensure you that our company is not a scam and our only wish is that our product amazes our customers with its striking effects and that we are able to provide our products with great convenience and support.At this time your account has been refunded and we will be reaching out to you shortly. Inastant Elixir Support

Our records indicate that you have been refunded on this date (04/16/2018) and you have been refunded the amount of your purchase order. Please feel free to contact our service rep at this number (***) if you have any questions. Instant Elixir

We apologize for your troubles and any misunderstanding you had about our serviceI can assure you our terms and conditions are made clearly available to all customers throughout the checkout processThere, you could
have found our contact information as well as directly on our bottlesWe do this to avoid misplacementAgain, we do apologize for your troubles, and at this time your account has been refunded and we will be reaching out to you to ensure satisfaction Instant Elixir Support

The first two charges to my account on March 12th were $and $These are the remaining amounts that need to be refunded

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and I accept it because I cannot go any further to address thisHowever, the check out process did not make there claim at all clearI did not see anything at all about a day trial. And, days had not passed from the time the product was received and when they began billing me for a bogus subscription.Today, my credit card company contacted this company and they agreed to stop billing my cardThey had billed my card a total of four times after I paid the original $for shipping of a free sampleI was billed Febfor $89.98Febfor $Feb for $and Feb for $44.99 Clearly, their business practice does not match their claim to be a legitimate business.*** ***

I am rejecting this response because:
I had already filed a complaint with the Revdex.com and Instant Elixir promised a full refund, so I closed the complaint and accepted itThey have not refunded the money yetI contacted them again and no refund has been givenHere is the last email I sent them: I just received my last credit card statement and am still not seeing the refunds promised when we went through the Revdex.com to moderate our dispute with chargesI was charged the initial and for the trials on 1/That is fineI was then charged on 1/20, 1/21, 2/06, and 2/I only received total shipments and was charged for the trials as well as additional shipments, one of which I didn't even receiveI was promised a 30% refund initially and received back and back on 2/13, but have not received the remaining $I was chargedI was willing to drop the dispute with the Revdex.com when you promised a FULL refundI even clarified to be sure I would get a full refund and was told yes by your companyIf I do not hear back from you today with the refund confirmation, I will open the dispute back up with the Revdex.com

We Sincerely apologize for your troublesOur company only wishes to provide a quality product in a convenient home delivery serviceThe terms and conditions provided throughout the checkout process do state all
information regarding our subscription offerOnce again we apologize for any confusionThere is no need to return your product, but instead please take the pleasure of trying them out so you can truly see the amazing results our products deliverAt this time your account has been refunded and we will be reaching out to you shortly to guarantee your satisfaction. Instant Elixir Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and I accept itI also want to thank you for if it were not for you I would not have gotten a refundI wish they would be honest and up front about their "free Trial" .I wish to thank you again for your help.*** ***

We apologize for your troublesYou paid $for shipping for the repair creamYou paid $for shipping on the Eyes Revitalizer You also paid $for our Rewards program on 12/30/You then had days to
call in and cancel if you wish to do soIf you do not call , then on the 15th day , you were charged for the full retail price of our productAgain, if you still do not call in to cancel then we will ship out another day supply product, and so on until you call in to cancel, All this information was provided to you throughout the check out process for you to read and agree to.We also apologize in behalf of our customer service rep you spoke to, and we will be investigating the call and taking care of it immediatelyWe must ensure you our company is not a scam and our terms and conditions are stated clearly for you, and your order could not be confirmed without your agreementOur only wish is that our products can provide you with striking results that will amaze youAgain, we do apologize for any misunderstanding you had regarding our offer, and at this time you have been fully refunded of the remaining chargesWe will be reaching out to you shortly to ensure satisfactionWe hope you will continue to use our products to achieve the goals you were originally striving for with our product

We apologize and we investigated the situation and it has come to our attention that your account has been fully refunded at this timePlease feel free to contact our customer service repOur number is below for you. Instantly Elixir ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and I accept it. It is unfortunate, however, that an official complaint through the Revdex.com was required to obtain a solution. Improvements in Instant Elixer's customer service process could eliminate the need for using a third party to resolve disputes

We apologize for your troublesOur terms are provided there for you during your checkout processThese conditions state you will have days to try our product and call in and cancel if you wish to do soIf you do
not call in to cancel, then you are charged for the full retail price of our productAt this time you have been fully refunded and we will be reaching out to you shortly to ensure satisfactionWe apologize for any misunderstanding you had regarding our offer , and we hope you will continue to use our products and see the amazing results they can provide

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and I accept it. I have received e-mails from the company stating they are refunding the total amount of $178.97. The first e-mail was on 5/at 10:24am refunding the amount of $89.98, the second e-mail was at 2:PM for the amount of $88.99. I also received a voice mail telling me that they have refunded the total amount and sorry for the misunderstanding. The refund amounts have not shown up on my credit card as of today, but I will keeping checking

You would have to contact our customer support agentsOn our end all we know is that you were refunded on 04/17/and 04/20/2018.Please contact our number below our goal is to make sure you the customer will be satisfied. Please feel free to contact our service rep at this number (***) if you have any questions. Instant Elixir

My credit card has been refunded the total amount of $178.97.  Thank you so much for your help in this matter.