Instantlyvivid

p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px Helvetica; color: #454545; min-height: 14.0px} p.p2 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px Helvetica; color: #454545}   We apologize for your troubles. Your account was cancelled on 2/02/18, However the charge for 2/12/18 was for...

your VIP Rewards program that had not been cancelled, but at this time your account has been fully cancelled and you do not have to worry about any charges coming out of your account. Your account has also been fully refunded and we will be reaching out to you shortly to ensure satisfaction. We do hope you take the pleasure in trying out our amazing products and seeing the results you were originally looking for.  Instantly Vivid Support.

p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px Helvetica; color: #454545} We apologize for your troubles. We provide our terms and conditions to all customers throughout the checkout process to read and agree to if they would like to confirm their order. Our conditions clearly states all...

information regarding our offer and nothing is hidden. Again, we do apologize for any misunderstanding you had , but I must ensure you that our company is not a scam and our only wish is that our product amazes our customers with its striking effects and that we are able to provide our products with great convenience and support. At this time you have been fully refunded , and we will be reaching out to you shortly to ensure satisfaction. We hope you will continue to use our products and see the amazing results you were originally looking for.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and I accept it.  I have downloaded my credit card statement and find that there are credits of $88.99, $89.87 and $4.95 in addition to the credit issued previously.  Thank you for your help.[redacted]

Complaint ID: [redacted]To whom it may concern,Upon receipt of this complaint, we have investigated the details of the account of Mrs. [redacted], in order to properly address her concerns. We sincerely apologize for any misunderstandings there may have been regarding the terms and...

conditions of our subscription offer. As it is stated within the terms located on our website, you have 14 days from the time your order is placed to receive and try our product. You are advised to call our 24/7 customer support center if, for any reason, you wish to cancel. If you did not do so by the 14th day, you were charged the full retail price of the product, and enrolled in a monthly subscription to receive a new supply of the product monthly.At this time, your account has been refunded in full the amount of $67.40. We apologize for any inconvenience this may have caused you. We will see to it that a lead customer support agent is in contact very soon to ensure your satisfaction. Please continue to use the product you have received, as we are sure you’ll fall in love with the striking results!Sincerely,Shakkita J[redacted]Instantly Vivid [redacted]@instantlyvivid.freshdesk.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and I accept it.

Complaint ID: [redacted]To whom it may concern, Having received this complaint, we have investigated the account of [redacted] in order to better provide a satisfactory solution to his concerns. We apologize for any misunderstandings regarding the terms and conditions of our subscription offer...

at the time your order was placed. On our website, the terms and conditions state that you have 14 days from the day that your order is placed to receive and try our products. If you do to wish to continue with your subscription, you are advised to contact our 24/7 customer support center (the number for which is conveniently located on the product) by the 14th day to cancel. If you did not, you were enrolled in our monthly subscription to receive these products right to your doorstep. Your order was placed on 1/13/18, at which time you paid the initial $4.95 for shipping and handling. Your trial started on this day. As the 14th day was 1/26/18 and you had not yet cancelled, you were charged the full retail price for the 30 day supply of the Repair Cream you had received on 1/27/18. At this time, your account has been refunded in full the amount of $89.97. We assure you, the representative responsible for handling your call will be dealt with accordingly, for failing to ensure your satisfaction. A lead representative will be in touch very soon to make sure we’ve done everything possible to resolve all concerns. We hope that you are enjoying the benefits of these products, and we invite you to ask our lead representative about the amazing discounts we have available for our loyal customers!Sincerely,Shakkita J[redacted]Instantly Vivid[redacted][email protected]

We apologize for your troubles. Our terms and conditions are provided to you throughout the checkout process which states all information regarding our offer. Your order could not be confirmed without your agreement. Our terms and conditions can be found on our website . Simply scroll down to the...

bottom and you will see the link stating " Terms and Conditions " in the bottom left corner. Again we do apologize for any misunderstanding you had regarding our offer , and we hope you will continue to try out our products to see the amazing results our products can provide.

From: [redacted] [mailto:[redacted] Sent: Thursday, March 01, 2018 5:24 PMTo: [redacted]Subject: Complaint # [redacted]  Here is a copy of my checking account statement to the charge from Instantly Vivid. I have not received a refund yet.  I will keep checking each day and advise you if I receive the refund. They send me a post dated statement dated 2/10 with a wrong amount on it. I do not know what name the other charges were attempted under. This was just told from the fraud dept of [redacted] ·         My Accounts·          Choose an Account·         My Documents·         My Rewards·         Transfers·         Bill Payments·         Send Money·         Deposits·         Customer Service·         Products & ServicesI'd Like to...ViewAccount InformationFull Account & Routing NumberOnline StatementsTake ActionOverdraft SolutionsSet Up Account AlertsSet Up Automatic TransferDeposit a CheckFind Past Check or Deposit Slip ImagesOrder/Review ChecksLost or Stolen Card/CheckLearn about Because You’ve Earned ItQuick BankingComplete simple banking tasks here.Transfer Money[                         From Account \/]From Account[           \/][                             To Account                          \/]To Account$mm/dd/yyyy[Continue]Pay a U.S. Bank AccountPay BillsSend Money with Get a Cash Advancewizard (Checking) - [redacted]Manage NicknameAccount SummaryAccount Balance$[redacted]Debit Card Authorizations-$[redacted]Available Balance$[redacted]Account Activity·Transactions·SearchPrint Transactions|Download TransactionsShow The Past[90 days\/]90 days [30\/]30Per page1of8 DateDescriptionCheck #DepositsWithdrawalsAcct Balance Pending Transactions[redacted]                             ...⇄ Transactions[redacted]
 
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and I accept it. I hope that this helps the company to communicate more clearly and make sure that they are not using unscrupulous practices in the future.I'd like to thank the Revdex.com for their assistance in getting this resolved!Sincerely,[redacted]

I am rejecting this response because:  I have received credit for one charge in the amount of $89.87, but there are the following remaining charges:  $88.99 (which I have paid to CitiCard), $89.87, $88.99 and $4.95.  As I stated in my previous complaint, I have two boxes from Instantly Vivid, one opened since there was no identification of the sender and the other unopened, which I will be happy to return to the company.  I do not want these products.

Complaint ID:[redacted]To whom it may concern, After having received this complaint,  we have reviewed the account of [redacted] to better aid in settling her concerns regarding her account. We sincerely apologize for any misunderstandings there may have been regarding the terms...

and conditions of our subscription offer at the time your order was placed. As it is stated in the aforementioned terms located on our website, you have 14 days from the time your order is placed to receive and try our products. If for any reason you wish to cancel, we advise you to call into our 24/7 customer support center by the 14th day to do so. If you do not, you are thereby charged the full retail price for the products you received, and were enrolled in a subscription to receive these products right to your door monthly. As we truly are sorry for the inconvenience, we have refunded your account in full the charges of $89.87 and $88.89. A lead customer support agent will be reaching out to you very soon to ensure your satisfaction. We strongly encourage you to continue to use those products you have received, as continuous use is the best way to experience their striking benefits!Sincerely, Shakkita J[redacted]Instantly Vivid [redacted]@instantlyvivid.freshdesk.com

p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px Helvetica; color: #454545} I apologize for your troubles. To cancel your account you must call our customer service number and our Reps would gladly assist you. If you emailed us to cancel, then you will receive an email back advising you to...

call. I must ensure you our company is not a fraud and all information regarding our offer is found clearly in our terms and conditions that had to be agreed by you before confirming the order. Again, we apologize for any misunderstanding you had regarding our offer, our only wish is that our product amazes our customers with its striking effects and that we are able to provide our products with great convenience and support.At this time your account has been refunded and we will be reaching out to you shortly to ensure satisfaction.

p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px Helvetica; color: #454545; min-height: 14.0px} p.p2 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px Helvetica; color: #454545} We apologize for your troubles. During the checkout process there were terms and conditions you had to read and agree to...

before confirming your order. These conditions state that you will have 14 days to try our product out and call in and cancel to avoid being charged. If you do not call in within your offer; then you are charged for the full retail price of our product. Again we apologize for any misunderstanding you may have had with our offer. At this time you have been fully refunded. We will be reaching out to you shortly to ensure satisfaction. We hope you will continue to use our products and see the amazing results you were originally looking for.

We would like to assist with your problem. We have our number on our products as well as our websites. We provide the terms and conditions to our customers throughout the checkout process as well as product pages to read and agree to if they wish to continue with their order. Our goal is to make all...

our customers happy. Again, we apologize for any misunderstanding you had with our offer, and at this time you have been fully refunded ,and we will be reaching out to you shortly to ensure satisfaction. We look forward to working with you in the future. Please allow 4-7 business days for your refund to post in your bank account. Instantly Vivid

Our records indicate that you have been refunded on this dates (04/21/2018) and you have been refunded the amount of your purchase order.   Please feel free to contact our service rep at this number ([redacted]) if you have any questions.  Instantly Vivid

Complaint ID:[redacted] To whom it may concern, After receipt of this complaint we have reviewed the account of [redacted], the assumed account holder referenced in this complaint made by [redacted]. We sincerely apologize for any misunderstandings there may have been regarding the terms and...

conditions of our 14 day subscription offer. As the terms state, if you do not call our 24/7 customer support center by the 14th day, you are charged the full retail price for the products you received, and are enrolled in our monthly subscription to receive these products right to your door. At this time, your account has been refunded in full both charges of $88.89 and $89.97. We will also see to it that a lead customer support agent is in contact with you very soon to ensure your satisfaction. We encourage you to continue to use the products you have received, as we would love to see you achieve the results you were seeking!Sincerely,Shakkita J[redacted]Instantly Vivid[redacted]@instantlyvivid.freshdesk.com

p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px Helvetica; color: #454545} We apologize for your troubles. During the checkout process there were terms and conditions you had to read and agree to before your order can be confirmed. They are there clearly for you to read before you can proceed...

with your order.  Our number can be found directly on our product and also can be found on our website. We do this to avoid misplacement. You must call in and cancel your account to avoid any further charges. Again we apologize for any misunderstanding you had regarding our offer. We understand you were not aware of the conditions of our offer and at this time you have been fully refunded, and we will be reaching out to you shortly to ensure satisfaction. We hope you will continue to use our products and see the amazing results you were originally looking for.

This is a refund.Please feel free to contact our service rep at this number ([redacted]) if you have any questions.  Instantly Vivid

We would like to assist with your problem. We have our number on our products as well as our websites. We provide the terms and conditions to our customers throughout the checkout process as well as product pages to read and agree to if they wish to continue with their order. Our goal is to make all our customers happy. Again, we apologize for any misunderstanding you had with our offer, and at this time you have been fully refunded ,and we will be reaching out to you shortly to ensure satisfaction. We look forward to working with you in the future. Please allow 4-7 business days for your refund to post in your bank account. Instantly Vivid

Our records indicate that you have been refunded on this date (04/16/2018) and you have been refunded the amount of your purchase order.   Please feel free to contact our service rep at this number ([redacted]) if you have any questions. Instantly Vivid