Integrated Recovery Services Inc.

Complaint:***Dear ***,Upon review of this complaint, our company denies all allegations of wrongdoing and impropriety regarding our collections of Mrs*** account Our company does not permit employees to threaten consumers These types of practices are reprehensible and
not tolerated by our company We train our employees to ensure that they are compliant with the FDCPA and all other laws that may pertain to the collection of consumer debt. The account has been closed as a cease and desist and returned to the client We apologize for any bad dealings you may have had with our company and want to ensure Mrs*** that we have a zero tolerance for these types of threats. Compliance Team

Upon review of this complaint, our company denies all allegations of wrongdoing and impropriety regarding our collection of Ms*** accountOur company does not permit employees to threaten consumersThese types of practices are reprehensible and not tolerated by our companyOur company
trains our employees to ensure that they are compliant with the FDCPA and all other laws that may pertain to the collection of consumer debtDue to the seriousness of the complaint the account will be closed as cease and desist and returned to the clientMs*** will no longer receive any further communication from our officeCompliance Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I did not tell them to cease and desist See below off from Joseph *** - subtract the $I already paid and I owe $ I AM willing to pay this amount to settle the issue; however Kansas states that there should be no loan greate than %00, that the lender may not charge more than 15% of the amount of loan No insurance charges or any other charges of any nature whatsoever shall be permitted, except returned check fees I got this from the Consumer Protection depton Ks website I have since found out that ANY and ALL Tribal loans are illegal *** falls under the registration of *** *** ***, which its entity is owned by the *** *** *** ** *** *** ** *** *** *** operates its website at www.***.com*** and lists its contact info and address regarding payments and correspondence as: ** ** *** ** *** *** After doing research, I have found that numerous states have listed *** as unlicensed and cannot conduct business in their state I have found out that many states including Ks have litigation cases against companies that hide behind a Tribal entity, and therefore make them illegal When this is settled I plan to ask my state reps to disallow any and all online payday or installment loans permitted in kansas. As far as their response that they could not substantiate my complaint, Richard *** and Kelly *** both stated that calls are recorded, and Kelly did say she would review Richards call to me Richard DID break No rule by contacting me before I received documentation about this issue, and Kelly *** broke the law by accepting payment before I received documentation I AM willing to take Joseph *** offer of $- my $payment to leave $left I do not feel that it is right for me to have received the money and not paying some of it back A lesson learned NOT to take these type of loans So, if you would like to reach out to Joseph *** at Integrated Recovery Svs and have him set this up with me, that would be fine I would owe $over months which would be $each month on the 17th of each month, with that final payment being due in April I am not the kind of person who wants to cheat the system. Please let me know what their response is.(Attached is Joseph *** settlement offer)
Regards,
*** ***

Please be advised that each of Integrated Recovery Services employees are trained and
required to comply with the Fair Debt Collection Practices Act, U.S.C& ETSeqand
New York state lawsAlthough Integrated Recovery Services disputes the factual assertions
alleged by Mrs
*** complaintUnder no circumstance our any of employees allowed to
make threats of any typeDue to the customer’s request we will cease all telephone
communication with Mrs***The account had been documented with the disputeIt has
since been closed as cease and desistThe account has been returned to our client *** *** ***
Thank You
Director Of Compliance

Complaint: *** *** *** Upon review of this complaint, our company denies all allegations of wrongdoing and impropriety regarding our collection of Ms***’s accountOur company does not permit employees to belittle or threaten consumersThese types of practices are reprehensible and
not tolerated by our companyOur company trains our employees to ensure that they are compliant with the FDCPA and all other laws that may pertain to the collection of consumer debtThe employee in question is no longer employed with our companyWe apologize for any the bad experience she felt she had and will close the account as cease and desist and return to the clientUnfortunately it is not with in our authority to abolish the debtKelley *** Compliance Team

Complaint: *** ***Upon review of this complaint, our company denies all allegations of wrongdoing andimpropriety regarding our collection of Ms***s’s accountOur company does not permitemployees to belittle consumersThese types of practices are reprehensible and not tolerated
byour companyOur company trains our employees to ensure that they are compliant with theFDCPA and all other laws that may pertain to the collection of consumer debtThe employee inthe complaint is no longer employed with our company.Due to the seriousness of the complaint the account will be closed as cease and desist andreturned to the clientMs*** will no longer receive any further communication from ouroffice.Compliance Team

The account was sold by *** * ** to a broker who placed the account with us for collectionsWe report back to our client the debt has been paid in full and they notify the original creditorThis process can take up to plus days at timesWe will typically issue a paid letter to yourself with
the original account information and advise you as the consumer if you choose to expedite notification you can provide a copy of this satisfaction of debt to the original creditorI have forwarded a copy of the paid letter to the email address we have on file of ***You can forward this notice to *** * ** to expedite the updateI apologize this process wasn't explained in it's entirety

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me with the exception of the employee that harassed meI have him on a recording, in which he was aware of, belittling me and harassing me and I want this employee reprimanded
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meIt is satisfactory as long as the company adheres to their part of the bargain. However, it should be noted that they are not telling the truth about their employees yelling and threatening customers
Regards,
*** ***

Ms***I can be reached @ *** *** *** Ms*** Compliance Director

Upon review of this complaint, our company denies all allegations of wrongdoing and impropriety regarding our collection of Mrs***'s account Our company does not permit employees to threaten or harass consumers These types of practices are reprehensible and not toleratedWe train
our employees to ensure that they are compliant with the FDCPA and all other laws that may pertain to the collection of consumer debtThe phone numbers that were called were furnished on the original loan application. The account has been closed as cease and desist and returned to the client for further collection. No further contact will be made from our office

Complaint: *** *** *** Upon review of this complaint, it appears our company had removed all numbers from Mr*** account and he will not receive any further calls from our companyIt had been returned to the client as Cease and Desist in April Compliance Team

Miss *** as a company we strive to maintain professionalism when dealing with consumers. We train our employees to ensure that they are compliant with the FDCPA and all other laws that may pertain to the collection of consumer debtThe numbers called were the ones provided on your
application. We will close the account and forward it back to the client for further collections. No further contact will be made from our office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I expect no more recorded phone calls to come to my place of employment, my cell phone or referencesAutomated calls that are threatening in nature are not cool. The most frustrating part is the fact I have no idea why they are callingI received nothing in the mail
Regards,
*** ***

Unfortunately there have been credit card charge back's received on this account since Ms*** started her payment plan$on 2/29/2016, $on 5/3/and $on 10/21/By charging back authorized payments Ms*** unfortunately we can no longer set you up on agreement for
pre-authorized paymentsBy setting up the pre-authorized payments you ensure the active stays with us throughout the plan we negotiatedHowever we are not denying your payments You are more than welcome to send certified funds ONLY to our mailing address and we will apply them towards your remaining balance of $However the plan was pulled due to the reoccurring charge backs we have received

Complaint: ***Upon review of this complaint, our company denies any allegations of wrongdoing regarding our collection of Mr***'s account We just received Mr***'s account in our office on 9/5/2017, our automatic dialer called the phone number that Mr***, himself, provided
on his loan applicationThe automated message that was left is compliant with the laws that pertain to the collection of consumer debtIt was then that Mr*** contacted our office and began hastily speaking at our representatives, calling numerous times We will close the account in our office as cease and desist and return it back to the original clientNo further contact will be made from our office

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and although this company completely denied all allegations but then admitted to them by stating that, that employee, in which I never identified and was not one but two different people that I spoke with who were extremely disrespectful, is no longer with them, which I don't believe to be truthful, I have no longer been harassed by this company and find that this resolution is satisfactory to me. Regards, *** ***

Hello, this complaint is not valid as it is filed against the wrong company. You must redirect it to The Company at the top of the Complaint, we have no affiliation with them what so ever

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Regards, *** ***

Upon review of this complaint, our company denies all allegations of wrongdoing and impropriety regarding our collection of Ms***s accountOur company does not permit employees to threaten consumersThese types of practices are reprehensible and not tolerated by our companyOur company
trains our employees to ensure that they are compliant with the FDCPA and all other laws that may pertain to the collection of consumer debtThe employee in question is no longer employedDue to the seriousness of the complaint the account will be closed as cease and desist and returned to the clientMs*** will no longer receive any further communication from our officeCompliance Team