Integrated Recovery Services Inc.

Complaint: [redacted]Upon review of this complaint, our company denies all allegations of wrong doing and impropriety regarding our collection of Ms. [redacted] account. Our company does not permit employees to be little or threaten consumers. These types of practices are reprehensible and...

not tolerated by our company. Our company trains our employees to ensure that they are compliant with the FDCPA and all other laws that may pertain to the collection of consumer debt. The employee involved in the complaint will be required to complete to attend and complete a training course due to the seriousness of the complaint regardless of our findings.We apologize for any the bad experience she felt she had and will close the account as cease and desist and return to the client.Compliance Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  The redirected address since my moving from the address is [redacted]Regards, [redacted]

Please be advised that each of Integrated Recovery Services employees are trained and
required to comply with the Fair Debt Collection Practices Act, 15 U.S.C. & 1692 ET. Seq. and
New York state laws. After reviewing the information provided it appears the information
Integrated Recovery...

located on the consumer was incorrect. It just happened to be the same
name as Ms, [redacted] brother. We have taken Ms. [redacted] phone number of the file and made
note for no further contact.
Thank You
Director Of Compliance

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Regards, [redacted]

Miss.  [redacted] We are indeed a legitimate company.  just to clarify the original loan you received was through MYPAYDAYLOAN.COM, they then sold the debt to a broker, most likely [redacted], at that point they distribute those accounts to various...

companies, Integrated Recovery Services being one of them.  Upon review of this complaint, our company denies all allegations of wrongdoing and impropriety regarding our collection of your  account.  Our company does not permit employees to threaten or harass consumers.  These types of  practices are reprehensible and not tolerated. We train our employees to ensure that they are compliant with the FDCPA and all other laws that may pertain to the collection of consumer debt. We will close the account and forward it back to the client for collections.  No further contact will be made from our office.

Complaint: [redacted]Upon review of this complaint, our company has removed Ms. [redacted] contact information andshe will not receive any further calls from our company.Compliance Team

We have removed the phone number from our database. No further calls have or will be made. We apologize for the bad experience the representative has been spoken with and addressed accordingly.

Complaint: [redacted] Upon review of this complaint, our company denies all allegations of wrongdoing and impropriety regarding our collection of Ms. [redacted]’s account. Our company does not permit employees to belittle or threaten consumers. These types of practices are reprehensible and...

not tolerated by our company. Our company trains our employees to ensure that they are compliant with the FDCPA and all other laws that may pertain to the collection of consumer debt. The employee in the complaint is no longer employed with our company. Due to the seriousness of the complaint the account will be closed as cease and desist and returned to the client. Compliance Team

Upon review of this complaint, our company denies all allegations of wrongdoing and impropriety regarding our collection of Ms. [redacted]'s account.  Our company does not permit employees to threaten or harass consumers.  These types of practices are reprehensible and not tolerated. We train...

our employees to ensure that they are compliant with the FDCPA and all other laws that may pertain to the collection of consumer debt. The account has been closed as cease and desist and returned to the client.  We sincerely apologize for any bad dealings you may have had with our company.

Complaint: [redacted]Upon review of this complaint, our company denies all allegations of wrongdoing andimpropriety regarding our collection of Ms. [redacted] account. Our company does not permitemployees to belittle consumers. These types of practices are reprehensible and not tolerated...

byour company. Our company trains our employees to ensure that they are compliant with theFDCPA and all other laws that may pertain to the collection of consumer debt. The employeeinvolved in the complaint will be required to complete to attend and complete a training coursedue to the seriousness of the complaint regardless of our findings.Our records indicate the Ms. Coleman has paid $327.48 to date. She had 1 remaining payment of$138.74 remaining. We will close the account for the $327.48 she has paid and provide her witha paid in full letter. We apologize for any bad experience she felt she had and hopefully this willhelp her put closure to it.Compliance Team

Revdex.com:I have reviewed the response made by the business in...

reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[To assist us in bringing this matter to a close, we would like to know your view on the matter.]Regards,[redacted] I want my money back to pay off the people I really owe

The company I paid this off too is not a real company I contacted the check m go who I really owe and said that they still have a balance on the account they said they never received anything from me
[redacted]

Upon review it appears the account is indeed paid in full. There has been no contact made by our office since the account paid letter was sent via email, perhaps it was a different company that contacted you. It would be in your best interest to contact [redacted] ** corporation on the matter,...

however not just the local branch.  It appears that you have been misinformed by whom ever you were speaking with.  If there is any question regarding the status of your account, just provide them with the paid in full letter that we provided upon completion of payment on 12/30/2017.  We will sent another copy of the paid letter to the email address we have on the closed file.  Any further questions please contact our office.

Complaint: [redacted]Upon review of this complaint, our company denies all allegations of wrongdoing andimpropriety regarding our collection of Ms. [redacted] account. Our company does not permitemployees to belittle consumers. These types of practices are reprehensible and not tolerated by...

our company. Our company trains our employees to ensure that they are compliant with theFDCPA and all other laws that may pertain to the collection of consumer debt. The employee inquestion is no longer employed with our company.Due to the seriousness of the complaint the account will be closed as cease and desist andreturned to the client. Ms. [redacted] will no longer receive any further communication from ouroffice.Compliance Team

Our company trains our employees to ensure that they are compliant with the FDCPA and all other laws that may pertain to the collection of consumer debt. Per Mr. Johnson's request the account will be closed and sent back to the client. There has been a request submitted for validation from the...

client along with a letter generated to the consumer from our company. Compliance Team

As a company we are compliant with the FDCPA and all other laws that pertain to the collection of consumer dept. The calls were made to the phone numbers that you provided on your original application. We apologize for any bad dealing you feel you have had with our company. The account will be...

closed a s cease and desist and returned to the client for collections. No further calls will be made from our office.

Upon review of this complaint, our company denies all allegations of wrongdoing and impropriety regarding our collection of Ms. [redacted] account.Our company does not permit employees to berate consumers. These types of practices are reprehensible and not tolerated by our company.Our company trains...

our employees to ensure that they are compliant with the FDCPA and all other laws that may pertain to the collection of consumer debt.I’ve attached a copy of the correspondence that was sent to Ms. [redacted]. And due to the fact Ms. [redacted] was not aware of the processing fee of $10.00 I will credit the account $20.00 for the 2 transactions she has made successfully. This will lower her next 4 payments by $5.00 each to compensate the $20.00. I will also waive the future processing fees as long as the payments Ms. [redacted] agreed to clear successfully. If for any reason they do not she will have to renegotiate her agreement and I can’t promise they will waive the fees moving forward.  I have requested a new letter of agreement be sent to Ms. [redacted] as well.Any further questions she may contact myself  Kelly [redacted] @ [redacted]

[redacted] no longer owns the debt, once they sell the debt they do not update the account status as paid in full because it is no longer their issue.  As mentioned previously, it is recommended that you contact [redacted] corporate office not your local branch.  We have called them on this matter.  The corporate number for you to contact in regards to this is [redacted]. If an additional paid letter is needed, please contact us at [redacted] or if more convenient feel free to email us at [redacted]. Thank You

Hi yes I got a paid so called paid in full letter. I asked them to send me something after I paid. I would like a explanation as to why this man said he has no records in his office about my delinquent account here is proof

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]