Integrated Recovery Services Inc.

Complaint: *** *** *** Unfortunately it does not appear as though this account is in our systemWe have been in the same location for over years and are not called Integrated Asset RecoveryCompliance Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Regards, *** ***

Complaint: *** *** *** Upon review of this complaint, our company denies all allegations of wrongdoing and impropriety regarding our collection of Mr*** accountOur company does not permit employees to belittle or threaten consumersThese types of practices are reprehensible
and not tolerated by our companyOur company trains our employees to ensure that they are compliant with the FDCPA and all other laws that may pertain to the collection of consumer debtThe employee in the complaint is no longer employed with our companyDue to the seriousness of the complaint the account will be closed as cease and desist and returned to the clientMr*** will no longer receive any further communication from our officeShould he choose to resolve this matter he will need to contact his original creditor *** * ** and they will forward him to the purchaser to resolve this throughCompliance Team

I spome directly with a representative of *** * ** and they he confirmed that I am still in the system with a full balance and "not one penny paid"

Complaint: *** *** *** Upon review of this complaint, our company denies all allegations of wrongdoing and impropriety regarding our collection of Mr.*** accountOur company does not permit employees to threaten consumersThese types of practices are reprehensible and not tolerated by
our companyOur company trains our employees to ensure that they are compliant with the FDCPA and all other laws that may pertain to the collection of consumer debtDue to the seriousness of the complaint the account had already been closed as cease and desist and returned to the clientWe apologize for any bad dealings you may have had with our company and want to ensure Mr*** we have zero tolerance for these types of threatsCompliance Team

Complaint: *** *** *** Upon review of this complaint, we will be sending Ms*** a refund for $to the address listed in this complaintUnfortunately due to the age of the complaint I can no longer review recordings to verify Ms*** complaintWe apologize for
any inconvenienceCompliance Team

Attached is the paid off letter you requested

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

I can not business with [redacted] ** untill they receive a payment for the charged off account. The record shows that they have not received "a penny" and will not do business with me. I have spoke to a representative of the company and they said, "they do not work with any outside or third party collection agency and I will still owe them the full amount due". I need my $368.28 that was paid to Integrated Recovery Services so that I may clear this up myself.

Complaint: [redacted] Upon review of this complaint, our company denies all allegations of wrongdoing and impropriety regarding our collection of Mr. [redacted]’s account. Our company does not permit employees to threaten consumers. These types of practices are reprehensible and not...

tolerated by our company. Our company trains our employees to ensure that they are compliant with the FDCPA and all other laws that may pertain to the collection of consumer debt. The account has been closed as cease and desist and returned to the client. We apologize for any bad dealings you may have had with our company and want to ensure Mr. [redacted] we have zero tolerance for these types of threats. Compliance Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Regards, [redacted]

RE: [redacted] I am in receipt of your letter dated December 15th, 2016 together with its enclosures regarding [redacted]. Please be advised that each of Integrated Recovery Service’s employees are trained and required to comply with the Fair Debt Collection Practices Act, 15 U.S.C. & 1692 ET....

Seq and all state laws. After further review were have been unable to substantiate Mrs. [redacted]’s allegations. Although Integrated Recovery Service’s disputes the factual assertions alleged by in Mrs. [redacted]’s complaint. Integrated Recovery Service’s will cease all telephone communication with Mrs. [redacted]. The account had been documented with the dispute after speaking to the consumer. A refund will be issued for the payment of $100.00 payment she made and it has since been closed as cease and desist. The account has been returned to our client with notification of the dispute. Thank You Compliance Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Regards, [redacted]

Please contact our office ask for Kelly [redacted]. I will be than happy to help you get this adjusted. It looks like there's been a lot of miscommunication. You are correct you've already paid alot to not reflect a paid account. I will be more than happy to assist you in getting this closed.

Complaint: [redacted] Upon review of this complaint, our company denies all allegations of wrongdoing andimpropriety regarding our collection of Ms. [redacted]’s account. Our company does not permit employees to threaten consumers. These types of practices are reprehensible and not tolerated by our company. Our company trains our employees to ensure that they are compliant with the FDCPA and all other laws that may pertain to the collection of consumer debt.Our records indicate the Ms. [redacted] has paid $414.29 to date. She had 1 remaining payment of $85.71 remaining. We will close the account for the $414.29 she has paid and provide her with a paid in full letter. We apologize for any bad experience she felt she had andhopefully this will help her put closure to it. The employee she had been working with is nolonger employed.Compliance Team

Mrs. [redacted] as a company we try to be as professional as possible. Our company trains our employees to ensure that they are compliant with the laws that pertain to the collection of consumer debt.  Upon review of the account it appears that you were in a promise to pay status where you agreed...

to a settlement amount and, as per your request, that document was sent via email.  We do ask to confirm your current mailing address to ensure any documentation being mailed, goes to the proper address. The account has been closed as cease and desist and returned to the client for collections.  No further calls will be make from our office.

Thank you for providing me with an account number. I have located your account and yes it is closed as a paid in full loan. Due to the age it was restricted and I was unable to locate without more information. Our company trains our employees to ensure that they are compliant with the FDCPA and all other laws that may pertain to the collection of consumer debt. The employee in the complaint is no longer employed with our company. And unfortunately due to the age I can no longer access recordings. However I do apologize for any bad experience you may have had with our company and want to reassure you we work hard everyday to ensure things such as this do not happen.

Complaint: [redacted] Upon review of this complaint, it appears as though the representative removed Mr. [redacted] number and documented no further contact. We apologize for any inconvenience. Compliance Team

The client requires us to cease and desist if they receive a complaint that elevates to them. If we are unable to resolve the complaint internally, unfortunately due to our contracts we are no longer able to help Ms. [redacted] in resolving her account with spot loan. She will have to contact [redacted]  I understand Ms. [redacted] wants to resolve her loan and I'm sure the client is willing to work with her as well. The letter Ms.[redacted] received was after her initial payment of $100.00 was posted to her account thus the difference in the balance . The payments were adjusted to compensate her for her processing fees that were waived.But unfortunately due to the elevation of the complaint we must return the funds and cease and desist. My apologies to Ms. [redacted] and if she just reaches out to the client and asks them to accept the same agreement they will hopefully work with her as well. Compliance Director

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]