Inter Movers

I am gladly recommending Inter Movers after what they have done for me. International moves are never easy. And when you are moving from one continent to another, it gets toughest. The guys from this company not only gave me a good price, they made sure everything goes according to the plan. These guys were great in packing, specially the delicate stuffs and breakables. I had nothing to worry about. After receiving all my belongings in one piece and within the schedule, I just had to recommend them. Truly, Inter Movers showed the way how a moving company should go for the business.

This is then 2nd time we used Inter Movers LLC. In December we moved my mother's furniture to Poland. The crew arrived, compiled an inventory list and packed all jer furniture into special material to avoid damage. They also boxed her China and books into boxes. Over all service was amazingly fast. The crew was very nice and took instructions without hesitation.

My mother's things arrived today, she was very excited when she saw everything arrived in good order.

If you're moving to another country, call them and ask to speak to Michael. He is very knowledgeable and will help you with all your needs.

Review: We hired inter movers LLC to ship our belongings from NJ to the UKFirstly the men they sent to pick up our belongings were over 2 hours late, we specifically booked them for 9am as we had a walk through booked with the buyers of our house at midday. They were rude had a bad attitude and threw our stuff off their truck into our front yard because my husband had a verbal altercation with [redacted] as he was being very disrespectful in our home. We HAD to beg them to come back and continue with the move as we were closing on the house that day. Having been told by [redacted] it would take 7 weeks then telling us by email it would be 8 weeks, we actually received our goods after 10 1/2 weeks. We would not have chosen them had we known this, as other companies quoted 8 weeks and we would have gone with themWe were told that they had no trucks or drivers to bring our stuff!! Not our problem.It arrived in the UK Aug [redacted] and we got it Sept [redacted]Upon delivery we found all the furniture, without exception, that they packed up, bedroom set, planters, antique cabinet ALL damaged. Thank God we took out insurance. We were only allowed to insure what they packed, not the boxes we packed, which on the whole, with the exception of about 3 boxes, arrived unscathed. The answer we get when we email with this news and a load of photos is "did you take out insurance?"We expect some compensation, not only to cover the delay in getting our belongings, but for the deductible and some on the insurance claim. This is mega damage, not just one or two bits.Desired Settlement: We paid in excess of $5000 for this shipment, knowing in our Hearts at the time [redacted] was in our home, that it wasn't going to arrive safely, we even suggested this to [redacted] had such a bad attitude, his men wouldn't even talk to him, on my behalf as he was ignoring both me and my husband. they told me they daren't. I asked over and over different questions at the time and was completely ignored. We expect at least $2500 compensation plus deductible. Or we will go to the credit card.

Business

Response:

As I understand correctly this complaint is about shipment being delivered in 10 weeks instead of 8 and some items that were damaged. Client needs to understand and this was explained that 8 weeks delivery time to UK or anywhere in Europe for that matter is average. Actual delivery time is based on customs release and availability of labor right after shipment gets released from customs. This is not a move around the corner or even to a different state in USA. This is international relocation. Being delayed ONLY 2 weeks after average it's very good considering dealing with international customs bureau. As for some items being damaged, sometimes it does happen. This is why we encourage all shippers to purchase moving insurance. After all this is going half way across the globe and being handled multiple times including unloading for customs exam in UK and reloading again for delivery. Client should claim insurance and we will assist in any paperwork needed for claim process. As for the amount disputed, I do not see any reason for any refund at all. This is not a criminal case, there are no punitive damages or compensation for pain and suffering.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I don't accept that response. The shipment arrived in the U.K. on August [redacted] and was released soon after by customs ( we have the email proof from [redacted] in the UK the agents used by the US company we contracted with. We called and called and called them and were told at least twice that they couldn't deliver to us as they HAD NO VEHICLES spare to bring our items.

inter Movers continually use the excuse of customs being the hold up when we know that is not the case. And to be precise it was 10 1/2 weeks not 8 as promised.

No I do not accept that response.

inter movers continually use Customs as their excuse. Our goods sat in their warehouse for a month in the US

they were eventually shipped and arrived in UK on August [redacted] and released from customs soon after. We have documented proof that [redacted] who Inter Movers used in the UK COULDNT bring our stuff as they had no vehicles spare. They were too busy.

we spoke and emailed with them on numerous occasions and were told this at least twice and in writing.

we only received our stuff Sept ** it having been sat on for at least 2 weeks in a warehouse in the

UK.

it was 10.5 weeks instead of the promised 8 weeks to be precise and in a dreadful state upon arrival.

The fact that [redacted] couldn't get the stuff to us is unacceptable.

oh and Inter .movers now refuse all contact with us to help with our insurance claim, ignoring all email correspondence since we filed with you and the credit card company (they only let us put $500 of z$5000 bill as I know they are scared of being claimed against. So their claim to you that they will help us is a downright untruth!!

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

I am sorry but this is just going on and on in circles discussing issues of behavior of [redacted] and/or [redacted] our crew member. There is no restitution for being delayed 2 weeks. As Mentioned before 8 weeks was just average transit time and nowhere in our paperwork it states that there will be any discounts neither a guaranteed delivery dates were promised.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

This is a perfect example of Inter Movers apathetic attitude towards our concerns . Although there is conveniently no mention of compensation in their contract for a late shipment, my experience with every REPUTABLE company that I've ever had issue with is that they try to the best of their ability to compensate clients for substandard service.

When my wife and I contracted the the services ( in excess of $5,000.00) of Inter Movers we were under the false impression that they were a reputable company, unfortunately we were sadly mistaken. Our understanding was that our belongings would arrive undamaged and within the time frame we were quoted again this was not the case.The really sad part about this whole ordeal is that Inter Movers hasn't even had the common decency to apologize for any of our inconvenience damaged belongings and late delivery). All they've done to date is make excuses for substandard service and totally absolve themselves of responsibility for their employees bad behavior. One could understand if they were 5% maybe 10% past their quoted time frame but 20% is unacceptable. We were quoted eight weeks not a time frame of eight to twelve weeks. How late I wonder is supposed to be acceptable to Inter Movers ? I ask this since it's obvious that because it's not stated, keeping customers waiting weeks past the quoted time seems to be business as usual. At this point it's also obvious that Inter Movers has No desire to even mediate this debacle. Maybe they should refund us 20 % of our contracted fee ? In either case we really need Revdex.com to step in and sort this out on our behalf.

Unbelievable ........,,,,

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I contracted with Inter-movers as a International Freight Forwarding service to move our goods internationally from the US to the country of Malta. They advertised a complete door-to-door service whereby they either shipped the goods themselves or arranged for the different sub-contracting shipping providers. The first provider they had was a guy and his wife that came to our house. They didn't know how to back up their truck, didn't know how to open the gate on the back of it, and had never seen a Bill of Lading before. It is safe to say they were not licensed or bonded shipping agents. We called [redacted] to voice our complaint, and his response was: "Dear [redacted]. The reason that we had to hire a VERY local help to take it to our depot at Roadrunner, is because your pickup street is very narrow and Roadrunner trucker could not fit there for pickup. It will arrive at our warehouse not a problem. Do not worry. In rare occasions like this one we have to do this." When our goods arrived to our new home in Malta, they were missing our most expensive items, including my custom acoustic guitar. We paid for the only insurance package offered to us, which was just for complete loss from a vessel sinking, etc. We contacted [redacted] immediately and he said he would try to locate the lost items. Almost 45 days later, I finally got a hold of [redacted] and he said he didn't locate them and given our insurance policy, we were out of luck. [redacted] has denied any liability for gross negligence or the loss resulting from his services. He is under the impression that he can damage any goods he transports, or lose them, with zero repercussions. I've tried contacting [redacted] to negotiate some type of settlement, but he refused. His latest response was: "The fact that an item got lost is not of our fault. It's like like getting your car stolen and you only have a liability insurance. Unfortunately accidents do happen. " His invoice/contract purport he is a member of many groups, including FIATA, which if the international agreement is read carefully, he has clear liability under many clauses, not limited to 6.1.1. The Freight Forwarder's duty of care. That is not to mention legal liability under US law.Desired Settlement: All we ask is that we are compensated for the replacement value of the items that were lost, which is in the amount of slightly under $2,500. We are open to working with [redacted] on a resolution that meets both of our needs.

Business

Response:

Client has purchased an additional insurance that covers TOTAL LOSS of shipment only. Insurance against damage or partial loss could not be purchased due to a fact that all items were packed by owner. The forms he fill out and signed in regards to insurance, clearly stated coverage. Unfortunately, some item got misplaced during shipping process. Our liability is limited to $0.60 per LB per article but we were willing to settle this but the amount is no where near of what he is asking.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

He is quoting the maximum carrier liability for freight goods in the US. Intermodal, international transport of household goods is a much different and more complex issue.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Unfortunately, I can not do any better then $1250.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The business is unfortunately not willing to offer a reasonable solution. The amount offered is not adequate. I am not sure where to proceed from here.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: We hired inter - movers FOB to transport our house hold goods from the USA to Durban South Africa. We paid in full and now inter movers are insisting we pay additional charges to a Hong Kong company that we have nothing to do with. The local companies in South Africa say this is a kick back and happens all the time. Our goods are not being released until inter movers agrees that we paid them in full from the USA to Durban port. Now our collection fees are more than 3 times the normal rates and every company we spoke to including Contra consolidations who inter movers is working with says [redacted] at inter movers is not going to release our shipment that we paid inter movers in full for already releases the cargo. This won't happen unless we agree to pay his Hong Kong affiliate company which has nothing to do with us. We paid inter movers in full from USA to Durban port and nothing about 3 plus times the standard rates to release our goods. Everyone is saying he is getting a rebate or kick back and he denies this but won't allow the local company t o release our goods until we agree to pay for his shipping company in Hong Kong and additional rates in Durban South Africa.

At this point he has been caught in the act and now won't even let us know what is happening with our goods.

We need help as we are being black male

Thank you [redacted]Desired Settlement: This guy [redacted] gives the Instruction to release our goods. They never said anything about additional charges being kicked back to him through future discounts

Business

Response:

Client has paid for transporting goods to Durban South Africa. His quote did not include any port/terminal handling charges. Shipment was transshipped via Hong Kong since there is no direct to Durban. Charges that client is being asked for is for local port charges in Durban. There are no charges from Hong Kong. Anyways, we have asked destination agent to see if charges could be reduced and they were reduced as per email to me in copy of shipper.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because

The company we hired in the USA did not tell us we had to pay a Chinese company and then get stuck using his over priced local agent. he still claims that we was not involved and has nothing to do with the Chinese company but only on his direction did they reduce the charges to us. we should not have had any charges from his people in Hong Kong and we should have been able to collect our goods at the port in Durban. we ended up paying well over $1,000 us dollars that we where never told about and [redacted] is directing people here as we have been told to make sure we pay the additional money which was included in our original payment to his company.what he did is wrong stealing and miss leading. he should pay us for his errors and then having others charge us for trhem. we paid him port to port in full we should have had to only pay Durban port charges and unloading.

we paid the above along with charges from Hong Kong and local handling and transportation to Joberg which we never wanted but he told me in an email I had to use his local company and no one else, among other charges.this is totally wrong

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved becauseAll additional charges are confirmed by the local agents are from Inter Movers through his Hong Kong affiliate. We have been charged for things we already paid inter movers for already.the man in charge was not forth right and has 100% charged us through another agent in Hong Kong. Our quote has nothing to do with additional payments to the Durban Port through a Hong Kong company. All local people working with us have clearly stated they are all waiting for inter movers and Hong Kong to release our goods. This means we must pay money that Durban port people have nothing to do with. We where never and I repeat it again never told about his partner/affiliate and or a company in Hong Kong that would be charging us. We paid in full port of US to the Durban Port in South Africa. We researched the local charges and they should have been no more than 7000 rand yo off load and for his local agent yo do the paperwork. We ended up paying almost 16,000 rand and we had no control as the Email from inter movers says we must use his local agent. Long story made short we where held hostage and black mailed to pay otherwise we would have had to pay Hugh storage charges. This guy seems to think he is untouchable and can abuse his clients as most people who move there personal goods will only use him once. So no worries about future business buy these type of clients. KEEP U OUR EYES OPEN WHEN US ING THIS SMOOTH OPERATOR.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

I do not want to repeat myself but charges that were paid were only Durban port charges and the only reason they were collected by Hong Kong is because shipping agent is located in Hong Kong. Those charges were not included in quote provided and clearly stated so in black & white in writing.

We shopped around for the best price and Inter Movers came in lowest for a quote moving to UK. From the beginning we found the people at Inter Movers to be honest, helpful, and pleasant. Everyone was great to work with: Michael, our estimator and the three men who did the heavy lifting and loading were a pleasure to deal with. The move itself went on without any problems, and the final cost was exactly what was estimated. Would use them again without hesitation if mood strikes to move back to the states.