iPayment

Complaint: I am rejecting this response because: It is not accurate They can claim whatever they want I DID NOT agree to a limit approximately 50% of what my historical charges have been for over years Additionally, they sent me a letter rejecting my account AFTER they accepted, and processed amounts over the limitThey can claim whatever they want Their records are inaccurate, and they are well aware of their deceptive practicesRisk management at this company told me that the salesperson submitted what it took to open the account! However, what sales told me (as Flagship not iPayment) was a different storyWhy would I open an account, drop my previous processor of over years to sign up with a service that would not meet my needs? Deceptive practices no matter what they claimIt was never disclosed that I was not even doing business with Flagship, and that was just a name to solicit sales! Regards, S [redacted]

Hello, we understand the concern for your business.On or about 6/29/15, the merchant account, F [redacted] Video, was set up to process credit cardsiPayment allows businesses to use credit card services and deposits funds into Merchant AccountsOn page of the Merchant Agreement, a Schedule of Fees is given to the merchant so the merchant knows the actual rates and feesUnfortunately these month end fees are used to keep the Merchant Account open and active and the fees can not be reversedPlease call ###-###-#### between 6am PST and 6pm PST to cancel the account

Upon reviewing the customer's complaint, we did agree to refund the $they were billed as courtesyThe refund was put through on 5/and should be available in the customer's bank account

I have issue with my Pin Pad on Sept 8th it stop working for Debit and Apple Payand over 18+ hours of taking to different reps from ipayment and their third party vendors as of Sept still not resolvedthey sent me new device which I had to purchase againand twice they loaded the wrong program on itI just had with themBeing small business I have lost thousands of dollars and they have no sense of urgency My sales rep talked me into this systemand left me hangingHe will not retune my calls anymoreJonathan [redacted] is horribleHe leads you onand comes back with disappointments The service is horrablesoon as I can I am going to move to different POS system IPAYMENT and Credit Card Processing suck

I am rejecting this response because: there is still a fee which should have not been charged and fraudulently taken out of my accountSince the contract with merchant lynx services was fulfilled in full Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11574557, and find that this resolution is satisfactory to me However, this does not solve the lost money and further payment to terminate the lease agreementI will call the number provided and talk to themWhat course of action should I take if they will not come to a reasonably agreement? J [redacted]

Complaint: I am rejecting this response because:Upon research, it appears that we have no agreements with iPayment, Inc iPayment, Inc somehow obtained our company credit card number and began charging our credit card from 2011-a small amount of $150/month so it was under the radar in our finance department After reporting this to our credit card company, we sent an email to iPayment inquiring about why they were charging our credit card Unidatum Integrated Products had never worked with iPayment, Inc and has never signed any merchant agreement with this company The only merchant account that Unidatum Integrated Products has had was with Innovative Merchant Solutions LLC for a merchant account and it is documented as an account that was opened on February 23, Unidatum Integrated Products closed the Innovative Merchant Solutions account over the phone with IMS on June 3, Unidatum opened a new merchant account with Flagship Merchant Services and Authorize.net on the same day Innovative Merchant Solutions had been charging over $150/month for any month that had no credit card transactions and was overpriced We went with Flagship because they charged only $25/month for no card transaction months and had a low transaction rate Innovative Merchant Solutions spoke to A [redacted] over the phone and closed the account The $150/month charges from innovative merchant solutions stopped happening after that call Somehow, iPayment obtained our credit card number several months later and began charging our card again Unidatum and iPayment has no legal agreement to do business iPayment has delivered no services to Unidatum at ANY point in time So there is no account that needed to be closed We have no records of an account or account number with your company iPayment cannot claim to be piggybacking our closed account at Innovative Merchant Solutions LLC for it was closedUnidatum Integrated Products LLC and A [redacted] reserves the right to sue iPayment, Inc for fraudulent credit card charges and credit card theft Upon research on our end, we now realize the true gravity of this issue is not an unclosed account miscommunication but unauthorized usage of our credit card We request that iPayment provide all documentation in their possession regarding any accounts with Unidatum Integrated Products and A [redacted] *** We request proof of signatures and agreements made between your company and ours We reserve the right to seek recompensation for amounts charged against our credit card in the future should your company continue not to cooperate on this matterBelow is an email chain in after research that helped us realize that we have no account with you Regards, A [redacted] RE: Closed account somehow still alive bp Merchants Help Wed, Jul 11, at 11:PM To: A [redacted] < [redacted] @unidatum.com> Dear Valued Merchant, As your Merchant Service Provider, we appreciate your business and want to thank you for your continued patronageAs one of the fastest growing Merchant Processor in the USA, we recognize and appreciate our obligation to provide your business the ultimate in customer satisfaction We received your inquiry to close the account and would like you to know that we truly enjoy working with you and feel honored to be your chosen Merchant Processor We would like to take this opportunity to discuss your merchant account to see if anything can be done on our end to meet your needs Please contact our Customer Care department directly via phone at ###-###-#### option extension to speak with a Customer Care representative to discuss your merchant account and if necessary, provide you with closing procedures Sincerely, Merchant Services From: A [redacted] [mailto: [redacted] @unidatum.com] Sent: Wednesday, July 11, 6:PMTo: Merchants HelpSubject: Closed account somehow still alive We keep getting letters saying we're being charged by iPayment, Inc We had closed a quickbooks merchant account many years ago in writing Did it come back to life or something? Can you please clarify which company ipayment or merchant-info.com is affiliated with (eg, intuit quickbooks)? It says our merchant number is [redacted] Unidatum Integrated Products LLC, [redacted] Jeff Davis Ave, [redacted] Thanks, A***

Mr***, Please provide your merchant number so we can locate you account and review your complaint Based on the information provided so far we are not able to locate your account

I opened an account with iPayment in March I have a business that sells electronics and niche gadgets from my web siteI had my account closed in April for having excessive declines on my gatewayThis was the reason explained to me by the representative name StarThese declines came from orders attempting to be placed from my web siteI suggest any merchant who does business from their website take my situation in mind before doing business with this company

Complaint: I am rejecting this response because: Regards [redacted] Hello,what the Merchant Link answer Revdex.com is completely lied.I call them a lot of times ( times or more) ,asking them to refund all the fee before they took : $check ; $and $fee , on 07/26/ All they promise is : submit a request , no time frame to put back my money to my account.After that , on 10/10/, they automatic withdraw from my bank : $, saying for yearly feeeven though they did know the account already cancelled on 08/05/( couple days we open the account with them)Now they said : they may not give back $, That is even a big liar ,Because we have all the paper work (attach on file)The whole thing shows that : Merchant Link is a "***" , no responsible for everything they did , and keep lying to Revdex.com also.Thanks

Hello,Thank you for your patience with this matter We have issued a check totalling $which is being sent via FEDEX to your address.Good luck with your future endeavors

Watch out this merchant servicesProvide wrong informationDelay the payment, holding the money for high transaction, take it money and take it back because of their failuresAlso provide wrong submitted to IRS and don't want to change based on the correct sales.(Correct sales = Sales - Sales return)They will tell you that your accountant can fix it the error without they willing to correct the formAnd more

Complaint: I am rejecting this response because: I see they sent a copy of the contractThe point being they never bought me out of my contract with Wells Fargo bank as they said they wouldI was told by the sales man I had days to try the machineI called over their several times and no one got back to meI did not want to carry two charge machines and two feesThey did not keep their end of the dealThey offered to pay Wells Fargo off so I could use their terminalThe transaction never happenedThey did not honor the contractThey did not return my callsK [redacted] the supervisor was to get back to me the one time I did speak with her and she did notI spoke with C [redacted] a customer service repwho gave me the address to return the machineIf they would of communicated with me and told me their was a problem or when the transaction would be taken place I would not of returned the machineI had no choice but to return itI feel I gave them a chance and they had no follow throughThey have been sending me monthly statements that imply I use their machine and I do notI would like the $returned in good faith Regards, P [redacted]

This is exactly my concern, she only provided a first name which was mentioned in the first message sent to you Here is the information we were left with so that you can further investigate"***" ###-###-#### This is the only information we were left with and this is the primary reason why I contacted the Revdex.com Regards, [redacted]

Hello,I have spoken with the Independent Sales Office and they provided some information on the $chargeThere are devices not returnedYou may receive refund from the Independent Sales Office (Merchant Account Solutions) if the devices are returnedThe Independent Sales Office requests you contact ###-###-#### to return the equipment and discuss a refund of the cancellation fee charged of $The equipment agreement addendum references under www.intlcardservice.com/equipment/agreement (attached to Revdex.com case) the cancellation fee in addition to other charges that may applyThe $charge is not assessed by iPayment Inc and not able to be refunded by iPayment Inc.Regarding the $our Risk department assessed PCI Compliance fees and Tax Identification Invalid feesThese are penalties for not following the agreement/program guide for our servicesWe will have the $refunded the week of 5/25/to smooth this issue over for you

Complaint: I am rejecting this response because: We already shipped the goods to our customersWe printed the transactions from our merchant account so definitely our account was not closed yet when the transactions was settled Also we never received phone calls or emails from Ipayment or Quick commerce telling us that the transactions were not captured Aside from that we got proof from Authorize.net telling us that those transactions with the total amount of $4,were authorized and captured, please see attached file, authorize.net put a password to open the file, this is the password for that excel file kkKwPamADxRdYou can also call authorize.net for verification that they transferred the money to IpaymentThe total transaction that was settled should be $32, Please release the fund as soon as possibleBelow are the info for authorize.net: Authorize.net Customer Support at ###-###-#### Our Merchant Account Number is LAst digit or our Business Tax I.D: Our Email Address: [email protected] Regards, Big Rock Auction

Complaint: 10262212I am rejecting this response because: Once again iPayment has avoided answering my complaint that they failed to provide the service they contracted with me to provideIf they can provide evidence that the service they provided actually allowed my company to process charges as specified in the contract, they need to provide that evidenceFor iPayment to concede that they will no longer attempt to collect fees that they were not entitled to is not a satisfactory responseThey need to return all fees that they assessed to my three accounts because they failed to provide the services they billed me forWhy is it so difficult for them to understand that? For a company to deduct fees from a persons bank account for services that were not provided is not ethicalIf it is a pattern that they refuse to refund fees when all evidence shows that they did not provide the services, that is fraud.Regards, [redacted] %

They ripped me off big timeThe salesperson convinced me to switch to them by telling me low rate approval 1.6%I opened an account with them and after my first transaction I notice it is not 1.6% in fate it was more than 3.5% plus their stupid monthly fee and device fee even statement feeMore than that they hold my account because of my transactions went above their approval even I gave them my previous merchant account statement they approved me for a stupid amount of 30k per monthTo keep it short, they push me to reversed my transactions and ruined my reputation in front of my clientsAnyway, more funny they billed for sweeping and returning those transactions at the end of monthThere was a stupid guy name Juan from risk management who doesn't undestand anything at allAt the end, one word, this company is a real scam, do not make a same mistake as I didTheir fee is so high and their service is horrible, worst in the town

Hello,Your account was closed on 03/11/ If you are still being charged from the independent sales office (Merchant Account Solutions) for not returning equipment (as you mentioned you have not returned equipment) Then you should contact the independent sales office to return any equipment you are being charged for As you mentioned you have not, this would explain why any charges from the independent sales office continueRecent notations as of 6/12/show you have contact our customer service and been referred to the independent sales office to resolve the equipment return issue.Thank you

Hello, we acknowledge your concern and have reach out to your agent office Titan Merchant ServicesA representative from Titan Merchant Services has reached out to you and provided you with the closure proceduresOnce the closure form is received your merchant accounts will be closedIf you need to reach out to Titan Merchant Services their phone number is ###-###-####