iPayment

Complaint: I am rejecting this response because:According to the response by IPayment we were suppose to be receiving a return label for their machineWe have put a STOP PAYMENT through our bank towards this company since they have made attempts to withdraw additional money from the accountWe contacted the company to end our day trial a week after starting itWe have had the machine packed up and ready to ship since March 9, This company continues to string along the arrangement and we fear that they will send us to collections for the machine that hasn't been returnedI have waited several additional weeks after they responded to complaint and they still have not followed through as they stated I would like the label that was promised by the company during the response in complaint ID As stated we have put a stop payment through the bank to avoid this company's attempt to withdraw additional funds, but we would like the machine returned to them ASAP and to cut all ties that we have with this company Regards, [redacted]

[ Complaint: I am rejecting this response because:Had we known that using your service for Third Party was not prohibited, we would not have opened the accountFurthermore, I explained very clearly to the sales rep (P [redacted] from Flagship Merchants) that we wanted to open an account for this specific reason, to which he stated there were no issuesAdditionally, the only "contract" we received is the attached fileCan you please point out where section is in this document? Please consider releasing at least a portion of the "Reserve Fees"Regards, M [redacted] ***

Complaint: I am rejecting this response because: I continue to be charged $for this serviceI have filed two complaints before going over details of how Ipayments has not lived up to their service and commitmentI really need your help in getting this resolved as this company is completely non-responsive and extremely difficult to deal withRefund for all fees paid to this company in the past year - and most recently for $I want to ensure that I am never charged again and they absolutely cannot go into my checking account to debit money - ever Regards, [redacted] ***

Hello,To begin, there is no cancellation fee on the contract The account is still currently active, if you would like to cancel, please contact our call center at ###-###-#### or myself directly at ###-###-#### for assistance With regard to pricing concerns, there is a PCI (Payment Card Industry) compliance that needs to be fulfilled to help reduce costs I have emailed this information to you Pricing concerns can also be further addressed directly by your agent office if you contact us Please let us know if we can be of further assistance, the best solution can be acquired by reaching out to us directly

Hello, we understand your concern with finding another processorWe have contacted the Issuing Bank from the fraudulent cards and advised us to not reverse the transactions; moreover, if iPayment would have reversed the transactions, your business most likely would have taken a hitAt this point in time, due to the response from the Issuing Bank of the cardholder being victimized, iPayment, the merchant service provider, must refrain from reversing the fraudulent transactions