iPayment

Hello,We are sorry for the issues regarding the billing Yes the PCI Compliance annual fee was waived in your contract We refunded the first installment which was $ The 2nd(final) installment of $was not refunded as it did not clear your bank account Your bank had blocked the debit and thus never paid to us The $has been waived from collections We are unable to issue the refund you request as the funds were never paid to us

Complaint: I am rejecting this response because: Agreement is not easy to understand by me or anyoneit contain too many papers to readit should be easy to understandwhen you terminate account still they have power to go back to bank and charge???? its should be in layman language so we are not responsible for $fees charge for return feeshappy to pay transaction fees $Its not about $but its has to make senseRegards, N [redacted] ***

Complaint: I am rejecting this response because:I called the indicated phone number.Of course, noaccounts agree the data is good but in a matter of a problem turned out that I have a bad tel#They said I should call the Gift Card departmentI asked about thenumber of the Gift Card said the department does not have a phone numberCan you help me understand what's going on ??They know everything about me but why draw my money from my account they did not know any thinkThank You Regards, [redacted] ***

I signed an applicationwith this company and was given a day free trial in writing First they sent the wrong number of credit card terminals and the wrong type They never sent to right equipment to me They began charging my account immediately for statement fees and other fees, but never once processed any credit cards I was unable to reach my sales rep on the phone numbers he gave me I had to hold for minutes to speak with a service rep and then was told my contract was "non-cancellable" and I was charged $to close my account plus two months of service charges for nothing

Hello,Unfortunately, we cannot give you the $2,because we do not have it, as previously stated it was charged back by your customer due to the reason of non-receipt of merchandise You will have to reach out to the client if you are trying to acquire payment, from our end the customer claims he did not receive the merchandise and you did not provide supporting documentation that he did Thank you for your understanding.Sincerely,***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11444269, and find that this resolution is satisfactory to me Regards, K [redacted]

This account was opened 2/10/Our Risk Department got involved and began reviewing sales that came through on 2/13/There was a hold that was placed on the customer’s funds however refunds have already been issued for each of the cards that were processedThere is no longer a hold on those sales

Complaint: I am rejecting this response because: I had sent the termination form to our mediator prior to now and am attaching it here The UPS tracking number for the terminal is 1Z [redacted] I was told it would be there by this Thursday NOTE: Our bank called today saying that your company tried to debit and from our closed account That account was closed for this very reason Please back date that letter to the time I started trying to terminate services which is the beginning of February Regards, Bergsma Plumbing Service & Repair [redacted]

Complaint: I am rejecting this response because no where does any email or correspondence with Mr [redacted] does it state there is a $cancellation feeI have scoured each and every email, and the only one that mentions the terminal is attachedYes, it does state a year agreement; however, under the fees, it does not state a cancellation fee [redacted] had not even mentioned this during conversationsIn fact, had he we may have considered a different optionI think some major training needs to happen with the employees, because this is a major fee that should have been noted Regards, B [redacted] ***

Complaint: I am rejecting this response because: I did NOT sign anything indicating paying them even they are NOT rendering their servicesThey did not complete any simple transaction for meWhy I should pay them $for what? Because they are thiefThey are lying I want to them to show me the contract (if they have) with my signature indicating the customer will pay them even we are not doing our job Regards, M [redacted]

Hello,We are sorry you experienced a delay in closure The account is closed as of today You will not be billed any further monthly fees Regarding the past charges, we do have recurring billing as long as the account remains open Whether you process any cards or not, similar to many other services our there which have a set monthly cost regardless of processing.In summary, your account is closed and will not have any further billing Good luck in your future endeavors

Hello, We have review your response and will, as a courtesy, refund months of the fees totaling $A contract was signed therefore the fees are valid to maintain the account openOur records show you call in November for the first time regarding the merchant account and the fees chargedWe have fulfilled our obligation to refund you the Early Termination Fee of $on 11/24/as stated on the contract/application

Roland in Tech support is great at his jobI own Diamond Decola landscape and Sealcoating and this guy saved me a ton of time and headacheI was having a bad day dealing with a customer who didn't recognize the charge and disputed itIt was my first batch which could mean termination but he talked to risk management for me and got it taken care ofIf you need to talk to someone who is not lazt ask for Roland in Tech supportJames

This customer had separate accounts set upOne of them (merchant number ending 0072) was set up 11/20/with CardPayment Solutions which was closed 2/10/This account was set up for a year contract, $if canceled within the first year and $if cancelled within the next yearsSince the first year was completed the customer was charged $to close the account The other account (ending 5576) was set up 2/13/with Allstate Merchant ServicesThis account was closed 2/27/This account was also set up with a year contract, however the termination fee listed on that contract is $ The customer has placed a stop payment with their bank for these fees so no refunds will be placed by us since we did not receive the funds from the customer

After reviewing this concern, we have determined a total of $2,was charged after a closure form had been submitted in May This amount has been approved to be refunded and the request has been submitted In addition, this account was closed on December 13th

Hello, we understand your concern for your businessUnfortunately the fees are valid stated on Page on the agreement under the schedule of feesIn terms of collections, the balance is handled by a 3rd party, CrediSolve, and the issue has been escalated to themPlease call CrediSolve to rectify the situation

Complaint: I am rejecting this response because: On a good note, they followed through with their end and cancelled the account and waived the feesHowever, unknown to me there was a hidden year lease for equipment inside that agreementI was unaware until I received a letter welcoming me to first dataI assumed it was leftover from my cancelled iPayment accountTo my surprise it informed me that I was under a year lease for my processing terminalI do not have any such terminal as my account with iPayment was closed and no delivery of a terminal took placeI contacted first data assuming it was a mistakeI came to learn that the lease attached to my account is still active and not able to be canceledAfter a 2nd call with first data they referred me back to the same Skip Houston who was unwilling to help at allI was told that even though they cancelled my account before it started and had all fees waived, it didn't include the year lease for a terminalAt no time during the initial set up was this ever mentionedI am currently waiting on a copy of the agreement I supposedly signed to be sent to me in the next weeksDuring that time I'm told my bank account will be drafted for the lease and that failure to pay will result in it going to a collection agencyFirst data has told me that ipayment can opt to stop this before the 20th and void itBut if they don't I will have to make 48months worth of payments or buy the lease outAll attempts at resolving this with the company have been met with them telling me, in so many words, that they don't careI just wanted to be done with this company and never see or hear from them again but they still are trying to rip me off Void the month lease that was hidden in my original accountI do not have the item I am supposed to have a lease on and do not want it [redacted]

I sign up with them to have my company account , I give them all my info, in the end of the call they ask me for my personal SC , I asked why , they said for identification , I make sure to tell him I don't want them to run my credit report the rep said OK and he said have that noted , but they did and I got hard hit to my credit so I loss the chance to buy the house what im waiting for long time I called many time but they don't even to remove that inquire , I really don't know what to do right now, instead to be company to help you as small business they blow it away for you

Complaint: I am rejecting this response because: This is the statement that was forwarded to Revdex.com "Hello, on behalf of iPayment, we apologize for the misunderstanding between the sales agent and your businessAfter reviewing the account, we noticed there was no request for cancellation in January, the time you claimed the business was not operationalMoreover, the agent ofice, Global Core Solutions, processed several refunds ($-6/23/15; $-4/23/15; $- 2/15/15)Because iPayment simply deposits the funds into the account and only allows your business to process credit cards, the cancellation is handled by the agent office, Global Core Solutions, whom First Class Ultra Lounge initially set up the account withiPayment has contacted the agent office, Global Core Solutions, to cancel the account immediately and refund the month end fee of $Again, we apologize for the misunderstanding and will do our best to rectify the situation" THIS IS MY STATEMENT, the company turned around on Aug 3, and took $more dollars out of my account after they informed your companyI want to renew my complaint ASAP, this is not an honest company as far as I can tell My companies name is First Class Lounge & RestaurantMy contact number is ###-###-#### Regards, A [redacted]

Hello, We have reviewed your account and the $fee is a valid fee that was communicated to you via your September statementAs a courtesy I will refund the $fee for NovemberA signed closure form has yet to be received from you but you can fax that form to###-###-#### for immediate processing