ISU Insurance Services-Connor & Kelly

Hi [redacted] Your application was denied because you did not meet the eligibility requirements Our website specifically says “Before submitting an application, carefully review the information contained in the candidate guideIt is the candidate's responsibility to ensure eligibility before submitting the applicationApplicants who are determined to be ineligible and submit an ineligible application or request withdrawal of their application, will receive a refund of the application fee minus a $processing fee” Plus this same information is shared in our Candidate Guide on page number under “Applying For The Exam” [redacted] please remember, when you submitted your application, you confirmed you had read and the understood the Candidate Guide Sincerely, [redacted] AHIMA Customer Relations Tell us why here

Hi [redacted] We are sorry to hear about the loss of your husband As you had mentioned, you did become a member of AHIMA on August 24, (order # [redacted] ) To join as a member you paid $which is one year’s membership [redacted] I noticed in your inquiry you had mentioned that to take the exam you must be a member of AHIMA However, I do want to stress that this is incorrect AHIMA membership is optional and you absolutely do not need to be a member in order to apply for an exam Also on August 24, 2015, you had submitted a customer service inquiry, in written form via the web, to AHIMA asking for information in regards to the CCS credential An AHIMA representative replied to your inquiry on August 26, and provided you with a direct link our website with instructions that directed you to the CCS information on our website The CCS information would have included “Recommended Resources” which offered a variety of options that you could use if you chose to do so In other words, these resources were recommended not required [redacted] we do not have any record of you purchasing any products from us other than your AHIMA membership Would you have AHIMA order reference numbers that you can send to us? On September 1, 2015, you submitted a customer service inquiry, in written form via the web, that we replied to on September 2, Your inquiry was asking about clarification in regards to the ATT letter and month eligibility period We explained that you would receive your ATT letter within to business days of purchasing the exam and then you would have a month eligibility to schedule and take the exam Please note, we do not have any record of you purchasing the AHIMA exam [redacted] we will contact you tomorrow via the phone number we have on file to further discussSincerely, ***AHIMA Customer Relations

Hi [redacted] , I do want to start my response to you by saying I did apologize to you in the second paragraph of my initial response Plus in your original inquiry, you had asked about access to the web replays and [redacted] exam book so I responded by letting you know that you still did have access It sounds like the question you now have is how long are they accessible The web replays you purchased are accessible until January 24, (this date can change if there are updates to the web replays) The [redacted] exam book is accessible until a new reversion is released.Again, we do apologize for any inconvenience you experiencedSincerely, [redacted] AHIMA Customer Relations Tell us why here

Hi [redacted] Yes, we did receive your initial inquiry on April 10, at 9:35pm (cst) Just a reminder, our office hours are from 8am to 5pm (cst) Our inquiry turn-around time is to hours When attempting to use your tokens, you would not need to enter credit card information Quizzes are non-refundable However, as a courtesy, we will refund these quizzes for you You should see the refund in the amount of $back on your credit card next weekSincerely, [redacted] AHIMA Customer Relations Tell us why here

Hi [redacted] We initially did not receive your signed Statement of Understanding which is required in order to approve applications We have now received your statement and you should expect to receive your Authorization to Test (ATT) letter by the end of the day today, Wednesday, March 15, We do apologize for the extended wait time you experienced when you were contacting AHIMA The extended wait time was due to our system conversation [redacted] , your access to the web replays and also CDIP exam prep book is still accessible Good Luck on your exam! Sincerely, ***AHIMA Customer Relations Tell us why here

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

Hi [redacted] , Our course practice quizzes allow five attempts When you had contacted us asking for us to reset the course practice quiz, we had mentioned to you that we were not able to reset the course quiz However, we offered to provide you with a new code The new code would allow you to start over [redacted] , our LMS help desk does not have any tickets on file in regards to the course continuously timing out We have confirmed that you were able to make progress in the course Would you like us to provide a new code to you? In regards to membership, as mentioned on our website, AHIMA membership is not refundable or transferable Sincerely, [redacted] AHIMA Customer Relations Tell us why here

Hi [redacted] We are sorry for inconveniences you have encountered due to our system conversion As posted on our website (http:// [redacted] ), we have extended the deadline to reinstate to March 31, We are reassuring you that there are not any issues with the reinstatement of your credential Your credential has been reinstated, your [redacted] are allocating correctly, and you can print a certificate for each quiz To print a certificate for each quiz, please follow the steps below: Please log into MyAHIMAThen you would go to your [redacted] CenterNext, locate the appropriate quizHover over the quiz and then click on the icon that says [redacted] You will then see your certificate Just as are reminder, your current cycle is 2016/so please remember to earn your [redacted] by 12/31/ Sincerely, [redacted] AHIMA Customer Relations Tell us why here

Complaint: [redacted] I am rejecting this response because: I want a refund or a code for a physical product like a text book but nothing from your estore Sincerely, [redacted]

Hi [redacted] , I do see the credit on your account It appears that our system did not complete the refund process which was associated with our system conversion We do apologize for the delay and inconvenience ***i, we processed your refund today which means you will see the amount of $back on your credit card next week Again, we are sorry for the delay Sincerely, [redacted] AHIMA Customer Relations Tell us why here

Hi [redacted] , The eligibility requirements for the CCS Exam are shown belowCandidates must meet one of the following eligibility requirements: By Credential: RHIA®, RHIT®, or CCS-P® ORBy Education: The following courses MUST be completed; anatomy & physiology, pathophysiology, pharmacology, medical terminology, reimbursement methodology, intermediate/advanced ICD diagnostic/procedural and CPT coding; OR By Experience: Minimum of two (2) years of related coding experience directly applying codes; ORBy Credential with Experience: CCA® plus one (1) year of coding experience directly applying codes; OROther Coding credential from other certifying organization plus one (1) year coding experience directly applying codesHowever, in your inquiry you mentioned that you completed the Coding Basics program but the Coding Basics program does not include the required intermediate/advanced courses [redacted] , although you have indicated on documentation that you have met the eligibility requirements, according to your inquiry it doesn’t sound like you took the required intermediate/advanced courses Plus our website does not specifically recommend Coding Basics for a CCS credential Our website recommends the Coding Basics program to help prepare for the CCA credential [redacted] , we have confirmed that your Authorization To Test (ATT) letter was emailed to you by [redacted] on March 8, We highly recommend that you double check to make sure you have met the eligibility requirements Sincerely, [redacted] AHIMA Customer Relations Tell us why here

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meHere I would like to mention that I am not seeing my refund in my bank account till today Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to mePlease have Janet provide me a way to return my item at my email, [redacted] I am aware of where to find the updates to publications - it should be noted that every current update there is on behalf of myselfWhen I told AHIMA that part is also incorrect, they have yet to address those items and would prefer that I do their work Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

Hi [redacted] , [redacted] enjoyed continuing the conversation with you today As per the discussion you had with [redacted] today, we will plan on hearing from you by this coming Friday in regards to you confirming that you have received access information Sincerely, [redacted] AHIMA Customer Relations Tell us why here

Complaint: [redacted] I am rejecting this response because: I am still waiting for [redacted] our AHIMA Representative to get in contact with me in regards to a free webinar." Sincerely, [redacted] ***

Hi Ms [redacted] I do want to follow up with you We are looking into this matter We do expect to be able to follow up with you shortly Sincerely, [redacted] AHIMA Customer Relations

Hi [redacted] The methodology used to set the minimum passing score is the modified Angoff procedure More information about scoring can be found at http://www.ahima.org/certification/examscoring [redacted] we recommend that you check the List of Allowable Code Books prior to your test date We can offer you a 25% discount on your next exam Please let me know if you would be interested in this discount If you are interested, I can begin the process that would activate the discounted rate Sincerely, [redacted] AHIMA Customer Relations Tell us why here

Hi *** Please remember that candidates are provided a four month eligibility timeframe to schedule their exam. The system will not allow you to reschedule if it’s outside your four month eligibility period. On July 11, 2016, you sent us an online inquiry asking for a refund for the
CCA exam. *** a representative from AHIMA, responded to your inquiry via email on July 13, 2016. *** email indicated that she processed a refund for you less the $processing fee. *** plus the Candidate Guide mentions that “any candidate who reschedules or cancel his or her appointment between days and hours prior to the exam date will be charged a penalty of $by *** ***”. The $and $fees are stated in our Candidate Guide. *** please remember, upon completing your application when you were originally registering for your exam there was a checkbox that you would have had to acknowledge saying you understand the information that is in our Candidate Guide. For your convenience, I have included a link to our Candidate Guide: *** Sincerely, *** AHIMA Customer Relations Tell us why here