ISU Insurance Services-Connor & Kelly

Hi *** We are sorry for the inconvenience you experienced due to our system upgrade. Due to the extreme volume of inquiries, as mentioned on our website, there is a delay in our response time. We have also extended our CEU reporting deadlines due to the system upgrade
delays. *** quiz number *** and *** were completed on December 29, and are in your CEU Center. Plus the article in quiz number *** has been updated with the correct article and is available for you to take now. Again, we do apologize for the impact our system upgrade had in regards to the quizzes you had purchasedSincerely, *** AHIMA Customer Relations Tell us why here

Initial Business Response /* (1000, 5, 2015/09/22) */
Contact Name and Title: Janet ***
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@ahima.org
Hi Desmond, all candidates are required to check the "Statement of Understanding" box (if applying online) or a signature is required
if submitting a paper application before the exam application is processedIt states "I have read and fully understand the Certificate Candidate Guide and all sections therein, as well as the AHIMA Code of EthicsI agree to abide by the terms of the Certification Candidate Guide and the AHIMA Code of Ethics, as well as any other requirements set forth in this application""I certify that the information provided by me on this application (and any other subsequent forms submitted in relation to this application) is accurateI understand that the submission of information in this or any other document will be grounds for rejection of my application, revocation of any certification issued, or denial of recertification at the sole discretion of AHIMA"In the candidate guide, page states "for CCA, CCS, and CCS-P exams, candidates are required to bring codebooks (as indicated on the list of allowable code books)"The list of allowable code books are locate on the AHIMA website under each examIt is the candidate's responsibility to ensure they are bringing the correct code books to the testing siteThe list of allowable code books for the CCS exam is provided in the link below and was taken directly from the AHIMA websiteThe proper books were not brought to the testing site which is why you were denied access to take the testAny candidates who do not take their exam on their schedule date will be considered a forfeitDesmond if you would like to sit for the exam you would need to reapply and re-purchase a new exam applicationAs a one-time offer we can offer a 25% discount on your next CCS exam purchase which would make the total $
***

Hi ***, We processed a refund in the amount of $for the Certified Professional Healthcare Compliance Office course. The refund was processed on February 8, 2018. Just as a reminder, AHIMA online learning products are eligible for a refund if cancelled within days after the date of purchase. Returned online education products are subject to a $cancellation fee Sincerely, *** AHIMA Customer Relations Tell us why here

Hi *** We were able to confirm that an order was processed in the amount of $instead of $175. We have processed a refund in the amount of $which you should see back on your credit card next week. We are sorry for the delay in processing your refund which was due
to our system conversion Sincerely, *** AHIMA Customer Relations Tell us why here

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Hi *** As a one-time courtesy, we did cancel your RHIA exam without charging the $fee. We then processed an order for the RHIT exam and transferred your payment to that order. You should expect to receive your Authorization To Test (ATT) letter within to
business days. Sincerely, *** AHIMA Customer Relations Tell us why here

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***

Hi ***, We have responded to your social media (***) inquiries. In our response to those inquiries, we asked if you could provide your AHIMA ID number so we could locate your account in order to assist you. Thank you for providing more detailed information in your
Revdex.com post so we can assist you. ***, we processed a refund in the amount of $324($- $= $324). We are sorry for any inconveniences you experienced due to our system conversionSincerely, *** AHIMA Customer Relations Tell us why here

Hi *** You had earned your CCS credential on 6/18/Since you earned your credential in 2016, you were not required to complete a Self Review nor pay a recertification fee for your credential when you paid for membership on 5/14/($175)When you renewed your membership on 5/25/you were prompted to pay $because you are now being charged for the recertification fee due for your 2017-cycle Plus you would be required to complete the and Self Review’s when they become available According to your CEU Center, you completed your Self Review on 6/11/In regards to the credential verification from an employer in 2016, I am not sure if an employer called or submitted a request before your credential was awarded in or if the credential verification was properly submitted for verification Sincerely, *** AHIMA Customer Relations

Hi *** We are sorry for the inconvenience you have experienced as we upgrade and transition to a new system. We are sending a refund check to you and we have expedited the delivery of the check so you will receive it on Monday. ***, our AHIMA Representative, is
attempting to get in contact with you in regards to a free webinarAgain, we apologize for any inconvenience you have experienced during our systemtransitionSincerely, ***AHIMA Customer Relations Tell us why here

Hi Danielle, In response to your additional inquiry, yes, we would waive the fee as a one-time courtesy which means we would refund the $reinstatement fee. In regards to your question about receiving paper mail versus emails, we continue to move in the same direction that the industry is moving toward which is electronic. As a result, our main form of communication is email and we also have information that is available via our website. We do not have a paper communication program that would guarantee you would receive all the required information. As I am writing this response, I can see that you have your communication preferences set to receive the newsletters for CAHIIM, Certification emails, and your Component State Association mailings. Plus you are also receiving membership renewal, CEU requirement, and purchase related communicationsDanielle, I’m sorry to hear you have to go through multiple surgeries. We wish you well as you tend to your health. The question that you sent in regards to if you were a member the second year and not the first year, would you still have to pay the $to renew your credentials, the answer to that question would be yes. If you are not a member for your full two year recertification period, you would need to pay the $credential maintenance fee. Sincerely, Janet AHIMA Customer Relations

Complaint: ***
I am rejecting this response because:The information you have provided me in regards to the books was obviously inconsistant between your website and your employeesIf it were consistant then I would have been provided with the correct information by your staff and we would not be in the current situation that we are now inI do not want a discount, once again, I want to be provided with another authorization to test, which is what I paid forI simply want to take the test.What I don’t want is the same copy/paste response that I have been getting thus farI do not feel there is much customer service when the only way to solve my issue is through emailThe phone number provided me to call by you is employeed by those who “do not have the power” to make any changes to my accountNot only is that the case but the management would dodge my calls and avoid talking to me about my issueThey changed their story on how the policy goes with contacting management multiple times within a monthI have no confidence in what is true when I know the stories have changed over this month.
Sincerely,
*** ***

Hi *** *** *** has stated that there were no cases in regards to noise complaints or test center distractions from the site you tested at on the date in question. As per the communications that have been taking place, as a one-time courtesy, we have offerd you a 25% discount on your
next exam. Please let us know if you would like to move forward with scheduling your next exam at the 25% discount. Thank you, *** AHIMA Customer Relations Tell us why here

Hi ***, Your credentials are on the 2016/cycle which means you have until March 31, to report your CEUs. You are correct, we are in the middle of a system upgrade. We have confirmed that you CEUs are appearing in your CEU Center. Plus
we have also verified that you completed your Self Review. In summary, your CEU Center is up to date. Please let us know how we can be of further assistanceSincerely, *** AHIMA Customer Relations Tell us why here

Hi Kimberly, We are sorry for the delay in processing your refund. The good news is we did process your refund today. You should expect to see the refund back on your credit card within to business days Sincerely, Janet AHIMA Customer Relations Tell us
why here

Hi ***, We have confirmed that your credential cycle is 2017/(you earned your credential in 2016). Credential holders who are AHIMA members pay their recertification fees during their annual membership renewal. If a customer doesn't pay membership dues for both years
of their two-year recertification cycle they are required to pay the non-member recertification fee. More information associated with recertification fees can be found at http://www.ahima.org/certification/Recertification ***, your credential is active. If an employer would like to confirm your credential, they should send a request via email to ***@ahima.org Sincerely, *** AHIMA Customer Relations Tell us why here

Hi *** Thank you for alerting us to your duplicate purchases. As per your request, we processed refunds for the items that were purchased in duplicate. Please note, you will see two separate refunds in the amount of $each for a total refund of $on your credit
card. You should expect to see these refunds back on your credit card within a week or soonerThank you for being a member and for your loyalty to AHIMASincerely, *** AHIMA Customer Relations Tell us why here

Complaint: ***
I am rejecting this response because: I never requested the withdrawal of my application. AHIMA was the one who denied my application. I should not be charged a $processing fee
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Hi *** You were provided the same information that all test takers receive. The List of Allowable Code Books states, in writing, what books can be brought to the testing center which is why that information is listed in our Candidate Guide and is also referenced in the ATT letter that is sent. As a one-time courtesy, we have offered you a 25% discount if you decide to re-apply for the exam. If you decide you would like this 25% discount, please let us know so we can apply this discount for you Sincerely, *** AHIMA Customer Relations Tell us why here