ISU Insurance Services-Connor & Kelly

Dear Danielle, We would like to explain the separate charges you are referring to in an effort to avoid confusion.  In regards to your RHIT exam, you are correct, the cost of the RHIT exam is $229 for members.   Congratulations on passing the exam! In regards to membership status,...

you are correct as you do not need to be a member to keep or maintain your certification.  As a member, there would be a yearly fee of $185 which includes your credential maintenance fee.  As a non-member, there would not be $185 membership fee.  In regards to credentials, for members the credential maintenance fee is included in their $185 membership fee.  However, for a non-member there would be a non-member credential maintenance fee of $150 upon reporting your 20 CEUs every two years within deadline.   Once the deadline has passed, there are extra charges involved to reinstate a credential.  The deadline to earn CEUs is December 31st of the second year of a cycle.  However, we allow everyone up until March 31st of the following year to report without any additional charge.   In regards to the one-time ICD-10 requirement, individuals who hold an RHIT credential need to complete six ICD-10 CEUs by March 31st in order to maintain their credential.  When this requirement is not met, a person’s credential would then reflect a revoked status.  To remove the credential from a revoked status, there is a $175 reinstatement fee that must be submitted no later than December 31, 2016.   After December 31, 2016, the credential will be permanently revoked which means that an exam would need to retaken in order to become recertified. Credential related communications were sent via email to the email address we have listed in our system which can be seen in your profile. Danielle, detailed information in regards to everything mentioned above can be found at www.ahima.org      I do want to reiterate that we do not charge fees for information that is documented in an incorrect space as you had mentioned in your inquiry.    We do have your transcript.  Thank you for sending it to us.  However, a transcript does not indicate how may CEUs a completed class is worth which is why this information needs to be submitted directly from you.  Danielle, when you contacted our call center we explained and answered your questions right at that very moment on the phone.  Plus on May 24th after you spoke with a representative on the phone, we also emailed you the reinstatement information that included the link that would allow you to download the application.   Danielle, as a one-time courtesy, we can offer you a membership at no charge or we are willing to waive the $175 reinstatement application fee once your check has cleared.  Sincerely, Janet

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 1[redacted] and find that this resolution is satisfactory to me.
Additionally I would also appreciate my information be deleted also.
Sincerely,
[redacted]

Hi [redacted], I do want to start my response to you by saying I did apologize to you in the second paragraph of my initial response.  Plus in your original inquiry, you had asked about access to the web replays and [redacted] exam book so I responded by letting you know that you still did have access.   It sounds like the question you now have is how long are they accessible.   The web replays you purchased are accessible until January 24, 2018 (this date can change if there are updates to the web replays).   The [redacted] exam book is accessible until a new reversion is released.Again, we do apologize for any inconvenience you experienced. Sincerely, [redacted] AHIMA Customer Relations Tell us why here...

Hi [redacted], [redacted] enjoyed continuing the conversation with you today.  As per the discussion you had with [redacted] today, we will plan on hearing from you by this coming Friday in regards to you confirming that you have received access...

information.      Sincerely, [redacted] AHIMA Customer Relations Tell us why here...

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I am still waiting for [redacted] our AHIMA Representative to get in contact with me in regards to a free webinar."
Sincerely,
[redacted]

Hi [redacted], We are sorry you have encountered errors in the CHPS book.   If you would like to return the book for a refund, we can send you a call tag so you would not be charged for shipping.   In regards, to where you would find publication corrections, please go to the link...

that has been provided in this response in order to locate that information – Link:  [redacted] Sincerely, [redacted] AHIMA Customer Relations

Hi [redacted] We are sorry to hear about the loss of your husband.   As you had mentioned, you did become a member of AHIMA on August 24, 2016 (order # [redacted]).   To join as a member you paid $175 which is one year’s membership.   [redacted] I noticed in your inquiry...

you had mentioned that to take the exam you must be a member of AHIMA.  However, I do want to stress that this is incorrect.  AHIMA membership is optional and you absolutely do not need to be a member in order to apply for an exam.  Also on August 24, 2015, you had submitted a customer service inquiry, in written form via the web, to AHIMA asking for information in regards to the CCS credential.  An AHIMA representative replied to your inquiry on August 26, 2015 and provided you with a direct link our website with instructions that directed you to the CCS information on our website.  The CCS information would have included “Recommended Resources” which offered a variety of options that you could use if you chose to do so.  In other words, these resources were recommended not required.   [redacted] we do not have any record of you purchasing any products from us other than your AHIMA membership.   Would you have AHIMA order reference numbers that you can send to us?  On September 1, 2015, you submitted a customer service inquiry, in written form via the web, that we replied to on September 2, 2015.  Your inquiry was asking about clarification in regards to the ATT letter and 4 month eligibility period.  We explained that you would receive your ATT letter within 3 to 5 business days of purchasing the exam and then you would have a 4 month eligibility to schedule and take the exam.  Please note, we do not have any record of you purchasing the AHIMA exam.  [redacted] we will contact you tomorrow via the phone number we have on file to further discuss. Sincerely, [redacted]AHIMA Customer Relations

Hi [redacted] We initially did not receive your signed Statement of Understanding which is required in order to approve applications.   We have now received your statement and you should expect to receive your Authorization to Test (ATT) letter by the end of the day today, Wednesday, March...

15, 2017.  We do apologize for the extended wait time you experienced when you were contacting AHIMA.   The extended wait time was due to our system conversation.   [redacted], your access to the web replays and also CDIP exam prep book is still accessible.  Good Luck on your exam!   Sincerely, [redacted]AHIMA Customer Relations       Tell us why here...

Hi [redacted] Thank you for being a member of AHIMA.  You are correct, as mentioned in the Authorization To Test Letter (ATT Letter), in our Candidate Guide and also in our “List of Allowable Code Books” it does say candidates who do not bring the correct codebooks to the test center will not...

be allowed to test and forfeit their exam fees.  The complete list of Allowable Code Books can be found at http://www.ahima.org/~/media/AHIMA/Files/Certification/Allowable_Code_Books_CCS_...⇄ However, as a one-time courtesy, we can offer you a 25% discount on a new exam application until June 30, 2017.   If you are interested in receiving the 25% discount, please send me an email at [redacted]o the attention of Janet letting me know you would like the discount.    We hope to hear from your soon. Sincerely, [redacted] AHIMA Customer Relations

Hi [redacted] When we reviewed your account, your account did not indicate that email communications should be opted out.  We are sorry our system did not correctly reflect that you wanted to be opted-out.   We have now appropriately adjusted your account. [redacted] in the future, if you...

decide to change your opt-in/opt-out choices, you can go to MyAHIMA where you would login using your AHIMA ID number and password (we have emailed your AHIMA ID number and password to you).   Once logged in, you would be able to go to your profile where you would be able to change your communication preferences. Thank you, [redacted] AHIMA Customer Relations Tell us why here...

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 1[redacted], and find that this resolution is satisfactory to me. Here I would like to mention that I am not seeing my refund in my bank account till today.
Sincerely,
[redacted]

Hi [redacted] As per the conversations you have had with AHIMA Representatives, when you registered for the exam, part of the registration process requires applicants to confirm that they have read the AHIMA Candidate Guide.   Page 17 of the Candidate Guide has an example of the...

Authorization To Test (ATT) letter which explains reviewing the List of Allowable Code Books.   Plus the ATT letter you would have received via email from [redacted] mentions that test takers should review the List of Allowable Code Books.   As a courtesy, our Certifications Representative offered you a 25% discount to retake the test.  If you are interested in this discount, please fax (Fax:  [redacted] or email (Email:  [email protected]) your new exam application and payment [redacted]rmation to the attention of [redacted] who will be able to apply the discount.   Sincerely, [redacted] AHIMA Customer Relations Tell us why here...

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hi [redacted] In regards to the conversation you mentioned with [redacted] would have been able to explain the eligibility requirements but please remember, as shown on our website, “It is the candidates responsibility to ensure eligibility before submitting the application”.   AHIMA...

does not provide exam eligibility approval over the phone. As you are probably aware, we went through a system conversation this year.    Thank you for sharing your feedback in regards to our website as we have shared your feedback with the system team as they continue to update the website.    [redacted] we have processed a refund in the amount of $154 that you should see back on your credit card next week.   Sincerely, [redacted] AHIMA Customer Relations Tell us why here...

Hi [redacted] As per the conversations you had with AHIMA Representatives on October 4, 2017, we are re-issuing you a check that was mailed today.   The check is dated today and the check number is [redacted].  In regards to the $75 fee, please remember, candidates who request withdrawal...

of their application will receive a refund of the application fee minus a $75 processing fee.  This information can be found in our Candidate Guide and also on our website.   Upon completing and signing the application you had confirmed that you read the Candidate Guide.  We are sorry to hear you were impacted Hurricane Harvey.   We do want to share that AHIMA and the AHIMA Foundation express our support for the victims of the recent wave of natural disasters across the U.S.   AHIMA, through the AHIMA Foundation, has established the Health Information Relief Operation ([redacted] Fund to assist communities of health information professionals whose personal or professional lives have been severely disrupted by a natural or man-made disaster.    Applicants who meet specific criteria will be considered for financial assistance from the HIRO Fund.   More information can be found at http://www.ahimafoundation.org/Support/HIRO.aspx Sincerely, [redacted] AHIMA Customer Relations Tell us why here...

Hi [redacted] The methodology used to set the minimum passing score is the modified Angoff procedure.  More information about scoring can be found at http://www.ahima.org/certification/examscoring [redacted] we recommend that you check the List of Allowable Code Books prior to your test...

date.    We can offer you a 25% discount on your next exam.   Please let me know if you would be interested in this discount.   If you are interested, I can begin the process that would activate the discounted rate.   Sincerely, [redacted] AHIMA Customer Relations Tell us why here...

Initial Business Response /* (1000, 8, 2015/06/01) */
Contact Name and Title: [redacted], Director
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@ahima.org
You originally purchased and applied for the CCA Exam in March 2015. During the application process our web store would have asked...

you to verify your purchase and then once your purchase was made you would have immediately received a confirmation email and also within the week you would have received an ATT letter stating the exact name of the exam you would be scheduling. [redacted], once you went to the test center and decided not to take the test that you purchased, this was considered a forfeit of the exam. As stated in our Candidate Guide, which you confirmed you had read and agreed to as part of the application process for this exam, you are not eligible for a refund. However, after further discussion with you, we made a one-time courtesy exception and refunded you $238 on [redacted] 28, 2015. This refund was applied to the same credit card you used when you originally purchased the exam.