ISU Insurance Services-Connor & Kelly

Complaint: [redacted]
I am rejecting this response because:I am fully aware of the “responsibilities” I accepted when I signed up for the test. I spoke with your respresentatives specifically for that reason. The Code book I have has the same information in the same location in the book as it still maintains codes for the previous year. So basically how would have this effected my test score? The short answer is it wouldn’t have seeing as how the new edition has the same information. KNOWING this I called everyone I could including your department. I now know that the representatives that I spoke with do not know the policies themselves. I feel like I was set up by your company to fail the test because I was still provided incorrect information regardless of the policies that I “accepted”. I acknowledged that I had the incorrect book but your company lied to me about the policy at the same time. 
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
Number !- they did not admit or apologize for the delay in sending me the ATT, and for the time I wasted trying to get that issue resolved despite the same person (Janet send me an email confirming their receipt of the missing paper she said about 3 months ago. 2nd : she did not mention how long the seminars re-plays are good for? 
Sincerely,
[redacted]

Hi [redacted] Yes, we did receive your initial inquiry on April 10, 2017 at 9:35pm (cst).   Just a reminder, our office hours are from 8am to 5pm (cst).   Our inquiry turn-around time is 24 to 48 hours.   When attempting to use your tokens, you would not need to enter...

credit card information.   Quizzes are non-refundable.  However, as a courtesy, we will refund these quizzes for you.   You should see the refund in the amount of $60 back on your credit card next week. Sincerely, [redacted] AHIMA Customer Relations Tell us why here...

Complaint: [redacted]
I am rejecting this response because:This does not solve the issue of someone(s) not being able to verify my CCS credential in 2016 nor does it solve the misleading wording on the website or fee issue, nor does it solve the issue of the 2016 Self Review questions I sent in that were not replied to.
Sincerely,
[redacted]

Hi [redacted], Your books and exam order were placed on 11/22/16.  On January 9, 2017, you contacted us to ask for a refund for your books and the exam order.   In regards to the books, when you contacted us on January 9, 2017 it was already passed the 30 day time frame to return the...

books (our refund policy is located in our store at the link I have provided – Link:  https://my.ahima.org/refundsreturns).   On this date we reminded you of our 30 day refund policy for the books and, also at this time, we explained that we could process a refund for the exam less a $75 processing fee.   Details in regards to cancelling the exam and the $75 fee are explained on our website and also in our Candidate Guide.   Please note:  When you agreed to the Statement of Understanding, you were confirming that you had read the Candidate Guide.  On February 2, 2017, you contacted us to request a refund for the exam and you had also mentioned that you had cancelled your exam appointment with [redacted].  We have confirmed the cancellation with [redacted] and we have processed a refund for the exam less the $75 fee.   You should see the refund amount of $224 on your credit card by the end of this week or by Monday the latest.  In regards to membership, “All AHIMA dues are not refundable and membership is not transferable”.   This information can be found on our website where you purchased the membership which is at https://my.ahima.org/join [redacted] AHIMA has more than 103,000 health information professionals, we are recognized as the leading source of "HIM knowledge," a respected authority for rigorous professional education and training.    Sincerely, [redacted] AHIMA Customer Relations Tell us why here...

Hi [redacted], The eligibility requirements for the CCS Exam are shown below. Candidates must meet one of the following eligibility requirements: By Credential: RHIA®, RHIT®, or CCS-P® ORBy Education: The following courses MUST be completed; anatomy & physiology, pathophysiology,...

pharmacology, medical terminology, reimbursement methodology, intermediate/advanced ICD diagnostic/procedural and CPT coding; OR By Experience: Minimum of two (2) years of related coding experience directly applying codes; ORBy Credential with Experience: CCA® plus one (1) year of coding experience directly applying codes; OROther Coding credential from other certifying organization plus one (1) year coding experience directly applying codes. However, in your inquiry you mentioned that you completed the Coding Basics program but the Coding Basics program does not include the required intermediate/advanced courses.   [redacted], although you have indicated on documentation that you have met the eligibility requirements, according to your inquiry it doesn’t sound like you took the required intermediate/advanced courses.  Plus our website does not specifically recommend Coding Basics for a CCS credential.   Our website recommends the Coding Basics program to help prepare for the CCA credential.  [redacted], we have confirmed that your Authorization To Test (ATT) letter was emailed to you by [redacted] on March 8, 2017.    We highly recommend that you double check to make sure you have met the eligibility requirements.  Sincerely, [redacted] AHIMA Customer Relations Tell us why here...

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I want a refund or a code for a physical product like a text book but nothing from your estore.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. Please have Janet provide me a way to return my item at my email, [redacted] I am aware of where to find the updates to publications - it should be noted that every current update there is on behalf of myself. When I told AHIMA that part 2 is also incorrect, they have yet to address those items and would prefer that I do their work. 
Sincerely,
[redacted]

Hi [redacted], I do see the credit on your account.   It appears that our system did not complete the refund process which was associated with our system conversion.   We do apologize for the delay and inconvenience.   [redacted]i, we processed your refund today which means...

you will see the amount of $239.85 back on your credit card next week.   Again, we are sorry for the delay.   Sincerely, [redacted] AHIMA Customer Relations Tell us why here...

Hi [redacted] Your application was denied because you did not meet the eligibility requirements.   Our website specifically says “Before submitting an application, carefully review the information contained in the candidate guide. It is the candidate's responsibility to ensure eligibility before submitting the application. Applicants who are determined to be ineligible and submit an ineligible application or request withdrawal of their application, will receive a refund of the application fee minus a $75 processing fee”.    Plus this same information is shared in our Candidate Guide on page number 8 under “Applying For The Exam”.   [redacted] please remember, when you submitted your application, you confirmed you had read and the understood the Candidate Guide.   Sincerely,   [redacted] AHIMA Customer Relations     Tell us why here...

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hi [redacted], Our course practice quizzes allow five attempts.  When you had contacted us asking for us to reset the course practice quiz, we had mentioned to you that we were not able to reset the course quiz.  However, we offered to provide you with a new code.   The new...

code would allow you to start over.   [redacted], our LMS help desk does not have any tickets on file in regards to the course continuously timing out.   We have confirmed that you were able to make progress in the course.  Would you like us to provide a new code to you? In regards to membership, as mentioned on our website, AHIMA membership is not refundable or transferable.   Sincerely, [redacted] AHIMA Customer Relations Tell us why here...

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hi [redacted], We are sorry for the delay you experienced which was due to our system conversion.   [redacted], we had an AHIMA Representative reach out to you and we were able to confirm receipt of the online application that you had submitted and your ATT Letter was in process to be sent to you on...

February 22, 2017.  We are glad to hear you have since received your ATT Letter and that you were able to schedule a test date on March 10, 2017.     Sincerely,   [redacted] AHIMA Customer Relations Tell us why here...

Hi Ms. [redacted] I do want to follow up with you.  We are looking into this matter.  We do expect to be able to follow up with you shortly.   Sincerely, [redacted] AHIMA Customer Relations

Hi [redacted] We are sorry for inconveniences you have encountered due to our system conversion.   As posted on our website (http://[redacted]), we have extended the deadline to reinstate to March 31, 2017. We are reassuring you that there are not any issues with the reinstatement of...

your credential.   Your credential has been reinstated, your [redacted] are allocating correctly, and you can print a certificate for each quiz.   To print a certificate for each quiz, please follow the steps below: Please log into MyAHIMAThen you would go to your [redacted] CenterNext, locate the appropriate quizHover over the quiz and then click on the icon that says [redacted]You will then see your certificate Just as are reminder, your current cycle is 2016/2017 so please remember to earn your [redacted] by 12/31/17.  Sincerely, [redacted] AHIMA Customer Relations     Tell us why here...

Complaint: 11466629
I am rejecting this response because:Since this is my first year after being a student member, don't I have an opportunity for a new grad membership for $100, and $10 added to that if certified?  I had it in my cart, and it has went away.  If I can get that I would like to do that get the new grad membership, and a refund on my $175.  I had no clue about the $150 biyearly fee.  This should be explained in the HIT curriculum.  It's so unfair to have new grads get bombarded with fees.  
Sincerely,
Danielle [redacted]

Hi Roxanne, We confirmed that your CCA exam was processed and that you should have already received your Authorization To Test (ATT) letter.   Sincerely, Janet AHIMA Customer Relations   Tell us why here...

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]