iTalk Global Communications, Inc

Hello, this is Canadian Customer, I have forward this customer to our Canada Office

Dear *** ***, We have repeatedly answered all your questions, and also we have provided all relevant information to help port out your number,
and your number was port outIn addition, due to porting delay, we have compensated you with a one month credit of $As for the equipment fee, you should have disputed it within thirty (30) days of receipt of the monthly on-line invoiceAccording to our service Terms and Conditions which you must have agreed for signing up our services, failure to dispute any charges with the thirty (30) day time period constitutes a waiver of all claims to any disputeHowever, we still refund you $three years after the billingFor some of your accusations, we would like to state again that, as a company with tens of thousands users, iTalkBB has no reason and no right to hold any customer’s telephone numberOur fundamental interest is to deliver the best solutions and servicesWe will constantly improve our services towards highest standard of customer satisfaction. For any billing issue concerned with this complaint, you may visit our Terms and Conditions (http://www.italkbb.com/***). Finally, we would like to thank you for having been our customerWe hope iTalkBB services have brought some happiness and benefits to you during the long years you’ve been with us. Sincerely yours, iTalkBB Customer Services

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:There was never a change in the porting info provided to iTalkBB and they never addressed why the same info was not correct and then suddenly became correct, after I told them that I would have to file a complaint to FCCIf you search iTalkBB phone number porting issues, you can find many complaints onlineThe pattern of violation of FCC phone number porting rule existed for a long time at iTalkBB and iTalkBB didn't address how they would change their business practice to abide the rulesI choose to file the complaint after my phone number was finally ported out, is not about money, not about getting my phone number ported out, it is to stop iTalkBB's unethical business practices
Regards,
*** **

I have contacted our sales teams and remove *** *** *** number on our phone lists*** *** shouldn't received any phone callsI have tried to contact *** ***, but didn't have any luck, please let me know there is any steps that we need to dothank you!

From: shon c*** Date: Mon, Jul 20, at 2:PMSubject: re: case ***To: ***Cc: ***HelloDavid, I got the case *** by mailI don’t know why I I didn’t get it by emailanywayThis case has been taken
care. We have spoke with customer about the issueIt was miscommunicationOur customer service explained the bill to customerCustomer understood thatNow customer is okay we can close the file. Please let me know if you have any questionsthank you! Shon C***iTalk Global Communication Inc*** *** *** *** *** ***McLean VA 22102Tel: ###-###-####Fax: ###-###-####Email: ***

A solution is proposed including refund and change to a new planThe customer accepted the proposal and this issue is satisfactorily resolved. Thank you

after we go the complainwe have notice all our sales teams about the customer informationmake sure they will call customer again, also we have put customer phone number on our "DO NOT CALL LIST"it might take few days to completealso we have remove her email from our email list as
wellwe have emailed to customer about these action

Dear *** *** ***,I noticed this refund error and submitted a refund of $on May I tried to send you emails (may and May 20, see attached file) about this correction but the mail could not be delievered to your addressOur accounting is processing your cancellation related fees including the return of the boxIt would normally be settled by the next billing date which is June 7th. I am following up the status and will let you when the process is doneSince yor email address can not receive d my email, I would appreciate if you could leave me a telephpne number that I can reach youThank you very much.Aihua L**iTalkBB Customer Services

we are still working on this case right now, already contact customer last week and will follow up with customer tomorrow (Thursday) it will take a little longer than we thought will post it when we have the update

[To assist us in bringing this matter to a close, you must give us
a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I can not reject this response now, but I want to escalate my case, because while the investigtion was still going on, the merchant charged me another $without my knowledge and consent days agoThe unaurthorized charge was made by another italkBB acount with *** *** that I have never agreed upon in writing. On the end of March over our phone conversation, the merchant agreed to 1) waive my devise fee, 2) provide me with the copy of selfcclaimed one year contract3) Furthermore, after I reported loss of devise over years ago the merchant still allows the adapter to be functional and have been billng me for usuages of outgoing calls that can not possibly be made by me. I requested a list of how much those outcalls costed meAll the above agreement comes up to be all broken promiseI have received nothing from ItalkBB but a revenge of $charges
They are going to far
Regards,
*** ***

we have spoke with customerthis is what we did
Monthly fee, we didn't charge customer credit card $but we billed it to customerand we have credit back to customer accountand customer account balance is $
depositcustomer had a $depositwe got customer IP adapter
back and we have issued the check to customerand the check number is ***
now customer should get the check $anytime now

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Hello, *** ***, regarding this complaint, customer signed in our phone service via our authorized dealer and she was
given wrong informationShe was told she could get TV service without pay for any penny for a year When customer called our Customer Care about the service, she was told we didn’t have this kind of service plan, she need to pay $activation fee in order to get one year TV service from usCustomer signed the TV from usDue the customer got misinformation from our authorized dealer, we are going to honor the price for customer, we will refund a check to customer. I have spoke with customer today and she was happy with our result
Please don’t hesitate to contact me if you have any questionsthank you so much!
Shon C***
iTalk Global Communication Inc
*** *** *** *** *** ***
*** ** ***
Tel: ###-###-####
Fax: ###-###-####
Email: ***@italkbb.com

Already contacted this customerNow the customer understands the cause of the problem, and agrees to continue working with his new service provider

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it
before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Good afternoon*** ***. Regarding this caseCustomer called our Sales dept on Dec 28th to sign
up phone (with yrs agreement) but our sale person didn’t mention yrs plan to customer, this is why customer thought he didn’t have any agreement When he cancelled the service, we charged him early termination fee $and promotion charge back $ he complained these charges to our customer care center, we did refund back early termination fee back customerBut customer care center didn’t refund promotion charge back
When we tried to refund the promotion charge back to customer, we have found out customer had already filed a chargeback (67.92) to his credit card company, we have informed his credit card company the chargeback was okay back to this his credit card. He should see the refund in 3-business day. I have spoke with customer today and customer is okay with the resultAnd we will follow up with customer next week, make sure the refund will be back to his credit card
Please don’t hesitate to contact me if you have any questionsthank you so much!
Shon C***
iTalk Global Communication Inc
Jones Branch Drive Ste
McLean VA
Tel: ###-###-####
Fax: ###-###-####
Email: ***@italkbb.com

Dear *** *** **, Thank you for using iTalkBB servicesYour request is honored as below:Your plan is changed to US $Global Unlimited Plan 2Y + 6MF +FAct + IFD UnlimitedIt will be effective on 7/5/2017, the next billing date$is refunded to your account to
compensate the IFD toll chargesEnjoy your next years of using our services. Thank you very much.Aihua L**iTalkBB Customer Services***

Dear *** *** ***,Our system shows the telephone adapter device (***) is not returnedYou claimed that you did send it back in May It has been a long time so it must have been lost somewhere during shippingConsidering you was our valued customer, we will mark
that device as "lost" so that your account can be closed, and this issue will be ended.Thank you.iTalkBB Customer Services

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may
update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me if they do not break their promise
Regards,
*** ***

From: Joanne W*
Date: Fri, Nov 14, at 10:PM
Subject: Re: {Disarmed} *** *** Complaint (***)
To: *** ***
Cc: *** ***
Hi ***,
Good talking to you today
I have called *** *** earlier this afternoon and apologized for any inconvenience she experienced
She said the phone/service quality is good now and there have been no complaints since 8/23/
Currently, she is enjoying our service for free from 9/10/14~12/9/and she has requested to temporarily suspend her account on 12/9/after the free months run out
In the meantime, her account will stand active until 12/9/unless we receive any further instructions from her
We will continue to follow up with her regarding her account and determine a reasonable compensation to meet her desired outcome
If there are any questions, you are welcome to contact me or Shon anytime
Thanks!
Joanne