iTalk Global Communications, Inc

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted] 
italkbb changed their AD & sent a check for full refund to me.
Please close my case.   p.s.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Dear [redacted],We first thank you for being our customer, and are sorry for your unpleasant experience with the bill settlement issue. Our normal practice is to provide electronic statements to our customer, yet we agree to make special arrangement for you. As we discussed over the phone, a letter is...

sent to you today to enclose the current balance and the address for you to mail a check.I will call you again later this week to see if you need further assistance.Thank you. Sincerely yours,iTalkBB Customer Services

I checked our system records, this case was resolved as the following: 1. The correct information for telephone port out was given on 12/7/2015. Then the number should have been ported out.2. The account charge due to the delay was refunded on 1/12016.  Please  refer to the attached...

records, and please let me know if this case can be closed. Thank you.  12/07/2015 20:34:24Written by: [redacted] ??Assigned To[redacted] TeamStatus: ClosedDear Sir or Madam,Thanks for choosing iTalkBB.Account Name: [redacted]BBN: [redacted] West Lake Hills, TX [redacted] - [redacted]????,???Should you have any questions or concerns please feel free to call us at [redacted] or email to [email protected]. We are glad to help you here.01/01/2016 12:59:57Written by:Assigned To: RC ManagerStatus: Fee ProcessingCreditCard Refund Success USD $-7.22 TransactionID:[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  The buisness requested me to return the equipment(VOIP box) back to them. And I will be shipping that off today using their shipping label.
Regards,

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:1. iTalk did not answer most of my questions. Please stop lying.For example, iTalk didn't answer my question why my Michigan number had Texas address even after I asked many times. iTalk only answered a small percentage of my questions with lies.2. iTalk didn't offer any compensation for purposely delaying the process of porting out my number.One of the reasons that iTalk delays the porting out process is to charge another monthly fee. I told iTalk that I would not use their service for the next month when actually I already got a new number with my new service provider. I even told iTalk that they don't have my authorization anymore to charge my card, but iTalk still tried to charge my card. Speaking of compensation, per iTalk's twisted logic, if I charge iTalk $1,000 for no reason, and if iTalk refuses to pay, I can give iTalk $1,000 credit as compensation. This is how iTalk has been conducting their fraudulent business.3. iTalk should be punished for trying to steal the equipment fee from me.iTalk owed me the equipment fee, period. There is nothing to "dispute". Again, per iTalk's twisted logic, if I charge iTalk $1,000 for no reason, and if iTalk makes the payment and doesn't challenge it within 30 days, it constitutes a waiver of $1,000. This is how iTalk has been conducting their fraudulent business.4. All I wrote in my previous response are facts, not accusations.5. Reasons for iTalk to purposely delay the porting out process.First, iTalk can charge another monthly fee. Secondly, the customer could easily give up and stay with iTalk. If it's not because I have had this number for decades, I would have given up already.6. iTalk has been knowingly conducting fraudulent business.iTalkBB knew they have no right to hold any customer’s telephone number, but they have been doing that for years.7. The same conclusion.Again, these are not isolated incidents. The following two links and comments demonstrate that iTalk has been conducting fraudulent business for years.http://italkbb.[redacted] 
http://italkbb.[redacted]
I have hard evidence for iTalk's fraudulent business activities aforementioned. iTalk should compensate me for the troubles they've caused, and should deserve -F Revdex.com rating.Sincerely,[redacted]

we have tried to call customer  [redacted] and left Voice mails few times, but didn't get any respond. we need to talk to  customer about the issue. because it doesn't makes sence from customer 's tatement of the problem.
 
1. we don't have suspend service from our...

company.
2. in order to port the number out. the account has to be actived. if the account is cancelled or suspended, the port out won't be success.
 
I can go ahead to take customer issue. but I need to speak with customer.

Dear [redacted],Thank you for having been with iTalkBB. Your returned telephone adapter device was received on 05/16/2017 18:32:47, and your account has been cancelled with bill clean. There will be no charges to your credit card account for the device.Please feel free to contact us should you have...

further questions.Thank you Aihua L**iTalkBB Customer Services Specialist

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively...

Resolved]
 Complaint: [redacted]
I am rejecting this response because:The number that phoned on 7/24/2014 10:05 PM is ###-###-####. This number belong to iTalkBB US office. This business phoned resident in North America, including Canadian resident since north american's toll free number doesn't meet any border constraints.
Canadian office of iTalkBB is a secondary office that follow instructions and rules from the headquarters from US, including bad marketing techniques.
I have a reasonable doubt that the canadian office of iTalkBB could not reform bad marketing behavior if the rules and phone calls are from US.
Forwarding the complaint to the Canadian office is unnecessary and will not help since it depends on the office headquarters.
Regards,
[redacted]

Review: Italkbb failed to credit to my account for the payment I made. I repeatedly sent them the proof of payment via email. They choose to ignore and keep calling me and harassing for not sending the payment. The customer service is extremely extremely difficult to get through the automatic menu options. If, one of ten tries, I got to talk to a live person, she or he did not know anything about what happened. Very poor customer service.Desired Settlement: They keep calling me and harassing me, sometimes 7:30 am on a Saturday morning.

I want them to stop the harassing behavior.

Business

Response:

We did not receive this payment.

Review: I called iTalkBB to open an account on Sept. 10, But untill today I never got the product. I tried call the company and reported that, but no one call me back, which someone said they will (that was on Sept. 18). As today, Sept. 19. I wanted to cancel my service with this company, iTalkBB; at 10:00 am the representative , said the cancelation department's line was busy, someone will give me a call back. And I wait little more than 30 minutes, and no one has called me back.

So I called the company again, this time, a lady picked up the phone and tried to connect me to the cancelation dept. it was same thing, the line was busy. She told me that I don't have to wait at home, they will call me back any time or even day after, I should gave her my cell number, so that the company will call me whenever they have time. I just don't believe what I heard. So she doesn't care the consumer, I have a job, what happen when they call me, and I am at work? I can't pick up personal phone while I am working. what happen if I miss the call, when is the next time, this company will call me again? plus, this company has a policy that even the customer does not use the product, after 10 days the product was being sent out, they will charge the customer. That was why, I am so urgent to cancel it today. And plus I have never receive anything from the mail yet. How difficult and how long to cancel a account, why is so hard for this company to do that?Desired Settlement: I want nothing to do with iTalkBB anymore. I want to cancel both my phone and TV cable services with this company. I have not receive any of the product in the mail yet.

I do not want iTalkBB to charge my credit Card for something I never receive. And/or charge for the monthly Fee or any other cancelation Fee.

Plus when something happen, I called the company for help, and the representative said someone will call me back, then never call. I do not appreciate this company customer service.

Business

Response:

Contracted customer and resolved the problem.

Consumer

Response:

The iTalkBB company had called me, and promised to let me cancelled my services with them both phone and Cable TV. And they do promised to refund all the charged they had billed to my Credit Card account.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Business

Response:

Fwd: ID [redacted]

(infor.)InboxxRevdex.com of Metro DC and Eastern PA

Sep 20 (11 days ago)to me---------- Forwarded message ----------

From: [redacted]

Date: Fri, Sep 20, 2013 at 12:19 PM

Subject: ID [redacted] (infor.)

To: [email protected]

Hello, sorry, that last letter I forget to mention, their customer phone number is [redacted], and my customer ID is [redacted] just called them, and their still say the cancellation department is busy, unable to talk with me. and they don't know when that department going to call me either.

Click here to Reply or Forward

Business

Response:

we have spoke to the consumer and she is happy with our satisfactory.

Business

Response:

we have taken care the issue and customer is happy now.

Review: Hello,

I'm an previous customer of italkbb, and I requested to cancel my account on around 4/20/2013, at the same day I'm required to mail their device back, there's a credit in my account, the total amount is about $63. And the agent told me that I will get it back after they receive the device. And I mailed the device right away. After 10 days, I got no response, so I called them, they confirmed that the device had been received. So I asked about my refund, they said they would place a request on that. Then I wait for another week, nothing happened. And I called again, they still said that they would place another request on that since there're no request previously, What's going on? Then I kept waiting and calling them every week, nothing ever happened, obviously they try to ignore my refund anyway. Now it is the 40th days after I cancel my account, I called again, and they told me they would request it again and asked me to wait for another week. But I really do NOT believe them. Can you please help me to get my refund from italkbb ASAP? They are really some company without credit. My previous account # with italkbb is [redacted].

Thanks.

[redacted]Desired Settlement: Get my refund by check as soon as possible.

Business

Response:

Refund has been issued by check on May 28. Check Number: [redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: This company is a [redacted] service provider that I used for years for my land line phone service. Lately I canceled the service due to some technical issues that stopped the phone from working. Their technical staff tried all they can, but cannot fix it. I should get the money left in my account and they agree to refund me. But they tried to find all excuses to not make the refund. Here is what happened.

1. Called them to cancel the service.

2. Following their instructions, I sent all the equipment back to them.

3. Checked with them a few weeks later and was told they did not receive my return. They asked me to send the proof of the shipping.

4. Sent the proof, called them a few days later and was told they received.

5. A couple of days later, I received a credit card authorization form for the refund form them.

6. Completed, signed and emailed the form back.

7. A few days later checked with them and was told they tried calling my old [redacted] number to talk to me. So I give them a different number.

8. But an hour or so later, they emailed me and asked to send the equipment back.

9. Now everything come back to step 1.

10. Called them again and was told that they did not receive the equipment. I demanded to talk to their management, the service representative asked to me to hold on while she was transferring. But the call was hung up.

Now I am not sure if they really are going to refund me.Desired Settlement: Refund the money I deserve.

Business

Response:

we have contacted customer and told him we will send a refund check to him this week. total will be 173.82.

Review: I placed an order for ItalkBB service in May 2013.

1) When I tried to cancel the contract, I found they are going to charge $69.99 which is not mentioned in the agreement.

2)Besides this $69.99 penalty, they are going to charge $10 extra for the service they provided for 6 months. I never heard this kind of clawback charge and of course I can not find it in the agreement.

3)I made it very clear that I don't need any equipment when I placed the order because I already had one. But they sent to me anyway and told me it's free. Now they require to send it back with my own expense, otherwise I will be charged for $59.99 in 15 days.

It's unaccepted for me to pay anything without mentioning in the agreement. I need fully refund $129.99 and stop the charge of $59.99.

Regards,

###-###-####Desired Settlement: It's unaccepted for me to pay anything without mentioning in the agreement. I need fully refund $129.99 and stop the charge of $59.99.

Business

Response:

Good morning, this is [redacted] from iTalkBB, the case#: [redacted], we had taken care this case and contact customer already, here is the respond for customers in red

1) When I tried to cancel the contract, I found they are going to charge $69.99 which is not mentioned in the agreement.

When customer signed with us, he had 2 yrs agreement. We sent the email to him when he signed up with us.

2)Besides this $69.99 penalty, they are going to charge $10 extra for the service they provided for 6 months. I never heard this kind of clawback charge and of course I can not find it in the agreement.

Per our company policy, if customer cancelled in the contract, we do have promotion charged back, because this customer got $10 off of his home phone bill in the first 6 months and he cancelled he service in his 2 yrs agreement, this is why we need to charge him $10 for each month ( total 6 months) back to him.

3)I made it very clear that I don't need any equipment when I placed the order because I already had one. But they sent to me anyway and told me it's free. Now they require to send it back with my own expense, otherwise I will be charged for $59.99 in 15 days.

Just like other company, each customer sign up with our service, they need to use our IP adapter box that assigned in our system. No any customer can bring IP adapter box from the outside.

It's unaccepted for me to pay anything without mentioning in the agreement. I need fully refund $129.99 and stop the charge of $59.99. Regards, [redacted] ###-###-####

We explained the customer. But it seems he was not happy, but we told him this is the rules he was agreed.

iTalk Global Communication Inc

7926 Jones Branch Drive Ste 120

McLean VA 22102

Tel: ###-###-####

Fax: ###-###-####

Email: [redacted]

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

Review: This company keep calling our business daily trying to collect a dept for an employee that has not worked with us for 7 years. Their phone system asks questions like is this the person we are trying to collect the dept or not but it does not matter what number you select they don't work.Desired Settlement: No to call us again

Business

Response:

Hello. I have spoke with customer this case. the customer claimed we called him from ###-###-####, this number is belong to [redacted] collection agency. it is not belong to iTalk Global communication Inc. we have never hire any collection agency to call our customers and we don't have any office in Ohio. I explained this to customer. he understood that and he said he will contact [redacted] about this case. also we have customer permittsion to close this case. thank you so much!

Review: In the 16 September 2013 to 20 September, daily call customer service phone number, contacts cancel Department,

deselect television service, every time the busy grounds to refuse me.

And promised to reply later,but there has never been a call, deliberate extension of time, so seven days money back guarantee failure.

The company did not confirm the account holder to obtain information,

the unauthorized opening of additional services (television),

registered in the account without the knowledge of people,charge fees from credit cardDesired Settlement: cancel Department Active contact numbers [redacted],

And refund to the credit card

Business

Response:

Contracted customer and resolved the problem.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

Did not receive a refund

Regards,

Review: I used their services since 2008. they always changed my contract without my permission. and also they never either call or email you to let you know they changed my lease. so that they can charge me extra fees.Desired Settlement: Discontinune my contract with no other fees.

Business

Response:

We cannot find customer account with information provided in this complaint.

Review: I called this company to terminate service before the anual renewal date, which was Oct 3rd 2013. I called on Oct 1st 2013, and received a cancellation notice on Oct 2nd 2013 with cancellation instructions.

I then followed the cancellation instruction by mailling the device within 15 days of cancellation. The device was mailed and delivered on Oct 10th, with FedEx delivery proof.

They still processed the payment for the full year in the amount of $348 on Oct 3rd 2013.

3 calls have been made to request refund with no success. I am rather disappointed.Desired Settlement: I would like to receive a refund at the earliest manner.

Business

Response:

we have contacted customer and customer got the refund on Oct 25th. customer did respond back to us. thank you!

Review: In Oct,2013, iTalkBB shipped me an unauthorized 3rd telephone account, charged my credit card monthly fee without noticing me, until 4,5months later I found it out on my bill. iTalkBB also promised me for 1 year free (no any annual, activity, shipping, equipment fee) [redacted] TV service when I purchased my 1st telephone account. In early 2014, I spent several months trying to close this unauthorized 3rd account but failed, so I had to file a complaint about their false advertisement and didn't honor to their promises. iTalkBB contacted me right away (called from [redacted], employee #[redacted])), closed the 3rd account, refunded me and promised again the 1 year free TV service is still valid to me. I can active it anytime I want.

I called iTalkBB asked for the free TV service on Oct 17 and 18. They wanted to charge me for the cost of the TV service (at market price $49.99+$9.99 shipping cost). I had to repeat the same story to their customer services at ###-###-#### and ###-###-####, telling them they promised me I will receive the free TV service for 1 year without any fees including shipping cost. But, they said they have no records showing they promised me the 1-year free TV. They promised me in Oct 2013 when I purchased the 1st telephone account and then, in Feb and March 2014 from different departments and employees. How couldn't they find the records? Their system showed my last call with them was in Feb, but on my phone list, we were talking about this issue until this March. What a messy recording system! According to their system, every phone call is recorded. But, now they said they have no phone call recordings as well. They denied and broke their promises to me AGAIN! I told them I have no other ways to solve this issue but have to file another complaints on online, hope they can understand. She(#[redacted]) said,sure, go ahead.Desired Settlement: Please fulfill the promised service by providing me 1 year complementary [redacted] TV service at no additional charges as you promised asap.

Business

Response:

Hello, [redacted], regarding this complaint, customer signed in our phone service via our authorized dealer and she was given wrong information. She was told she could get TV service without pay for any penny for a year. When customer called our Customer Care about the service, she was told we didn’t have this kind of service plan, she need to pay $49.99 activation fee in order to get one year TV service from us. Customer signed the TV from us. Due the customer got misinformation from our authorized dealer, we are going to honor the price for customer, we will refund a check 49.99 to customer. I have spoke with customer today and she was happy with our result.

Please don’t hesitate to contact me if you have any questions. thank you so much!

Shon C[redacted]

iTalk Global Communication Inc

Tel: ###-###-####

Fax: ###-###-####

Email: [redacted]@italkbb.com