iTalk Global Communications, Inc

we have contacted customer and told him we will send a refund check to him this week. total will be 173.82. 
Payment Way: RefundCheckTicket Refund: $-173.22 Memo: Ticket ID: [redacted] Check Info: Check Name:[redacted]...

[redacted]

after we investigated . customer didn't make any phone  calls or watch TV after 30 days, we spoke with customer. we have refund $138 for the phone and 49.99 for the TV back to customer. customer was happy with the resolve. and we will follow up with customer make sure she will get full refund...

back to her credit card. thank you!

we spoke with customer the case, this is wha we offer customer
1. refund $25.00 crdit to customer phone bill due she couldn't use the TV for 6 months.
2. offer customer free TV sevice before customer okay to charge her, customer doesn't need it at this time, but we will honror for...

the next two months.
customer is happy with our solution.

we have spoke with customer our ad. educated customer our ad. customer didn't see the detail information. this is why customer said miss leading.
 
we have refund $49.99 TV act fee for  customer.  customer is happy about this.

Dear [redacted],Our system record shows that the number [redacted]  was ported out to carrier [redacted]. The porting was initiated from [redacted] and processed by a third party porting agency. If the telephone number information is matched the...

number will be released to the requesting party.  In your case, the requesting party provided right information and got the number from us, and our system was notified after the processing was done. Our Customer Service Rep called you on 6/18 at [redacted] and [redacted] and left a voice message to inform you the porting.Even though we were in passive role and had no control in porting out process, we are willing to help you to port the number back. We have asked you to provide your authorization to us so that we can start the port in process. The authorization form was sent to your email address [redacted] on 6/21, please send us the signed authorization letter as soon as possible if you have not done so.Your account is under a business name, someone may know the information associated with the number and thus was able to port it out. You may call [redacted] to find out more information on the porting.We will try our best to assist you on this matter. Please feel free to contact us for any assistance you may need in this process. Thank you very much!Aihua L** iTalkBB Customer Services[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  The representative handling my complaint was very astute and has communicated the matter to the West Coast Sales Manager in order to improve the sales communication at sign-up.   
Regards,
[redacted]

[A default letter is provided...

here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted] italkbb changed their AD & sent a check for full refund to me.Please close my case.   p.s.

we have already cancelled the account per customer request. due the miscommunication. customer couldn't contact our cancellation dept to cancel his service, we have informed our call center rep, they need to get enough training for the service they need. plus the communications. it seems like...

customer doesn't have any questions at this time.

Our Canada team and US team just got [redacted] phone number, and we have addressed to all our outbound teams and authorized  dealers,  [redacted] should not get any sales calls, our Canad  Team and US team will keep monitoring.  thank you so much!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  
A few things to clarify:
1.  I didn't say the phone quality is good.   Sometimes the phone voice is not clear.    
2.  I didn't have any service problem since August.  But one factor is that my two years contract ended in August, so I'm not supposed to have any bill payment since that.  My three month free service is based on two years contract promotion, not from any compensation.  
3.  I'm still waiting for a reasonable compensation.
Thank you for all your helps!
Regards,
[redacted]

we contacted customer and told her we will issue the new check to her this friday and void the check she has (on her hand) customer is okay with the reslove. we will follow up with customer next week. thank you!

we have spoke with customer our ad. educated customer our ad. customer didn't see the detail information. this is why customer said miss leading.
 
we have refund $49.99 TV act fee for  customer.  customer is happy about...

this.

after we spoke with customer. customer is satisfied with our reslove.
here is what we did to customer
1.      I will refund $41.94 (the toll charges from the pass six months) to your account.
2.      I will refund the total amount whatever you...

make cell phone international calls (from May 5th- to June 4th)
3.      I have renew a new plan on your account ###-###-#### to your account. here I the new plan information:
·         Plan name: US $24.99 global unlimited plan 2 yrs + 6 MF + 2IFD unlimited.
·         Your monthly fee will you be $24.99 + $3.95(applicable regulatory/compliance fee and charge) = $28.94 for the first year. And it will be $29.93 for the 2nd year ( because we will charge you $0.99 China 950 number for the 2nd year)
·         You will get two cell phones unlimited free international calls (###-###-#### and ###-###-####) from 06/05/2015—06/04/2017.
·         There is no any activation fee to swap the plan.
·         You will get 6 months for free (the 10th, 11th, 12th, 22nd, 23rd and 24th during your contact)

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
I filed a complaint on 3/17/15. The company responded to STOP calling or sending advertising e-mail to me. According to them, my contact information was totally removed from their database. Based on their response, I closed the case on 4/1/15. The fact is, their promise ONLY stands for 3 weeks. Today (4/24/15), I received another advertising email again. Their practice is very annoying and unacceptable. Thank you.
Regards,
[redacted]

[redacted]  
Here are what we have done for customer:
 
1.      Cr [redacted] was ported out from out company to [redacted]
2.      We refund $59.86 back to Customer's credit card on Oct 16th
3.       I have cancelled Customer Phone  service today. The cancellation number is [redacted]. You should get the email today.

we have spoke with customer. this is what we did
 
1. Monthly fee, we didn't charge customer credit card $31.25. but we billed it to customer. and we have credit back to customer account. and customer account balance is $0
2. deposit. customer had a $15.00 deposit. we...

got customer IP adapter back and we have issued the check to customer. and the check number is [redacted]
 
now customer should get the check $15.00 anytime now.

we have already spoke with customer and took care the customer,  customer said he didn't have any issue now.

Dear Customer, According to our process, you should have received a notice on 11/19 on service expiration and you could simply call us to terminate the service before it's get renewed.  Now your TV account has been cancelled and the refund of $49.99 annual renew fee...

was submitted. Please return the TV box ([redacted]) to iTalkBB as early as possible to complete the cancellation and refund process. TV Box returning address:iTalkBB[redacted]  Thank you  iTalkBB Customer Services

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: I just called [redacted] customer service hotline at ###-###-#### as their website lists. and can not find any problem or barriers in their communications. ItalkBB's statement is not true.
Due to the terrible and fraudulent services ItalkBB rendered, I requestedto Shon and his staffs repeatedly:
1 refund of all monthly fees since my box for #[redacted] got lost, because no services was used during that period.
2 provide me of written evidence proving that a one year contract exists for another box #[redacted].
Their CS representatives never responded to the above said two requests.
I am not interested in any other solutions inculding an unnecessary exntension. I already had enough with them.
Regards,
[redacted]

I accept the business's response. Thank you.