iTalk Global Communications, Inc

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]Complaint: [redacted]
I am rejecting this response because:
Refund of $59.98 has only resolved one of the issues I have with Italkbb. As I indicated in my second letter to you on 8/18, I rejected its response because It has ignored my other legitimate demands, such as: (1) Clarify the natural of the forged tape; (2) Must apologize for illegally disclosing my personal information to an unknown person;  Here is the letter I sent to Mr. C[redacted] at Italkbb on 8/18/14 after I had got a response from you:
"Mr. C[redacted],
Thank you for making your effort to resolve the issue. 
I reasonably assume that you should have received my response forwarded by Revdex.com. There are few unanswered questions listed on the letter. Would you like to give me your comment?
Have you got a message I left for you at ###-###-#### on 8/12? Was it my response to you? How come you could have denied that fact? Regarding the email, it was the best I could do to reach you by writing. Your service center should be able to have forwarded to you if it wanted, shouldn't it? 
Please advise your position in the company. I believe it would be helpful.
Looking forward to your response to my demand that you have not answered yet.
Regards,
[redacted]"
Obviously, I am not okay at this point as it stated and still looking forward to its reasonable and responsible response for these issues.
In addition, there is a new issue I want to raise here. I found out another charge of $5 posted on 7/23 on my current [redacted] statement without my knowledge.  I contacted Mr. C[redacted] for explanation first on 8/19 as required by Revdex.com. According to his response, I have good reasons to believe that it just was a part of its retaliation measure against me. I have been its phone service dealer for many years and have right to know:
(1) When and why my phone service dealership is terminated?
(2) When, how many times and how much it has charged my [redacted] account without my knowledge (other than the monthly phone service fee I have authorized) ? Please provide me all invoices related and supporting document if it had; Especially when did it raise the fee if any;
(3) Show me the company's policy related to any and all issues which it have complied; 
Should you need any supporting document from me (for eaxmple: a copy of current [redacted] statement which shows the unauthorized charge and any communications between Italkbb and me), please let me know. 
Thanks for your kindly assistance.
Regards,
[redacted] 
8/26/2014

Unfortunately, I do not find the comments
of the individual representing iTalkBB to be overly honest and accurate
especially when she continues to state problems corresponding with me via email
when they appear to be the ONLY company unable to send me messages, especially
when iTalkBB does NOT appear to have any problems sending me new promotional
emails as recent as 5/19/2016, please see the attached email.  As for
whether I will agree to the final charges that will be levied on my master card
account in a few days, which remains to be seen.  I do hope this company
is more honest than this one individual but that also remains to be seen and I
guess I will find out in less than six days.    Respectfully,  
[redacted]

we have shipped the phone and TV box to customer last week and custome was satisfaction. here is the custome comment:
 
Hi [redacted],
 
I received the TV and phone adaptors today. I appreciate your prompt response to solve this case. I will respond to Revdex.com as my problem is resolved with...

satisfaction.
 
Best regards,

we have spoke with customer and told customer the account is completed to close, and customer doesn't have any qustions. Thank you!

Dear [redacted] ,Thank you for using iTalkBB services, and we are sorry for your unpleasant experience with your service suspension process. Now we have processed the refund for the charges during the suspension period, the total of $128.76 will be refund to your credit card account, please make...

sure your credit card is still valid and check for the credit in the coming two weeeks. Our record shows that our service representative has contacted your for this matter. Please feel free to contact us should you have further questions. Thank you very much.iTalkBB Customer Services

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

we spoke with customer the case, this is wha we offer customer
1. refund $25.00 crdit to customer phone bill due she couldn't use the TV for 6 months.
2. offer customer free TV sevice before customer okay to charge her, customer doesn't need it at this time, but we will honror for the next two...

months.
customer is happy with our solution.

[To assist us...

in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: iTalk Global Communications, Inc. contacted me and acknowledged they did put a wrong Texas zip code in my file, and let me to provide this Texas zip code to my new phone Carrier. however, the new Carrier told me they were rejected again, but this time the reason is  THERE IS A PENDING ORDER. I strongly demand iTalk Global Communications Inc to fix all their problems and release my number to the new Carrier AS SOON AS POSSIBLE, iTalk Global should be liable for all the cost incurred due to their mistakes also. I have been with iTalk Global Communications, Inc for TEN years, I can not understood how could they have a wrong zip code in my file for 10 years. Thank you and Regards,[redacted]

we have tried to reach customer few times and left voice mail to customer, but we didn't get any respond.  but we did credit $59.98 back to customer credit card. customer s[redacted]ld see the refund no later than on Monday, Aug 18th. we will follow up with customer again next week,make sure customer...

will get the refund. thank you!

Dear  Customer,
Thank you for being our customer.
We regret that if there is a miscommunication. We request our customers to provide a valid email address upon signup so that important messages can be delivered in timely manner. Unfortunately in your case the TV renewal...

notification message was not delivered because of the invalid email address.Since you decided to cancel our telephone and TV services, we will refund the TV renewal fee of $49.99 to your credit card account. Please make sure your credit card account remains active during the process which may take approximately two weeks.
Best regards,
 
iTalkBB Customer Services

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Dear Customer [redacted],The refund of the TV service activation fee $49.99 is being processed as of 11/28.  Also our service representative explained to you on 11/30 when you called in that we will refund to your credit card, and should credit card refund failed we will refund with...

check.Please wait for a few more days for our accounting to complete the process.Thank you.iTalkBB Customer Services

Dear [redacted],We regret for your unpleasant experience with your TV service cancellation calls. It is our call taker's responsibility to verify your account information,  understand the reason of cancellation, and explain what we can do for you. We found from the voice record that our call...

taker did behave normally, yet you are unsatisfied with the conversation. Regarding your TV services, our records shows that a TV Renew Reminder email was sent to you at [redacted] at 5/25/2016 12:00:19PM, a TV Renew Confirmation notice was sent to you at the same email address at 6/8/2016 3:00:30PM. We assumed that two weeks time was sufficient for you to decide whether or not you would renew the services. Since we did not receive cancellation notice from you during that period, the system automatically renewed your TV service and the activation fee is incurred.   There might be a chance that you did not open the emails, also considering that the date you called for cancellation is only a few days over a month after the new billing date, we can refund the activated fee in full ($49.99) as a special case.  Please let us know if you are satisfied with this settlement.Thank you. iTalkBB Customer Services

[To assist us in bringing this matter to...

a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:They said they would stop all sales calls starting on Friday.    But, they purposely called my cell ([redacted] at 9:33 p.m. last night.   Before I filed complaints, they still follow FCC's rule not to call after 9 p.m, and now they just  ignore the rule?I have doubt on how this company trains / manages their employees.  
Regards,
[redacted]

this is a miscommunication problem.  Ms. [redacted] did have one year agreement with us. but it was misunderstood each other, we cancelled Ms [redacted] phone and  TV service, also refund $101.97 and $49.99 back to Ms [redacted] creddit  card, and Ms ** was happied  the result we did....

thank you so much!

after we spoke with customer. customer is satisfied with our reslove.
here is what we did to customer
1.      I will refund $41.94 (the toll charges from...

the pass six months) to your account.
2.      I will refund the total amount whatever you make cell phone international calls (from May 5th- to June 4th)
3.      I have renew a new plan on your account ###-###-#### to your account. here I the new plan information:
·         Plan name: US $24.99 global unlimited plan 2 yrs + 6 MF + 2IFD unlimited.
·         Your monthly fee will you be $24.99 + $3.95(applicable regulatory/compliance fee and charge) = $28.94 for the first year. And it will be $29.93 for the 2nd year ( because we will charge you $0.99 China 950 number for the 2nd year)
·         You will get two cell phones unlimited free international calls (###-###-#### and ###-###-####) from 06/05/2015—06/04/2017.
·         There is no any activation fee to swap the plan.
·         You will get 6 months for free (the 10th, 11th, 12th, 22nd, 23rd and 24th during your contact)

we have cancelled the check that was sent to customer. after that. we will refund to customer  credit card. customer should able to see  the refund at the end of Feb.

Hello, Dear [redacted].  About your case. Let me explain and tell you what we will do  for your.
 
1.       We have tried to contact [redacted] Mobile (helping your to port out the number  ###-###-#### to them. But they don’t have any customer service phone number we can contact, every time we tried their different numbers, always got their dealers, at this time, we don’t think they have any number we can contact.
2.       For your another account. Please see my attachment, these phone calls were made before and after you said you cancelled the service.
 
 
At this point, we can do this for you.
 
·         We will give you a full year free phone service, with this service, (this is $346.40 valve)
Ø  you can unlimited call 29 regions and countries (mobile and landline: China, USA, Canada and Hong Kong, Landline: Taiwan, Australia, Austria, Belgium, Chile, Denmark, France, Germany,  Greece, Ireland, Italy, Japan, Korean, Luxembourg, Malaysia, Netherlands, New Zealand, Norway, Vatican City, Portugal, Spain, Sweden Switzerland United Kingdom)
Ø  free activation fee
Ø  also you will get 500 free mobile international calling every month (for full year)
Ø  you will also have China Local 950 number (for your landline) your family and friends in China can reach you by directly dialing this 950 without paying any international long distance charges.
Ø  Also we will keep the same number  ###-###-####
·         Also we will give you a free year Chinese TV service
Ø  You can watch more than 40 of the most popular live Chinese channels (like [redacted], [redacted], [redacted], [redacted] news and more) unlimited streaming movies and TV shows from China. (this is $275.88value) also We will waived $49.99 activation fee for you. there is no deposit for the set up box and shipping fee.
 
Please don’t hesitate to contact me if you have any questions. Thank you so much!
 
Shon C[redacted]
iTalk Global Communication Inc
7926 Jones Branch Drive Ste 120
McLean VA 22102
Tel: ###-###-####
Fax: ###-###-####
Email: [redacted]

Dear [redacted],Thank you for having been our customer.   The expiration date of your 1 year contract is 9/9/2017. We sent an email on 8/25 to alert you the expiration date and asked for your response if you would terminate the service. We didn't receive your...

response and therefore the service was renewed and the confirmation email was sent to you at [redacted].com again.You said you didn't receive the emails we sent to you. Despite that we are a little surprised because many customers are able to receive our emails, we will refund the renewal charge of $59.92 to you.I hope this will satisfactorily resolve this issue.Thank you.ItalkBB Customer Services