Yes on October 12, Iyogi charged my [redacted] Master card $I did not authorized this charge to my creditcardI would like this amount charged back to my credit cardThank you for your cooperation
Dear [redacted] ,Thanks for the complaint notificationWith regards to this case the customer had contacted our Customer Service department yesterday and spoke with a representativeAfter a lengthy discussion the customer agreed to subscribe for a free six months Technical Support on his computer along with getting a discThe customer can contact us at [redacted] *** in case he needs any further information on the same.We thank you for keeping us informed on real customer issues through the Revdex.com.Regards***, iYogi
Dear Revdex.com, The refund procedure has already been completed from our endIt's pending from the Total Defense' endWe will taking it up with them again and get them working on this caseRest assured the customer will receive his money Thanks Regards iYogi
Dear Revdex.com, We have had no contact with this customer post making this complaintWe would like to have one of our senior level management members call the customer and talk everything through and resolve it in the best possible mannerWe are here to help Thanks Regards iYogi
Dear Revdex.com, We again request the customer to call us at [redacted] *** or send us an email on [redacted] and this issue will be taken care of Thanks and Regards iYogi
Dear Revdex.com, We are sorry for any inconvenience caused to the customerWe request the customer to call our toll free Customer Service number [redacted] *** and rest assured he will be assisted with the desired refund Thanks Customer Service Team iYogi
Hi [redacted] , Thank you for notifying us about the customer’s concernWe have tried several times to contact [redacted] in order to discuss the case however couldn’t reach herAs we are unable to locate the charge mentioned by the customer, we request her to send us the bank statement that for that charge and we would investigate further Also, as we have not been able to establish any contact with the customer we request her to share an alternate number to reach her Regards, Customer Services iYogi
Dear Revdex.com,Thank you for notifying us of this complaintWith regards to this the customer had also written to our Customer Service and asked for a complete refund of the amount she paid usWe have gone ahead and cancelled her contract with us and processed a complete refundThe money will get credited into her account in the next 5-business days.ThanksRegards [redacted] ***
Revdex.com: I did something in errorI did not want to close the complaintJust for info, I sent an email to the real IYOGI to let them know that I suspect someone is using their name
Dear Revdex.com, We request the customer to send us the full and final ( not the unbilled one) credit card statement for the month of JulyWe will get this re-checkedHe can email it on our email id, [redacted] Thanks Regards iYogi
Dear ***, Thank you for keeping us notified about the customer’s complaintThis is in regards to the Revdex.com complaint # [redacted] [redacted] was charged $as the renewal of subscription on [redacted] August We always send an e-mail informing the customer about the renewal of the subscription before the charge is deductedThe email also has an opt out option for cancelling the renewal activity which is scheduled for a future date As after the charge was deducted, [redacted] has disputed the charge on *** August 2014, which is still under review by the bank or concerned authorityIt generally takes days for a dispute to be settled and until then we don’t have the amount with us, nor the option to process any refunds We request [redacted] to wait for the dispute to be settled, post which we would be able to take appropriate action as per the company’s policies Regards, Customer Service Team iYogi
Dear Revdex.com, This case is being looked into and if there is a duplicate charge received inadvertently without the customers authorization on it, it will be credited back into his account Thanks Regards [redacted] iYogi
Dear Revdex.com, Thanks for notifying us of this complaintWith regards to this case we managed to get in touch with [redacted] and discussed it with herWe have respected her decision of cancelling the services with usWe have initiated the refund process which will constitute of a pro rated basis refund for the Annual Tech support and a complete refund for the Tech Genie software and the Hardware warrantyThe money will get credited into the customer's account in the next 5-working daysOur Toll free no to call is [redacted] *** in case she wants to get the refund status checked Thanks Regards [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here]Despite what the company said, I was NOT informed that they are third-partyTheir number is listed as a "Dell Support" number and I believe that gave me the expectation that I would receive appropriate service for my Dell laptopThe tech had permission to work on my computer because I thought he was legitimateHe was not, as evidenced by the fact that he spent minutes "searching" my computer and then tried to sell me software and ended the call when I declinedHe ended the call without returning my settings to and I had to take the laptop into a technician to be cleanedIf iYogi thinks I am letting their people anywhere near my computer again, they have to be kiddingI learned my lesson and all I want is compensation for the $I paid to have the computer fixedI will accept the loss of work time as part of a valuable lesson learned, but not the actual expense of solving a problem their tech created In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I was working for a clientHis name is [redacted] ***I was using my laptop to fix his Linksys extenderThe problem is their programs are on my laptop and are acting like malwareMy laptop is running VERY slow and I am afraid iyogi is accessing my usageWhen I called their tech support they said they could not do anything without a case numberI was never given a case numberWhy are they not willing to check my computer for THEIR softwareHow can it be legal for them to install what they want without my permission? How can I ever be sure their programs are not in my laptop? How is this a good business practice for any company? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***
Dear [redacted] ***,Thank you for notifying us of this complaintWith regards to this we have already refunded the renewal amount the very same day it was chargedThe transaction ID for the same is [redacted] We apologize to [redacted] for any inconvenience caused.ThanksRegards [redacted] ***
Dear Revdex.com,Thank you for notifying us of this complaintWith regards to this we would like to apologize to [redacted] for the fact that we were not able to fix the problems on his computerWe have already gone ahead and respected his decision of the cancellation of servicesThe refund has already been processedThe charge got voided because the customer cancelled it on the very next day of him paying itIt should get credited in the next few daysWe advise the customer to check his month end Credit card statement and it should reflect the refund of the complete amount paid to us.ThanksRegards***, iYogi
Dear [redacted] ***,Thank you for notifying us of this complaintWith regards to this case we would like to inform you that the refund cheque of $has already been dispatched to the customer's mailing addressShe should expect the cheque to arrive in the next couple of daysWe apologize to her for any inconvenience caused.ThanksRegards***, iYogi
Hi [redacted] , Thank you for notifying us about the customer’s complaintWe apologize for the inconvenience and regret to lose a valuable customer We have not been able to contact [redacted] and refund the amount paid by her ($+ $+ $79.99) which will reflect in the next 5-business days in her card statementWe would like [redacted] to check the charges to confirm the total amount deducted Regards Customer Services iYogi
Yes on October 12, Iyogi charged my [redacted] Master card $I did not authorized this charge to my creditcardI would like this amount charged back to my credit cardThank you for your cooperation
Dear [redacted] ,Thanks for the complaint notificationWith regards to this case the customer had contacted our Customer Service department yesterday and spoke with a representativeAfter a lengthy discussion the customer agreed to subscribe for a free six months Technical Support on his computer along with getting a discThe customer can contact us at [redacted] *** in case he needs any further information on the same.We thank you for keeping us informed on real customer issues through the Revdex.com.Regards***, iYogi
Dear Revdex.com, The refund procedure has already been completed from our endIt's pending from the Total Defense' endWe will taking it up with them again and get them working on this caseRest assured the customer will receive his money Thanks Regards iYogi
Dear Revdex.com, We have had no contact with this customer post making this complaintWe would like to have one of our senior level management members call the customer and talk everything through and resolve it in the best possible mannerWe are here to help Thanks Regards iYogi
Dear Revdex.com, We again request the customer to call us at [redacted] *** or send us an email on [redacted] and this issue will be taken care of Thanks and Regards iYogi
Dear Revdex.com, We are sorry for any inconvenience caused to the customerWe request the customer to call our toll free Customer Service number [redacted] *** and rest assured he will be assisted with the desired refund Thanks Customer Service Team iYogi
Hi [redacted] , Thank you for notifying us about the customer’s concernWe have tried several times to contact [redacted] in order to discuss the case however couldn’t reach herAs we are unable to locate the charge mentioned by the customer, we request her to send us the bank statement that for that charge and we would investigate further Also, as we have not been able to establish any contact with the customer we request her to share an alternate number to reach her Regards, Customer Services iYogi
Dear Revdex.com,Thank you for notifying us of this complaintWith regards to this the customer had also written to our Customer Service and asked for a complete refund of the amount she paid usWe have gone ahead and cancelled her contract with us and processed a complete refundThe money will get credited into her account in the next 5-business days.ThanksRegards [redacted] ***
Revdex.com: I did something in errorI did not want to close the complaintJust for info, I sent an email to the real IYOGI to let them know that I suspect someone is using their name
Dear Revdex.com, We request the customer to send us the full and final ( not the unbilled one) credit card statement for the month of JulyWe will get this re-checkedHe can email it on our email id, [redacted] Thanks Regards iYogi
Dear ***, Thank you for keeping us notified about the customer’s complaintThis is in regards to the Revdex.com complaint # [redacted] [redacted] was charged $as the renewal of subscription on [redacted] August We always send an e-mail informing the customer about the renewal of the subscription before the charge is deductedThe email also has an opt out option for cancelling the renewal activity which is scheduled for a future date As after the charge was deducted, [redacted] has disputed the charge on *** August 2014, which is still under review by the bank or concerned authorityIt generally takes days for a dispute to be settled and until then we don’t have the amount with us, nor the option to process any refunds We request [redacted] to wait for the dispute to be settled, post which we would be able to take appropriate action as per the company’s policies Regards, Customer Service Team iYogi
Dear Revdex.com, This case is being looked into and if there is a duplicate charge received inadvertently without the customers authorization on it, it will be credited back into his account Thanks Regards [redacted] iYogi
Dear Revdex.com, Thanks for notifying us of this complaintWith regards to this case we managed to get in touch with [redacted] and discussed it with herWe have respected her decision of cancelling the services with usWe have initiated the refund process which will constitute of a pro rated basis refund for the Annual Tech support and a complete refund for the Tech Genie software and the Hardware warrantyThe money will get credited into the customer's account in the next 5-working daysOur Toll free no to call is [redacted] *** in case she wants to get the refund status checked Thanks Regards [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here]Despite what the company said, I was NOT informed that they are third-partyTheir number is listed as a "Dell Support" number and I believe that gave me the expectation that I would receive appropriate service for my Dell laptopThe tech had permission to work on my computer because I thought he was legitimateHe was not, as evidenced by the fact that he spent minutes "searching" my computer and then tried to sell me software and ended the call when I declinedHe ended the call without returning my settings to and I had to take the laptop into a technician to be cleanedIf iYogi thinks I am letting their people anywhere near my computer again, they have to be kiddingI learned my lesson and all I want is compensation for the $I paid to have the computer fixedI will accept the loss of work time as part of a valuable lesson learned, but not the actual expense of solving a problem their tech created In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I was working for a clientHis name is [redacted] ***I was using my laptop to fix his Linksys extenderThe problem is their programs are on my laptop and are acting like malwareMy laptop is running VERY slow and I am afraid iyogi is accessing my usageWhen I called their tech support they said they could not do anything without a case numberI was never given a case numberWhy are they not willing to check my computer for THEIR softwareHow can it be legal for them to install what they want without my permission? How can I ever be sure their programs are not in my laptop? How is this a good business practice for any company? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***
Dear [redacted] ***,Thank you for notifying us of this complaintWith regards to this we have already refunded the renewal amount the very same day it was chargedThe transaction ID for the same is [redacted] We apologize to [redacted] for any inconvenience caused.ThanksRegards [redacted] ***
Dear Revdex.com,Thank you for notifying us of this complaintWith regards to this we would like to apologize to [redacted] for the fact that we were not able to fix the problems on his computerWe have already gone ahead and respected his decision of the cancellation of servicesThe refund has already been processedThe charge got voided because the customer cancelled it on the very next day of him paying itIt should get credited in the next few daysWe advise the customer to check his month end Credit card statement and it should reflect the refund of the complete amount paid to us.ThanksRegards***, iYogi
Dear [redacted] ***,Thank you for notifying us of this complaintWith regards to this case we would like to inform you that the refund cheque of $has already been dispatched to the customer's mailing addressShe should expect the cheque to arrive in the next couple of daysWe apologize to her for any inconvenience caused.ThanksRegards***, iYogi
Hi [redacted] , Thank you for notifying us about the customer’s complaintWe apologize for the inconvenience and regret to lose a valuable customer We have not been able to contact [redacted] and refund the amount paid by her ($+ $+ $79.99) which will reflect in the next 5-business days in her card statementWe would like [redacted] to check the charges to confirm the total amount deducted Regards Customer Services iYogi