Dear Revdex.com,Thank you for notifying us of this complaintWith regards to this case, the customer has already contacted our Customer Service dept and a refund of the complete amount has already been processedThe money shall get credited back into the customer's account in the next 5-business days.We thank you for keeping us informed on real customer issues through the Revdex.com.Regards [redacted] ***
Dear Revdex.com,Thank you for notifying us of this complaintWith regards to this we tried reaching out to [redacted] on his phone to discuss this case in detail however we were not able to contact himWe request [redacted] to call us on our Toll Free customer service no [redacted] to speak with our representatives and get this issue resolvedHe can also send us an email on [redacted] .ThanksRegards***, iYogi
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: This is response to the complaint I filed with Revdex.com An email was sent to me on August **, and was given six days to respond I am responding on the sixth day and my issue has not been resolved with iYogi An Expressed Contract was between iYogi and I where iYogi had offered me 24/complete tech support and optimization for two full years I accepted their offer by paying them the money which iYogi charged my credit card plus additional fees They have not provided me with service in fixing my laptop or optimizing my computer The iYogi tech support who supposed to remove all my malware and optimized my laptop was not done and falsely told me that my malware was removed and optimized The following day my computer would freeze up when I would try to go my school website or any website In other words, my laptop was non-operational I had no choice but to physically bring it to a service person that specialized in computer repairs [redacted] (service tech) said that there was large applications from iYogi installed on my computer causing it to malfunction even further; at the same time, a huge tool bar was added onto the desktop and numerous icons with igenni software was also installed I am awaiting a notarized letter from the service tech stating in detail the work he did in fixing my laptop after iYogi tech support damage it It was confirmed by [redacted] that NO malware was removed, no cleanup, my registry was not fixed and lastly no optimization done as promised by iYogi tech support When I tried calling iYogi on Monday, August ***, and spoke with a tech support who did not seem like he wanted to deal with my issue, he transferred me to another tech support person who did not speak English very well I related what I wanted done on my computer such as to optimize it further but the tech support was not listening instead he kept telling me that he will remove my antivirus software My antivirus software had nothing to do with what I was asking I communicated my dissatisfaction and yet nothing was resolved In conclusion, iYogi has breached the contract because no repairs was done or any service except installing applications on my laptop causing it to be in a much worse state I have lost all good faith in that company and would like all the monies charged on my account to be fully refunded I will forward the notarized letter from [redacted] once I receive it Sincerely, [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolvedHowever I was not aware of the $for the PC TuneupI would like that to be refunded as well and to sever all ties with IYOGI Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is conditionally satisfactory to me and the matter has been resolvedYet I am still concerned it took this drastic step to resolve my issue It seems to me if this company was sincere about not installing malicious software they could have resolved my problem on my first call to their tech help lineA less motivated individual might have agreed to the $feeI would not recommend this company to anyone, Sincerely, [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved.Sincerely, [redacted]
Dear Revdex.com, We are offereing help from our elite group of techniciansIt doesn't get bigger than that and that too when the customer has already cancelled the servicesI am not sure what else can we do to make amends for what happenedAgain we would like to reiterate that WE DO NOT INSTALL any kind of malicious software or entries into the customer's computerThat would be jeopardizing our own business and no one is stupid enough to do thatIf some settings have got changed on the computer it happened inadvertently,nothing was done on purpose and we have already apologized for that We want to help but we can only help if people want to get helpRequest the Revdex.com to consider the above mentioned points seriously and close this case accordingly Thanks iYogi
Dear Revdex.com, Thanks for notifying us of this complaintWith regards to this we had a word with [redacted] She was kind enough to listen to usWe do apologize for the inconvenience caused to herThis is not the type of service we strive to deliverAs mentioned in her complaint, [redacted] doesn't want to continue her services with us and wants a pro-rated refund of the service fee she paid last yearWe have an automatic system that calculates the refund amountAfter entering the details, the pro rated refund amount has come out to be as $The amount $will be credited back into the customer's account in the next 5-business daysWe have already sent her an email regarding the same Thank you Regards Customer Service Team iYogi
Dear Revdex.com, Thanks for notifying us of thisTo set the record straight here we have absolutely no problems in refunding the customer's moneyIt's her money and if she doesn't like the services she gets it backHowever instead of calling us and asking for a refund, she at first called her bank and disputed the charge, so now the whole payment lies in a suspended state which is what happens when anyone disputes a charge with his or her bankSo now it doesn't puts us in a position to refund the money because the bank has put a hold on itSo we advise the customer to contact the bank, ask them to sort it from their end and then notify us about itOnce we get a clearance , we would be in a position to process the refund We have a 100% refund policy and we always adhere to it Thanks iYogi
Dear Revdex.com, The customer can call us anytime on our Toll Free no's [redacted] or [redacted] in regards to the computer problems and ask for an available expert techWe will make sure that the computer problems are fixed on a permanent basis and also discuss the service related questions and resolve them with the customer Thanks Regards iYogi
Dear ***, We are sorry for the inconvenience however we have the confirmation that the refund was processed by Total Defense on [redacted] Oct We would request [redacted] to check for the amount of $credited to her card after *** Oct We have also sent this for further investigation Regards Customer Service Team iYogi
Dear Revdex.com,This complaint was closed as resolved by the Revdex.com on 3/*/The matter has been settledPlease close this case now.ThanksRegards***, iYogi
Dear Revdex.com, The refund formalities have already been completed from our endThe refund is pending from the [redacted] endthey have their own policies to go about this, however we are in constant touch with them to get this processed at the earliestRest assured the customer will get his money backWe request the customer to give us a week's time Thanks Regards iYogi
Dear [redacted] ,Thanks for the complaint notificationWith regards to this case went ahead and carried out a thorough internal investigation to check the events that took place on the phone callWe have a dedicated compliance team who audited the call and shared their findings with usWe would like to inform you that no misconduct whatsoever was found from the tech's endiYogi was branded properly wherever required and the customer was fully aware that she was talking to iYogi and not [redacted] All the reported issues were fixed albeit it took some time to diagnose and resolve themWe take remote access of a customer's computer only after receiving the his or her authorization over itAll the necessary disclaimers are sent to the customer and it's only after she agrees to them, we can have access to the machine.The customer subscribed and paid for a one year plan with her consentShe was given all the necessary information she needed as far as her subscription is concernedIf she doesn't wish to continue the services , she can call our Toll Free Customer Service no [redacted] or send us an email on [redacted] Her decision will be respected.We thank the Revdex.com for keeping us informed on real customer issues.Regards [redacted] , iYogi
Dear [redacted] , We are not sure what the user is trying to achieve by sending response after response which does not contain the simple things we have requested, which are: His iYogi Account ID, and 2.The registered phone number or registered email ID in our recordsIt’s really very simpleEither [redacted] is a customer,in which case he must have the information we are asking for and absolutely require or he isn't a customer in which case there really isn't much we can do to help himAfter all it is not inconceivable that a person uses two email IDs, and a different name to register an accountOnce again we are stating this fact that with the information provided by [redacted] to the Revdex.com we cannot locate any account with iYogi We have gone back and forth on this case with the user making allegations and insinuations without providing real account informationWe do not wish to deflect anythingWe want to resolve this caseAll we have asked is that the user provide documentation of his account with iYogiOnly after that can we investigate and do anythingIf there is any email or photo that the user has sent to you as mentioned by him, please share it with usThe string that has been sent to us in the last response means nothing really and has been taken from two different software residual signaturesThis is our very last response on this caseIf the user sends his iYogi account information in reply to this then please forward that to us and we can do everything in our power to resolve the users problemIf however,he does not then he isn't looking for a resolution at all but is only making baseless allegationsIn which case we will leave it up to you to decide this case as you see fitRegardsActive Response TeamiYogi
Dear Revdex.com, We couldn't locate this customer's account with usWe tried searching using the name , ph no and the email id but couldn't pull up anythingWe request the customer to send us his subscription details and we will look into this case and help him accordingly Thanks Regards iYogi
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: There has been no attempt from Iyogi to contact me in regards to this complaint I dialed the phone number given on the website, it was clearly stated that the call would be recorded, they should have my phone number as well, and as of this day 12-*-14, there has been no attempt from iyogi to contact me I do have an answering machine at my residenceAgain iyogi has made no attempt to contact me In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Hi ***, Thank you for notifying us about the complaintThe customer was able to reach us at our Customer Service Department on [redacted] September asking for the refundWe understand that the tech concerns were not resolved by the Onsite technician and so the complete refund of $has been processed for the customerThe same will reflect in the card statement in the next 5-business days We request you to close the case from Revdex.com Regards, Customer Services iYogi
Dear Revdex.com, Thanks for the notificationwe request the customer to call us on our toll free customer service no [redacted] *** or drop us an email on [redacted] and our representatives will help her with the refund process Thanks Regards iYogi
Dear Revdex.com, We have got the confirmation from our fianace team that we lost this dispute as it was closed in the customer's favour which means the transaction was reversedThe money should have got credited into the customer's account by nowIf it's not there then we suggest her to get in touch with her bank and get it checked by them Thanks Regards [redacted]
Dear Revdex.com,Thank you for notifying us of this complaintWith regards to this case, the customer has already contacted our Customer Service dept and a refund of the complete amount has already been processedThe money shall get credited back into the customer's account in the next 5-business days.We thank you for keeping us informed on real customer issues through the Revdex.com.Regards [redacted] ***
Dear Revdex.com,Thank you for notifying us of this complaintWith regards to this we tried reaching out to [redacted] on his phone to discuss this case in detail however we were not able to contact himWe request [redacted] to call us on our Toll Free customer service no [redacted] to speak with our representatives and get this issue resolvedHe can also send us an email on [redacted] .ThanksRegards***, iYogi
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: This is response to the complaint I filed with Revdex.com An email was sent to me on August **, and was given six days to respond I am responding on the sixth day and my issue has not been resolved with iYogi An Expressed Contract was between iYogi and I where iYogi had offered me 24/complete tech support and optimization for two full years I accepted their offer by paying them the money which iYogi charged my credit card plus additional fees They have not provided me with service in fixing my laptop or optimizing my computer The iYogi tech support who supposed to remove all my malware and optimized my laptop was not done and falsely told me that my malware was removed and optimized The following day my computer would freeze up when I would try to go my school website or any website In other words, my laptop was non-operational I had no choice but to physically bring it to a service person that specialized in computer repairs [redacted] (service tech) said that there was large applications from iYogi installed on my computer causing it to malfunction even further; at the same time, a huge tool bar was added onto the desktop and numerous icons with igenni software was also installed I am awaiting a notarized letter from the service tech stating in detail the work he did in fixing my laptop after iYogi tech support damage it It was confirmed by [redacted] that NO malware was removed, no cleanup, my registry was not fixed and lastly no optimization done as promised by iYogi tech support When I tried calling iYogi on Monday, August ***, and spoke with a tech support who did not seem like he wanted to deal with my issue, he transferred me to another tech support person who did not speak English very well I related what I wanted done on my computer such as to optimize it further but the tech support was not listening instead he kept telling me that he will remove my antivirus software My antivirus software had nothing to do with what I was asking I communicated my dissatisfaction and yet nothing was resolved In conclusion, iYogi has breached the contract because no repairs was done or any service except installing applications on my laptop causing it to be in a much worse state I have lost all good faith in that company and would like all the monies charged on my account to be fully refunded I will forward the notarized letter from [redacted] once I receive it Sincerely, [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolvedHowever I was not aware of the $for the PC TuneupI would like that to be refunded as well and to sever all ties with IYOGI Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is conditionally satisfactory to me and the matter has been resolvedYet I am still concerned it took this drastic step to resolve my issue It seems to me if this company was sincere about not installing malicious software they could have resolved my problem on my first call to their tech help lineA less motivated individual might have agreed to the $feeI would not recommend this company to anyone, Sincerely, [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved.Sincerely, [redacted]
Dear Revdex.com, We are offereing help from our elite group of techniciansIt doesn't get bigger than that and that too when the customer has already cancelled the servicesI am not sure what else can we do to make amends for what happenedAgain we would like to reiterate that WE DO NOT INSTALL any kind of malicious software or entries into the customer's computerThat would be jeopardizing our own business and no one is stupid enough to do thatIf some settings have got changed on the computer it happened inadvertently,nothing was done on purpose and we have already apologized for that We want to help but we can only help if people want to get helpRequest the Revdex.com to consider the above mentioned points seriously and close this case accordingly Thanks iYogi
Dear Revdex.com, Thanks for notifying us of this complaintWith regards to this we had a word with [redacted] She was kind enough to listen to usWe do apologize for the inconvenience caused to herThis is not the type of service we strive to deliverAs mentioned in her complaint, [redacted] doesn't want to continue her services with us and wants a pro-rated refund of the service fee she paid last yearWe have an automatic system that calculates the refund amountAfter entering the details, the pro rated refund amount has come out to be as $The amount $will be credited back into the customer's account in the next 5-business daysWe have already sent her an email regarding the same Thank you Regards Customer Service Team iYogi
Dear Revdex.com, Thanks for notifying us of thisTo set the record straight here we have absolutely no problems in refunding the customer's moneyIt's her money and if she doesn't like the services she gets it backHowever instead of calling us and asking for a refund, she at first called her bank and disputed the charge, so now the whole payment lies in a suspended state which is what happens when anyone disputes a charge with his or her bankSo now it doesn't puts us in a position to refund the money because the bank has put a hold on itSo we advise the customer to contact the bank, ask them to sort it from their end and then notify us about itOnce we get a clearance , we would be in a position to process the refund We have a 100% refund policy and we always adhere to it Thanks iYogi
Dear Revdex.com, The customer can call us anytime on our Toll Free no's [redacted] or [redacted] in regards to the computer problems and ask for an available expert techWe will make sure that the computer problems are fixed on a permanent basis and also discuss the service related questions and resolve them with the customer Thanks Regards iYogi
Dear ***, We are sorry for the inconvenience however we have the confirmation that the refund was processed by Total Defense on [redacted] Oct We would request [redacted] to check for the amount of $credited to her card after *** Oct We have also sent this for further investigation Regards Customer Service Team iYogi
Dear Revdex.com,This complaint was closed as resolved by the Revdex.com on 3/*/The matter has been settledPlease close this case now.ThanksRegards***, iYogi
Dear Revdex.com, The refund formalities have already been completed from our endThe refund is pending from the [redacted] endthey have their own policies to go about this, however we are in constant touch with them to get this processed at the earliestRest assured the customer will get his money backWe request the customer to give us a week's time Thanks Regards iYogi
Dear [redacted] ,Thanks for the complaint notificationWith regards to this case went ahead and carried out a thorough internal investigation to check the events that took place on the phone callWe have a dedicated compliance team who audited the call and shared their findings with usWe would like to inform you that no misconduct whatsoever was found from the tech's endiYogi was branded properly wherever required and the customer was fully aware that she was talking to iYogi and not [redacted] All the reported issues were fixed albeit it took some time to diagnose and resolve themWe take remote access of a customer's computer only after receiving the his or her authorization over itAll the necessary disclaimers are sent to the customer and it's only after she agrees to them, we can have access to the machine.The customer subscribed and paid for a one year plan with her consentShe was given all the necessary information she needed as far as her subscription is concernedIf she doesn't wish to continue the services , she can call our Toll Free Customer Service no [redacted] or send us an email on [redacted] Her decision will be respected.We thank the Revdex.com for keeping us informed on real customer issues.Regards [redacted] , iYogi
Dear [redacted] , We are not sure what the user is trying to achieve by sending response after response which does not contain the simple things we have requested, which are: His iYogi Account ID, and 2.The registered phone number or registered email ID in our recordsIt’s really very simpleEither [redacted] is a customer,in which case he must have the information we are asking for and absolutely require or he isn't a customer in which case there really isn't much we can do to help himAfter all it is not inconceivable that a person uses two email IDs, and a different name to register an accountOnce again we are stating this fact that with the information provided by [redacted] to the Revdex.com we cannot locate any account with iYogi We have gone back and forth on this case with the user making allegations and insinuations without providing real account informationWe do not wish to deflect anythingWe want to resolve this caseAll we have asked is that the user provide documentation of his account with iYogiOnly after that can we investigate and do anythingIf there is any email or photo that the user has sent to you as mentioned by him, please share it with usThe string that has been sent to us in the last response means nothing really and has been taken from two different software residual signaturesThis is our very last response on this caseIf the user sends his iYogi account information in reply to this then please forward that to us and we can do everything in our power to resolve the users problemIf however,he does not then he isn't looking for a resolution at all but is only making baseless allegationsIn which case we will leave it up to you to decide this case as you see fitRegardsActive Response TeamiYogi
Dear Revdex.com, We couldn't locate this customer's account with usWe tried searching using the name , ph no and the email id but couldn't pull up anythingWe request the customer to send us his subscription details and we will look into this case and help him accordingly Thanks Regards iYogi
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: There has been no attempt from Iyogi to contact me in regards to this complaint I dialed the phone number given on the website, it was clearly stated that the call would be recorded, they should have my phone number as well, and as of this day 12-*-14, there has been no attempt from iyogi to contact me I do have an answering machine at my residenceAgain iyogi has made no attempt to contact me In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Hi ***, Thank you for notifying us about the complaintThe customer was able to reach us at our Customer Service Department on [redacted] September asking for the refundWe understand that the tech concerns were not resolved by the Onsite technician and so the complete refund of $has been processed for the customerThe same will reflect in the card statement in the next 5-business days We request you to close the case from Revdex.com Regards, Customer Services iYogi
Dear Revdex.com, Thanks for the notificationwe request the customer to call us on our toll free customer service no [redacted] *** or drop us an email on [redacted] and our representatives will help her with the refund process Thanks Regards iYogi
Dear Revdex.com, We have got the confirmation from our fianace team that we lost this dispute as it was closed in the customer's favour which means the transaction was reversedThe money should have got credited into the customer's account by nowIf it's not there then we suggest her to get in touch with her bank and get it checked by them Thanks Regards [redacted]