Dear Revdex.com,Thank you for notifying us of this complaintWith regards to this case we tried contacting [redacted] to discuss this via phone however we couldn't reach herSo we request her to let us know an appropriate date and time when she can contacted in order resolve this.ThanksRegards***, iYogi
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here]I have not received a partial repayment check like the have promised me! In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Dear [redacted] ***,Thank you for notifying us of this complaint again. We would like to reiterate what we touched on in one of our previous responses that the customer had asked for the cancellation of his services when there were only 7 months left on his two year contract. We always try to provide the best possible service to our customers and in case they don't like it we respect their decision of whether they want to continue with us or not. We have done the same here and refunded more than half of the money paid to us even though 17 of the total 24 months of the contract had already been used up. We think we have gone well and beyond our refund policies in bringing this close to a closure. That's the best we can do as a business.We sincerely request the BBB to consider the above mentioned points and close this case.ThanksRegards***, iYogi
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: THIS IS THE EMAIL I SENT TODAY TO IYOGI CUSTOMER SERVICE.I WOULD LIKE TO KNOW IF MY PAYMENT WILL BE REFUNDED AND THE REFERENCED ASSURANCES MADE IF I CANCEL IYOGI SERVICES BEFORE CLOSING THIS CASE.I WOULD LIKE TO HAVE THE ASSURANCES AND A REFUND, IN EXCHANGE FOR RESCINDING THE IYOGI SERVICES.THANK YOU FOR YOUR CONSIDERATION.Hello iYogi Customer Service, I recently filed a complaint with the Revdex.com regarding iYogi's marketing practicesIt was assigned case number [redacted] I was advised to call or contact you if I wanted to discontinue the services I paid forI would like to find out if I will be refunded in full the amount I paid for one year if I rescind the services at this pointOr, if I rescind the services, will iYogi keep my money? To resolve the complaint, I will agree to a full refund along with assurances that iYogi will not disconnect or otherwise interfere with my internet connection, so as not to undo the connection that was established, and, assurances that no other software interferences and or installations were made on my computerPlease let me know about the refund as soon as possiblePlease consider this to be the response required within six days of receipt of iYogi's response to the complaintI look forward to resolving this case as soon as possibleSincerely, [redacted] [Your Answer Here] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] Hello iYogi Customer Service, I recently filed a complaint with the Revdex.com regarding iYogi's marketing practicesIt was assigned case number I was advised to call or contact you if I wanted to discontinue the services I paid for I would like to find out if I will be refunded in full the amount I paid for one year if I rescind the services at this point Or, if I rescind the services, will iYogi keep my money? To resolve the complaint, I will agree to a full refund along with assurances that iYogi will not disconnect or otherwise interfere with my internet connection, so as not to undo the connection that was established, and, assurances that no other software interferences and or installations were made on my computer Please let me know about the refund as soon as possiblePlease consider this to be the response required within six days of receipt of iYogi's response to the complaintI look forward to resolving this case as soon as possible Sincerely, Caroline J Bellis Hello iYogi Customer Service, I recently filed a complaint with the Revdex.com regarding iYogi's marketing practicesIt was assigned case number I was advised to call or contact you if I wanted to discontinue the services I paid for I would like to find out if I will be refunded in full the amount I paid for one year if I rescind the services at this point Or, if I rescind the services, will iYogi keep my money? To resolve the complaint, I will agree to a full refund along with assurances that iYogi will not disconnect or otherwise interfere with my internet connection, so as not to undo the connection that was established, and, assurances that no other software interferences and or installations were made on my computer Please let me know about the refund as soon as possiblePlease consider this to be the response required within six days of receipt of iYogi's response to the complaintI look forward to resolving this case as soon as possible Sincerely, Caroline J Bellis
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] they claim to have sent a refund almost two weeks ago, their response says one thing and when I call they say another thingthis is what im dealing with In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Dear Revdex.com, Thank you for notifying us of this complaint againThe refund will be processed tomorrow i.eand the customer should expect the money to get credited into the same account with which she paid in the next 5-working days Thanks Regards [redacted] ***
Dear Revdex.com, We have not been able to contact this customer despite our repeated attempts to do soSo now as per the customer's request on here, we have gone ahead and processed a refund of the complete amount ( $) that he had paid usThe money will get credited into the customer's account in the next few daysIt's unfortunate to lose a customer and not able to talk through all of this with him but we think as a company we are ought to respect a customer's decision to continue or cancel his services with us Thank You Regards Active Response Team iYogi
RevDex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I have never received an e-mail from this company saying they are going to charge my account or with an option out. If they look at their records they would realize I have not used them since the first time I contacted them over a year ago thinking they were part of ***. I DO NOT WANT THEIR SERVICES. Please reverse your charge. ? In order for the BBB to appropriately process your response, you MUST answer the question above. Sincerely, [redacted] ***
Dear Revdex.com,Thanks for the notification againWe would like to inform you and the customer that a refund check of $has been dispatched to his address and he should be expecting it to get delivered in the coming few daysWe would also like to add that the customer had originally paid iYogi an amount of $on '***May 2013' for two years of tech support on his computerSo if we calculate it, of the total months on his subscription have already passedWe are still refunding him a huge chunk ( more than half of the amount he paid) in the form of a refund checkThe refund, as always is the case here is calculated on pro rated basis and that's what we have followed here tooWe have respected the customer's decision of terminating his contract with us even though there were only months left in it and in doing so we believe we have gone well and beyond our policies to bring this case to a successful closure.We request the Revdex.com to consider this as our last response on this case and close it.Thank youRegards***, iYogi
Dear Revdex.com, The refund check ( numbered [redacted] ) was dispatched from our end on It normally takes 8-working days for it to get delieverdThe customer should be expecting to reach him anytime now Thanks Regards iYogi
Dear Revdex.com, We do sincerely apologize for any inconvenience caused to the customerThis is certainly not the type of customer service we intend to deliverWe have gone ahead and added the customer's details to our DNC list which will ensure that no more calls are made to his no from our end Sorry for the trouble caused Thanks Regards [redacted] ***
Dear Revdex.com,Thank you for notifying of this complaintWith regards to this case we would first of all like to apologize to [redacted] for any inconvenience causedWe are always ready to hear a feedback and then action upon itWe would like to discuss this case with him and then st [redacted] the investigation processWe are currently not able to locate any customer account for [redacted] We tried searching for him using the name, ph no and the email address however we were not able to pull up anything regarding himWe request [redacted] to call us at our Toll free Customer Service no [redacted] *** and ask for a supervisor.We will be awaiting his call.Thank YouRegardsiYogi
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I would prefer the company submit their response to the Revdex.com The company needs to provide a refund of $ They also need to reimburse me in the amount of $for repairs A complaint has also been filed with my states attorney general's office [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Dear [redacted] ,Thanks for the complaint notificationWith regards to this case the complainant states that iYogi tried to charge an unauthorized payment from his debit card.We would like to bring to your attention that we send an email notifying our customers about the auto renewalThe same email has an opt-out option and the auto renewal is carried forward only for the customers who do not opt-outAs we did not receive any response from the complainant so we initiated the automatic renewal charge for his existing subscription with iYogi.We at iYogi respect the customer's decision though, so if the customer doesn't want to renew his subscription and doesn't want anyone from iYogi to call him , we request him to send us the cheque details on hereWe will send him a refund cheque of the amount $We will require the following detailsThe name to be mentioned on the refund chequeThe complete mailing address where the cheque needs to be delivered.Thank YouRegards***, iYogi
Dear Revdex.com, We have gone ahead and cancelled the remaining subscription that the customer had with us and initiated the refund processThe total remaining refund amount came out to be $The money will get automatically transferred to the same account which the customer used at the time of payingIt takes about 5-business days for the money to show up in the accountWe have sent an email confirmation for the same to the customer We request the Revdex.com to close this case now Thank You Regards iYogi
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] HelloI checked both of my cards and there have been no refunds from Iyogi In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Dear [redacted] , Thank you for keeping us notified about the customer’s complaintWe are sorry to hear about the unsatisfactory experience of [redacted] with iYogiWe take all feedback seriously as it helps in our endeavor to continually improve the level of our service Also we take strict measures to ensure that all our customers are aware that they have reached iYogi, however as the customer feels misinformed we have refunded the amount of $that [redacted] paid for the annual technical service planThe customer has also paid $to purchase a Total Defense’ PC Tune UP for one yearWe have not requested Total Defense for its cancellation Regards, Customer Service Team iYogi
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved I'd like to add, that "auto-renewal policies/programs" need to be re-evaluated as these are the reasons for many disputes I am thankful that this matter is just about resolved and thanks to the Revdex.com for helping to get this matter resolved I appreciate iYogi's immediate response to this matter and thank them for their help in getting this matter resolved Sincerely, [redacted]
Dear Revdex.com, The no mentioned by [redacted] belongs to one of our active customers namely [redacted] ***He had some issues with his computer and that's why our techs were trying to reach out to him to get it fixed but somehow the call lands to ***'s noThis is not a deliberate attempt to trouble anyone but we are just trying to help our registered customer Thanks Regards iYogi
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: As we spoke a few days ago, the company (iYogi,com) has still not accepted responsibility for the charge on my accountThey continue to tell me their finance team cannot find the error and the fault lies with my bank, or that I'm not reading the statement correctly and that they have not placed any unauthorized charges on my accountI have spoken to the bank on separate occasions, one of them with an iYogi representative on the phone with me, and each time the bank gives me the same answerThere were two of the same charges applied to my account by the same company and I only authorized one of them This company has begged me to not contact the Revdex.com, and they will again look into this issue but they still have not given me a my money backI simply have no choice but to update this complaint since it doesn't look like I will receive a resolution on this matter at all Could you re-open the complaint and update it with this information please? Thanks for your help As we spoke a few days ago, the company (iYogi,com) has still not accepted responsibility for the charge on my accountThey continue to tell me their finance team cannot find the error and the fault lies with my bank, or that I'm not reading the statement correctly and that they have not placed any unauthorized charges on my accountI have spoken to the bank on separate occasions, one of them with an iYogi representative on the phone with me, and each time the bank gives me the same answerThere were two of the same charges applied to my account by the same company and I only authorized one of them This company has begged me to not contact the Revdex.com, and they will again look into this issue but they still have not given me a my money backI simply have no choice but to update this complaint since it doesn't look like I will receive a resolution on this matter at all Could you re-open the complaint and update it with this information please? Thanks for your help In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Dear Revdex.com,Thank you for notifying us of this complaintWith regards to this case we tried contacting [redacted] to discuss this via phone however we couldn't reach herSo we request her to let us know an appropriate date and time when she can contacted in order resolve this.ThanksRegards***, iYogi
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here]I have not received a partial repayment check like the have promised me! In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Dear [redacted] ***,Thank you for notifying us of this complaint again. We would like to reiterate what we touched on in one of our previous responses that the customer had asked for the cancellation of his services when there were only 7 months left on his two year contract. We always try to provide the best possible service to our customers and in case they don't like it we respect their decision of whether they want to continue with us or not. We have done the same here and refunded more than half of the money paid to us even though 17 of the total 24 months of the contract had already been used up. We think we have gone well and beyond our refund policies in bringing this close to a closure. That's the best we can do as a business.We sincerely request the BBB to consider the above mentioned points and close this case.ThanksRegards***, iYogi
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: THIS IS THE EMAIL I SENT TODAY TO IYOGI CUSTOMER SERVICE.I WOULD LIKE TO KNOW IF MY PAYMENT WILL BE REFUNDED AND THE REFERENCED ASSURANCES MADE IF I CANCEL IYOGI SERVICES BEFORE CLOSING THIS CASE.I WOULD LIKE TO HAVE THE ASSURANCES AND A REFUND, IN EXCHANGE FOR RESCINDING THE IYOGI SERVICES.THANK YOU FOR YOUR CONSIDERATION.Hello iYogi Customer Service, I recently filed a complaint with the Revdex.com regarding iYogi's marketing practicesIt was assigned case number [redacted] I was advised to call or contact you if I wanted to discontinue the services I paid forI would like to find out if I will be refunded in full the amount I paid for one year if I rescind the services at this pointOr, if I rescind the services, will iYogi keep my money? To resolve the complaint, I will agree to a full refund along with assurances that iYogi will not disconnect or otherwise interfere with my internet connection, so as not to undo the connection that was established, and, assurances that no other software interferences and or installations were made on my computerPlease let me know about the refund as soon as possiblePlease consider this to be the response required within six days of receipt of iYogi's response to the complaintI look forward to resolving this case as soon as possibleSincerely, [redacted] [Your Answer Here] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] Hello iYogi Customer Service, I recently filed a complaint with the Revdex.com regarding iYogi's marketing practicesIt was assigned case number I was advised to call or contact you if I wanted to discontinue the services I paid for I would like to find out if I will be refunded in full the amount I paid for one year if I rescind the services at this point Or, if I rescind the services, will iYogi keep my money? To resolve the complaint, I will agree to a full refund along with assurances that iYogi will not disconnect or otherwise interfere with my internet connection, so as not to undo the connection that was established, and, assurances that no other software interferences and or installations were made on my computer Please let me know about the refund as soon as possiblePlease consider this to be the response required within six days of receipt of iYogi's response to the complaintI look forward to resolving this case as soon as possible Sincerely, Caroline J Bellis Hello iYogi Customer Service, I recently filed a complaint with the Revdex.com regarding iYogi's marketing practicesIt was assigned case number I was advised to call or contact you if I wanted to discontinue the services I paid for I would like to find out if I will be refunded in full the amount I paid for one year if I rescind the services at this point Or, if I rescind the services, will iYogi keep my money? To resolve the complaint, I will agree to a full refund along with assurances that iYogi will not disconnect or otherwise interfere with my internet connection, so as not to undo the connection that was established, and, assurances that no other software interferences and or installations were made on my computer Please let me know about the refund as soon as possiblePlease consider this to be the response required within six days of receipt of iYogi's response to the complaintI look forward to resolving this case as soon as possible Sincerely, Caroline J Bellis
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] they claim to have sent a refund almost two weeks ago, their response says one thing and when I call they say another thingthis is what im dealing with In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Dear Revdex.com, Thank you for notifying us of this complaint againThe refund will be processed tomorrow i.eand the customer should expect the money to get credited into the same account with which she paid in the next 5-working days Thanks Regards [redacted] ***
Dear Revdex.com, We have not been able to contact this customer despite our repeated attempts to do soSo now as per the customer's request on here, we have gone ahead and processed a refund of the complete amount ( $) that he had paid usThe money will get credited into the customer's account in the next few daysIt's unfortunate to lose a customer and not able to talk through all of this with him but we think as a company we are ought to respect a customer's decision to continue or cancel his services with us Thank You Regards Active Response Team iYogi
RevDex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I have never received an e-mail from this company saying they are going to charge my account or with an option out. If they look at their records they would realize I have not used them since the first time I contacted them over a year ago thinking they were part of ***. I DO NOT WANT THEIR SERVICES. Please reverse your charge. ? In order for the BBB to appropriately process your response, you MUST answer the question above. Sincerely, [redacted] ***
Dear Revdex.com,Thanks for the notification againWe would like to inform you and the customer that a refund check of $has been dispatched to his address and he should be expecting it to get delivered in the coming few daysWe would also like to add that the customer had originally paid iYogi an amount of $on '***May 2013' for two years of tech support on his computerSo if we calculate it, of the total months on his subscription have already passedWe are still refunding him a huge chunk ( more than half of the amount he paid) in the form of a refund checkThe refund, as always is the case here is calculated on pro rated basis and that's what we have followed here tooWe have respected the customer's decision of terminating his contract with us even though there were only months left in it and in doing so we believe we have gone well and beyond our policies to bring this case to a successful closure.We request the Revdex.com to consider this as our last response on this case and close it.Thank youRegards***, iYogi
Dear Revdex.com, The refund check ( numbered [redacted] ) was dispatched from our end on It normally takes 8-working days for it to get delieverdThe customer should be expecting to reach him anytime now Thanks Regards iYogi
Dear Revdex.com, We do sincerely apologize for any inconvenience caused to the customerThis is certainly not the type of customer service we intend to deliverWe have gone ahead and added the customer's details to our DNC list which will ensure that no more calls are made to his no from our end Sorry for the trouble caused Thanks Regards [redacted] ***
Dear Revdex.com,Thank you for notifying of this complaintWith regards to this case we would first of all like to apologize to [redacted] for any inconvenience causedWe are always ready to hear a feedback and then action upon itWe would like to discuss this case with him and then st [redacted] the investigation processWe are currently not able to locate any customer account for [redacted] We tried searching for him using the name, ph no and the email address however we were not able to pull up anything regarding himWe request [redacted] to call us at our Toll free Customer Service no [redacted] *** and ask for a supervisor.We will be awaiting his call.Thank YouRegardsiYogi
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I would prefer the company submit their response to the Revdex.com The company needs to provide a refund of $ They also need to reimburse me in the amount of $for repairs A complaint has also been filed with my states attorney general's office [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Dear [redacted] ,Thanks for the complaint notificationWith regards to this case the complainant states that iYogi tried to charge an unauthorized payment from his debit card.We would like to bring to your attention that we send an email notifying our customers about the auto renewalThe same email has an opt-out option and the auto renewal is carried forward only for the customers who do not opt-outAs we did not receive any response from the complainant so we initiated the automatic renewal charge for his existing subscription with iYogi.We at iYogi respect the customer's decision though, so if the customer doesn't want to renew his subscription and doesn't want anyone from iYogi to call him , we request him to send us the cheque details on hereWe will send him a refund cheque of the amount $We will require the following detailsThe name to be mentioned on the refund chequeThe complete mailing address where the cheque needs to be delivered.Thank YouRegards***, iYogi
Dear Revdex.com, We have gone ahead and cancelled the remaining subscription that the customer had with us and initiated the refund processThe total remaining refund amount came out to be $The money will get automatically transferred to the same account which the customer used at the time of payingIt takes about 5-business days for the money to show up in the accountWe have sent an email confirmation for the same to the customer We request the Revdex.com to close this case now Thank You Regards iYogi
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] HelloI checked both of my cards and there have been no refunds from Iyogi In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Dear [redacted] , Thank you for keeping us notified about the customer’s complaintWe are sorry to hear about the unsatisfactory experience of [redacted] with iYogiWe take all feedback seriously as it helps in our endeavor to continually improve the level of our service Also we take strict measures to ensure that all our customers are aware that they have reached iYogi, however as the customer feels misinformed we have refunded the amount of $that [redacted] paid for the annual technical service planThe customer has also paid $to purchase a Total Defense’ PC Tune UP for one yearWe have not requested Total Defense for its cancellation Regards, Customer Service Team iYogi
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved I'd like to add, that "auto-renewal policies/programs" need to be re-evaluated as these are the reasons for many disputes I am thankful that this matter is just about resolved and thanks to the Revdex.com for helping to get this matter resolved I appreciate iYogi's immediate response to this matter and thank them for their help in getting this matter resolved Sincerely, [redacted]
Dear Revdex.com, The no mentioned by [redacted] belongs to one of our active customers namely [redacted] ***He had some issues with his computer and that's why our techs were trying to reach out to him to get it fixed but somehow the call lands to ***'s noThis is not a deliberate attempt to trouble anyone but we are just trying to help our registered customer Thanks Regards iYogi
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: As we spoke a few days ago, the company (iYogi,com) has still not accepted responsibility for the charge on my accountThey continue to tell me their finance team cannot find the error and the fault lies with my bank, or that I'm not reading the statement correctly and that they have not placed any unauthorized charges on my accountI have spoken to the bank on separate occasions, one of them with an iYogi representative on the phone with me, and each time the bank gives me the same answerThere were two of the same charges applied to my account by the same company and I only authorized one of them This company has begged me to not contact the Revdex.com, and they will again look into this issue but they still have not given me a my money backI simply have no choice but to update this complaint since it doesn't look like I will receive a resolution on this matter at all Could you re-open the complaint and update it with this information please? Thanks for your help As we spoke a few days ago, the company (iYogi,com) has still not accepted responsibility for the charge on my accountThey continue to tell me their finance team cannot find the error and the fault lies with my bank, or that I'm not reading the statement correctly and that they have not placed any unauthorized charges on my accountI have spoken to the bank on separate occasions, one of them with an iYogi representative on the phone with me, and each time the bank gives me the same answerThere were two of the same charges applied to my account by the same company and I only authorized one of them This company has begged me to not contact the Revdex.com, and they will again look into this issue but they still have not given me a my money backI simply have no choice but to update this complaint since it doesn't look like I will receive a resolution on this matter at all Could you re-open the complaint and update it with this information please? Thanks for your help In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]