PHH Mortgage failed to pay one of my property taxes in a timely manner even though I have an escrow account set upThey paid it after I brought the deliquent bill to their attention but then sent me an escrow reanalysis stating I owe them nearly $or my monthly payment will increase $I asked to have my escrow account removed so I can pay my own taxes and insurance since clearly they can't handle that taskThey agreed to remove the escrow account but only if I pay them a $escrow waiver feeI asked them to waive this fee given the undue hardship their mistake has already caused me, but they refuse to work with me in any way, sighting the loan documents state I must pay an escrow waiver fee in order to remove my escrow accountI am pretty sure those same documents state PHH Mortgage must pay my taxes in a timely manner yet somehow I am the one penalized for their mistake
PHH mortgage took money from my escrow account stating that I did not have enough flood insurance when I added more when I received the letter They sent a second letter stating I was in default of my loan because I did not get the extra flood insurance Then third time on the phone for over hour to get to the presidents home office just to be told that they are not going to refund my money in my escrow account Horrible mortgage company !!!!
Fees, fees, and more hidden feesOur mortgage was unfortunately sold to PHH and has been nothing but issues sinceWe have never had these issues before with any other mortgage provider in the past, and when you want answers, its hard to get themWorst customer service everHave left multiple messages with a "supervisor" for months with replyIn speaking with regular reps, she disconnected the call at the end
My wife and I have a ** loan with PHHIn July of this year we had a severe storm in our area which caused extensive damage to multiple buildings in our countyWe had windows broken out and siding/roof damage on our houseWe live in a rural area with few contractors available to do the workWe can probably get someone to do the repairs next summerIn the meantime PHH is holding our insurance claim hostage while we have broken windows, siding and roofI have done many siding and roofing jobs and can certainly replace windowsPHH will not let me do the work and wants a contractorI have windows out like I said and water is entering the houseI owe less than a third of what the house is worth and they fail to see fit to let me fix the house to preserve itWhen contacting them they state I can pay out of pocket and do repairsWhy do I have insurance? So, I can afford to get the repairs done as neededI would never recommend doing business with this companyI have multiple mortgages on investment properties and none of them have treated me as poorly as PHHThey are unreasonable and would rather see the property sustain further damage versus letting me do the repairs I am capable of doing to preserve the property valueI live in Minnesota and winters can be brutalWith broken windows and damaged siding I am sure snow and wind will only add to the damagesI have explained all of this to PHH but they can not think outside of their policiesNo common sense that without repair their value is lessened
I have been a customer of PHH Mortgage since I refinanced in and again refinanced at the end of to lock in a low interest rate My refinance process in was the most terrible experience I have ever had with a financial institution Having been a previous, loyal customer of the company with perfect payment history, I thought it would make sense to refinance with them versus some bank local to me I was very wrong There was no cost or complexity benefit to staying with PHH and in hindsight, I wish I would have gone localI started the process by calling to apply for a refinance in late August, This application process was then completed and kicked over to a loan processor to complete the paperwork portions I of course had to pay for another appraisal, which I understood, but the collection of documents this loan processor required (and the method in which she asked for them) was ridiculous She was unprofessional and foolish; making simple mistakes, taking forever to reply, and generally not caring about the service she was providing me I felt helpless as there was nobody else to escalate my issues to She screwed up paperwork, quoted me the wrong amount of money I would need at closing, and generally failed to do her job When I finally got other people involved via email that were her superiors, THEY were not helpful either I would not hire any of these people to flip burgers for me, and they were processing all of my sensitive personal information and a home mortgage refinance ScaryJust when I thought everything was done and closed, they failed to mail me my escrow funds, they did not send/post the satisfaction of first mortgage within the required amount of days, and they requested $additional "cushion" of escrow funds on my new loan that I did not have on my previous loan with them; this was not presented in any paperwork I received during the process In that sense, they were not truthful about my out-of-pocket expenses for the refinanceStay away from PHH Mortgage They were fine for the years I sent them money monthly, but as soon as you need to use them as a service provider to handle a refinance, they will let you downGo local Sit face-to-face with someone In that way, you will not be let down by PHH Mortgage
Andy *** is awfulHe gave my wife and myself a pre-approvalWe spent $on inspections for the house, and literally a day before the seller could accept our final offer, he pulls the loan backTerrible peopleDo NOT use these people!!
This company, and or its' personnel do(es) not understand what 'Customer Service' means Fortunately I am not going through foreclosure, but I am NOT having any positive results regarding misapplied principal only monies, understanding how their system works relative to how I make payments (not serving the Customer), what and why is their time limit to correct their mistake(s), how do I understand the website information if they won't work with me (Thinking outside their mortgage loan box and like the Customer) Lots of platitudes, apologies, "5-days" to resolve, unable to escalate to management, VERY difficult to understand accents which adds to confusion, frustration and non-resolution Never encountered a financial institution that is not forthcoming with information and willing to work with you until you GET IT! I am not a stupid woman; have been through similar situations with other financial institutions, and NEVER had this kind of deplorable service I would like to straighten out the loan payments and principal only payments, current month due, balance of loan once corrections are made and remove late payments that do not apply America, Canada try not to deal with this company
Difficult to get information about my loan Very limited information onlineSeems to be serviced by out of the country organization I do not recommend this company
Worst company to work withThe customer service reps do not know anything and not able to answer any questionsEvery rep has told me something different about PMI removal
This is the worst company to deal with, if I ever move I would never want to use them again They do not call you back and they do not do what they say they will do on time Everything takes longer to solve problems For some reason my escrow is never enough and goes up every year
Terrible customer service, lots of run-around and liesWe think this is a bait and switch-offered year loan, weeks later offers us a with higher interest rate
They no longer allow you to monitor your account from your banking websiteThe only way to monitor your account is now to log in to their websiteThis is a first for me, I have always been able to tie an outside account to my single banking account web page, and they no longer allow this with any other bankWhen asking a representative why this was, I received a somewhat rude response telling me I didn't know betterI'm sure it was the language barrier as they didn't speak English very well but I never did receive an answer, juSt confirmation that PHH will no longer allow thisI've been considering a refinance recently, and this solidified my decision
PHH is the worst mortgage company from a processing viewpointThey make mistakes, then you have to call what appears to be the Philippines to try to get their data entry errorIt takes multiple calls, long delays in doing the work while they are very politeI suggest that you escalate to the supervisor to get actionWhile I did not acquire this mortgage from PHH, I would never want a mortgage transferred to PHH for processingThis is a company that does not deserve to be in this business
I don t understand I just made 1st payment to PHH..and now I see they are a bad company so if Revdex.com has so many bad reviews WHY NOTHING IS DONE to protect INNOCENT people
The servicing on my mortgage was sold to PHH Mortgage a few years ago I was solicited for a refinance by PHH and agreed to move forward, thinking that it would be an easier process with my current lender Mistake The loan was scheduled to close in late February I received the original documentation packet and was asked to return it within days I returned it in five Eight days later I called the loan processor to ask if they'd received it--no response After multiple calls over the next week I contacted the sales rep He forwarded to the processor and asked her to respond to meIt's now late April--the day that my rate lock expires I was set to close this morning, until I received a call from the closing attorney asking if I had the paperwork PHH hasn't sent the closing documents out to the title company or to meSo to summarize--a February closing date turned into a late April closing date (maybe) Throughout there was poor communication, no responsibility taken on the part of the processor, and missed dates Not only will I not do business with this company in the future, I'm tempted to refinance again with someone else to get the loan out of their hands!
Run away
How on earth do you give this company an A- rating? Have you read the Yelp Reviews? https://www.yelp.com/biz/phh-mortgage-mount-laurel-2?hrid=y-R-XfvD8VP91nY9jt4usQ...⇄ />
I am beginning to question the objectivity of the Revdex.com in New JerseyBut again...this would not be any big supprise
Our mortgage company would not accept payment unless in full repeatedlyThey offered us mortgage assistance program which we met every nessesary step while they repeatedly lost our information and claimed we didn't send itMonths went by and the same thing over and over, my wife called this week once again to check the status and was told it was turned over to an attorney for foreclosure without a call or letterWe have a year old son and this is not an option at this point
PHH Mortgage failed to pay one of my property taxes in a timely manner even though I have an escrow account set upThey paid it after I brought the deliquent bill to their attention but then sent me an escrow reanalysis stating I owe them nearly $or my monthly payment will increase $I asked to have my escrow account removed so I can pay my own taxes and insurance since clearly they can't handle that taskThey agreed to remove the escrow account but only if I pay them a $escrow waiver feeI asked them to waive this fee given the undue hardship their mistake has already caused me, but they refuse to work with me in any way, sighting the loan documents state I must pay an escrow waiver fee in order to remove my escrow accountI am pretty sure those same documents state PHH Mortgage must pay my taxes in a timely manner yet somehow I am the one penalized for their mistake
PHH mortgage took money from my escrow account stating that I did not have enough flood insurance when I added more when I received the letter They sent a second letter stating I was in default of my loan because I did not get the extra flood insurance Then third time on the phone for over hour to get to the presidents home office just to be told that they are not going to refund my money in my escrow account Horrible mortgage company !!!!
You sold my mortgage! After yearsThis *** I'm so ticked offI will tell anyone and everyone not to use your services
Fees, fees, and more hidden feesOur mortgage was unfortunately sold to PHH and has been nothing but issues sinceWe have never had these issues before with any other mortgage provider in the past, and when you want answers, its hard to get themWorst customer service everHave left multiple messages with a "supervisor" for months with replyIn speaking with regular reps, she disconnected the call at the end
My wife and I have a ** loan with PHHIn July of this year we had a severe storm in our area which caused extensive damage to multiple buildings in our countyWe had windows broken out and siding/roof damage on our houseWe live in a rural area with few contractors available to do the workWe can probably get someone to do the repairs next summerIn the meantime PHH is holding our insurance claim hostage while we have broken windows, siding and roofI have done many siding and roofing jobs and can certainly replace windowsPHH will not let me do the work and wants a contractorI have windows out like I said and water is entering the houseI owe less than a third of what the house is worth and they fail to see fit to let me fix the house to preserve itWhen contacting them they state I can pay out of pocket and do repairsWhy do I have insurance? So, I can afford to get the repairs done as neededI would never recommend doing business with this companyI have multiple mortgages on investment properties and none of them have treated me as poorly as PHHThey are unreasonable and would rather see the property sustain further damage versus letting me do the repairs I am capable of doing to preserve the property valueI live in Minnesota and winters can be brutalWith broken windows and damaged siding I am sure snow and wind will only add to the damagesI have explained all of this to PHH but they can not think outside of their policiesNo common sense that without repair their value is lessened
I have been a customer of PHH Mortgage since I refinanced in and again refinanced at the end of to lock in a low interest rate My refinance process in was the most terrible experience I have ever had with a financial institution Having been a previous, loyal customer of the company with perfect payment history, I thought it would make sense to refinance with them versus some bank local to me I was very wrong There was no cost or complexity benefit to staying with PHH and in hindsight, I wish I would have gone localI started the process by calling to apply for a refinance in late August, This application process was then completed and kicked over to a loan processor to complete the paperwork portions I of course had to pay for another appraisal, which I understood, but the collection of documents this loan processor required (and the method in which she asked for them) was ridiculous She was unprofessional and foolish; making simple mistakes, taking forever to reply, and generally not caring about the service she was providing me I felt helpless as there was nobody else to escalate my issues to She screwed up paperwork, quoted me the wrong amount of money I would need at closing, and generally failed to do her job When I finally got other people involved via email that were her superiors, THEY were not helpful either I would not hire any of these people to flip burgers for me, and they were processing all of my sensitive personal information and a home mortgage refinance ScaryJust when I thought everything was done and closed, they failed to mail me my escrow funds, they did not send/post the satisfaction of first mortgage within the required amount of days, and they requested $additional "cushion" of escrow funds on my new loan that I did not have on my previous loan with them; this was not presented in any paperwork I received during the process In that sense, they were not truthful about my out-of-pocket expenses for the refinanceStay away from PHH Mortgage They were fine for the years I sent them money monthly, but as soon as you need to use them as a service provider to handle a refinance, they will let you downGo local Sit face-to-face with someone In that way, you will not be let down by PHH Mortgage
Andy *** is awfulHe gave my wife and myself a pre-approvalWe spent $on inspections for the house, and literally a day before the seller could accept our final offer, he pulls the loan backTerrible peopleDo NOT use these people!!
This company, and or its' personnel do(es) not understand what 'Customer Service' means Fortunately I am not going through foreclosure, but I am NOT having any positive results regarding misapplied principal only monies, understanding how their system works relative to how I make payments (not serving the Customer), what and why is their time limit to correct their mistake(s), how do I understand the website information if they won't work with me (Thinking outside their mortgage loan box and like the Customer) Lots of platitudes, apologies, "5-days" to resolve, unable to escalate to management, VERY difficult to understand accents which adds to confusion, frustration and non-resolution Never encountered a financial institution that is not forthcoming with information and willing to work with you until you GET IT! I am not a stupid woman; have been through similar situations with other financial institutions, and NEVER had this kind of deplorable service I would like to straighten out the loan payments and principal only payments, current month due, balance of loan once corrections are made and remove late payments that do not apply America, Canada try not to deal with this company
Difficult to get information about my loan Very limited information onlineSeems to be serviced by out of the country organization I do not recommend this company
Worst company to work withThe customer service reps do not know anything and not able to answer any questionsEvery rep has told me something different about PMI removal
This is the worst company to deal with, if I ever move I would never want to use them again They do not call you back and they do not do what they say they will do on time Everything takes longer to solve problems For some reason my escrow is never enough and goes up every year
Terrible customer service, lots of run-around and liesWe think this is a bait and switch-offered year loan, weeks later offers us a with higher interest rate
They no longer allow you to monitor your account from your banking websiteThe only way to monitor your account is now to log in to their websiteThis is a first for me, I have always been able to tie an outside account to my single banking account web page, and they no longer allow this with any other bankWhen asking a representative why this was, I received a somewhat rude response telling me I didn't know betterI'm sure it was the language barrier as they didn't speak English very well but I never did receive an answer, juSt confirmation that PHH will no longer allow thisI've been considering a refinance recently, and this solidified my decision
PHH is the worst mortgage company from a processing viewpointThey make mistakes, then you have to call what appears to be the Philippines to try to get their data entry errorIt takes multiple calls, long delays in doing the work while they are very politeI suggest that you escalate to the supervisor to get actionWhile I did not acquire this mortgage from PHH, I would never want a mortgage transferred to PHH for processingThis is a company that does not deserve to be in this business
I don t understand I just made 1st payment to PHH..and now I see they are a bad company so if Revdex.com has so many bad reviews WHY NOTHING IS DONE to protect INNOCENT people
The servicing on my mortgage was sold to PHH Mortgage a few years ago I was solicited for a refinance by PHH and agreed to move forward, thinking that it would be an easier process with my current lender Mistake The loan was scheduled to close in late February I received the original documentation packet and was asked to return it within days I returned it in five Eight days later I called the loan processor to ask if they'd received it--no response After multiple calls over the next week I contacted the sales rep He forwarded to the processor and asked her to respond to meIt's now late April--the day that my rate lock expires I was set to close this morning, until I received a call from the closing attorney asking if I had the paperwork PHH hasn't sent the closing documents out to the title company or to meSo to summarize--a February closing date turned into a late April closing date (maybe) Throughout there was poor communication, no responsibility taken on the part of the processor, and missed dates Not only will I not do business with this company in the future, I'm tempted to refinance again with someone else to get the loan out of their hands!
Run away
I can not understand how anyone that has ever done business with this organization could rate it any higher than Star
How on earth do you give this company an A- rating? Have you read the Yelp Reviews?
https://www.yelp.com/biz/phh-mortgage-mount-laurel-2?hrid=y-R-XfvD8VP91nY9jt4usQ...⇄ /> I am beginning to question the objectivity of the Revdex.com in New JerseyBut again...this would not be any big supprise
Our mortgage company would not accept payment unless in full repeatedlyThey offered us mortgage assistance program which we met every nessesary step while they repeatedly lost our information and claimed we didn't send itMonths went by and the same thing over and over, my wife called this week once again to check the status and was told it was turned over to an attorney for foreclosure without a call or letterWe have a year old son and this is not an option at this point